Dell PowerVault LTO5-140, User Manual

Page: 37 / 93

Chapter 5. Troubleshooting
v
“Obtaining Drivers and Firmware Upgrades”
v “Selecting a Diagnostic or Maintenance Function”
v
“General Guidelines” on page 5-8
v “Methods of Receiving Errors and Messages” on page 5-9
v
“Descriptions and Corrective Actions” on page 5-10
v “Drive Status” on page 5-13
v “Drive Maintenance” on page 5-14
v
“Fixing SAS Connectivity Problems” on page 5-15
v “Resolving Media-Related Problems” on page 5-16
v
“Removing an Internal SAS Tape Drive” on page 5-16
v “TapeAlert” on page 5-17
v
“Recovering a Tape Cartridge” on page 5-20
Obtaining Drivers and Firmware Upgrades
Notice: When updating firmware, do not power off the tape drive until the update
is complete, or the firmware may be lost.
For information on the latest versions of firmware, see the Dell support website at
http://support.dell.com.
Selecting a Diagnostic or Maintenance Function
The tape drive can run diagnostics, test write and read functions, test a suspect
tape cartridge, and perform other diagnostic and maintenance functions. The drive
must be in maintenance mode to perform these functions. To place the drive in
maintenance mode and select a diagnostic or maintenance function, see the
Diagnostic and Maintenance Function Codes and Descriptions table.
Note: The host interface on this tape drive is Serial Attached SCSI (SAS). This
interface presents SCSI protocol to the tape drive. In this User's Guide,
references to SCSI relate to SCSI protocol, not the serial interface that it is
transmitted over.
Note: You cannot perform maintenance functions concurrently with read or write
operations. While in maintenance mode, the tape drive does not accept SCSI
commands from the system. Close all tape drive applications before entering
maintenance mode.
5-1