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Troubleshooting

Diagnostic LEDs

NOTE: The diagnostic LEDs only serve as an indicator of the progress through the
POST process. These LEDs do not indicate the problem that caused the POST
routine to stop.

The diagnostic LEDs are located on the front of the chassis next to the power button.
These diagnostic LEDs are only active and visible during the POST process. Once the
operating system starts to load, they turn off and are no longer visible.

The system now includes pre-POST and POST LEDs in an attempt to help pinpointing a
possible problem with the system easier and more accurate.

NOTE: The diagnostic lights will blink when the power button is amber or off, and
will not blink when it is blue. This has no other significance.

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Summary of Contents for Precision R5500

Page 1: ...Dell Precision R5500 Owner s Manual Regulatory Model E15S Regulatory Type E15S001 ...

Page 2: ...rks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or oth...

Page 3: ...2 3 Cover 13 Removing the Cover 13 Installing the Cover 14 4 Cooling Shroud 15 Removing the Cooling Shroud 15 Installing the Cooling Shroud 16 5 Optical Drive 17 Removing the Optical Drive 17 Installing the Optical Drive 18 6 Hard Drive Carrier 19 Removing the Hard Drive Carrier 19 Installing the Hard Drive Carrier 20 7 Hard Drive Assembly 21 Removing the Hard Drive Assembly 21 Installing the Hard...

Page 4: ...em Fans 30 12 Fan Bracket 31 Removing the Removable Fan Bracket 31 Installing the Removable Fan Bracket 32 13 Card Cages 33 Removing the Expansion Card Cages 33 Installing the Expansion Card Cages 36 14 Power Distribution Unit 37 Removing the Power Distribution Unit 37 Installing the Power Distribution Unit 39 15 Center Riser Board 40 Removing the Center Riser Board 40 Installing the Center Riser ...

Page 5: ...te Access Host Card 52 20 Front Chassis Assembly 54 Removing the Front Chassis Assembly 54 Installing the Front Chassis Assembly 55 21 Processor and Heat Sink 57 Removing the Processors and Heat Sink 57 Installing the Processors and Heat Sink 59 22 Memory 61 Removing the Memory 61 Installing the Memory 62 23 System Board 64 Removing the System Board 64 Installing the System Board 66 24 System Setu...

Page 6: ...ette read failure 90 Diskette subsystem reset failed 90 Gate A20 failure 90 General failure 91 Hard disk drive configuration error 91 Hard disk drive controller failure 91 Hard disk drive failure 91 Hard disk drive read failure 91 Invalid configuration information please run SETUP program 91 Invalid Memory configuration please populate DIMM1 91 Keyboard failure 92 Memory address line failure at ad...

Page 7: ...stopped 95 Time of day not set please run the System Setup program 95 Timer chip counter 2 failed 95 Unexpected interrupt in protected mode 95 WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support des...

Page 8: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on...

Page 9: ...ts 5 Press and hold the power button while the computer is unplugged to ground the system board 6 Remove the cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components ...

Page 10: ...g system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any tele...

Page 11: ...el 1 Follow the procedures in Before Working Inside Your Computer 2 Unlock the front bezel using the given key 3 Lift the bezel release tab and gently pull the front bezel away from the computer Related Links Installing the Front Bezel 11 ...

Page 12: ...e front bezel in the slot downwards and push it towards the computer 2 Secure the release tab 3 Lock the front bezel using the given key 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Front Bezel 12 ...

Page 13: ...rking Inside Your Computer 2 Remove the front bezel 3 Rotate the latch release lock counter clockwise to the unlocked position 4 Lift the latch and slide the cover towards the back of the computer 5 Hold the cover on both sides and lift it away from the computer 13 ...

Page 14: ...computer and press down until it clicks into place 2 Press down the cover latch 3 Using a screwdriver rotate the latch release lock clockwise to lock the cover 4 Install the front bezel 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Cover 14 ...

Page 15: ...ce Adding a mylar piece in this region redirects airflow across CPU1 The mylar piece will need to be removed when the 2nd CPU is installed as it is no longer needed and will interfere with the heat sink 1 Cooling Shroud 2 Mylar Needs to be removed if two CPUs are installed 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the front bezel 3 Remove the cover 4 Gently lift the s...

Page 16: ...ling the Cooling Shroud 1 Gently place the shroud in front of the system fans into the system board 2 Install the cover 3 Install the front bezel 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Cooling Shroud 16 ...

Page 17: ...move the front bezel 3 Remove the cover 4 Remove the cooling shroud 5 Disconnect the power and data cable from the back of the optical drive 6 Press down and push the blue release tab toward the front of the computer 7 Slide the optical drive through the front of the computer till it is free of the drive bay 17 ...

Page 18: ...Drive 1 Insert the optical drive into the drive bay 2 Connect the power and data cables 3 Install the cooling shroud 4 Install the cover 5 Install the front bezel 6 Follow the procedures in After Working Inside Your Computer Related Links Removing the Optical Drive 18 ...

Page 19: ...ve Carrier 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the front bezel 3 Remove the cover 4 Remove the cooling shroud 5 Remove the optical drive 6 Press the release button 7 Pull the hard drive carrier handle open 19 ...

Page 20: ...er Installing the Hard Drive Carrier 1 Insert the hard drive into the drive bay 2 Press the hard drive carrier handle until it clicks into place 3 Install the cooling shroud 4 Install the cover 5 Install the front bezel 6 Follow the procedures in After Working Inside Your Computer Related Links Removing the Hard Drive Carrier 20 ...

Page 21: ...e Your Computer 2 Remove the front bezel 3 Remove the cover 4 Remove the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the screws securing the hard drive caddy to the hard drive 8 Rotate and repeat the same removal steps for the other side of the hard drive caddy 21 ...

Page 22: ...lace the hard drive in the hard drive caddy 2 Tighten the screws that secure the hard drive on either side of the hard drive caddy 3 Install the hard drive carrier 4 Install the cooling shroud 5 Install the cover 6 Install the front bezel 7 Follow the procedures in After Working Inside Your Computer Related Links Removing the Hard Drive Assembly 22 ...

Page 23: ... the front bezel 3 Remove the cover 4 Remove the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Disconnect the SAS cables 9 Push the blue release tabs in the direction of the arrows marked on the hard drive housing assembly Slide the backplane upwards 23 ...

Page 24: ...slot along the hard drive assembly 2 Connect the SAS cables 3 Install the hard drive assembly 4 Install the hard drive carrier 5 Install the optical drive 6 Install the cooling shroud 7 Install the cover 8 Install the front bezel 9 Follow the procedures in After Working Inside Your Computer Related Links Removing the SAS Backplane 24 ...

Page 25: ...ont bezel 3 Remove the cover 4 Remove the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Press and hold the orange tab towards latch Then pull the power supply unit away from the computer Related Links Installing the Power Supply 25 ...

Page 26: ...e 2 Install the SAS backplane 3 Install the hard drive assembly 4 Install the hard drive carrier 5 Install the optical drive 6 Install the cooling shroud 7 Install the cover 8 Install the front bezel 9 Follow the procedures in After Working Inside Your Computer Related Links Removing the Power Supply 26 ...

Page 27: ...ocedures in Before Working Inside Your Computer 2 Remove the front bezel 3 Remove the cover 4 Remove the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Locate and remove the torx screw securing the control panel 11 Remove the control panel cables 27 ...

Page 28: ...control panel 3 Install the power supply 4 Install the SAS backplane 5 Install the hard drive assembly 6 Install the hard drive carrier 7 Install the optical drive 8 Install the cooling shroud 9 Install the cover 10 Install the front bezel 11 Follow the procedures in After Working Inside Your Computer Related Links Removing the Control Panel 28 ...

Page 29: ...over 4 Remove the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Press the release tab and lift the fan out of the cooling fan assembly 12 Repeat step 11 to remove the remaining five cooling fans 29 ...

Page 30: ...g cooling fans 3 Install the control panel 4 Install the power supply 5 Install the SAS backplane 6 Install the hard drive assembly 7 Install the hard drive carrier 8 Install the optical drive 9 Install the cooling shroud 10 Install the cover 11 Install the front bezel 12 Follow the procedures in After Working Inside Your Computer Related Links Removing the System Fans 30 ...

Page 31: ... Remove the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Pull both release tabs upwards simultaneously to release the bracket 13 Gently lift the removable fan bracket from the computer 31 ...

Page 32: ...et 3 Install the system fans 4 Install the control panel 5 Install the power supply 6 Install the SAS backplane 7 Install the hard drive assembly 8 Install the hard drive carrier 9 Install the optical drive 10 Install the cooling shroud 11 Install the cover 12 Install the front bezel 13 Follow the procedures in After Working Inside Your Computer Related Links Removing the Removable Fan Bracket 32 ...

Page 33: ...ve the cooling shroud 5 Remove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Release the clip securing the power cables 14 Unthread the cables leading to the expansion card cage 33 ...

Page 34: ...15 Carefully lift the expansion card cage 16 Flip the expansion cage over 17 Disconnect cables leading to the expansion cards 34 ...

Page 35: ...18 Carefully lift the outer expansion card cage away from the computer 19 Disconnect cables leading to the expansion card cage 20 Carefully lift the inner expansion card cage away from the computer 35 ...

Page 36: ...xpansion card cage 7 Thread the cables leading to the expansion card cage 8 Attach the clip securing the power cables 9 Install the fan bracket 10 Install the system fans 11 Install the control panel 12 Install the power supply 13 Install the SAS backplane 14 Install the hard drive assembly 15 Install the hard drive carrier 16 Install the optical drive 17 Install the cooling shroud 18 Install the ...

Page 37: ...ve the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Release the cable clips leading to the Power Distribution Unit 15 Disconnect CPU 1 CPU 2 SAS backplane and optical drive power connec...

Page 38: ...6 Unroute CPU 1 CPU 2 SAS backplane and optical drive power cables 17 Remove the screws securing the Power Distribution Unit 18 Carefully lift the Power Distribution Unit up and away from the computer 38 ...

Page 39: ...r power connectors 5 Attach the cables leading to the power distribution unit 6 Install the card cages 7 Install the fan bracket 8 Install the system fans 9 Install the control panel 10 Install the power supply 11 Install the SAS backplane 12 Install the hard drive assembly 13 Install the hard drive carrier 14 Install the optical drive 15 Install the cooling shroud 16 Install the cover 17 Install ...

Page 40: ...ove the optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Lift the release tab upwards and gently slide the center riser board towards the right 40 ...

Page 41: ...l the power distribution unit 4 Install the card cages 5 Install the fan bracket 6 Install the system fans 7 Install the control panel 8 Install the power supply 9 Install the SAS backplane 10 Install the hard drive assembly 11 Install the hard drive carrier 12 Install the optical drive 13 Install the cooling shroud 14 Install the cover 15 Install the front bezel 16 Follow the procedures in After ...

Page 42: ... optical drive 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Disconnect cables leading to the power distribution unit 42 ...

Page 43: ...y Related Links Installing the CMOS Battery Installing the CMOS Battery 1 Fix the coin cell battery in the socket of the computer 2 Connect the cables leading to the power distribution unit 3 Install the center riser board 4 Install the power distribution unit 5 Install the card cages 6 Install the fan bracket 7 Install the system fans 8 Install the control panel 9 Install the power supply 10 Inst...

Page 44: ...stall the hard drive carrier 13 Install the optical drive 14 Install the cooling shroud 15 Install the cover 16 Install the front bezel 17 Follow the procedures in After Working Inside Your Computer Related Links Removing the CMOS Battery 44 ...

Page 45: ...e 6 Remove the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Press the release latch to unsecure the video card 45 ...

Page 46: ...the Video Card 1 Insert the video card in the slot provided until it clicks into place 2 Press the release latch to secure the video card 3 Install the CMOS battery 4 Install the center riser board 5 Install the power distribution unit 6 Install the card cages 7 Install the fan bracket 8 Install the system fans 9 Install the control panel 10 Install the power supply 11 Install the SAS backplane 46...

Page 47: ...nstall the hard drive carrier 14 Install the optical drive 15 Install the cooling shroud 16 Install the cover 17 Install the front bezel 18 Follow the procedures in After Working Inside Your Computer Related Links Removing the Video Card 47 ...

Page 48: ...ve the hard drive carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Remove the video card 18 Press the release latch to unsecure t...

Page 49: ... controller card on the computer 2 Replace the release latch to secure the SAS controller card 3 Install the video card 4 Install the CMOS battery 5 Install the center riser board 6 Install the power distribution unit 7 Install the card cages 8 Install the fan bracket 9 Install the system fans 10 Install the control panel 11 Install the power supply 12 Install the SAS backplane 49 ...

Page 50: ... For more information see the SAS controller card user guide available on support dell com manuals NOTE Due to the Dell Precision R5500 hard disk drive backplane architecture only one hard disk drive controller can be used at any one time You must set your computer to RAID enabled mode before starting any RAID configuration procedures Use the following steps to configure RAID on your computer 1 En...

Page 51: ...ve carrier 7 Remove the hard drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Remove the video card 18 Remove the SAS controller card 19 Press the release ...

Page 52: ...ccess Host Card in to the slot provided 2 Replace the release latch to secure the Remote Access Host Card 3 Install the SAS controller card 4 Install the video card 5 Install the CMOS battery 6 Install the center riser board 7 Install the power distribution unit 8 Install the card cages 9 Install the fan bracket 10 Install the system fans 11 Install the control panel 12 Install the power supply 52...

Page 53: ...bly 15 Install the hard drive carrier 16 Install the optical drive 17 Install the cooling shroud 18 Install the cover 19 Install the front bezel 20 Follow the procedures in After Working Inside Your Computer Related Links Removing the Remote Access Host Card 53 ...

Page 54: ...the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Remove the video card 18 Remove the SAS controller card 19 Remove the remote access host card 20 Press down on the two release tab...

Page 55: ...S battery 6 Install the center riser board 7 Install the power distribution unit 8 Install the card cages 9 Install the fan bracket 10 Install the system fans 11 Install the control panel 12 Install the power supply 13 Install the SAS backplane 14 Install the hard drive assembly 15 Install the hard drive carrier 16 Install the optical drive 17 Install the cooling shroud 18 Install the cover 19 Ins...

Page 56: ...Removing the Front Chassis Assembly 56 ...

Page 57: ...d drive assembly 8 Remove the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Remove the video card 18 Remove the SAS controller card 19 Remove the remote access host card 20 Remove ...

Page 58: ...n your thumb firmly over the processor socket release lever Release the lever from the locked position by pushing down and pulling out from under the tab 24 Rotate the lever 90 degrees upward until the processor is released from the socket Rotate the processor shield upward and remove it 58 ...

Page 59: ...at steps 21 to 25 for the second processor if installed Related Links Installing the Processors and Heat Sink Installing the Processors and Heat Sink 1 Place and insert the processor in the socket 2 Press the processor shield downwards and cover the socket 59 ...

Page 60: ...nstall the video card 11 Install the CMOS battery 12 Install the center riser board 13 Install the power distribution unit 14 Install the card cages 15 Install the fan bracket 16 Install the system fans 17 Install the control panel 18 Install the power supply 19 Install the SAS backplane 20 Install the hard drive assembly 21 Install the hard drive carrier 22 Install the optical drive 23 Install th...

Page 61: ...the SAS Backplane 9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Remove the video card 18 Remove the SAS controller card 19 Remove the remote access host card 20 Remove the front chassis assembly...

Page 62: ...mory module 24 Repeat steps 22 and 23 for the other memory modules Related Links Installing the Memory Installing the Memory 1 Insert the memory module in the slot 2 Press back the memory tabs to lock it into place 62 ...

Page 63: ...oard 11 Install the power distribution unit 12 Install the card cages 13 Install the fan bracket 14 Install the system fans 15 Install the control panel 16 Install the power supply 17 Install the SAS backplane 18 Install the hard drive assembly 19 Install the hard drive carrier 20 Install the optical drive 21 Install the cooling shroud 22 Install the cover 23 Install the front bezel 24 Follow the ...

Page 64: ...9 Remove the power supply 10 Remove the control panel 11 Remove the system fans 12 Remove the removable fan bracket 13 Remove the expansion card cages 14 Remove the power distribution unit 15 Remove the center riser board 16 Remove the CMOS battery 17 Remove the video card 18 Remove the SAS controller card 19 Remove the remote access host card 20 Remove the front chassis assembly 21 Remove the pro...

Page 65: ...24 Lift the blue release tab and gently slide the system board towards the left 25 Carefully lift the system board up and away from the chassis Related Links Installing the System Board 65 ...

Page 66: ... Install the video card 10 Install the CMOS battery 11 Install the center riser board 12 Install the power distribution unit 13 Install the card cages 14 Install the fan bracket 15 Install the system fans 16 Install the control panel 17 Install the power supply 18 Install the SAS backplane 19 Install the hard drive assembly 20 Install the hard drive carrier 21 Install the optical drive 22 Install ...

Page 67: ...press F12 during system boot to access the menu User prompting Not only is the menu easy to access but the user is prompted to use the keystroke on the BIOS splash screen The keystroke is no longer hidden from the user Diagnostics options The boot menu includes two diagnostic options IDE Drive Diagnostics 90 90 Hard Drive Diagnostics and Boot to the Utility Partition The benefit here is that the u...

Page 68: ...he F2 Setup prompt appears in the top right hand corner of the screen during boot The second method is good if the monitor is already warmed up If it is not the system often passes the window of opportunity before the video signal is visible If this is the case rely on the first method the keyboard lights to know the keyboard is initialized Dell Diagnostics Factory installed platforms include 32 b...

Page 69: ...ogy DIMM 1 Size DIMM 2 Size DIMM 3 Size DIMM 4 Size DIMM 5 Size DIMM 6 Size DIMM 7 Size DIMM 8 Size DIMM 9 Size DIMM 10 Size DIMM 11 Size and DIMM 12 Size Processor Information Displays processor information for each CPU The following fields are common for CPU 1 and CPU 2 Processor Type Processor Speed QPI Speed Processor L2 Cache Processor L3 Cache Processor ID Microcode Version Multi Core Capabl...

Page 70: ...ng Controls if hard drive errors for integrated drives are reported during start up Enable Smart Reporting Disabled by default Drives These fields let you enable or disable various drives in the computer SATA 0 SATA 1 SATA 2 SATA 3 SATA 4 SATA 5 System Configuration Integrated NICs Enables or disables the integrated network card You can set the integrated NIC to Disable Enable default Enabled with...

Page 71: ...o Video Primary Video Allows the user to specify the order in which the system assigns primary video controller when two or more controllers are available Option 1 Option 2 Performance Multi Core Support Specifies whether the computer will have one or all cores enabled Enable Multi Core Support Enabled by default Hyper Threading Technology Enables or disables the Hyper Threading Technology Enable ...

Page 72: ... Standard CPUID Function will support Enable CPUID Limit Disabled by default Memory Node Interleaving Controls how many system memory distributed between physical processors is configured and reported to the operating system SMP default NUMA Virtualization Support Virtualization Specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtu...

Page 73: ...stem When enabled the BIOS will turn on the TPM during POST so that it can be used by the operating system TPM Security disabled by default When the option is enabled the user can select between three options Deactivate Activate Clear CPU XD Support Enables or disables the Execute Disable mode of the processor Enable CPU XD Support Enabled by default OROM Protection Determines whether access to th...

Page 74: ... kept in standard 12 hour format hour minutes seconds Change the startup time by typing the values in the time and AM PM fields The options available are Disable default Every Day Weekdays NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Low Power Mode Determines how aggressive the computer is at ...

Page 75: ...umlock LED Specifies if Numlock feature should be on when your computer starts Enable Numlock LED Enabled by default POST Hotkeys Specifies if the sign on screen displays a message stating the keystroke sequence required to enter the Setup program or the QuickBoot feature Enable F12 Boot menu Enabled by default Keyboard Errors Specifies if keyboard related errors are reported when the system boots...

Page 76: ...next to the power button These diagnostic LEDs are only active and visible during the POST process Once the operating system starts to load they turn off and are no longer visible The system now includes pre POST and POST LEDs in an attempt to help pinpointing a possible problem with the system easier and more accurate NOTE The diagnostic lights will blink when the power button is amber or off and...

Page 77: ... other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board A possible system board failure ha...

Page 78: ...ld the power supply test button at the rear of the power supply unit If the LED next to the switch illuminates the problem may be with your system board If the LED next to the switch does not illuminate disconnect all internal and external peripherals and press and hold the power supply test button If it illuminates there could be a problem with a peripheral If the LED still does not illuminate re...

Page 79: ...y power failure has occurred If two or more memory modules are installed remove the modules then re install one module and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If only one memory module is installed try moving it to a different DIMM connect...

Page 80: ...are is operating normally but the BIOS may be corrupt or missing A possible system board failure has occurred Remove all peripheral cards from the PCI and PCI E slots and re start the computer If the computer boots add the peripheral cards back one by one until you find the bad one Power connector not installed properly Re seat the 2x2 power connector from the power supply unit Possible peripheral...

Page 81: ...ter boots add the peripheral cards back one by one until you find the bad one If the problem persists the system board is faulty A possible coin cell battery failure has occurred Remove the coin cell battery for one minute reinstall the battery and restart The computer is in a normal on condition The diagnostic lights are not lit after the computer successfully boots to the operating system Ensure...

Page 82: ...d re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer A possible graphics card failure has occurred Ensure that the display monitor is plugged into a discrete graphic card Re seat any...

Page 83: ...s are installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer Memory modules are detected but a memory configuration or compatibi...

Page 84: ...he problem persists reinstall the card you removed then remove a different card and restart the computer Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts A possible system board resource and or hardware failure has occurred Clear CMOS Disconnect all internal and external peripherals and...

Page 85: ...ugged into a discrete graphic card Ensure that all hard drives and optical drive cables are properly connected to the system board If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly If the operating system is attempting to boot from a device such as the floppy drive or optica...

Page 86: ...set of beeps is 3 sec and the beep sound lasts 300 ms After each beep and each set of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process and power system Code 1 1 2 Cause Microprocessor register failure Code 1 1 3 Cause NVRAM Code 1 1 4 Cause ROM BIOS checksum failure Code 1 2 1 Cause Programmable interval...

Page 87: ...upt mask register failure Code 3 2 2 Cause Interrupt vector loading failure Code 3 2 4 Cause Keyboard Controller Test failure Code 3 3 1 Cause NVRAM power loss Code 3 3 2 Cause NVRAM configuration Code 3 3 4 Cause Video Memory Test failure Code 3 4 1 Cause Screen initialization failure Code 3 4 2 Cause Screen retrace failure Code 3 4 3 Cause Search for video ROM failure 87 ...

Page 88: ... mode Code 4 3 1 Cause Memory failure above address 0FFFFh Code 4 3 3 Cause Timer chip counter 2 failure Code 4 3 4 Cause Time of day clock stopped Code 4 4 1 Cause Serial or parallel port test failure Code 4 4 2 Cause Failure to decompress code to shadowed memory Code 4 4 3 Cause Math coprocessor test failure Code 4 4 4 Cause Cache test failure 88 ...

Page 89: ...t Dell and report the checkpoint code nnnn to the support technician Alert Security override Jumper is installed Description The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed Attachment failed to respond Description The floppy or hard drive controller cannot send data to the associated drive Bad command or file name Description Ensure that you have spell...

Page 90: ... faulty or improperly seated Re install the memory modules and if necessary replace them Diskette drive 0 seek failure Description A cable may be loose or the computer configuration information may not match the hardware configuration Diskette read failure Description The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk Diskette subsystem...

Page 91: ... controller failure Description The hard drive failed initialization Hard disk drive failure Description The hard drive failed initialization Hard disk drive read failure Description The hard drive failed initialization Invalid configuration information please run SETUP program Description The computer configuration information does not match the hardware configuration Invalid Memory configuration...

Page 92: ...ecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory double word logic failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory odd even logic failure at address read value expecting value Desc...

Page 93: ...ter configuration information in System Setup may be incorrect No timer tick interrupt Description A chip on the system board might be malfunctioning Non system disk or disk error Description The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and res...

Page 94: ...ot found Description The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective Reset failed Description The disk re set operation failed Sector not found Description The operating system cannot locate a sector on the floppy or hard drive Seek error Description The operating system cannot find a sp...

Page 95: ...DE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Description During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing ...

Page 96: ...drive Description The operating system cannot write to the floppy or hard drive X is not accessible The device is not ready Description The floppy drive cannot read the disk Insert a floppy disk into the drive and try again 96 ...

Page 97: ...t and select the option to view information about your computer Processor Type Intel Xeon 5600 series CPUs Cache Instruction Cache 32 kB Data Cache 32 kB 256 kB Mid Level Cache per core 12 MB Last Level Cache shared among all cores System Information Chipset Intel 5520 chipset BIOS chip NVRAM 16 Mb SPI Memory Type DDR3 ECC only Speed 1066 Mhz and 1333 MHz Connectors twelve DIMM slots Capacity 1 GB...

Page 98: ...llers with support for teaming Expansion Bus Bus type PCI Express 2 0 PCI 2 3 SATA 1 0 and 2 0 USB 2 0 Bus speed PCI 133 MB s PCI Express x4 slot bidirectional speed 2 GB s x8 slots bidirectional speed 4 GB s x16 slots bidirectional speed 8 GB s SATA 1 5 Gbps and 3 0 Gbps USB 480 Mbps high speed 12 Mbps full speed 1 2 Mbps low speed Card Slots Outer Riser Slot 1 PCI Express x8 x16 electrical mecha...

Page 99: ...ical mechanical full height full length Slot 6 PCI Express x16 electrical and mechanical full height full length Rear IO Slot 7 PCI Express x4 x8 electrical mechanical half height half length Drives Externally accessible slimline SATA optical bays one 2 5 inch drive bays five SATA drives with onboard Intel controller or six SAS drives with SAS PERC 6iR cards Internally accessible none External con...

Page 100: ...nel control one 28 pin connector Systems fans six four pin connectors Host card remote power control one two pin connector CPU Memory power two eight pin connectors Memory twelve 240 pin connectors DDR3 Rear IO PCI Express one 98 pin connector x8 Serial one 14 pin connector Risers Outer Riser PCI Express three 164 pin connectors x16 Center Riser Option 1 PCI one 120 pin connector 32 bit PCI Expres...

Page 101: ... Drive activity light blue light blinking blue light indicates that the computer is reading data from or writing data to the hard drive Network link integrity lights front blue light A good connection exists between the network and the computer off no light The computer is not detecting a physical connection to the network Network link integrity lights rear green light A good connection at 10 Mbs ...

Page 102: ...ur computer for important voltage setting information Physical Height 86 30 mm 3 40 inches Width 440 60 mm 17 35 inches Depth with front bezel 792 70 mm 31 21 inches without front bezel 753 60 mm 29 67 inches Weight Minimum with front bezel 23 91 kg 52 6 lb without front bezel 23 52 kg 51 7 lb Environmental Temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative...

Page 103: ...ion of 2 msec 10 equivalent to 20 in sec 51 cm sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec Altitude Operating 15 2 m to 3048 m 50 ft to 10 000 ft Storage 15 2 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 or lower as defined by ISA S71 04 1985 103 ...

Page 104: ... support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the page or select All to see more choices 4 Select the appropriate service...

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