Dell Precision 370 DHM, Quick Reference Manual

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Quick Reference Guide
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Solving Problems
Troubleshooting Tips
Follow the following tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. The message may
help technical support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
• If the recommended action in the troubleshooting section is to see a section in your User’s
Guide , go to support.dell.com (on another computer if necessary) to access your User’s
Guide.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the
Microsoft
®
Windows
®
2000 operating system, you can also use Device Manager to resolve
incompatibilities.
Windows XP
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the Start button and click Help and Support .
2
Type
hardware troubleshooter
in the Search field and click the arrow to start
the search.
3
Click Hardware Troubleshooter in the Search Results list.
4
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict
on my computer , and click Next .
Windows 2000
To resolve incompatibilities using Device Manager:
1
Click the Start button, point to Settings , and then click Control Panel .
2
In the Control Panel window, double-click System .
3
Click the Hardware tab.
4
Click Device Manager .
5
Click View and click Resources by connection .