Synchronization
p
roblems
Reset the monitor to
f
actory
s
ettings (
Factory Reset
).
∞
Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
∞
Restart the computer i
n
safe mode.
Safety
r
elated
i
ssues
∞
Do not perform any troubleshooting step.
∞
Contact Dell immediately.
Intermittent
p
roblems
∞
Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
∞
Reset the monitor to Factory Settings
(
Factory Reset
).
∞
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing
c
olor
∞
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
∞
Check for bent or broken pins in the video cable connector.
Wrong
c
olor
∞
Change the
Color Setting Mode
in the
Color Settings
OSD to
Graphics
or
Video
depending on the application.
∞
Try different
Preset Modes
in
Color
settings OSD. Adjust
R
/
G
/
B
value in
Custom Color
in
Color
settings OSD.
∞
Change the
Input Color Format
to
RGB
or
YPbPr
in the
Color
settings OSD.
∞
Run the built-in diagnostics.
Image retention from a
static image left on the
monitor for a long period of
time
∞
Use the Power Management feature to turn off the monitor at
all times when not in use (for more information, see
Power
management modes
.
∞
Alternatively, use a dynamically changing screensaver.
Video
g
hosting or
o
vershooting
∞
Change the
Response Time
in the
Display
OSD to
Fast
or
Normal
depending on your application and usage.
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
∞
47
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Troubleshooting
