Dell PowerVault DL2300 Owner'S Manual Download Page 6

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Installing The System Board

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4 Troubleshooting Your System.................................................................................................85

Safety First—For You And Your System

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Troubleshooting System Startup Failure

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Troubleshooting External Connections

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Troubleshooting The Video Subsystem

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Troubleshooting A USB Device

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Troubleshooting A Serial I/O Device

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Troubleshooting A NIC

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Troubleshooting A Wet System

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Troubleshooting A Damaged System

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Troubleshooting The System Battery

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Troubleshooting Power Supplies

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Troubleshooting Cooling Problems

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Troubleshooting Cooling Fans

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Troubleshooting System Memory

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Troubleshooting An Internal USB Key

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Troubleshooting An SD Card

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Troubleshooting A Hard Drive

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Troubleshooting A Storage Controller

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Troubleshooting Expansion Cards

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Troubleshooting Processors

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5 Using System Diagnostics.......................................................................................................95

Dell Online Diagnostics

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Dell Embedded System Diagnostics

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When To Use The Embedded System Diagnostics

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Running The Embedded System Diagnostics

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System Diagnostic Controls

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6 Jumpers And Connectors........................................................................................................97

System Board Jumper Settings

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System Board Connectors

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Disabling A Forgotten Password

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7 Technical Specifications.......................................................................................................101

8 System Messages...................................................................................................................105

System Error Messages

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Warning Messages

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Diagnostic Messages

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Summary of Contents for PowerVault DL2300

Page 1: ...Dell PowerVault DL2300 Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ...em Setup Main Screen 18 System BIOS Screen 18 System Information Screen 19 Memory Settings Screen 19 Processor Settings Screen 20 Boot Settings Screen 21 Integrated Devices Screen 22 Serial Communications Screen 23 System Profile Settings Screen 23 System Security Screen 24 Miscellaneous Settings 25 System And Setup Password Features 26 Assigning A System And Or Setup Password 26 Deleting Or Chang...

Page 4: ... A Hard Drive From A Hard Drive Carrier 41 Installing A Hard Drive Into A Hard Drive Carrier 41 Cooling Fans 41 Removing A Cooling Fan 42 Installing A Cooling Fan 43 Removing The Cooling Fan Assembly 43 Installing The Cooling Fan Assembly 44 Internal USB Memory Key Optional 44 Replacing The Internal USB Key 44 PCIe Card Holder 45 Removing The PCIe Card Holder 45 Installing The PCIe Card Holder 46 ...

Page 5: ...ontroller Card 63 Network Daughter Card 63 Removing The Network Daughter Card 63 Installing The Network Daughter Card 64 Processors 64 Removing A Processor 65 Installing A Processor 68 Power Supplies 69 Hot Spare Feature 70 Removing An AC Power Supply 70 Installing An AC Power Supply 71 Removing The Power Supply Blank 71 Installing The Power Supply Blank 72 System Battery 72 Replacing The System B...

Page 6: ... Cooling Fans 89 Troubleshooting System Memory 89 Troubleshooting An Internal USB Key 90 Troubleshooting An SD Card 90 Troubleshooting A Hard Drive 91 Troubleshooting A Storage Controller 91 Troubleshooting Expansion Cards 92 Troubleshooting Processors 93 5 Using System Diagnostics 95 Dell Online Diagnostics 95 Dell Embedded System Diagnostics 95 When To Use The Embedded System Diagnostics 95 Runn...

Page 7: ...Alert Messages 119 9 Getting Help 121 Contacting Dell 121 ...

Page 8: ...8 ...

Page 9: ...d off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system ...

Page 10: ...urce and press the power button The following section describes system conditions and possible corrective actions associated with these indicators Health indicator Condition Corrective Action If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive Se...

Page 11: ...erature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting Help Memory indicator Condition Corrective Action The indicator blinks amber if a memory error occur...

Page 12: ...n Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failure Blinks amber four times per second Drive failed Blinks...

Page 13: ...or more than 15 seconds 2 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 3 iDRAC7 Enterprise port Dedicated management port NOTE The port is available for use only if the iDRAC7 Enterprise license is installed on your system 4 PCIe expansion card slots low profile 3 Allows you to connect up to three PCI Express expan...

Page 14: ...dicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power ...

Page 15: ...d power source is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Outp...

Page 16: ...y Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at support dell com manuals The rack documentation included with your rack solution describes...

Page 17: ...C license purchased For more information see the Dell LC2 documentation F11 Enters the BIOS Boot Manager F12 Starts Preboot eXecution Environment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can a...

Page 18: ...drop down list if applicable Tab Moves to the next focus area NOTE For the standard graphics browser only Esc Moves to the previous page till you view the main screen Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system F1 Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do...

Page 19: ...fy related features and options System Profile Settings Displays options to change the processor power management settings memory frequency and so on System Security Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables support for local BIOS update the power and NMI buttons on the system Miscellaneous Sett...

Page 20: ...gical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled QPI Speed Allows you to set the QuickPath Interconnect data rate settings By default the QPI Spee...

Page 21: ...rocessors are installed Processor 1 NOTE The following settings are displayed for each processor installed in the system Family Model Stepping Displays the family model and stepping of the processor as defined by Intel Brand Displays the brand name reported by the processor Level 2 Cache Displays the total L2 cache Level 3 Cache Displays the total L3 cache Number of Cores Displays the number of co...

Page 22: ...o Mirror NOTE This option is displayed only if IDSDM is installed on the system board Integrated Network Card 1 Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdo...

Page 23: ...d rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 11520 Remote Terminal Type Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By def...

Page 24: ...of DIMMs installed By default the Memory Operating Voltage option is set to Auto System Security Screen Menu Item Description Intel AES NI The Intel AES NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default System Password Allows you to set the system password This option is set t...

Page 25: ...stored to the system By default the AC Power Recovery option is set to Last AC Power Recovery Delay Allows you to set how the system supports staggering of power up after AC power is restored to the system By default the AC Power Recovery Delay option is set to Immediate User Defined Delay 60s to 240s Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay...

Page 26: ...Password Status is Unlocked If the Password Status is Locked you cannot change the System Password and or Setup Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or re...

Page 27: ... delete the System and or Setup password a message prompts you to confirm the deletion 7 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press Ctrl Enter Using Your System Password To ...

Page 28: ...You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system N...

Page 29: ... assembling cables for a DC power supply unit PSU when available AMP 90871 1 hand crimping tool or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release...

Page 30: ...e by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system withou...

Page 31: ...latch release lock in a clockwise direction to secure the cover 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telep...

Page 32: ...The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came wi...

Page 33: ... team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 1 Align the tabs on the cooling shroud with the securing sl...

Page 34: ... the first socket are marked white the second socket black and the third socket green NOTE DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2 Figure 11 Memory Socket Locations Mode Specific Guidelines Four memory channels are allocated to each processor The allowable configurations depend on the memory mode selected 34 ...

Page 35: ...rved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel ...

Page 36: ...tation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to i...

Page 37: ...ooling shroud 4 Locate the memory module sockets 5 Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the socket If a memory module blank is installed in the socket remove it NOTE Retain removed memory module blank s for future use CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory mod...

Page 38: ...ly hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 2 5 Inch Hard Drive Blank Back CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed NOTE This...

Page 39: ...ap Hard Drive CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage co...

Page 40: ...ing a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed ...

Page 41: ...r product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with...

Page 42: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION Do not oper...

Page 43: ...ace 4 Close the system Removing The Cooling Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo...

Page 44: ...d inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup NOTE To locate the internal USB connect...

Page 45: ...g that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open...

Page 46: ...g 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Align the PCIe card holder with the projection on the chassis and push it down until firmly seated 4 If applicable replace the full length PCIe card 5 Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached periph...

Page 47: ... system on including any attached peripherals Cable Retention Bracket Removing The Cable Retention Bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by D...

Page 48: ...ing any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Using alignment pins as guide slide the cable retention bracket along the chassis wall until the tab snaps into place 4 Place all cables to be routed in the cable retention bracket 5 Install the cooling shroud 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system o...

Page 49: ...on Card Riser 2 Or 3 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came ...

Page 50: ...zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system in...

Page 51: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet an...

Page 52: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the sys...

Page 53: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached p...

Page 54: ... expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 Figure 27 Removing and Installing the Expansion Card Riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 54 ...

Page 55: ...n switch 2 expansion card slot 4 3 expansion card slot 5 4 power connector for GPU cards Figure 29 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 expansion card riser 3 connector 5 riser guide back 55 ...

Page 56: ...xpansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser is fully seated in the connector 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Install any device driv...

Page 57: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the...

Page 58: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Slide in and align the vFlash media unit toward the back of chassis 4 Connect the cable to the vFlash media unit 5 Replac...

Page 59: ... covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser 3 and any card s installed in the riser 4 Locate the internal dual SD module installed on the J_IDSDM connector on the system boa...

Page 60: ...cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser cage 3 and any card s installed in the riser 4 Locate the J_IDSDM connector on the syst...

Page 61: ... service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the ...

Page 62: ...came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Push down the two release levers at the edge of the card to disengage the card from the connector 6 Angle the card so that the other end of the card disengages from the...

Page 63: ...d 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Network Daughter Card Removing The Network Daughter Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 64: ...ad and follow the safety instructions that came with the product 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the captive screw sockets on the system board 3 Press the touch point on the card until the card connector is firmly seated on the system board connector 4 Using a 2 Phillips screwdriver tighten...

Page 65: ... the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 Remove the cooling shroud WARNING The heat sink and processor ...

Page 66: ... suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab ...

Page 67: ... and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor...

Page 68: ...ne or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions in...

Page 69: ...release lever near the lock icon until it is locked in position 11 Similarly rotate the socket release lever near the unlock icon until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator ...

Page 70: ...e iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at support dell com manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 71: ...ully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a ...

Page 72: ... only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system includ...

Page 73: ... that the battery is operating properly 14 Enter the correct time and date in the System Setup Time and Date fields 15 Exit the System Setup Hard Drive Backplane Your system supports a 3 5 inch x12 SAS SATA backplane NOTE A 2 5 inch x2 SAS SSD backplane is supported for the two 2 5 inch hard drives at the back of the chassis Removing The Hard Drive Backplane CAUTION Many repairs may only be done b...

Page 74: ...ve the cooling fan assembly 6 Remove all hard drives 7 Disconnect the SAS SATA SSD data signal and power cable s from the backplane 8 Press the release tabs and slide the backplane upward Figure 42 Removing and Installing the 3 5 Inch x12 SAS SATA Backplane 1 release tabs 2 2 pass through I2C cable 3 left control panel cable 4 I2C cable 5 power cable A 6 USB cable 7 SAS cables 3 8 power cable B 9 ...

Page 75: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SSD data signal and power cable s to the backplane 4 Replace the...

Page 76: ...h hard drives at the back of the chassis 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so th...

Page 77: ...the system board 6 cable retention bracket 7 x12 or x24 hard drive backplane Installing The Hard Drive Backplane Back CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Page 78: ... done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front beze...

Page 79: ...uct 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Fold the label around the cable 5 Fold the pull tab close to the connector and guide the connector and pull tab into the channel 6 Push the cable until the cable passes completely through the channel 7 Tighten th...

Page 80: ...off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on the hard drive backplane 4 Rotate the locking tab on the I O cable connector clockwise 90 degrees to release the lock 5 D...

Page 81: ...hree Torx screws to secure the control panel to the chassis NOTE You must route the cable properly to prevent it from being pinched or crimped 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 If applicable install the front bezel System Board Removing The System Board CAUTION Many repairs may only be done by a certifi...

Page 82: ...om the system board a Push the mini SAS cable connector to slide it further into the connector J_SASX8 on the system board b Press down and hold the metal tab on the mini SAS cable connector c Pull the mini SAS cable out of the connector on the system board a mini SAS cable connector b metal tab c connector on the system board 6 Disconnect all cables from the system board CAUTION Take care not to ...

Page 83: ... repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new...

Page 84: ... card d internal USB key if installed e internal dual SD module f all expansion card risers g cooling fan assembly h cooling shroud i power supply s 6 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 7 Close the system 8 Reconnect the system to its electrical outlet and turn the sys...

Page 85: ...oting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB...

Page 86: ...3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switch or hub 4 Ensure that the a...

Page 87: ...one by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached per...

Page 88: ...Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions ...

Page 89: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Page 90: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Page 91: ...t the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and...

Page 92: ...amage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test For more information see Using System Diagnostics 2 Turn off the system and attached periphera...

Page 93: ...covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run t...

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Page 95: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 96: ...status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boo...

Page 97: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 97 ...

Page 98: ..._CD Optical drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD module connector 8 J_NDC Network daughter card connector 9 J_RISER_3A Riser 3 connector 10 J_RISER_3B Riser 3 connector 98 ...

Page 99: ...AID 25 BAT Battery connector 26 CPU2 Processor socket 2 27 B10 B6 B2 B9 B5 B1 Memory module sockets 28 J_BP3 Backplane power connector 29 J_BP_SIG3 Backplane signal connector 3 30 J_FAN2U_6 Cooling fan connector 31 J_BP_SIG2 Backplane signal connector 2 32 J_FAN2U_5 Cooling fan connector 33 J_BP2 Backplane power connector 34 J_FAN2U_4 Cooling fan connector 35 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12...

Page 100: ...nnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system...

Page 101: ... NOTE To use slots 1 through 4 both the processors must be installed Slot 5 One full height full length x8 link Riser 3 alternate for GPU Slot 6 One full height full length x16 link Memory Architecture 1600 MT s DDR3 registered Error Correcting Code ECC DIMMs Memory module sockets Twenty four 240 pin Memory module capacities 4 GB or 8 GB dual ranked RAM 32 GB Value 64 GB Enterprise Drives Hard dri...

Page 102: ...eo Video type Integrated Matrox G200 Video memory 16 MB shared Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Standard Operating Temperature Continuous operation 10 C to 35 C at 10 to 80 relative humidity RH with 26 C max dew point De rate maximum allowable dry bulb temperature at 1 C per 300 m...

Page 103: ...ximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft PCIe SSD is not supported GPU is not supported 130 W 4 core processor is not supported Redundant power supplies are required Non Dell qualified periphera...

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Page 105: ...nent number number or location bay Error Code Message Information AMP0302 Message The system board name current is greater than the upper warning threshold Details System board name current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0303 Message ...

Page 106: ...er cycled the system Details The operating system or an application failed to communicate within the time out period The system was power cycled Action Check the operating system application hardware and system event log for exception events BAT0002 Message The system board battery has failed Details The system board battery is either missing or bad Action See Getting Help BAT0017 Message The name...

Page 107: ...essor installation If present re seat the processor CPU0204 Message CPU number name voltage is outside of range Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown Action 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue pers...

Page 108: ...ystem 5 If the issue persists see Getting Help CPU0703 Message CPU bus initialization error detected Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is se...

Page 109: ...necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected Details The cable may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect HWC2005 Message The system board name cable is n...

Page 110: ...ion Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0702 Message Correctable memory error rate exceeded for location Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the ...

Page 111: ...y error was detected on a component at bus bus device device function func Details System performance may be degraded PCI device may fail to operate or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1320 Message A bus fatal error was detected on a component at bus bus device device function func Details System performance...

Page 112: ...bay Details The controller detected that the drive was removed Action Verify drive installation Re seat the failed drive If the issue persists see Getting Help PST0128 Message No memory is detected Details System BIOS was unable to detect memory in the system Action Re seat the memory modules If the issue persists see Getting Help PST0129 Message Memory is detected but is not configurable Details ...

Page 113: ... Message Power supply number is absent Details The power supply has been removed or has failed Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0031 Message Cannot communicate with power supply number Details The power supply may operate however power supply monitoring is degraded System perf...

Page 114: ...wer or reinstall the power supply If the issue persists see Getting Help PSU0036 Message An over current fault detected on power supply number Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getti...

Page 115: ...own or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The user defined power settings have affected system operation Action If unintended review s...

Page 116: ...lled or configured incorrectly Action Reinstall the SD module RFM2004 Message Failure detected on Internal Dual SD Module name Details The SD card module is installed but improperly configured or failed to initialize Action Reinstall the SD module and remove and reinstall SD cards RFM2006 Message Internal Dual SD Module name is write protected Details The module is write protected Changes may not ...

Page 117: ...ents are not captured Some management software do not report platform exceptions Action Reboot the management controller or iDRAC Cycle system input power If problem persists call support SEL1204 Message An unknown system hardware failure detected Details If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform...

Page 118: ...y the system may power down in fail safe mode Action 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard dri...

Page 119: ...tware generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 119 ...

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Page 121: ...d service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate s...

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