Dell SmartPC 150D Page 36 Owner'S Manual Download | Manualshive

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36

S o l v i n g Pr o b l e m s

www

.dell.com | support.dell.com

A solid blue screen appears

HINT:

ScanDisk may

run when you restart the
computer. Follow the
instructions on the screen.

A program is designed for an earlier Windows operating system

If you have a problem with your Internet connection

T

URN

THE

COMPUTER

OFF

—

If your computer locks up and you are unable to

get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.

R

UN

THE

P

ROGRAM

C

OMPATIBILITY

W

IZARD

Windows XP provides a Program Compatibility Wizard that configures a
program to run in an environment more similar to older Windows operating
system environments.

1

Click the

Start

button, point to

All Programs—> Accessories

, and then click

Program Compatibility Wizard

.

2

On the welcome screen, click

Next

.

3

Follow the instructions on the screen.

R

EVIEW

" M

ODEM

P

ROBLEMS

" —

See page 29.

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Summary of Contents for SmartPC 150D

Page 1: ...Wolverine 150D PDF web 1N016tp0 fm DELL CONFIDENTI DELL CONFIDENTI DELL CONFIDENTI DELL CONFIDENTIAL PRELIMINAR AL PRELIMINAR AL PRELIMINAR AL PRELIMINARY 2 19 02 Y 2 19 02 Y 2 19 02 Y 2 19 02 w w w d e l l c o m s u p p o r t d e l l c o m Dell SmartStep 150D ...

Page 2: ... strictly forbidden Trademarks used in this text Dell the DELL logo SmartStep Dimension Inspiron Latitude OptiPlex Dell Precision DellPlus and DellNet are trademarks of Dell Computer Corporation Intel is a registered trademark and Celeron is a trademark of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this...

Page 3: ...a Printer 14 Parallel Printer 14 USB Printer 15 Installing the Printer Driver 16 Transferring Information to a New Computer 17 Setting Up a Home and Office Network 17 Turning Off the Computer 18 2 Solving Problems Finding Solutions 20 Accessing Help Files 22 Power Problems 22 Start Up Error Messages 23 Video and Monitor Problems 23 If the screen is blank 23 If the screen is difficult to read 24 ...

Page 4: ...ile to a floppy disk 31 If you cannot play a music CD or install a program from a CD 32 If you have a hard drive problem 33 Network Problems 33 Microsoft Windows Error Messages 34 General Program Problems 35 A program crashes 35 A program stops responding 35 A program error causes the system to lock up 35 A solid blue screen appears 36 A program is designed for an earlier Windows operating system ...

Page 5: ...e 43 Undoing the Last System Restore 44 Reinstalling Windows XP 44 3 Adding Parts Front and Back View of the Computer 48 Removing the Computer Cover 52 Rotating the Power Supply 53 Looking Inside Your Computer 56 System Board 57 Adding a 3 5 Inch Drive 58 Adding Cards 65 Removing Cards 68 Adding Memory 69 Replacing the Computer Cover 71 4 Appendix Specifications 74 Standard Settings 78 Viewing Set...

Page 6: ...3 Contacting Dell 84 Contact Numbers and Addresses 84 Returning Items for Warranty Repair or Credit 99 Regulatory Information 99 FCC Notices U S Only 101 Battery Disposal 103 NOM Information Mexico Only 104 Limited Warranties and Return Policy 105 90 Day Limited Warranty United States Only 105 One Year Limited Warranty United States and Canada Only 107 Total Satisfaction Return Policy United State...

Page 7: ...d some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan NOTE The voltage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V 230 V 50 Hz in most of Europe the Middle East and the Far East Also be sure that your monitor and attached devices are electrically rated to operate with the AC power ...

Page 8: ...r Do not spill food or liquids on your computer If the computer gets wet contact Dell see page 84 Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your compute...

Page 9: ... a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse Let your upper arms hang naturally at your sides Sit erect with your feet resting on the floor and your thighs level When sitting make sure the weight of your legs is...

Page 10: ...Your Computer As you use your computer observe the following safe handling guidelines CAUTION Do not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely 1 Perform an orderly computer shutdown using the operating system menu see page 18 2 Turn off your computer and any devices moni...

Page 11: ...able itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components on a card Hold a card by its edges or by its metal bracket CAUTION There is a danger of a new battery exploding if it is incorrectly installed Re...

Page 12: ... l l c o m FILE LOCATION FILE LOCATION FILE LOCATION FILE LOCATION C Wolverine 150D PDF web 1N016si0 fm DELL DELL DELL DELL CONFIDENTIA CONFIDENTIA CONFIDENTIA CONFIDENTIAL PRELIMINAR L PRELIMINAR L PRELIMINAR L PRELIMINARY 2 19 02 Y 2 19 02 Y 2 19 02 Y 2 19 02 ...

Page 13: ...w w w d e l l c o m s u p p o r t d e l l c o m S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer ...

Page 14: ...rinter Follow the instructions that came with the parallel printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Turn off the computer see page 18 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the p...

Page 15: ...printer to connect it to the computer If no information is provided then follow the instructions in this section HINT You can connect USB devices while the computer is turned on 1 Install the printer driver if necessary see the following section 2 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors only fit one way notches 2 parallel printer cable s...

Page 16: ...th the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to st...

Page 17: ...ystem CD or from a floppy disk created on the Windows XP computer You may transfer the data to the new computer over a network or serial connection or you may store it on a removable medium such as a floppy disk a Zip disk or a writable CD HINT The CD that you need to place in your CD drive is titled Operating System 1 Click the Start button point to All Programs Accessories System Tools and then ...

Page 18: ...rd 5 Follow the instructions on the screen NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button HINT If you are having difficulty turning off your computer see General Program Problems on page 35 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Turn off Computer 3 Click Turn off...

Page 19: ...eaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems Microsoft Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP ...

Page 20: ... o m s u p p o r t d e l l c o m Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 22 See page 23 Get technical assistance from Dell See page 84 ...

Page 21: ...Solving Problems 21 See page 23 See page 25 See page 27 See page 29 See page 30 See page 31 See page 31 See page 33 See page 35 See page 28 See page 34 See page 36 See page 37 See page 37 ...

Page 22: ...ons shown on the screen CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE POWER CABLE CONNECTION Be sure that the power cable...

Page 23: ...How help file or search for the keyword standby in the Help and Support Center To access help files see page 22 OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 84 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR There is a floppy disk in the floppy drive Remove the floppy...

Page 24: ...HE MONITOR If another monitor is available connect it to the computer CHECK THE BACK PANEL LIGHTS If all four lights below the serial connector are not green call Dell for technical assistance see page 84 CHECK THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in the Help and Support Center To access help files see page 22 ADJUST THE CONTRAST AND BRIGHTNESS See t...

Page 25: ...ame with your monitor RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 22 CHECK FOR ADDITIONAL ADJUSTMENTS See the documentation that came with your monitor for any additional adjustments that your monitor may require ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button an...

Page 26: ...rned up and that the sound is not muted MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self contained diagnostics See the speaker documentation for diagnostics instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent...

Page 27: ...See the documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT1 Printer...

Page 28: ... button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer is listed right click the printer name 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp R...

Page 29: ...line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack with the telephone line CHECK THE TELEPHONE LINE Try using a different ...

Page 30: ...omputer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse will appear to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reco...

Page 31: ...INTERRUPT REQUEST CONFLICTS See page 40 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and then click My Computer If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possi...

Page 32: ...HAT WINDOWS RECOGNIZES THE DRIVE Click the speaker icon in the lower right corner of your screen If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC ...

Page 33: ...ork cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER A green light indicates a 10 Mbps network connection and an orange light indicates a 100 Mbps network connection The light blinks amber when there is any network traffic If the light is dark try re...

Page 34: ...computer to restore computer resources If so try running the program that you want to use first THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or use a larger capacity disk A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To r...

Page 35: ...END THE PROGRAM 1 Simultaneously press Ctrl Shift Esc 2 Click the Applications tab and then select the program that is no longer responding 3 Click the End Task button TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off T...

Page 36: ...t 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer The solid blue screen appears because you were not able to perform a proper Windows shutdown You might lose data if you are unable to perform a Microsoft Windows shutdown RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program to run in ...

Page 37: ...e code from the drop down menu for example 70 7 Click Apply and then click OK BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a check next to it click the check to remove it and connect to the Internet CONTACT Y...

Page 38: ...ourceCD Installation program starts follow the prompts on the screen 3 When the InstallShield Wizard Complete window appears remove the ResourceCD and click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD into the CD drive E MAIL DELL Go to support dell com and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem...

Page 39: ...the System Model list 2 Verify that your operating system is selected in the Operating System list 3 Select the type of device in the Device Type list NOTICE The ResourceCD contains drivers for devices that are not part of your computer Only reinstall the specific drivers for hardware included in your computer Otherwise your computer might not work correctly 4 Select a topic in the Topic list If y...

Page 40: ...rmance and Maintenance and then click System 3 Click the Hardware tab and then click the Device Manager button 4 In the Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled 5 Double click any conflicting device listed to bring up the Properties window so you can ...

Page 41: ...o the last System Restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating Restore Points To limit the amount of hard disk space used older restore points will be automatically purged If your computer experiences an operating system problem you can use System Restore from Safe Mode or Normal Mode to return your computer to an ear...

Page 42: ...ation 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Help in the upper right corner of the Welcome to System Restore screen Creating a Restore Point Using the XP System Restore Wizard In Windows XP you can manually create restore points or you can use the System Restore Wizard to create the restore points for you To use the System Rest...

Page 43: ...s and then click System Restore 2 Be sure Restore my computer to an earlier time is selected and then click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a cal...

Page 44: ...e screen appears and then the computer automatically restarts 5 After the computer restarts click OK Before reinstalling the Windows XP operating system to correct a problem try correcting the problem by performing a Windows XP System Restore see page 41 NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files ins...

Page 45: ...o select the fresh copy option and then press Enter on the next screen to select the highlighted partition recommended Then follow the instructions on the screen 8 The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input 9 When the Welcome to Microsoft screen appears click ...

Page 46: ...rk card in your computer select the appropriate network settings If you do not have a network card you will not see this option Windows XP begins to install its components and configure the computer The computer automatically restarts 16 When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish 17 Remov...

Page 47: ...r t d e l l c o m S E C T I O N 3 Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3 5 Inch Drive Adding Cards Adding Memory Replacing the Computer Cover ...

Page 48: ... CD drive Floppy Drive Eject Button Press this button to eject a disk from the floppy drive Hard Drive Light The hard drive light is on when the computer reads data from or writes data to your hard drive Power Button Press the power button to turn on the computer CD activity light CD headphone connector CD drive eject button floppy drive light floppy drive eject button hard drive light power butto...

Page 49: ...rol Dial Move the dial to adjust the volume of your audio CD CD Headphone Connector Use the CD headphone connector to attach headphones to the CD drive Your headphones won t work if the CD drive is operating in digital mode To disable digital mode 1 Click Control Panel and then double click Sounds and Audio Devices 2 Click the Hardware tab 3 Double click the name of your CD drive 4 Click the Prope...

Page 50: ...o the green mouse connector If you have a USB mouse plug it into a USB connector Line In Connector Use the blue line in connector available on computers with integrated sound to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card the line in connector is on the card voltage selection switch power connector parallel connector keyboard connector ...

Page 51: ... need to install a specific driver to make the device work Check the documentation that came with the device or contact the USB device manufacturer for more information Connect USB devices such as USB digital cameras gaming controllers and scanners to these connectors Keyboard Connector If you have a standard keyboard plug the keyboard into the purple keyboard connector If you have a USB keyboard ...

Page 52: ...y attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Face the front of the computer Place your left hand on the left side of the computer P...

Page 53: ...tlet before opening the cover To access components on the system board or to add parts to the computer you must rotate the power supply out of the way 1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Dis...

Page 54: ...o m 5 Lay the computer on its side as shown in the following illustration Press the release latch while lifting the power supply Rotate the power supply out of the computer while keeping the drive power cables clear power supply release latch drive power cables ...

Page 55: ... supply back into the computer gently lift the and hold the drive cables out of the way Rotate the power supply into position until its release latch clicks Lay the drive power cables along the top of the latch power supply drive power cables ...

Page 56: ... s u p p o r t d e l l c o m CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 7 release latch and padlock ring drive bay drive bay power supply AC power receptacle I O panel hard drive ...

Page 57: ...CESSOR secondary IDE channel connector IDE 2 page 58 control panel connector FRONT PANEL floppy drive interface connector DSKT primary IDE channel connector IDE 1 page 58 power input connector POWER battery socket BATTERY page 81 password jumper PSWD page 80 DIMM sockets DIMM_A DIMM_B page 69 keyboard mouse connectors KEYBD MOUSE power indicator AUX PWR speaker SPEAKER fan connector FAN diagnostic...

Page 58: ...To add a second 3 5 inch drive 1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remov...

Page 59: ...Adding Parts 59 Swing the front panel away from the computer disengage the two retaining hooks on the front panel and carefully pull it away from the computer front panel release tab retaining hooks ...

Page 60: ... t d e l l c o m 6 Remove the front panel insert From the back of the front panel press the release tab to the side Then rotate the insert toward you and remove it from the front panel 7 Rotate the power supply see page 53 insert release tab tabs 2 ...

Page 61: ...Adding Parts 61 8 Remove the metal drive bay plate covering the bay Using a screwdriver pop out the metal plate from the left or right side of the computer drive bay plate ...

Page 62: ... bay NOTICE Dell does not recommend routing cables over cards because the cables can restrict airflow cause cooling problems and interfere with removing and replacing the computer cover If you must route cables over cards be extremely cautious when removing and replacing the computer cover 11 If you are installing a controller card configure and install it in a connector slot now see page 65 for i...

Page 63: ...le with pin 1 on the drive 13 If you didn t install a controller card in step 11 remove the tape from the wide cable connector and reattach the connector to the original drive Then locate the extra connector on the cable and attach it to the new drive Be sure that the wide cable is properly connected to the IDE connector on the system board power cable from power supply ...

Page 64: ...e the front panel toward the computer until the front panel latches into position 15 Make sure that no cable connections were loosened during the procedure Arrange cables so that they will not interfere with replacing the power supply and computer cover 16 Rotate the power supply back into place see page 55 17 Replace the computer cover see page 71 18 Plug your computer and devices into their elec...

Page 65: ... 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer cover see page 52 5 Rotate the power supply see p...

Page 66: ...ssbar in the system board connector Gently rock the card into the connector until it is fully seated If the card is full length insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector card cutout card card connector on system board crossbar ...

Page 67: ... required for the card as described in the card documentation 10 Rotate the power supply back into place see page 55 11 Replace the computer cover see page 71 12 Plug your computer and devices into their electrical outlets and turn them on 13 Install any drivers required for the card as described in the card documentation fully seated not fully seated bracket caught outside of slot bracket within ...

Page 68: ...the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer cover see page 52 5 Rotate the power supply see page 53 6 Disconnect any cables connected to the card 7 Remove the screw from the card bracket 8 Grasp the card by its top corners and li...

Page 69: ...1 Shut down the computer see page 18 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 52 ...

Page 70: ...ry module do not press near the middle of the module 9 Insert the module straight down into the connector making sure that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 notches 2 step 7 memory module ...

Page 71: ...ave come loose during your work Fold cables and unused connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer 3 Check to see that no tools or extra parts including screws are left inside the computer 4 Place the computer upright with the front facing you Align the computer cover so its bottom hooks fit in the computer s curved hinge ...

Page 72: ...72 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 73: ...r t d e l l c o m S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Page 74: ...m chip set Intel 810E DMA channels two Interrupt levels 24 APIC mode System BIOS chip 4 Mb 256 KB Expansion Bus Bus types PCI version 2 2 Bus speed PCI 33 MHz PCI connectors supports four three quarter length cards PCI connector size 120 pins PCI connector data width maximum 32 bits Memory Architecture non ECC SDRAM modules Memory connectors two gold contacts Memory capacities 128 256 and 512 MB n...

Page 75: ... 6 pin mini DIN connector or USB connector Mouse 6 pin mini DIN connector or USB connector USB four USB compliant connectors Audio1 three miniature connectors for line in line out and microphone Internally accessible Primary EIDE channel 40 pin connector on PCI local bus Secondary EIDE channel 40 pin connector on PCI local bus Floppy drive 34 pin connector Video Video controller Intel 3D AGP graph...

Page 76: ...sipation 495 BTU fully loaded computer without monitor Voltage switch selectable on back panel 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz 100 V at 50 to 60 Hz for Japanese computers Backup battery 3 V CR2032 coin cell Physical Height x Width x Depth 39 x 16 8 x 34 cm 15 375 x 6 625 x 13 375 inches Weight 9 9 Kg 22 lbs Environmental Temperature Operating 10 to 35 C 50 to 95 F 2 Storage 40 to 65 C 4...

Page 77: ... 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft 3 Storage 15 2 to 10 600 m 50 to 35 000 ft 3 At 35 C 95 F the maximum operating altitude is 914 m 3000 ft ...

Page 78: ...tup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen ...

Page 79: ...e title that display the system processor L2 cache service tag and the version number of the BIOS Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All ...

Page 80: ...omputer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer cover see page 52 5 Locate jumper PSWD on the system board see page 57 and remove the jumper plug 6 Replace the computer cover see page 71 plug your computer into an electrical outlet and turn on the comput...

Page 81: ...y can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions see Battery Disposal on page 103 1 Record all the screens in the system setup program so that you can restore the correct settings in step 8 see page 78 2 Remove the computer cover see p...

Page 82: ...isted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technic...

Page 83: ...ntegrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or ...

Page 84: ...partment Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care toll free 1 800 444 0733 Sales toll free 1 800 444 3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Website www dell...

Page 85: ...ome Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Bermuda General Support 1 800 342 0671 Brazil International Access Code 0021 Country Code 55 City Code 51 Customer Support Technical Support 0800 90 3355 ...

Page 86: ...de 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2062 Large Corporate A...

Page 87: ...Switchboard 45170117 Website support euro dell com E mail den_support dell com E mail Support for Servers Nordic_server_support dell com Dominican Republic General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care ...

Page 88: ...1 00 Fax 01 55 94 71 01 Website support euro dell com E mail support euro dell com fr fr emaildell Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Ac...

Page 89: ...reland Technical Support 1850 543 543 UK Technical Support 0870 908 0800 Home User Customer Care 01 204 4095 UK Customer Care 0870 906 0010 Small Business Customer Care 01 204 4444 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 4444 UK Sales 0870 907 4000 SalesFax 01 204 0144 Ireland Fax 01 204 5960 Switchboard 01 204 4444 Website support euro dell com E mail dell_direct_support dell com...

Page 90: ...ite support euro dell com E mail support euro dell com it it emaildell Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Website support euro dell com E mail support euro dell com it it emaildell Jamaica General Support 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website an...

Page 91: ... 3494 Preferred Accounts Division Sales Over 400 employees 044 556 3433 Large Corporate Accounts Sales Over 3500 employees 044 556 3440 Public Sales Government agencies educational institutions and medical institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website support jp dell com Korea Seoul Internationa...

Page 92: ...russels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country C...

Page 93: ...0 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 ...

Page 94: ...ode 011 Country Code 48 City Code 22 Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 35 800 834 077 Customer Care 800 300 415 or 35 800 834 075 Sales 800 300 410 or...

Page 95: ...Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website support euro dell com E mail support euro dell com es es emaildell Corporate Techn...

Page 96: ...rporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 1255 Tec...

Page 97: ...omer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Customer Care 01344 373 199 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Website support euro dell com E mail dell_direct_support dell com Country City International...

Page 98: ...rs toll free 1 800 822 8965 Public Americas Computers purchased by governmental agencies local state or federal educational institutions or medical institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based...

Page 99: ... assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other saf...

Page 100: ...ative or an experienced radio television technician for additional suggestions Dell computer systems are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions Class A is typically for business or industrial environments Class B is typically for residential environments ...

Page 101: ...m or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo your system is considered to be a Class B digital device Once you have determined your system s F...

Page 102: ...its for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However...

Page 103: ...l Way Round Rock Texas 78682 USA Battery Disposal Your computer uses a lithium ion battery The lithium ion battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 81 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery deposit site...

Page 104: ... standards NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Input curren...

Page 105: ...o external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This warranty does not cover any items that are in one or more of the following categories software external devi...

Page 106: ...arts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIB...

Page 107: ...Year Limited Warranty United States and Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The warranty term is one year beginning on the date of invoice ...

Page 108: ...ettes CDs or PC Cards If you have any questions call Dell for technical assistance Dell will repair or replace products returned to Dell s facility To request warranty service you must call Dell within the warranty period Refer to Contacting Dell on page 84 to find the appropriate telephone number for obtaining customer assistance If warranty service is required Dell will issue a Return Material A...

Page 109: ...D SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR U...

Page 110: ... obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for a refund or c...

Page 111: ...over removing 52 replacing 71 crashes 35 D Dell support policy 82 display See monitor drivers reinstalling 38 drives adding a 3 5 inch 58 fixing problems 31 E e mail fixing problems 37 error messages start up 23 Windows 34 F FCC notices 101 Files and Settings Transfer Wizard 17 finding solutions 20 fixing problems drive 31 e mail 37 general program 35 Internet connection 36 modem 29 mouse 30 netwo...

Page 112: ... supply rotating 53 printer connecting 14 fixing problems 27 reinstalling driver 16 setting up 14 troubleshooting 27 programs fixing problems 35 R RAM See memory regulatory notices 101 reinstalling drivers 38 ResourceCD 38 S safety instructions 7 ScanDisk 33 screen See monitor settings system setup program 78 shutdown 18 software fixing problems 35 reinstalling software 38 sound adjusting volume 2...

Page 113: ...Index 113 V video fixing problems 23 volume adjusting 25 W warranty information 105 Windows XP device driver rollback 39 error messages 34 Help 22 printer 27 reinstalling 44 ...

Page 114: ...114 Index 114 Index ...

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