Dell Precision M70, Quick Reference Manual

Page: 19 / 182

Quick Reference Guide
19
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
I
F
Y
OU
A
RE
U
SING
W
INDOWS
X P, R
UN THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-
Windows XP operating system environments.
1
Click the Start button, point to All Programs
→
Accessories , and then click Program Compatibility
Wizard .
2
In the welcome screen, click Next .
3
Follow the instructions on the screen.
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK UP YOUR FILES IMMEDIATELY
U
SE A VIRUS
-
SCANNING PROGRAM TO CHECK THE HARD DRIVE
,
FLOPPY DISKS
,
OR
C D
S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU