Troubleshooting
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15
Troubleshooting
Common symptoms
The following table contains general information about common Dell Pro Stereo
Headset UC350 symptoms you might encounter and the possible solutions.
Common
symptoms
What you
experience
Possible solutions
Headset does not
power up upon
connecting to
the smartphone,
tablet or PC
The red and
green LEDs on
the call-control
unit are not
glowing after
connection
• Make sure that the smartphone,
tablet or PC is powered up.
• Make sure that the headset is
plugged into the smartphone or
tablet through a 3.5 mm jack port,
or the PC through a USB port.
• Try using the headset on another
smartphone, tablet or PC.
Smartphone,
tablet or PC
cannot detect the
headset
Cannot be
detected by the
smartphone,
tablet or PC
• Make sure that the headset is
plugged into the smartphone, tablet
through a 3.5 mm jack port, or the
PC through a USB port.
• Try using the headset on another
smartphone, tablet or PC
No audio in the
headset –Using
phone app on
smartphone or
tablet, or using
Softphone on a
PC
Cannot hear
sound in the
headset from
phone app or
softphone
• Make sure that the headset is
connected properly and powered
up.
• Make sure that the speaker
volume is appropriately set on the
headset.
• Make sure that the speaker is
not muted on the phone app or
softphone and volume is set to
the appropriate level.
• Make sure that the caller has not
muted his/her microphone.
