Dell U3223QZ User Manual Download Page 112

Page: 112 / 115

112

| Troubleshooting

Microsoft

Teams

/ Skype for Business

specific

problems

Problem

What you
experience

Possible solutions

The

Teams

button is not
working

Short press
on the

Teams

button does not
bring up Teams
application to the
foreground

• Ensure that the USB upstream cable (Type-A

to Type-C or Type-C to Type-C) is connected
from the PC to the monitor.

• Ensure that the Teams application is signed in

and is already running at the background. The
Teams button’s LED will light in static white.

• Ensure that the Teams account is provisioned

/ setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.

• Teams button will only work with Teams

application in ‘Teams Only’ mode. Setting
might vary in corporate environment, resulting
in Teams button not working on the monitor.
Please check with your system administrator.

The

Hookswitch

button is not
working

Short press on
the

Hookswitch

button does not
answer call

• Ensure that the USB upstream cable (Type-A

to Type-C or Type-C to Type-C) is connected
from the PC to the monitor.

• Ensure that the Teams account is provisioned

/ setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.

The

Mute

button is not
working

Press on the

Mute

button

does not mute
and unmute
microphone

• Ensure that the USB upstream cable (Type-A

to Type-C or Type-C to Type-C) is connected
from the PC to the monitor.

• Ensure that the Mute button’s LED will go dark

(indicates microphone unmuted).

• Ensure that the Teams account is provisioned

/ setup as ‘Teams Only’ mode. The tenant
administrator should enable the account to
‘Teams Only’ mode.

Webcam no
image

Webcam no
image when
using Skype for
Business (SfB)

• Ensure that the USB upstream cable (Type-A

to Type-C or Type-C to Type-C) is connected
from the PC to the monitor.

• Select ‘DELL Monitor RGB Webcam’ as the

camera in Skype Video Device setting.

Summary of Contents for U3223QZ

Page 1: ...Model U3223QZ Regulatory model U3223QZt Dell UltraSharp 32 Video Conferencing Monitor U3223QZ User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2022 03 Rev A00 ...

Page 3: ...Transport MST Modes 18 USB C Multi Stream Transport MST Modes 18 Electrical specifications 19 Webcam microphone specifications 20 Speaker Specifications 20 Physical characteristics 20 Environmental characteristics 22 Pin assignments 23 Plug and Play capability 31 LCD monitor quality and pixel policy 31 Maintenance guidelines 32 Cleaning your monitor 32 Setting up the monitor 33 Attaching the stand...

Page 4: ... Securing your monitor using Kensington lock optional 53 Removing the monitor stand 54 Wall mounting Optional 55 Operating the monitor 56 Power on the monitor 56 Using the joystick control 56 Using the rear panel controls 58 Front panel button 59 Using the Main Menu 60 Using the OSD lock function 78 Initial Setup 81 OSD warning messages 82 Setting the maximum resolution 85 Multi Monitor Sync MMS 8...

Page 5: ...t specific problems 104 Microsoft Teams Skype for Business specific problems 112 Universal Serial Bus USB specific problems 114 Appendix 115 FCC notices U S only and other regulatory information 115 Contacting Dell 115 EU product database for energy label and product information sheet 115 ...

Page 6: ...e that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystals of the display Connect the power cable from the monitor to a wall outlet that is near and accessible See Connecting your monitor Do not place and use the monitor on a wet surface or ...

Page 7: ...pped with your monitor If any component is missing contact Dell For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries Component image Component description Display Stand riser Stand base Power cable varies by country ...

Page 8: ...sRGB color 98 DCI P3 Tilt swivel and vertical extension adjustment capabilities Built in speakers 2 x 14 W Removable pedestal stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Ultra thin bezel minimizes the bezel gap during multi monitor usage enabling easier set up with an elegant viewing experience Extensive digital connectivity with DP ...

Page 9: ...d it works in compliance with TUV Rheinland hardware solutions provider Decreases the level of hazard blue light emitted from the screen to make viewing more comfortable for your eyes The monitor adopts Flicker Free technology which clears the eye visible flicker brings comfort viewing experience and preventing users suffer from eye strain and fatigue Certified for Microsoft Teams Certified for Wi...

Page 10: ...microphones Mic 2 IR LED Indicator of infrared IR 3 RGB Camera Transmits your image in a video conference 4 Proximity Sensor The human presence wake lock feature 5 Webcam LED indicator Indicator of Webcam It will light up in white when webcam is in use 6 IR Camera The face recognition feature 8 Built in speakers To output the sound from audio input ...

Page 11: ...g Teams Skype for Business SfB call LED will light up in static green during Teams Skype for Business SfB call Short press to answer end call Long press to reject incoming call 11 Volume down LED Short press for 2 unit volume decrement Long press for continuous volume decrement 12 Volume up LED Short press for 2 unit volume increment Long press for continuous volume increment 13 Microphone mute LE...

Page 12: ...egulatory approvals 3 Stand release button Releases stand from the monitor 4 Power On Off button To turn the monitor on or off 5 Joystick Use it to control the OSD menu For more information see Operating the Monitor 6 Mac address Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that...

Page 13: ...pe C port offer the fastest transfer rate USB 3 2 Gen 2 and the alternate mode with DP 1 4 support the following and PD 20 V 4 5 A 15 V 3 A 9 V 3 A 5 V 3 A Maximum resolution of 3840 x 2160 at 60 Hz NOTE USB Type C is not supported on Windows versions that are prior to Windows 10 6 DP port out DP output for MST multi stream transport capable monitor To enable MST refer to instruction on section Co...

Page 14: ...h HDMI or DisplayPort or USB Type C audio channels NOTE Excessive sound pressure from earphones or headphones can cause hearing damage or loss Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level 16 USB Type C downstream port Port with icon supports 5 V 3 A Connect your USB device You can use these ports only after you ...

Page 15: ...s Normal mode Color depth 1 07 Billion colors1 Color gamut2 sRGB 100 Rec 709 100 DCI P3 98 Connectivity 1 x DP 1 4 HDCP 2 2 1 x HDMI 2 0 HDCP 2 2 1 x USB Type C USB 3 2 Gen 2 upstream port 1 x USB Type C Alternate mode with DisplayPort 1 4 1 2 USB 3 2 Gen 2 upstream port Power Delivery PD up to 90 W 1 x USB Type C downstream 15 W USB 3 2 Gen 2 10 Gbps 1 x DP Out with MST 4 x super speed USB 10 Gbp...

Page 16: ... sold separately 1 Video output from DP HDMI port at maximum resolution 3840 x 2160 at 60Hz is 1 07 billion colors Video output from USB C port at maximum resolution 3840 x 2160 at 60Hz is 16 78 million colors 2 At panel native only under Custom Mode preset Resolution specifications Horizontal scan range 15 kHz to 140 kHz Vertical scan range 23 Hz to 86 Hz Maximum preset resolution 3840 x 2160 at ...

Page 17: ...7 60 25 17 VESA 640 x 480 37 50 75 31 5 VESA 800 x 600 37 88 60 40 VESA 800 x 600 46 88 75 49 5 VESA 1024 x 768 48 36 60 65 VESA 1024 x 768 60 02 75 78 75 VESA 1152 x 864 67 50 75 108 VESA 1280 x 1024 64 0 60 108 VESA 1280 x 1024 80 0 75 135 VESA 1600 x 900 55 99 60 118 25 VESA 1920 x 1080 67 50 60 148 50 CVR 2560 x 1440 88 79 60 241 50 VESA 3840 x 2160 133 31 60 533 25 VESA 3840 x 2160 135 00 60 ...

Page 18: ...ted is 3840 x 2160 60Hz only when DSC is enabled on graphic cards or with graphic cards that support DSC USB C Multi Stream Transport MST Modes OSD Display Info Link rate current Maximum number of external monitors that can be supported 3840 x 2160 at 60 Hz HBR3 2 HBR2 1 NOTE Maximum external monitor resolution with the maximum number of external monitors supported is 3840 x 2160 60Hz only when DS...

Page 19: ... as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy star 8 0 version This document is informational only and reflects laboratory performance Your prod uct may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this infor...

Page 20: ...n Microphone type Digital microphone x 2 Speaker Specifications Speaker rated power 2 x 14 W Frequency Response 100 Hz 20 kHz Impedance 4 ohm Physical characteristics Connector type DP connector HDMI connector USB Type C connector Audio jack RJ45 connector USB Type C upstream connector x 2 USB 3 2 Gen 2 downstream connector x 5 USB Type C downstream connector Signal cable type DP to DP 1 8 M cable...

Page 21: ...d dimensions Height extended 458 30 mm 18 04 in Height compressed 411 50 mm 16 20 in Width 300 mm 11 81 in Depth 230 mm 9 06 in Weight Weight with packaging 16 15 kg 35 60 lb Weight with stand assembly and cables 11 90 kg 26 23 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 7 26 kg 16 01 lb Weight of stand assembly 4 26 kg 9 39 lb ...

Page 22: ...mpliant BFR PVC Free monitor excluding external cables Meets NFPA 99 leakage current requirements Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft m...

Page 23: ...port in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 24: ...Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 25: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 26: ...C port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND ...

Page 27: ...ream port with icon supports fast current charging capability if the device is 5V 3A compatible NOTE The monitor s USB ports work only when the monitor is on or in Standby Mode On in Standby Mode if the USB cable A to C or C to C is plugged in the USB ports can work normally Otherwise follow the OSD setting of Other USB Charging if the setting is On in Standby Mode then USB work normally otherwise...

Page 28: ...3 2 Gen2 10Gbps downstream port Rear Pin number Signal name Pin number Signal name 1 VBUS 1 VBUS 2 D 2 D 3 D 3 D 4 GND 4 GND 5 StdA_SSRX 5 StdA_SSRX 6 StdA_SSRX 6 StdA_SSRX 7 GND_DRAIN 7 GND_DRAIN 8 StdA_SSTX 8 StdA_SSTX 9 StdA_SSTX 9 StdA_SSTX Shell Shield Shell Shield ...

Page 29: ...ble for download at https www dell com support under the Driver and download section Network RJ45 data rate via USB C max speed is 1000 Mbps NOTE This LAN port is 1000Base T IEEE 802 3az compliant supporting Mac Address Printed on model label Pass thru MAPT Wake on LAN WOL from standby mode S3 only and UEFI PXE Boot function UEFI PXE Boot is not supported on Dell Desktop PC s except for OptiPlex 7...

Page 30: ...Description Right LED Amber or Green Speed indicator Amber On 1000 Mbps Green On 100 Mbps Off 10 Mbps Left LED Green Link Activity indicator Blinking Activity on the port Green On Link is being established Off Link is not established NOTE RJ45 cable is non in box standard accessory ...

Page 31: ...or settings Most monitor installations are automatic you can select different settings as required For more information about changing the monitor settings see Operating the Monitor LCD monitor quality and pixel policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display qua...

Page 32: ...e of the monitor such as color fading milky film on the monitor deformation uneven dark shade and peeling of screen area WARNING Do not spray the cleaning solution or even water directly on the surface of the monitor Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage Instead apply the cleaning solution or water to ...

Page 33: ...d with your monitor If you are attaching a stand that you purchased from any other source follow the setup instructions that were included with the stand To attach the monitor stand 1 Open the front flap of the box to get the stand riser and stand base 2 Align and place the stand riser on the stand base 3 Open the screw handle at the bottom of the stand base and turn it clockwise to secure the sta...

Page 34: ...e the screw handle 1 2 3 5 Open the protective cover on the monitor to access the VESA slot on the monitor 6 Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place ...

Page 35: ...or 35 7 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 8 Tear the paper cushion from the monitor ...

Page 36: ...36 Setting up the monitor 9 Lift the protective cover from the monitor ...

Page 37: ... If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand Tilt swivel and vertical extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 30 30 150 mm 21 2 1 4 4 NOTE The stand is detached when the monitor is shipped from the factory ...

Page 38: ... all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above If your cable is not able to reach your PC you may connect directly to the PC without routing through the slot on the monitor stand ...

Page 39: ...ter at the same time NOTE The images are for the purpose of illustration only The appearance of the computer may vary To connect your monitor to the computer 1 Turn off your computer 2 Connect the DisplayPort or USB cable and the USB Type C cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your comput...

Page 40: ...nnecting the monitor for DP Multi Stream Transport MST function NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to at least DP1 2 with MST option NOTE Remove the rubber plug when using DP out connector ...

Page 41: ... used as USB C or DisplayPort 1 4 alternatively Supports USB Power Delivery PD with profiles up to 90W NOTE Regardless of the power requirement actual power consumption of your laptop or the remaining power runtime in your battery the Dell monitor is designed to supply power delivery of up to 90 W to your laptop Rated power on laptops that have USB Type C with Power Delivery Maximum charging power...

Page 42: ...ST function NOTE The maximum number of supported via MST is subjected to the bandwith of the USB C source Please refer to product specific problems No image when using USB Type C MST NOTE Remove the rubber plug when using DP out connector Connecting the monitor for RJ45 Cable Optional ...

Page 43: ...re is compatible with Dell OptiPlex 7090 3090 Ultra platform and is only supported over USB C interface OptiPlex 7090 3090 Ultra To make sure the DPBS function works for the first time you should do the following steps for Dell OptiPlex 7090 3090 Ultra platform in the Control Panel first NOTE DPBS only supports the port with icon 1 Go to Control Panel 2 Select Hardware and Sound followed by Power ...

Page 44: ...wn menu of When I press the power button there are a few options for selection namely Do nothing Sleep Hibernate Shut down and you can select Sleep Hibernate Shut down NOTE Do not select Do nothing otherwise monitor power button cannot sync with PC system power state ...

Page 45: ...ely 6 seconds and both the PC and monitor will turn OFF 5 Press either the monitor power button or PC power button both the PC and monitor will turn ON The PC system power state is in sync with the monitor power button NOTE When the monitor and PC are both at power OFF state at first time it is recommended that you turn ON the monitor first then connect the USB C cable from the PC to the monitor N...

Page 46: ... New Power state of system ON New Power state of monitor OFF New Power state of system OFF 1 2 1 2 USB C USB C USB C USB C Initial system power state OFF Initial system power state ON Press PC Monitor power button Press PC Monitor power button When the monitor and PC power state are both ON while you press and hold 4 seconds on monitor power button the screen prompt will ask if you would like to s...

Page 47: ...Setting up the monitor 47 Slide to shut down your PC When the monitor and PC power state are both ON while you press and hold 10 seconds on monitor power button the PC will shut down Press and hold 10s ...

Page 48: ...ll remain OFF You need to manually press the power button on Monitor 2 to turn it ON System power state ON Monitor 1 Monitor 2 Similarly a PC is connected to two monitors in an initially ON power state and the PC system power state is in sync with Monitor 1 power button When you press the Monitor 1 or PC power button both the Monitor 1 and PC turns OFF Meanwhile the Monitor 2 will be in Standby mo...

Page 49: ...c with the PC While the PC and two monitors are in an initially ON power state by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC Monitor 1 and Monitor 2 NOTE DPBS only supports the port with icon Monitor 1 System power state ON port1 Monitor 2 port2 System power state OFF Pressing power button on Monitor 1 or 2 Monitor 1 Monitor 2 port1 port2 ...

Page 50: ...two monitors are in an initially OFF power state by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC Monitor1 and Monitor 2 System power state OFF Monitor 1 Monitor 2 port1 port2 Pressing power button on Monitor 1 or 2 Monitor 1 System power state ON Monitor 2 port1 port2 ...

Page 51: ...ws Hello support Additional customization using Dell Peripheral Manager Auto framing Single user framing If the user is within 2 meters of the webcam the webcam will enable the Auto framing single user framing feature and adjust the frame to focus on the user You can enable Autoframing to ensure the camera always keeps you in the center of the frame HDR and Video Noise Reduction The webcam s Digit...

Page 52: ...age and set up various Dell Peripherals connected to your computer It allows the user to make changes to webcam settings of the device and provides additional customization For more details on the application and the customizations available for the Dell U3223QZ find the User s Guide for Dell Peripheral Manager at www dell com support ...

Page 53: ... bottom of the monitor See Security lock slot Secure your monitor to a table using the Kensington security lock For more information on using the Kensington lock purchased separately see the documentation that is shipped with the lock NOTE The image is for the purpose of illustration only Appearance of the lock may vary ...

Page 54: ...r monitor If you are removing a stand that you purchased from any other source follow the setup instructions that are included with the stand To remove the stand CAUTION Place the monitor screen on the desktop Take note that the webcam is slightly protruded out of the monitor screen please protect the webcam surface to prevent wear by the desktop 1 Place the monitor on a soft cloth or cushion 2 Pr...

Page 55: ...shion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall as instructed in the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum wei...

Page 56: ...n to turn on the monitor Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor do the following 1 Press the joystick to open the OSD Menu Launcher 2 Move the joystick up down left right to toggle between the OSD menu options ...

Page 57: ...Operating the monitor 57 Joystick Functions Joystick Description Press joystick to open the OSD Menu Launcher For right and left navigation For up and down navigation ...

Page 58: ...llowing table describes the Menu Launcher icons Options Description Shortcut key Menu Use this Menu button to launch the on screen display OSD and select the OSD menu Shortcut key Preset Modes Use this button to choose from a list of preset color modes Shortcut key Brightness Contrast To directly access the Brightness Contrast adjustment sliders Shortcut key Display Info Use this button to choose ...

Page 59: ...o go back to the main menu or exit the OSD main menu Front panel button Use the buttons on the front of the monitor to adjust the image settings Front Panel Description 1 Up Down Use the Up increase and Down decrease buttons to adjust items in the OSD menu 2 Previous Use the Previous button to go back to the previous menu 3 Next Use the Next button to confirm your selection 4 Tick Use the Tick but...

Page 60: ... 32 Monitor Brightness Adjusts the luminance of the backlight Range 0 100 Move the Joystick Up to increase brightness Move the Joystick Down to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Move the Joystick Up to increase contrast and Move the Joystick Down to decrease contrast Range 0 100 The Contrast function adjusts th...

Page 61: ...sing the DP DisplayPort connector Press the joystick button to confirm the selection HDMI Select the HDMI input when you are using the HDMI connector Press the joystick button to confirm the selection Auto Select Allows you to scan for available input sources Press to select this function Auto Select for USB C Press to select these functions Prompt for Multiple Inputs always show Switch to USB C V...

Page 62: ...Menu USB Reset Color Audio Webcam UltraSharp 32 Monitor Preset Modes When you select Preset Modes you can choose Standard Movie Game Color Temp Color Space or Custom Color from the list Standard Input Color Format Preset Modes Exit UltraSharp 32 Monitor Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Hue Saturation Reset Color Game Color Temp Custom Color Color S...

Page 63: ...I P3 Custom Color Allows you to manually adjust the color settings Press the joystick left and right buttons to adjust the Red Green and Blue values and create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or a media player that supports RGB output YCbCr Select this option if your media play...

Page 64: ... to adjust image 50 Sharpness Normal Response Time 16 9 Aspect Ratio Exit MST Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB High Data Speed USB C Prioritization Off Smart HDR Reset Display Off Multi Monitor Sync Audio Webcam UltraSharp 32 Monitor Off Aspect Ratio Adjust the image ratio to 16 9 Auto Resize 4 3 1 1 Sharpness Makes the image look sharper or softer...

Page 65: ...that support HDR to expand the contrast ratio brightness and color palette It makes gaming experience more realistic as intended by game developers DisplayHDR Best used with content that complies with DisplayHDR standards Off Disables Smart HDR function NOTE The possible peak luminance during HDR mode is 400 nits typical The actual value and duration during HDR playback might vary accordingly to t...

Page 66: ... DisplayPort to synchronize a pre defined group of OSD settings in the background An OSD option Multi Monitor Sync will be created in Display Menu to allow user to enable disable syncing Exit UltraSharp 32 Monitor Sharpness Response Time Aspect Ratio MST Off On Reset Display USB C Prioritization Multi Monitor Sync Smart HDR Input Source Color Brightness Contrast Display PIP PBP Personalize Others ...

Page 67: ...urce Color Brightness Contrast Display PIP PBP Personalize Others Menu USB PIP PBP Mode Off PIP PBP Sub USB C 90 W USB Switch Video Swap Audio Main Main Select Contrast Sub 75 Audio Webcam UltraSharp 32 Monitor Main Window Sub Window USB Type C DP HDMI USB Type C DP HDMI NOTE The images under PBP will be displayed at the center of the screen not full screen ...

Page 68: ...the PIP or PBP Picture by Picture mode You can disable this feature by selecting Off Exit Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB PIP PBP Mode Off PIP PBP Sub USB Switch 50 50 Video Swap Audio Contrast Sub Audio Webcam UltraSharp 32 Monitor ...

Page 69: ...h Video Swap Audio Contrast Sub DP USB C 90 W HDMI Audio Webcam UltraSharp 32 Monitor USB Switch Select to switch between the USB upstream sources in PBP mode Move the joystick to switch among USB upstream sources in PBP mode Video Swap Select to swap videos between main window and sub window in PBP mode Move the joystick to swap main window and sub window Audio Allows you to set the audio source ...

Page 70: ... upstream port is active Exit Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB DP assign to USB C 2 HDMI assign to USB C 2 Show KVM Setup Guide Select Audio Webcam UltraSharp 32 Monitor NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port...

Page 71: ...ck up and down to adjust the volume from 0 to 100 Speaker Select On or Off the Speaker function Microphone Select Mute or Unmute the Microphone function Webcam Presence Sensor Select Enable or Disable the Webcam and Presence Sensor function NOTE Disabling webcam presence sensor will turn off the whole webcam module webcam and sensor will not appear in the system Camera disable button will not work...

Page 72: ...Audio Webcam UltraSharp 32 Monitor Reset Menu 20s Timer Disable Lock 20 Transparency Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by moving the Joystick up or down Range 0 100 Timer OSD Hold Time Sets the length of time the OSD remains ...

Page 73: ...ttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock the all of Menu and Power buttons Disable Move the Joystick left and hold for 4 seconds Reset Menu Resets all settings under the Reset Menu to the factory defaults Press to select this function Personalize Exit Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Shortcut Ke...

Page 74: ...ring monitor power off mode NOTE When this function is enabled you will be able to charge your notebook or mobile devices through the USB C cable even when the monitor is powered Off Other USB Charging Allows you to enable or disable Other USB Charging function during monitor Standby mode NOTE When this function is enabled you will be able to charge your mobile phone through the USB A cable even w...

Page 75: ...nfo Reset Others Factory Reset Firmware 12T106 Service Tag ABCDEFG DDC CI On LCD Conditioning Off ENERGY STAR Select Self Diagnostic Select Audio Webcam UltraSharp 32 Monitor Display Info Displays the monitor s current settings Press to select this function UltraSharp 32 Monitor Input Source Resolution Input Capability USB Stream Info USB Upstream HDMI 2160p Hz 24 bit USB C 90W DP 1 4 HDMI 2 0 USB...

Page 76: ...via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Off DDC CI On Exit Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Display Info Firmware Reset Others Factory Reset Self Diagnostic Service Tag Audio Webcam UltraSharp 32 Monitor ...

Page 77: ... UltraSharp 32 Monitor Firmware Displays the Firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cover Self Diagnostic Use this option to run the built in diagnostics ...

Page 78: ...ton Menu Power Buttons Disable Menu Buttons Reset Menu Timer Lock Transparency Language Exit Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio Webcam UltraSharp 32 Monitor 2 The following message appears Are you sure you want to lock the Menu Buttons To unlock the Button refer to the User s Guide Yes No 3 Select Yes to lock buttons Once locked pressing any co...

Page 79: ...ect Option Select one of the following options Options Description 1 Menu Button lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Button lock Use this option to lock OSD menu and power button to turn off the monitor ...

Page 80: ...ng table describes the options to unlock the front panel control buttons Select Option Options Description 1 Menu Button unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power Button unlock Use this option to unlock OSD menu and power button to turn off the monitor ...

Page 81: ...gs Yes No When you select Yes to reset to default settings the following message will appear 32 Monitor Select Yes to enable the following function s Always on USB C Charging Other USB Charging When Yes is selected power consumption will increase When No is selected it will comply with ENERGY STAR requirements Individual settings of the functions can be changed in the Menu Yes No ...

Page 82: ...ranges addressable by this monitor Recommended mode is 3840 x 2160 You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No When the monitor enters the Standby Mode the following message will appear Going into Standby mode Activate the computer and wake up t...

Page 83: ... C 90W Auto Select OSD items of On in Standby Mode in Personalize feature the following message will appear Changing to this setting without symbol will increase power consumption Do you want to continue Yes No If adjust the Brightness level above the default level over 75 the following message will appear Adjusting to this value will increase power consumpiton above the default level Do you want ...

Page 84: ...U3223QZ or No HDMI Cable The display will go into Standby Mode in 4 minutes www dell com U3223QZ When the USB upstream cable is not connected and you press the Teams Hookswitch Mute button the following message will appear This function is inactive To enable it you need to connect USB upstream to the monitor NOTE For the Teams Hookswitch Volume down Volume up Mute buttons to work you need to conne...

Page 85: ... desktop and click Display Settings 2 If you have more than one monitor connected ensure that you select U3223QZ 3 Click the Display Resolution dropdown list and select 3840 x 2160 4 Click Keep changes If you do not see 3840 x 2160 as an option you must update your graphics driver to the lastest version Depending on your computer complete one of the following procedures If you have a Dell desktop ...

Page 86: ...play USB C Prioritization Multi Monitor Sync Smart HDR Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio Webcam If Monitor 2 supports Multi Monitor Sync its MMS option will automatically be set to On for syncing as well If syncing of OSD settings across monitors is not preferred this feature can be disabled by setting MMS option of any of the monitor to Off E...

Page 87: ...MS is On All monitor should synchronize settings from Monitor 1 Exit UltraSharp 32 Monitor Sharpness Response Time Aspect Ratio MST Off On Reset Display USB C Prioritization Multi Monitor Sync Smart HDR Input Source Color Brightness Contrast Display PIP PBP Personalize Others Menu USB Audio Webcam After first synchronization subsequent syncing is driven by changes to the predefined group of OSD se...

Page 88: ...erating the monitor Setting up Windows Hello In Windows 10 Windows 11 Click Windows start menu click Settings Click Accounts Click Sign in options You must set up a PIN before you can enroll in Windows Hello ...

Page 89: ...89 Click Add under PIN enter to Set up a PIN Enter New PIN and Confirm PIN and thenclick OK Once you ve done that the options to set up Windows Hello will unlock Click Set up under Windows Hello enter to Windows Hello setup ...

Page 90: ...r The following message is displayed click Get started Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen The webcam will then register your face ...

Page 91: ...ng the monitor 91 When the following message is displayed click Close to exit Windows Hello setup Once you have set up you have another option to improve the recognition Click Improve recognition if necessary ...

Page 92: ...t setting When using a notebook with built in webcam to connect this monitor in the device manager interface you can find the notebook built in webcam and the monitor webcam Normally they are in enable status and the default setting is using notebook built in webcam ...

Page 93: ...ebcam as default setting you need disable the notebook built in webcam To identify the notebook built in webcam and disable it please follow below instructions Right click Dell Monitor IR Webcam and click Properties to open the Dell Monitor IR Webcam Properties ...

Page 94: ...94 Operating the monitor Click Details Property and select Hardware Ids ...

Page 95: ...of this Dell Monitor IR Webcam The hardware ids of the notebook built in webcam and the monitor webcam are different For U3223QZ the monitor webcam hardware ids will show as below Right click the PC Notebook webcam which has different hardware ids and then click Disable ...

Page 96: ...96 Operating the monitor The following message is displayed Click Yes The notebook webcam is now disabled and the monitor webcam will be used as the default setting Restart the notebook ...

Page 97: ...itor speaker as default setting please follow below instructions Right click Volume in the Windows task bar notification area Click Playback devices enter to Sound setting interface If only the HDMI or DP cable is connected from your monitor to the computer only one speaker named DELL U3223QZ from the monitor will show in the Sound setting interface ...

Page 98: ...k OK to exit the Sound setting If the USB cable and the HDMI or DP cable are connected from monitor to the computer two audio paths named DELL U3223QZ and Echo Cancelling Speakerphone U3223QZ from the monitor will show in the Sound setting interface The U3223QZ monitor would show options for two audio paths supported in the monitor ...

Page 99: ...This selection is suitable for Audio Playback only Audio Playback performance would be the same for either audio path selection Under normal Playback with USB C to USB C USB A to USB C and or for UC conference applications default selecting the Echo Cancelling Speakerphone audio path is recommended NOTE If you select DELL U3223QZaudio path please ensure that the Echo Cancelling Speakerphone volume...

Page 100: ...ng dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen No DP Cable The display will go into Standby Mode in 4 minutes www dell com U3223QZ or No USB C Cable...

Page 101: ... the screen 2 Press and hold Up or Down or Left or Right direction for four seconds until a menu appears on the screen 3 Using the joystick control highlight the Diagnostics option and press the joystick button to start the diagnostics A gray screen is displayed 4 Observe if the screen has any defects or abnormalities 5 Toggle the joystick once again until a red screen is displayed 6 Observe if th...

Page 102: ... Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Poli...

Page 103: ...ngs of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Set the screen to tu...

Page 104: ...ower saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen R...

Page 105: ...er adaptor it may not charge with the USB Type C connection Ensure that you use only Dell approved adapter or the adapter that comes with the product Ensure that the USB Type C cable is not damaged Intermittent charging when using USB Type C connection to computer laptop and so on Intermittent charging Check if the maximum power consumption of device is over 90 W Ensure that you use only Dell appr...

Page 106: ...e Computer and unplug the Type C cable and power cord of the monitor Then power on the computer plug in the monitor power cord and Type C cable Monitor buttons Mute Volume down Volume up Hookswitch not working with Microsoft Teams App Monitor buttons Mute Volume down Volume up Hookswitch not working on Microsoft Teams App with Chrome OS Ubuntu Use Microsoft Teams App to perform the below tasks Cal...

Page 107: ...only Connect USB A to USB C cable Ethernet port RJ45 cannot connect to internet Ethernet port RJ45 cannot connect to internet on Win 10 Win 11 Change the LAN Controller Power Saving from Enable to Disable No sound coming from the speakers No sound coming from the speakers when play audio video on your system Ensure that you have set the default playback device as Echo Cancelling Speakerphone DELL ...

Page 108: ...ume For example when the Echo Cancelling Speakerphone volume is at 50 and the DELL U3223QZ volume is set to 100 will have the same sound level as the former Webcam is not detected Webcam is not detected in the Windows Device Manager Ensure that the USB upstream cable is connected between the monitor and the computer or notebook Ensure that the USB is assign to the port which usb USB cable plug in ...

Page 109: ...ther participant when in audio video call Ensure the Mute button s LED will go dark indicates microphone unmuted Adjust the distance between the user and the microphone The user should avoid sitting too far away from the microphone The most optimum distance between the user and the microphone is 70 cm Ensure that the monitor s microphone is selected and enabled unmuted on the setting in the UC app...

Page 110: ...n and slightly damp cloth to wipe the surface of the front webcam Adjust the distance between the user and the camera The user should avoid sitting too far away from the camera The most optimum distance between the user and the camera is 70 cm Teams Microphone volume Teams Microphone volume is smaller than Zoom This is normal behavior as the volume specifications are different between Teams and Zo...

Page 111: ...11 Problem What you experience Possible solutions Tof no function Presence detection wake up not working When using Teams Zoom call the wake up function not working is normal It works when a user is not using Teams Zoom ...

Page 112: ...inistrator The Hookswitch button is not working Short press on the Hookswitch button does not answer call Ensure that the USB upstream cable Type A to Type C or Type C to Type C is connected from the PC to the monitor Ensure that the Teams account is provisioned setup as Teams Only mode The tenant administrator should enable the account to Teams Only mode The Mute button is not working Press on th...

Page 113: ...ou experience Possible solutions Webcam being occupied Webcam being occupied and can t be used Avoid running multiple conference softwares at the same time While you are using conference software A close the other conference software B ...

Page 114: ...pherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals ...

Page 115: ... and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom right co...

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