108
| Troubleshooting
Problem
What you
experience
Possible solutions
Speaker volume
is low / sounds
soft
Speaker volume
is low / sounds
soft when
speaker option is
DELL U3223QZ
in Sound setting
interface
• Increase the speaker volume of DELL U3223QZ
to maximum in the Sound setting interface
• Press the Volume Up button to increase the
speaker volume of DELL U3223QZ
• If you select
DELL U3223QZ
audio path,
please ensure that the
Echo Cancelling
Speakerphone
volume is set to medium or
high. Else, the
DELL U3223QZ
maximum
volume may sound soft because it is limited
by the
Echo Cancelling Speakerphone
volume. For example, when the Echo Cancelling
Speakerphone volume is at 50%, and the
DELL
U3223QZ
volume is set to 100% will have the
same sound level as the former.
Webcam is not
detected
Webcam is not
detected in the
Windows Device
Manager
• Ensure that the USB upstream cable is
connected between the monitor and the
computer or notebook.
• Ensure that the USB is assign to the port which
usb USB cable plug in
• Reconnect the USB upstream cable to the
computer or notebook.
Webcam
cannot connect
/ Webcam
disconnected
Could not detect
Monitor camera
/ Could not
switch back to
the PC camera
• Reset the monitor to Factory Settings.
• Turn Off the monitor, unplug the monitor power
cord, replug it, and then turn On the monitor.
• Select the Monitor camera again in the
Camera / Video setting of your UC conference
application.