Troubleshooting
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16
No audio in the
headset –Using a
media player on
the smart phone,
tablet or PC
Cannot hear
sound in the
headset from a
media player
• Make sure that the headset is
connected properly and powered
up.
• Make sure that the speaker
volume on the headset is set to an
appropriate level.
• Make sure that the speaker on
the media player is not muted and
volume is set to an appropriate
level.
Audio not clear in
headset
The sound is
not clear
• Make sure that the speaker
volume is set to an appropriate
level
• Make sure that the person on the
other end has set the transmit
volume to the appropriate level.
• Make sure that the person on the
other end, if using a headset, has
positioned his/her microphone
properly (close enough to the
mouth - approximately 2 cm/less
than 1 inch).
No microphone
audio from
headset – Using
phone app on
Smartphone or
tablet, or using
Softphone on a
PC
Person on
the other end
cannot hear you
• Make sure that the headset is
connected properly and powered
up.
• Make sure that the microphone
is not muted, and the transmit
volume is set to the appropriate
level, both on the softphone and
headset.
• Make sure that the caller has not
muted his/her speaker and that it
is set to an appropriate level.
