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If the power light is blue and the computer is not responding
—
See
If the power light is blinking blue
—
The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume
normal operation.
If the power light is off
—
The computer is either turned off or is not receiving power.
l
Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
l
Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
l
Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
l
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
l
If the power light is blinking amber, beep code 3
—
The computer is receiving electrical power, but a system board failure may exist.
l
Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
l
Ensure that all components and cables are properly installed and securely connected to the system board (see
If the power light is steady amber
—
A device may be malfunctioning or incorrectly installed.
l
Ensure that the processor power cable is securely connected to the system board power connector (POWER2) (see
).
l
Remove and then reinstall all memory modules (see
Replacing or Adding a Memory Module
).
l
Remove and then reinstall any expansion cards, including graphics cards (see
).
Eliminate interference
—
Some possible causes of interference are:
l
Power, keyboard, and mouse extension cables
l
Too many devices connected to the same power strip
l
Multiple power strips connected to the same electrical outlet
Printer Problems
Check the printer documentation
—
See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on
Check the printer cable connections
—
l
See the printer documentation for cable connection information.
l
Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet
—
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Verify that the printer is recognized by Windows
—
Windows XP:
1.
Click
Start
®
Control Panel
®
Printers and Other Hardware
®
View installed printers or fax printers
.
2.
If the printer is listed, right-click the printer icon.
3.
Click
Properties
®
Ports
. For a parallel printer, ensure that the
Print to the following port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure
that the
Print to the following port(s):
setting is
USB
.
Windows Vista
:
1.
Click
Start
®
Control Panel
®
Hardware and Sound
®
Printer
.
2.
If the printer is listed, right-click the printer icon.
3.
Click
Properties and click Ports
.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
NOTE:
If you need technical assistance for your printer, contact the printer's manufacturer.