Troubleshooting
|
55
Common
Symptoms
What You
Experience
Possible Solutions
Safety Related
Issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
• Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.
HDR Problems
Cannot set
GFX solution
into HDR mode
after switching
into Desktop/
Movie HDR/
Game HDR/
DisplayHDR
Presets
•
Ensure your computer or graphics solution meets
the minimum requirement for HDR playback and
install the latest software drivers for the graphics
card.
•
Ensure that the HDMI 2.0 cable that comes with
the package is used.
•
If the above steps fail, choose the resolution 3840
x 2160 from the
Display Properties
to force the
proper HDR signaling.
Missing Color
Picture missing
color
•
Perform monitor self-test.
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color not
good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
•
Adjust R/G/B value under
Custom Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management
feature to turn off
the monitor at all times when not in use (for more
information, see
).
•
Alternatively, use a dynamically changing
screensaver.
