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Using the Tape Backup Software: Dell

TM

PowerVault

TM

LTO4-120 Tape Drive User's

Guide

See the

User's Operating Guide

supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest

supported software versions, go to

support.dell.com

or visit the support site of your backup software vendor.

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Summary of Contents for PowerVault LTO4-120

Page 1: ...he marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Internal Drive Model Number LTO Ultrium4 External Drive Model Number LTO4 EX1 Initial release April 2007 Introduction Setting Up the Tape Drive Using the Tape Drive Using the Tape Backup Software Troubleshooting Specifications Getting Help Contacting Dell Glossary NOTE ...

Page 2: ...nos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care toll free 0 800 444 0730 Technical Support toll free 0 800 444 0733 Technical Support Services toll free 0 800 444 0724 Sales 0...

Page 3: ...3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales and Customer Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax 592 818 1350 Technical Support Dell Dimension and Inspiro...

Page 4: ... 530 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls fro...

Page 5: ...line Ordering HelpDesk 1850 200 778 Customer Care Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 Corporate Customer Care 1850 200 982 Technical Support Technical Support for XPS 1850 200 722 Technical Support for all other Dell computers 1850 543 543 At Home Service Technical Support Queries 1850 200 889 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Te...

Page 6: ... 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transacti...

Page 7: ...95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines ...

Page 8: ...t for XPS 0848 33 88 57 Technical Support Home and Small Business for all other Dell products 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell com Technical S...

Page 9: ...ee 1 800 232 8544 Consumer Home and Home Office Support for all other Dell products toll free 1 800 624 9896 Customer Service toll free 1 800 624 9897 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Financial Services website www dellfinancialservices com Financial Services lease loans toll free 1 877 577 3355 Financial Services Dell Preferred Accounts DPA toll free 1 800 283 2210...

Page 10: ...chnical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon ...

Page 11: ...nada only l Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is availab...

Page 12: ...www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see...

Page 13: ...CAUTION Before servicing any components inside your computer see your System Information Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connecte...

Page 14: ...8 which are treated as a unit and represent a character A byte is a fundamental unit of data C C See Celsius capacity The amount of data that can be contained on storage media and expressed in bytes cartridge See tape cartridge cartridge door On a tape cartridge the hinged barrier that can be opened to access or closed to protect the magnetic tape within the cartridge cartridge memory See LTO cart...

Page 15: ...hat pertain to the drive F F See Fahrenheit Fahrenheit F Of or relating to a temperature scale that registers the freezing point of water as 32 degrees and the boiling point as 212 degrees at one atmosphere of pressure file A named set of records that are stored or processed as a unit firmware The proprietary code that is usually delivered as part of an operating system Firmware is more efficient ...

Page 16: ... in an LTO Ultrium Tape Cartridge Once engaged the leader pin block pulls the tape from the cartridge into the drive leader pin On the tape cartridge a small metal column that is attached to the end of the magnetic tape During tape processing the leader pin is grasped by a threading mechanism which pulls the pin and the tape out of the cartridge across the drive head and onto a takeup reel The hea...

Page 17: ...r cord A cable that connects a device to a source of electrical power power off To remove electrical power from a device power on powered on 1 To apply electrical power to a device 2 The state of a device when power has been applied to it R read To acquire or interpret data from a storage device from a data medium or from another source reboot To reinitialize the execution of a program by repeatin...

Page 18: ...I standard that defines conditions and problems that are experienced by tape drives TapeAlert flags Status and error messages that are generated by the TapeAlert utility and display on the server s console tape cartridge A removable storage case that houses belt driven magnetic tape that is wound on a supply reel and a takeup reel tape drive A data storage device that controls the movement of the ...

Page 19: ...l model of the LTO4 120 tape drive Figure 2 shows the separately purchased external model of the tape drive Figure 1 LTO4 120 Internal Model Figure 2 LTO4 120 External Model Serial Attached SCSI SAS Interface A drive with a SAS Serial Attached SCSI interface can be linked directly to controllers The SAS interface offers the following advantages over the traditional SCSI interface l SAS enables mul...

Page 20: ...native backup applications such as NTBackup and tar do not provide the required data streaming rate to get the full performance of your tape drive We recommend using a backup application that provides better memory management as well as other useful features such as TapeAlert For the latest supported software versions go to support dell com or visit the support site of your backup software vendor ...

Page 21: ...lashing once per second Display of 0 On Off Exit from maintenance mode Amber Solid Flashing once per second Display option On Off Executing the selected option while in maintenance mode Amber Flashing once per second Solid Character Off If flashing once per second an error occurred and the tape drive or media may require service or it may require cleaning Note the code on the single character disp...

Page 22: ......

Page 23: ...rews Installing the Drive Step By Step Instructions Step 1 Unpacking the Drive Unpack the tape drive and store the packaging You may need the packaging if you return the unit for service A period of time is required if the temperature of the drive when unpacked is different than the temperature of its operating environment measured at the front of the bezel near the air intake area see number 1 in...

Page 24: ...the slots in the bay as shown in Figure 7 Figure 7 Install the Drive If your system does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive see Figure 8 Figure 8 Mounting Holes on Tape Drive 1 M 3 mounting screw holes Do not secure the drive with screws at this point because you may have to move the drive to get the cables in plac...

Page 25: ...are that supports the tape drive Do not connect to a RAID controller channel RAID controller channels are for disk drives only Installing the Drive Step By Step Instructions Step 1 Positioning the Tape Drive Position the tape drive convenient to the system The only restrictions are the length of the power cord and the length of the SAS cable The following locations are recommended l Away from high...

Page 26: ...o make it appear 7 Right click the IBM Ultrium TD4 SCSI Sequential Device listing and click Properties 8 Click the Reinstall Driver button If the Reinstall Driver button is not visible you may have to click the Driver tab then Update driver 9 The Upgrade Device Driver Wizard appears 10 Click the Install from List or Specific Location radio button 11 Click the Next button 12 Click Include this loca...

Page 27: ...Back to Contents Page ...

Page 28: ...ve User s Guide See the User s Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software For the latest supported software versions go to support dell com or visit the support site of your backup software vendor Back to Contents Page ...

Page 29: ... 42 in Height 12 5 cm 4 92 in Weight 6 45 kg 14 2 lb Power Requirements AC line voltage 100 240 VAC Line frequency 50 60 Hz auto ranging Line current at 100 VAC 0 58 A Line current at 240 VAC 0 24 A Performance Interface 3Gb SAS Recording format LTO Ultrium Generation 4 Media LTO Ultrium Capacity 800 GB native 1600 GB compressed assuming 2 1 compression Data transfer rate 120 MB sec Native Burst t...

Page 30: ...for 100 ms 18 W Peak supply current for 12 VDC 4 1 A for 2 ms 49 2 W Power Usage Idle mode with no cartridge 10 W Idle mode with a cartridge loaded 12 W Reading and writing at 6 22 m s 28 W Performance Interfaces 3Gb SAS Fibre Channel Recording format LTO Ultrium Generation 4 Media LTO Ultrium Capacity 800 GB native 1600 GB compressed assuming 2 1 compression Data transfer rate 120 MB sec Native B...

Page 31: ...nance mode 3 Press the eject button once per second until appears in the single character display If you cycle past continue to press the eject button until it redisplays 4 To select the function press and hold the eject button for 3 seconds After you select the function flashes the drive runs diagnostics for approximately 90 seconds then flashes When flashes the drive is waiting for a cartridge 5...

Page 32: ...u cycle past continue to press the eject button until it redisplays 4 To select the function press and hold the eject button for 3 seconds After you select the function the tape drive erases all errors from the error code log displays then exits maintenance mode Function Code C Insert Cartridge Into Tape Drive This function cannot be selected by itself It relates to other maintenance functions suc...

Page 33: ...ashes When flashes the drive is waiting for a cartridge Within 60 seconds insert a scratch data cartridge or the tape drive exits maintenance mode After you insert the cartridge flashes and the test begins If no error is detected the test begins again and runs for a maximum of ten times Each loop takes approximately 10 minutes to run After the tenth loop the test stops and the drive automatically ...

Page 34: ...conds to load a cartridge the drive will automatically exit maintenance mode If you insert a write protected cartridge the tape drive will display a and retain the cartridge until it is manually ejected Once the cartridge is ejected and removed the tape drive will exit maintenance mode Function Code P or U RESERVED Service Function If the problem is this Do this A code displays on the single chara...

Page 35: ...exceeded Perform the following action 1 If a fan is present in the system ensure that it is rotating and is quiet If not replace the fan For instructions about replacing the fan see your system s documentation 2 Remove any blockage that prevents air from flowing freely through the tape drive 3 Ensure that the operating temperature and airflow is within the specified range see Specifications 4 If t...

Page 36: ...into the drive and run the tape drive diagnostics see Function Code 1 in Selecting a Diagnostic or Maintenance Function If the diagnostics fail contact Dell technical support If the diagnostics succeed discard the cartridge If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge s volume serial number run the tape drive diagnostics see Function Code 1 in Select...

Page 37: ...t the internal SAS cable and the power cord from the tape drive see number 2 in Figure 4 Rear Panel of Internal SAS Tape Drive 6 Remove the tape drive from the system and remove any mounting screws or rails from the side or bottom of the tape drive 7 To reassemble reverse these steps TapeAlert TapeAlert is a patented technology and standard of the American National Standards Institute ANSI that de...

Page 38: ...that has expired Replace the cleaning cartridge 23 17h Invalid cleaning tape Set when the drive expects a cleaning cartridge and the loaded cartridge is not a cleaning cartridge Use a valid cleaning cartridge 30 1Eh Hardware A Set when a hardware failure occurs that requires that you reset the tape drive to recover If resetting the drive does not recover the error use the error code from the singl...

Page 39: ...ject button one more time If the tape cartridge still will not eject contact trained service personnel for assistance Back to Contents Page NOTE Allow at least 10 minutes for the rewind process to complete NOTICE If you are not a trained service person do not attempt to open the drive for repairs as this will void your warranty ...

Page 40: ...ly use LTO Ultrium format cartridges with your drive as specified in the LTO Ultrium standard Ensure that only one label is stuck to the label area of the cartridge Never use nonstandard labels and never stick anything to the cartridge other than in the label area The tape drive uses the following cartridge types l LTO Ultrium 200 GB Data Cartridge Generation 2 l LTO Ultrium 400 GB Data Cartridge ...

Page 41: ...5 Loading 1 Write Protect Switch Unloading a Tape Cartridge 1 Ensure that the tape drive is powered on The status light is solid green 2 Press the eject button see number 1 in Figure 13 The drive rewinds the tape and ejects the cartridge The status light flashes green while the tape rewinds then goes out before the cartridge ejects 3 After the cartridge ejects grasp the cartridge and remove it Whe...

Page 42: ...hat all surfaces of a cartridge are dry before inserting it l Do not expose the cartridge to moisture or direct sunlight l Do not expose recorded or blank cartridges to stray magnetic fields of greater than 100 oersteds for example terminals motors video equipment X ray equipment or fields that exist near high current cables or power supplies Such exposure can cause the loss of recorded data or ma...

Page 43: ...ly insert a cleaning cartridge into the tape drive when the C is displayed An LTO Ultrium universal cleaning cartridge is supplied with each tape drive Do not use swabs or other means of cleaning the heads The cleaning cartridge uses a special tape to clean the tape heads Though the number may vary according to the manufacturer the universal cleaning cartridge is generally valid for 50 cleanings I...

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