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Dell UCS-51, User Manual

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Dell UCS-51 User Manual Download Page 37

Troubleshooting

35

Troubleshooting

To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 5/iR controller, you can 
Contact Dell or access the Dell Support website at 

support.dell.com

.

BIOS Boot Order

If you intend to boot to the controller, ensure it is set appropriately in the system's BIOS boot order. 
See your system documentation for more information.

General Problems

Table 6-1.

General Problems

Problem

Suggested Solution

The controller displays in Windows

®

 Device 

Manager but has a yellow bang (exclamation point).

Reinstall the driver. See the driver installation 
procedures in "Driver Installation" on page 19.

The controller does not appear in Windows Device 
Manager. 

Turn off the system and reseat the controller. Turn on 
the system.

No Physical Disks Found

 message appears 

during a CD installation of Microsoft

®

 Windows 

2000 Server, Windows Server

®

 2003, or 

Windows XP.

The message appears due to one of the following 
reasons:

• The driver is not supported on the operating system.
• The controller BIOS is disabled.
• Physical disks are not connected or seated properly.

The corresponding solutions to the three causes of the 
message are:

• Press <F6> to install the Device Driver 

during installation.

• Enter the BIOS Configuration Utility to enable 

the BIOS. See "SAS 5/iR BIOS" on page 27.

• Verify if the physical disks are connected or 

seated properly.

YD912bk1.book  Page 35  Monday, April 2, 2007  4:39 PM

Summary of Contents for UCS-51

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Serial Attached SCSI 5 iR Integrated and Adapter User s Guide Model UCS 51 YD912bk1 book Page 1 Monday April 2 2007 4 39 PM ...

Page 2: ...YD912bk1 book Page 2 Monday April 2 2007 4 39 PM ...

Page 3: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Serial Attached SCSI 5 iR Integrated and Adapter User s Guide YD912bk1 book Page 1 Monday April 2 2007 4 39 PM ...

Page 4: ...Inc Intel is a registered trademark of Intel Corporation Microsoft Windows and Windows Server are registered trademarks and Windows Vista is trademark of Microsoft Corporation Novell NetWare and SUSE are registered trademarks of Novell Inc in the United States and other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc LSI Logic Fusion MPT Integrated Mirroring...

Page 5: ...ing 10 Integrated Mirroring 11 2 SAS 5 iR Features 13 3 Hardware Installation 15 Installing the SAS 5 iR Adapter 15 4 Driver Installation 19 Creating a Driver Diskette 19 Installing the Driver During Windows Operating System Installation 20 Installing a Windows Driver for a New SAS 5 iR Controller 20 Updating an Existing Windows Driver 21 Installing From the Dell Operating System Media 22 YD912bk1...

Page 6: ...Utility 28 Starting the Configuration Utility 28 Functions Performed 28 Navigating the Configuration Utility 28 Integrated RAID Configuration and Management Screens 29 Select New Virtual Disk Type 29 Create New Virtual Disk 29 View Virtual Disk 30 Manage Virtual Disk 30 Exit Screen 31 Performing Configuration Tasks 31 Creating an Integrated Striping Virtual Disk 31 Creating a Integrated Mirroring ...

Page 7: ...3 Obtaining Assistance 43 Technical Support and Customer Service 43 Online Services 44 Automated Order Status Service 44 Dell Enterprise Training 45 Problems With Your Order 45 Product Information 45 Returning Items for Warranty Repair or Credit 45 Before You Call 46 C Regulatory Notices 47 FCC Notices U S Only 48 FCC Class B 48 Industry Canada Canada Only 49 Industry Canada Class B 49 YD912bk1 bo...

Page 8: ...6 Contents CE Notice European Union 49 European Union Class B 49 Corporate Contact Details Taiwan Only 55 Glossary 59 Index 65 YD912bk1 book Page 6 Monday April 2 2007 4 39 PM ...

Page 9: ...ou are not sure of the type of power source required consult your service provider or local power company Handle batteries carefully Do not disassemble crush puncture short external contacts dispose of in fire or water or expose batteries to temperatures higher than 60 degrees Celsius 140 degrees Fahrenheit Do not attempt to open or service batteries replace batteries only with batteries designate...

Page 10: ... discharge static electricity from your body before you interact with any of your computer s internal electronic components such as a memory module You can protect against ESD by touching a metal grounded object such as an unpainted metal surface on your computer s I O panel before you interact with anything electronic When connecting a peripheral including handheld digital assistants to your comp...

Page 11: ...ompatible with the previous generation of SCSI devices The SAS 5 iR Adapter is a half length standard height PCI E card while the SAS 5 iR Integrated is embedded in the platform hardware The SAS 5 iR Adapter is supported on platforms with PCI E x8 or x16 connectors Figure 1 1 SAS 5 iR Adapter Hardware Architecture 1 SAS x4 internal connector 2 PCI E connector 1 2 YD912bk1 book Page 9 Monday April ...

Page 12: ... data on an Integrated Striping virtual disk cannot be recovered in the event of a physical disk failure RAID Terminology Integrated Striping Integrated Striping RAID 0 allows you to write data across multiple physical disks instead of just one physical disk Integrated Striping involves partitioning each physical disk storage space into 64 KB stripes These stripes are interleaved in a repeated seq...

Page 13: ...ts of the disk are completely written to a second disk it does not matter if one of the disks fails Both disks contain the same data at all times Either physical disk can act as the operational physical disk NOTE Mirrored physical disks improve read performance by read load balance Figure 1 3 Example of Integrated Mirroring RAID 1 Stripe element 1 Stripe element 2 Stripe element 3 Stripe element 1...

Page 14: ...12 Overview YD912bk1 book Page 12 Monday April 2 2007 4 39 PM ...

Page 15: ...Communication to end devices SAS Links SAS Links SAS Connectors 1 x4 Internal 1 x4 Internal Lead Free Yes Yes Supported operating systems Microsoft Windows 2000 Server and Windows Server 2003 Family Windows XP Windows Vista Red Hat Enterprise Linux Versions 3 4 and 5 SUSE Linux Enterprise Server Versions 9 and 10 Microsoft Windows 2000 Server and Windows Server 2003 Family Windows XP Windows Vista...

Page 16: ...ID 0 RAID 1 RAID 0 RAID 1 Storage management software OpenManage Storage Services SAS RAID Storage Manager OpenManage Storage Services SAS RAID Storage Manager Support for internal tape drive Yes No Table 2 1 Specifications of SAS 5 iR continued Specification SAS 5 iR Adapter SAS 5 iR Integrated YD912bk1 book Page 14 Monday April 2 2007 4 39 PM ...

Page 17: ...lectrostatic discharge 1 Unpack the SAS 5 iR Adapter and check for damage NOTE Contact Dell if the controller is damaged 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet See your system s Hardware Owner s Manual or the User s Guide for more information on power supplies 3 Disconnect the system from the network and remove the cover of the system Se...

Page 18: ...stem s retention clips to secure the controller to the system s chassis 8 Connect the cables from the end devices or the backplane of the system to the controller See Figure 3 2 1 bracket screw 2 SAS 5 iR Adapter 3 PCI E slot 4 PCI bracket 5 filler bracket 3 2 4 1 5 YD912bk1 book Page 16 Monday April 2 2007 4 39 PM ...

Page 19: ...10 Reconnect the power cable s and network cables and then turn on the system NOTE Ensure that you do not connect a hard disk and tape drive to the same SAS 5 iR Adapter NOTE For information on connecting your SAS 5i R controller to a tape drive see your system s Hardware Owner s Manual 1 SAS 5 iR Adapter 2 SAS x4 internal connector 3 cable 3 1 2 YD912bk1 book Page 17 Monday April 2 2007 4 39 PM ...

Page 20: ...18 Hardware Installation YD912bk1 book Page 18 Monday April 2 2007 4 39 PM ...

Page 21: ...ystem CD or DVD This media includes the drivers NOTE Operating system installation on an Integrated Mirroring or Integrated Striping virtual disk is supported only when the virtual disk is in an optimal state NOTE Device drivers are frequently updated To ensure you have the latest version of any driver mentioned in this section check the Dell Support website at support dell com If a newer version ...

Page 22: ...lder newer than the Windows driver Press S to use the driver that is on the floppy diskette 6 Press Enter again to continue the installation Installing a Windows Driver for a New SAS 5 iR Controller NOTE You do not need to install the driver on the Windows Vista operating system as the driver is native to this operating system Perform the following steps to configure the driver when you add the SA...

Page 23: ...ting systems click Start Settings Control Panel System 2 Click on the Hardware tab 3 Click Device Manager The Device Manager screen appears 4 Double click on SCSI and RAID Controllers 5 Double click the SAS 5 iR controller for which you want to update the driver 6 Click the Driver tab and click on Update Driver The Update Device Driver wizard appears 7 Insert the appropriate driver diskette 8 Sele...

Page 24: ...our system Creating a Driver Diskette Before beginning the installation copy the drivers from the Dell PowerEdge Service and Diagnostic Utilities CD or download the driver appropriate for Red Hat Enterprise Linux versions 3 4 and 5 from the Dell Support website at support dell com to your temporary directory This file includes two Red Hat Package Managers RPMs and driver update disk files The pack...

Page 25: ... Hat Enterprise Linux operating system 2 Type the following command in any directory dkms mkdriverdisk d redhat m mptlinux v driver version k kernel version 3 If you want to build the DUD image for multiple kernel versions use the following command dkms mkdriverdisk d redhat m mptlinux v driver version k kernel_version_1 k kernel_version_2 4 After the DUD image has been built you can find it in th...

Page 26: ...r version exists you can download the driver to your system Installing the Driver Using an Update RPM The following process explains the installation procedure for the SUSE Linux Enterprise Server versions 9 and 10 operating system and the appropriate RAID driver using an update RPM Installing the RPM Package with DKMS Support 1 Uncompress the zipped file of the DKMS enabled driver package 2 Insta...

Page 27: ...nterprise Server Using the Driver Update Diskette NOTE See Creating a Driver Diskette on page 19 for information on creating a driver diskette 1 Insert the appropriate SUSE Linux Enterprise Server versions 9 and 10 Service Pack SP CD in the system 2 Select INSTALLATION from the menu options 3 Select F6 for the driver update disk 4 Press Enter to load the Linux kernel 5 At the prompt Please insert ...

Page 28: ...a terminal window dkms build m module_name v module version k kernel version dkms install m module_name v module version k kernel version Check whether the driver is successfully installed in the new kernel by typing dkms status You must see a message similar to the following one on the screen driver name driver version new kernel version installed YD912bk1 book Page 26 Monday April 2 2007 4 39 PM...

Page 29: ...essages display a series of information The BIOS POST identification banner prints the BIOS identification copyright information and the controller version It displays the list of controllers and devices detected at initialization in a hierarchical order The BIOS also prompts you to start the Configuration Utility during the POST process BIOS Fault Code Messages When the BIOS encounters errors dur...

Page 30: ...ller in the system Global Properties Lists all the configurable global properties of the Configuration Utility and allows setting their values Adapter Properties Lists the properties for the selected SAS 5 iR controller SAS Topology Lists all the SAS 5 iR controllers in the system and the physical interfaces PHYs supported by them Advanced Adapter Properties Lists advanced properties of the select...

Page 31: ... virtual disk are Create IM Volume and Create IS Volume Additional information about the disk type options appear on the screen Create New Virtual Disk The Create New Virtual Disk screen allows you to select disks for a new virtual disk 1 Press C to create the virtual disk once the virtual disk is configured 2 Save the changes when prompted to do so 3 Press F3 to confirm the changes After the virt...

Page 32: ... disk drive status Ok Disk is online and fully functional Missing Disk is not detected Failed Disk is not accessible or has reported a failure Initing Disk is initializing Offline Disk is offline for some other reason Inactive Disk has been set inactive Not Syncd Data on disk is not synchronized with the rest of the virtual disk Primary Disk is the primary disk for a 2 disk mirror and is OK Second...

Page 33: ...l Disk Field Descriptions Field Description Identifier The identifier of the virtual disk Type The RAID type of the virtual disk Scan Order The scan order of the virtual disk Size MB The size of the virtual disk Status The status of the virtual disk Synchronize Mirror This option is used to synchronize the IM virtual disk This option is not accessible under the following conditions The virtual dis...

Page 34: ...does not provide any data protection in the event of disk failure It is primarily used to increase performance NOTE Once the number of disks in a RAID virtual disk is set it cannot be changed NOTE The maximum size of the virtual disk that contains the bootable operating system is 2 Terabytes This is due to operating system restrictions The maximum array size non bootable is 16 Terabytes Creating a...

Page 35: ...m size of the virtual disk that contains the bootable operating system is 2 Terabytes This is due to operating system restrictions The maximum array size non bootable is 16 Terabytes Viewing Virtual Disk Properties Follow these steps to view the properties of IS and IM virtual disks 1 Select a controller from the Adapter List in the Configuration Utility 2 Select the RAID Properties option If ther...

Page 36: ...a pause the firmware deletes the virtual disk NOTICE If the physical disks of a virtual disk are removed and the virtual disk s configuration is subsequently deleted from the SAS 5 iR controller the physical disks show up only as simple disks with no RAID association if they are placed back onto the same SAS 5 iR controller Once the virtual disk is removed from a SAS 5 iR controller using the BIOS...

Page 37: ...r Installation on page 19 The controller does not appear in Windows Device Manager Turn off the system and reseat the controller Turn on the system No Physical Disks Found message appears during a CD installation of Microsoft Windows 2000 Server Windows Server 2003 or Windows XP The message appears due to one of the following reasons The driver is not supported on the operating system The controll...

Page 38: ...d Check the SAS cables Reseat the physical disk Check the enclosure or the backplane for damage Contact Dell if the problem persists Integrated Mirroring IM virtual disk does not rebuild Enter the Configuration Utility and ensure the physical disk is enumerated in the SAS topology Ensure the new disk is of the same drive type as the other disk in the virtual disk SAS SATA Ensure the new disk is of...

Page 39: ... reboot Error obtaining PHY properties configuration information Failed to read vital configuration page from firmware Reflash the firmware and reboot Configuration Utility Options Image checksum error Failed to properly read Configuration Utility options from flash Restart and retry If the issue persists reflash the firmware on the controller Configuration Utility Options Image error Failed to pr...

Page 40: ... C to run Dell SAS 5 Configuration Utility Start the Configuration Utility and confirm the configuration of the SAS 5 iR controller Initializing Displays while the BIOS is waiting to initialize SAS discovery error Indicates that there was a discovery error reported by the firmware and may be accompanied by more such messages Enter the Configuration Utility to investigate Integrated RAID exception ...

Page 41: ...d from the system or moved to a different slot Updating Adapter List A new adapter was found for which there is no record A record will be created for it Adapter s disabled by user An adapter was found but it has been disabled in the Configuration Utility and will not be used by the BIOS Adapter configuration may have changed reconfiguration is suggested A controller has been moved or reinstalled ...

Page 42: ... This error usually follows one of the four previous messages Unable to load LSI Logic Corp MPT BIOS MRT BIOS Fault 02h encountered at adapter PCI XXh XXh XXh Fusion MPT Firmware fault code 0706h The controller was downgraded from version 10 x version or greater to 6 x Contact Dell support for assistance Table 6 4 BIOS Error Messages continued Message Meaning YD912bk1 book Page 40 Monday April 2 2...

Page 43: ...e Firmware Update Utility Firmware update utility can be run from a variety of operating systems Firmware flash is automated and no user intervention is required You can obtain firmware flash utility from the Dell PowerEdge Service and Diagnostic Utilities CD Running the firmware update utility from the operating system is not supported on Dell Precision workstations You have to perform a manual u...

Page 44: ...42 Updating the Firmware YD912bk1 book Page 42 Monday April 2 2007 4 39 PM ...

Page 45: ... NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the tech...

Page 46: ...port euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com L...

Page 47: ...l to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system ...

Page 48: ...urn on your system before you call Dell for technical assistance and call from a telephone at or near the system You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your system see your...

Page 49: ... the receiver Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary contact Dell Support or an experienced radio television technician for additional suggestions Dell products are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to t...

Page 50: ...against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient ...

Page 51: ...ent CE Notice European Union This product has been determined to be in compliance with 73 23 EEC Low Voltage Directive 89 336 EEC EMC Directive and amendments of the European Union European Union Class B This Dell device is classified for use in a typical Class B domestic environment A Declaration of Conformity in accordance with the preceding directives and standards has been made and is on file ...

Page 52: ...50 Regulatory Notices YD912bk1 book Page 50 Monday April 2 2007 4 39 PM ...

Page 53: ...Regulatory Notice 51 YD912bk1 book Page 51 Monday April 2 2007 4 39 PM ...

Page 54: ...52 Regulatory Notices YD912bk1 book Page 52 Monday April 2 2007 4 39 PM ...

Page 55: ...Regulatory Notice 53 YD912bk1 book Page 53 Monday April 2 2007 4 39 PM ...

Page 56: ...54 Regulatory Notices YD912bk1 book Page 54 Monday April 2 2007 4 39 PM ...

Page 57: ...f the Commodity Inspection Act Dell provides the following corporate contact details for the certified entity in Taiwan for the products addressed by this document Dell B V Taiwan Branch 20 F No 218 Sec 2 Tung Hwa S Road Taipei Taiwan YD912bk1 book Page 55 Monday April 2 2007 4 39 PM ...

Page 58: ...56 Regulatory Notices YD912bk1 book Page 56 Monday April 2 2007 4 39 PM ...

Page 59: ...Regulatory Notice 57 YD912bk1 book Page 57 Monday April 2 2007 4 39 PM ...

Page 60: ...58 Regulatory Notices YD912bk1 book Page 58 Monday April 2 2007 4 39 PM ...

Page 61: ...as Ctrl C is built on elements called controls Each control performs a function C Controller A chip that controls the transfer of data between the microprocessor and memory or between the microprocessor and a peripheral device such as a physical disk or the keyboard In Storage Management the hardware or logic that interacts with storage devices to write and retrieve data and perform storage manage...

Page 62: ... compact solid state rewriteable non volatile memory device that retains its data when the power is turned off It offers fast access time low power consumption and relative immunity to severe shock or vibration It is a special type of EEPROM that can be erased and reprogrammed in blocks instead of one byte at a time Many modern PCs have their BIOS stored on a flash memory chip so that it can easil...

Page 63: ... concurrent data transmission in both the receive and the transmit directions Physical Disk A physical disk also known as hard disk drive consists of one or more rigid magnetic discs rotating about a central axle with associated read write heads and electronics A physical disk is used to store information data in a non volatile and randomly accessible memory space POST POST short for Power On Self...

Page 64: ...Iport driver is a Microsoft driver for Windows storage architecture delivering SCSI commands to the storage targets The SCSIport driver works well with storage using parallel SCSI Serial Architecture Serial architectures have emerged to deliver higher performance by allowing more bandwidth per device pathway than their parallel counterparts Serial architecture connections consist of a single pair ...

Page 65: ...ipe that resides on a single physical disk Striping Disk striping writes data across all physical disks in a virtual disk Each stripe consists of consecutive virtual disk data addresses that are mapped in fixed size units to each physical disk in the virtual disk using a sequential pattern For example if the virtual disk includes five physical disks the stripe writes data to physical disks one thr...

Page 66: ...64 Glossary YD912bk1 book Page 64 Monday April 2 2007 4 39 PM ...

Page 67: ...ating IS 31 Integrated Mirroring 11 Integrated Striping 10 manage virtual disk 30 new virtual disk 29 rebuilding virtual disk 34 replacing virtual disk 34 view virtual disk 30 virtual disk activation 34 virtual disk deletion 34 virtual disk properties 33 virtual disk synchronization 33 P PCI E connector 9 R RAID 9 10 RAID 0 10 RAID 1 10 Red Hat Enterprise Linux 19 creating a driver diskette 22 ins...

Page 68: ...T troubleshooting 35 BIOS boot order 35 BIOS error messages 38 Configuration Utility error messages 37 physical disk issues 36 W Windows 19 drivers 19 updating drivers 21 YD912bk1 book Page 66 Monday April 2 2007 4 39 PM ...

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