Brightness Problems
Picture too dim or too bright
Reset the monitor to Factory Settings.
Adjust brightness & contrast controls via OSD.
Geometric Distortion
Screen not centered correctly
Reset the monitor to Factory Settings.
Horizontal/Vertical Lines
Screen has one or more lines
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Synchronization Problems
Screen is scrambled or appears
torn
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test
mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the
safe mode
.
Safety Related Issues
Visible signs of smoke or sparks
Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent Problems
Monitor malfunctions on & off
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test
mode.
Missing Color
Picture missing color
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
Check for bent or broken pins in the video cable connector.
Wrong Color
Picture color not good
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD
if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static
image left on the monitor for a
long period of time
Faint shadow from the static
image displayed appears on the
screen
Use the Power Management feature to turn off the monitor at all times when not in use (for more
information, see
Power Management Modes
).
Alternatively, use a dynamically changing screensaver.
Camera Problems
COMMON
SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Power
The camera is not working and
the LED is off
If the monitor has no power, see Troubleshooting Your Monitor.
Verify if the camera is detected by Windows.
Camera is not
detected
The camera is not working and
the LED is on
Remove and insert the USB cable.
Poor Focus
The camera captures fuzzy or
unclear videos and pictures
Verify the camera lens is clean.
Clean the camera surface using a damp, soft lint-free cloth.
