Dell TrueMobile 1300 Owner'S Manual Download Page 7

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Contents

Video and Display Problems

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If the display is blank

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If the display is difficult to read

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If only part of the display is readable

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Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What Is a Driver?

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Identifying Drivers

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Reinstalling Drivers and Utilities

. . . . . . . . . . . . . . . . . . . . . .

Resolving Software and Hardware Incompatibilities

. . . . . . . . . . . . .

Restoring Your Operating System

. . . . . . . . . . . . . . . . . . . . . . . .

Using Microsoft

Windows XP System Restore

. . . . . . . . . . . . . . .

Using Dell PC Restore by Symantec

. . . . . . . . . . . . . . . . . . . .

Using the Operating System CD

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11 Adding and Replacing Parts

Before You Begin

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Recommended Tools

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Turning Off Your Computer

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Before Working Inside Your Computer

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Hard Drive

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Returning a Hard Drive to Dell

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CD/DVD Drive

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Memory

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Wireless Mini PCI Card

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Hinge Cover

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Keyboard

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12 Appendix

Specifications

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Using the System Setup Program

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103

Overview

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103

Viewing the System Setup Screen

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103

book.book Page 7 Thursday, September 22, 2005 8:08 AM

Summary of Contents for TrueMobile 1300

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 1300 B120 B130 Owner s Manual Model PP21L book book Page 1 Thursday September 22 2005 8 08 AM ...

Page 2: ... All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarksusedinthistext Dell theDELLlogo Inspiron DellPrecision Dimension DellNet OptiPlex Latitude PowerEdge PowerConnect PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks of Intel Corporation Microsoft Ou...

Page 3: ...ion 19 Transferring Information to a New Computer 20 Running the Files and Settings Transfer Wizard With the Operating System CD 20 Running the Files and Settings Transfer Wizard Without the Operating System CD 21 Setting Up a Printer 22 Printer Cable 23 Connecting a USB Printer 23 Power Protection Devices 24 Surge Protectors 24 Line Conditioners 24 Uninterruptible Power Supplies 24 book book Page...

Page 4: ... Management 28 Speaker Functions 29 Microsoft Windows Logo Key Functions 29 Touch Pad 30 Customizing the Touch Pad 30 5 Using a Battery Battery Performance 31 Checking the Battery Charge 32 Dell QuickSet Battery Meter 32 Microsoft Windows Power Meter 32 Low Battery Warning 32 Conserving Battery Power 32 Power Management Modes 33 Configuring Power Management Settings 34 Charging the Battery 37 Repl...

Page 5: ...Installing an ExpressCard 47 Removing an ExpressCard or Blank 48 8 Setting Up a Home and Office Network Connecting to a Network Adapter 49 Network Setup Wizard 49 Connecting to a Wireless Local Area Network 50 Determining Your Network Type 50 Connecting to a Wireless Network in Microsoft Windows XP 50 9 Dell QuickSet Features Clicking the QuickSet Icon 53 Double Clicking the QuickSet Icon 53 Right...

Page 6: ...gram stops responding or crashes repeatedly 65 A program is designed for an earlier Microsoft Windows operating system 65 A solid blue screen appears 65 Other software problems 66 Memory Problems 66 Network Problems 67 ExpressCard Problems 67 Power Problems 67 Ensuring Sufficient Power for Your Computer 68 Printer Problems 68 Scanner Problems 69 Sound and Speaker Problems 69 No sound from integrat...

Page 7: ...icrosoft Windows XP System Restore 76 Using Dell PC Restore by Symantec 77 Using the Operating System CD 79 11 Adding and Replacing Parts Before You Begin 81 Recommended Tools 81 Turning Off Your Computer 81 Before Working Inside Your Computer 81 Hard Drive 83 Returning a Hard Drive to Dell 85 CD DVD Drive 85 Memory 86 Wireless Mini PCI Card 90 Hinge Cover 94 Keyboard 95 12 Appendix Specifications...

Page 8: ...en 106 Cleaning Your Computer 107 Computer Keyboard and Display 107 Touch Pad 107 CDs and DVDs 107 FCC Notices U S Only 108 FCC Class B 108 Macrovision Product Notice 109 Dell Technical Support Policy U S Only 109 Definition of Dell Installed Software and Peripherals 109 Definition of Third Party Software and Peripherals 109 Contacting Dell 110 Glossary 127 Index 137 book book Page 8 Thursday Sept...

Page 9: ...install parts Specifications How to contact Dell Owner s Manual NOTE This document is available as a PDF at support dell com Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windo...

Page 10: ...should also reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To downlo...

Page 11: ...ont View 1 display latch release 5 touch pad 9 keyboard 2 display latches 2 6 touch pad buttons 10 power button 3 display 7 speakers 4 keyboard status lights 8 device status lights 1 9 2 8 3 7 10 4 5 6 book book Page 11 Thursday September 22 2005 8 08 AM ...

Page 12: ...ated above the keyboard indicate the following TOUCH PAD TOUCH PAD BUTTONS Provides the functionality of a mouse SPEAKERS To adjust the volume of the integrated speakers press the speaker volume keyboard shortcuts For more information see Speaker Functions Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is en...

Page 13: ...e Key Combinations POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode NOTICE To avoid losing data when you turn off your computer shut down your computer through the Start menu instead of pressing the power button Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or...

Page 14: ...1 modem connector 4 USB connectors 3 7 ExpressCard slot 2 network connector 5 microphone connector 8 ExpressCard slot release button 3 video connector 6 headphone connector To use the internal modem connect the telephone line to the modem connector For additional information on using the modem see the online modem documentation supplied with your computer 4 5 3 7 8 1 2 6 book book Page 14 Thursday...

Page 15: ...nnector indicate activity for wired network communications For information on using the network adapter see the online network adapter documentation supplied with your computer Connects an external VGA compatible monitor Connect USB devices such as a mouse keyboard or printer You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable Attach hea...

Page 16: ...n to eject a CD or DVD from the optical drive SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot 1 optical drive bay 2 optical drive tray eject button 3 security cable slot 3 2 1 book book Page ...

Page 17: ...trip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable CAUTION Do not block or push objects into the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the ai...

Page 18: ... computer without connecting the computer to an electrical outlet For more information see Using a Battery BATTERY BAY LATCH LOCK Unlocks the battery so that it can be released from the battery bay BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Replacing the Battery PROCESSOR AND THERMAL MODULE COVER Covers the processor and thermal module FAN The computer uses fans to cre...

Page 19: ...phone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open programs 2 Double click the IS...

Page 20: ... sizes Internet bookmarks You can transfer the data to the new computer over a network or USB connection or you can store it on a removable medium such as a writable CD or floppy for transfer to the new computer NOTE You can transfer information from the old computer to the new computer by directly connecting the two computers with a USB cable To transfer data over a USB connection you must access...

Page 21: ...screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and cl...

Page 22: ...reen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and clic...

Page 23: ...so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the box in which your computer was shipped Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done ...

Page 24: ...e telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electrical storms Line Conditione...

Page 25: ...ry to change the brightness level the Brightness Meter appears but the brightness level on the monitor does not change You can enable or disable the Brightness Meter from the QuickSet taskbar menu When the meter is enabled press the following keys to adjust brightness Press Fn and the up arrow key to increase brightness on the integrated display only not on an external monitor Press Fn and the dow...

Page 26: ...resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Try different settings for Color quality and Screen reso...

Page 27: ...d has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press Fn and the desired key after enabling the keypad To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again 1 numeric keypad 1 9 book book Page 27 Thursday September 22 2005 8 08 AM ...

Page 28: ...itor and both displays simultaneously Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Fn F2 Enables and disables radios including wireless networking NOTE Wireless networking is optional and may not be available on your computer Fn Esc Activates a ...

Page 29: ...of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo key and Shift m Maximizes all windows Windows logo key and e Runs Windows Explorer Windows logo key and r Opens the Run dialog box Windows logo key and f Opens the Search Results dialog box ...

Page 30: ...eave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust their settings 1 Open the Control Panel click ...

Page 31: ... NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The...

Page 32: ...electrical outlet a icon appears Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically A pop up window warns you when the battery charge is approximately 90 percent depleted Conserving Battery Power Perform ...

Page 33: ...ower management options on the Advanced tab in the Power Options Properties window use one of the following methods Press the power button Close the display Press Fn Esc To exit standby mode press the power button or open the display depending on how you set the options on the Advanced tab You cannot make the computer exit standby mode by pressing a key or touching the touch pad Hibernate Mode Hib...

Page 34: ...ower Management Wizard NOTE The Power Management Wizard is not available if you have restricted access rights Click or double click the icon to open the Power Management Wizard The first two screens of the wizard Welcome and What is Power Management describe and define various power management options NOTE On the What is Power Management screen you can select Do not show this page again When you s...

Page 35: ...sentation and Network Disabled NOTE QuickSet automatically adds the word QuickSet after the names of power schemes created using QuickSet All QuickSet power schemes are displayed in a drop down menu near the center of the screen The power settings for each scheme are below the name of the current selection The power settings are listed separately for when the computer is running on battery or conn...

Page 36: ...ion and monitor battery charge status To access the Windows Power Options Properties window click the Start button Control Panel Performance and Maintenance Power Options Power Schemes Tab The Power schemes drop down menu displays the selected preset power scheme Keep the default Portable Laptop power scheme to maximize battery power Windows XP controls the performance level of the processor depen...

Page 37: ...standby mode Enter hibernate mode Shut down Microsoft Windows and turn off the computer Prompt a user for an action Ask me what to do To program these functions click an option from the corresponding drop down list and then click OK Hibernate Tab The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernation check box Charging the Battery When you connect the computer to an el...

Page 38: ...rom the computer to avoid possible connector damage CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer To remove the battery 1 If the computer is connected to a docking device docked...

Page 39: ... when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it See Charging the Battery book book Page 39 Thursday September 22 2005 8 08 AM ...

Page 40: ...40 Using a Battery book book Page 40 Thursday September 22 2005 8 08 AM ...

Page 41: ...ying CDs or DVDs to prevent damage to your CD DVD drive or discs 1 Press the eject button on the front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle NOTE If you use a CD DVD drive that shipped with another computer you need to install the drivers and software necessary to play CDs or DVDs or write data 4 Push the tray b...

Page 42: ...rol column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The Volume Meter displays the current volume level including mute on your computer Either right click the icon in the taskbar or press the volume control buttons to enable or disable the Volume Meter on the screen When the Volume meter is enab...

Page 43: ...ns explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD NOTE CD RW DVD combo drives cannot write to DVD media If you ...

Page 44: ... RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information Afte...

Page 45: ... of formats supported by your DVD player refer to the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording...

Page 46: ...46 Using CDs DVDs and Other Multimedia book book Page 46 Thursday September 22 2005 8 08 AM ...

Page 47: ... automatically detects the card ExpressCards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the P...

Page 48: ...move it from the computer If you do not stop the card in the configuration utility you could lose data CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out Save a b...

Page 49: ...elephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of...

Page 50: ...ork does not use routers or access points and consists of computers that broadcast to one another For additional assistance with setting up your wireless connection go to support dell com and search for the keyword wireless setup Connecting to a Wireless Network in Microsoft Windows XP Your wireless network card requires specific software and drivers in order to connect to a network The software i...

Page 51: ...network identified by a icon you must enter a password when prompted NOTE Network security settings are unique to your network Dell cannot provide this information NOTE Your computer can take up to 1 minute to connect to a network After your computer is configured for the wireless network you selected another pop up notifies you that your computer is connected to the network you selected Thereafte...

Page 52: ...52 Setting Up a Home and Office Network book book Page 52 Thursday September 22 2005 8 08 AM ...

Page 53: ...urn presentation mode on or off Double Clicking the QuickSet Icon Double click the icon to adjust power management settings using the Power Management Wizard Right Clicking the QuickSet Icon Right click the icon to perform the following tasks Enable or disable the Brightness Meter on the screen For more information see Adjusting Brightness Enable or disable the Volume Meter on the screen For more ...

Page 54: ...54 Dell QuickSet Features book book Page 54 Thursday September 22 2005 8 08 AM ...

Page 55: ...ostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell See Contacting Dell 1 Shut down the computer 2 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet 4 Diagnostics can be invoked one of two ways a Turn on the...

Page 56: ...appears press F12 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in system setup 3 When the boot device list appears highlight CD DVD CD RW Drive and pre...

Page 57: ...cally Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description...

Page 58: ...esolving Software and Hardware Incompatibilities RUN THE DELL DIAGNOSTICS See Dell Diagnostics CD and DVD drive problems NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a CD DVD RW...

Page 59: ...hile it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DI...

Page 60: ...u are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Error Messages CAUTION Before you begin any of the procedures in this section follow th...

Page 61: ...e appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see Hard Drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics See Dell Diagnostics HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive do...

Page 62: ...cting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See Memory M...

Page 63: ...your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program Then immediately exit the program See Using the System Setup Program If the message reappears contact Dell See Contacting Dell TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect you...

Page 64: ...the Start button Programs Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From ...

Page 65: ...ick End Task NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on a floppy disk or CD A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY...

Page 66: ...cludes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS If all tests run successfully the error condition is related to a software problem See Dell Diagnostics Memory Problems CAUTION Before you begin any of the procedures in this section follow...

Page 67: ... Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED EXPRESSCARD Contact Dell See Contacting Dell IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL Contact the ExpressCard manufacturer Power Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Informa...

Page 68: ...fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See Power Management Modes RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules See Memory Ensuring Sufficient Power for Your Computer Your computer is designed to use the 90 W AC adapter for optimum system performance you should always use this...

Page 69: ...NLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button cli...

Page 70: ...ns fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER See Reinstalling Drivers and Utilities RUN THE DELL DIAGNOSTICS See Dell Diagnostics NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off No sound from headphones CHECK THE HEADPHON...

Page 71: ...t the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for...

Page 72: ...e or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain ...

Page 73: ... you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maint...

Page 74: ... Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer 6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install 7 Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the i...

Page 75: ... 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore ...

Page 76: ...resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that...

Page 77: ...e PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you rec...

Page 78: ...emove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a local administrator a message app...

Page 79: ... After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do ...

Page 80: ...80 Solving Problems book book Page 80 Thursday September 22 2005 8 08 AM ...

Page 81: ... Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process fi...

Page 82: ...connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer See Turning Off Your Computer NOTICE To disconnect a n...

Page 83: ...ta loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell NOTE If you are installing a hard drive from a source other...

Page 84: ...ve from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 6 Seat the new hard drive into the bay and then slide it into the connector by sliding it toward the screw holes until it is fully seated 7 Replace the cover and tighten the screws 8 Install ...

Page 85: ...ou can remove and install devices while the computer is running and connected to a docking device 1 While the computer is turned on double click the Safely Remove Hardware icon on the taskbar click the device that you want to eject and click Stop 2 Close your display and turn the computer upside down 3 Use a Philips screwdriver to remove the device security screw from the bottom of the computer 4 ...

Page 86: ... on the system board See Specifications for information on the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid damaging the sy...

Page 87: ...You Begin 2 Ground yourself by touching one of the metal connectors on the back of the computer NOTE If you leave the area ground yourself again when you return to the computer 3 Turn the computer over loosen the captive screws on the memory module Mini PCI cover and then remove the cover NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing ...

Page 88: ...t installed properly the computer may not boot properly No error message indicates this failure 5 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and rein...

Page 89: ... battery bay or connect the AC adapter to your computer and an electrical outlet 8 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information 1 memory slot notch 2 memory slot tab ...

Page 90: ...tem board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin 2 Turn the computer over loosen the captive screws on the memory module Mini PCI cover and then remove the cover 3 If a Mini PCI card is not already installed go to step 4 If you are replacing a Mini PCI card remove the existing card a Disconnect the antenna cable fro...

Page 91: ...curing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 1 antenna cable 1 book book Page 91 Thursday September 22 2005 8 08 AM ...

Page 92: ... ensure that the antenna cable is not under the card when you click the card into place a Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until it clicks 1 Mini PCI card 2 metal securing tabs 2 1 2 book book Page 92 Thursday September 22 2005 8 08 AM ...

Page 93: ...s 93 b Connect the antenna cable to the Mini PCI card Ensure that the cable snaps onto the primary connector on the Mini PCI card 1 Mini PCI card 2 metal securing tabs 2 1 2 book book Page 93 Thursday September 22 2005 8 08 AM ...

Page 94: ... you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE The hinge cover is fragile and can be damaged if extreme force is used Be careful when r...

Page 95: ...ce 7 Press from left to right until the cover snaps into place 8 Close the display and turn the computer upside down 9 Replace the battery See Replacing the Battery Keyboard CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by peri...

Page 96: ...ide out the keyboard cable NOTICE To avoid scratching the palm rest when replacing the keyboard hook the tabs along the front edge of the keyboard into the palm rest and then secure the keyboard in place 6 To replace the keyboard connect the keyboard connector to the system board 7 Place the tabs along the front edge of the keyboard into the palm rest and lay the keyboard down on the palmrest 8 Re...

Page 97: ...annel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 512 KB Graphics Bus internal PCI bus 32 bits ExpressCard ExpressCard controller ICH6M ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard 34 34 mm and ExpressCard 54 54 mm 1 5 V and 3 3 V ExpressCard connector size 28 pins Memory Memory module connectors two user accessible SODIMM connectors Memory module...

Page 98: ...92 56K MDC Controller Conexant CX11254 CX20493 Interface internal HDA bus Network adapter 10 100 Ethernet LAN on system board Wireless internal Mini PCI Wi Fi wireless technology support Video Video type integrated on system board Video controller Intel Integrated Graphics Media Accelerator 900 Video memory Up to 64 MB of shared memory when less than 512 MB system memory is installed Up to 128 MB ...

Page 99: ...olume controls keyboard shortcuts program menus Display Type active matrix TFT 14 1 inch or 15 4 inch WXGA Dimensions 15 4 inch Height 207 mm 8 2 inches Width 331 2 mm 13 1 inches Diagonal 391 2 mm 15 4 inches 14 1 inch Height 189 8 mm 7 5 inches Width 303 7 mm 11 9 inches Diagonal 358 1 mm 14 1 inches Maximum resolutions WXGA 1280 x 800 at 262 144 colors Refresh rate 60 Hz Operating angle 0 close...

Page 100: ... Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rectangle Battery Type 4 cell lithium ion 6 cell lithium ion Dimensions Depth 54 mm 2 13 inches Height 24 mm 0 94 inch Width 250 mm 9 84 inches Weight 0 24 kg 1 06 lb 4 cell 0 35 kg 0 7 lb 6 cell Voltage 14 8 VDC 4 cell 11 1 VDC 6 cell Display continued book book Page 100 Thurs...

Page 101: ...les Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 47 63 Hz Output current 3 16 A continuous Output power 60 W Rated output voltage 19 VDC Dimensions Height 29 0 mm 1 14 inches Width 49 5 mm 1 95 inches Depth 114 5 mm 4 5 inches Weight with cables 0 27 kg 0 60...

Page 102: ...40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 142 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft ...

Page 103: ...upport do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again System Setup Screen The system set...

Page 104: ...r in the list To enable or disable a device highlight the item and press the space bar Enabled items are preceded by a number disabled items are not preceded by a number To reorder a device in the list highlight the device and press either u to move the device up the list or d to move a device down the list Boot sequence changes take effect as soon as you save the changes and exit system setup Per...

Page 105: ...neous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the optional Dell carrying case to pack the computer and its accessories together safely Avoid packing the computer with items such as shaving cream colognes perfumes or food NOTICE If the computer has been exposed to extreme temperatures allow it to acclimate to room temperature for 1 hour bef...

Page 106: ... agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer NOTE If you know where the computer was lost or stolen call a law enforcement agency in that area If ...

Page 107: ...wn and turn off your computer 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest CDs and DVDs NOTICE Always use compressed air to clean the...

Page 108: ...rence in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna R...

Page 109: ...eadyware and Custom Factory Integration2 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replaceme...

Page 110: ... be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll...

Page 111: ...tional Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Technical Support for XPS portable computers only 0820 240 530 81 Home Small Busines...

Page 112: ...nical Support Penang Malaysia 604 633 4966 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government ...

Page 113: ...2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Acco...

Page 114: ...ustomer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Ac...

Page 115: ...4 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care...

Page 116: ...Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_suppo...

Page 117: ... 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Su...

Page 118: ...rder Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 S...

Page 119: ... 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Support PowerApp PowerEdge Po...

Page 120: ...echnical Support for XPS portable computers only 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Swit...

Page 121: ...m no no emaildell Technical Support for XPS portable computers only 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Country Code 48 City C...

Page 122: ...nd Electronics and Accessories toll free 1800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 394 7478 Customer Care toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovakia Prague International Access Code 00 ...

Page 123: ...33 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 ...

Page 124: ... portable computers only 0848 33 88 57 Technical Support Home and Small Business for all other Dell products 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell ...

Page 125: ...orate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for XPS portable computers only 0870 366 4180 Technical Support direct and general for all other products 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Cent...

Page 126: ...Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbish...

Page 127: ...e regularly battery A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery holds a charge while powering the ...

Page 128: ...rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once clock speed The speed given i...

Page 129: ...st CD media as well DVD drive A drive that uses optical technology to read data from DVDs and CDs DVD player The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A re...

Page 130: ...drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 byt...

Page 131: ...ssociated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each ...

Page 132: ...ith an emphasis on communications such as such as modems and NICs Mini PCI is a small card that is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card or ExpressCard and internal You typically use your modem to connect to the Internet and exch...

Page 133: ...to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on...

Page 134: ...s memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical ...

Page 135: ...o operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on travel module A plastic device designed to fit inside the media bay of ...

Page 136: ...tric potential or electromotive force One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is 1 ampere of current flowing at 1 volt WHr watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W f...

Page 137: ...fications 97 stops responding 65 conflicts software and hardware incompatibilities 75 Control Panel power options 36 copying CDs general information 43 helpful tips 45 how to 43 copying DVDs general information 43 helpful tips 45 how to 43 D Dell contacting 110 support site 10 Dell Diagnostics 55 Dell Premier Support website 9 device status lights 13 diagnostics Dell 55 display adjusting brightnes...

Page 138: ...ing 83 returning to Dell 85 hardware conflicts 75 Dell Diagnostics 55 Hardware Troubleshooter 75 Help and Support Center 10 help file Windows Help and Support Center 10 hibernate mode 33 37 hinge cover removing 94 I icons adjusting the size 53 Internet connection about 19 options 19 setting up 19 IRQ conflicts 75 K keyboard description 13 numeric keypad 27 problems 64 removing 95 shortcuts 28 keyb...

Page 139: ...s 68 setting up 22 USB 23 problems blue screen 65 CD drive 58 CD RW drive 58 computer crashes 65 computer does not start up 65 computer stops responding 65 conflicts 75 Dell Diagnostics 55 drives 58 DVD drive 58 error messages 60 hard drive 59 keyboard 64 lockups 65 network 67 power 67 power light conditions 67 printer 68 program crashes repeatedly 65 problems continued program stops responding 65...

Page 140: ... cleaning 107 customizing 30 description 12 transferring information to a new computer 20 traveling with the computer by air 106 identification tag 105 packing 105 tips 105 troubleshooting conflicts 75 Dell Diagnostics 55 external keyboard problems 64 Hardware Troubleshooter 75 Help and Support Center 10 restore to previous state 75 76 U uninterruptible power supply See UPS UPS 24 USB connectors d...

Page 141: ...dex 141 wireless turning activity on and off 53 wizards Files and Settings Transfer Wizard 20 Network Setup Wizard 49 Program Compatibility Wizard 65 book book Page 141 Thursday September 22 2005 8 08 AM ...

Page 142: ...42 Index 142 Index book book Page 142 Thursday September 22 2005 8 08 AM ...

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