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Dell PowerVault DL2100, Hardware Owner'S Manual

The Dell PowerVault DL2100 is a high-performance storage solution designed for businesses. To help users get started, a comprehensive "Getting Started Manual" is available for download, completely free of charge. Find this valuable resource to optimize your experience with the DL2100 at manualshive.com.

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Troubleshooting Your System

161

10

Ensure that the cables are firmly connected to the storage controller and 
the SAS backplane board.

11

Close the system. See "Closing the System."

12

Reconnect the system to its electrical outlet, and turn on the system and 
attached peripherals.

If the problem persists, 

see "Getting Help."

Troubleshooting Expansion Cards

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

 

NOTE: 

When troubleshooting an expansion card, see the documentation for your 

operating system and the expansion card.

1

Run the appropriate online diagnostic test. See "Using Dell Online 
Diagnostics."

2

Turn off the system and attached peripherals, and disconnect the system 
from the electrical outlet.

3

Open the system. See "Opening the System."

4

Verify that the installed expansion cards are compliant with the expansion-
card installation guidelines. See "Expansion Card Installation Guidelines."

5

Reseat any expansion card that is not firmly seated in its connector. See 
"Installing an Expansion Card."

6

Close the system. See "Closing the System."

7

Reconnect the system to the electrical outlet, and turn on the system and 
attached peripherals.

If the problem is not resolved, proceed to step 8.

8

Turn off the system and attached peripherals, and disconnect the system 
from the electrical outlet.

9

Open the system. See "Opening the System."

Summary of Contents for PowerVault DL2100

Page 1: ...Dell PowerVault DL2100 Systems Hardware Owner s Manual ...

Page 2: ...served Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerVault are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade n...

Page 3: ...een 15 Setup Menu 16 View Menu 16 Hard Drive Indicator Patterns for RAID 17 Back Panel Features and Indicators 18 Power Indicator Codes 20 NIC Indicator Codes 21 LCD Status Messages 22 Viewing Status Messages 22 Removing LCD Status Messages 22 System Messages 36 Warning Messages 52 Diagnostics Messages 52 Alert Messages 52 Other Information You May Need 53 ...

Page 4: ...een 60 SATA Settings Screen 60 Boot Settings Screen 61 Integrated Devices Screen 62 PCI IRQ Assignments Screen 63 Serial Communication Screen 63 Embedded Server Management Screen 64 Power Management Screen 65 System Security Screen 66 Exit Screen 67 Entering the UEFI Boot Manager 68 Using the UEFI Boot Manager Navigation Keys 68 UEFI Boot Manager Screen 69 UEFI Boot Settings Screen 69 System Utili...

Page 5: ...ng the System 78 Closing the System 78 Information Tag 79 Removing the Information Tag 79 Installing the Information Tag 80 Hard Drives 80 Removing a Hard Drive Blank 81 Installing a Hard Drive Blank 81 Removing a Hot Swap Hard Drive 82 Installing a Hot Swap Hard Drive 82 Removing a Hard Drive From a Hard Drive Carrier 83 Installing a Hard Drive Into a Hard Drive Carrier 83 Power Supplies 85 Remov...

Page 6: ... Internal USB Cable 92 Installing the Internal USB Cable 92 iDRAC6 Enterprise Card Optional 93 Installing an iDRAC6 Enterprise Card 93 Removing an iDRAC6 Enterprise Card 94 VFlash Media Optional 95 NIC Hardware Key 95 Cooling Shroud 97 Removing the Cooling Shroud 97 Installing the Cooling Shroud 98 Cooling Fans 99 Removing a Cooling Fan 99 Replacing a Cooling Fan 100 Removing the Fan Bracket 100 R...

Page 7: ...2 Expansion Card Installation Guidelines 112 Installing an Expansion Card 113 Removing an Expansion Card 115 Removing Expansion Card Riser 1 116 Replacing Expansion Card Riser 1 117 Removing Expansion Card Riser 2 118 Replacing Expansion Card Riser 2 119 Removing Expansion Card Riser 2 From the Expansion Card Bracket 120 Replacing the Riser 2 Board on the Expansion Card Bracket 121 System Memory 1...

Page 8: ...emoving the SAS Backplane 141 Installing a SAS Backplane 142 System Board 143 Removing the System Board 143 Installing the System Board 145 4 Troubleshooting Your System 147 Safety First For You and Your System 147 Troubleshooting System Startup Failure 147 Troubleshooting External Connections 147 Troubleshooting the Video Subsystem 148 Troubleshooting a USB Device 148 Troubleshooting a Serial I O...

Page 9: ...oting a Hard Drive 159 Troubleshooting a Storage Controller 160 Troubleshooting Expansion Cards 161 Troubleshooting the Processor s 162 5 Running the System Diagnostics 165 Using Dell Online Diagnostics 165 Embedded System Diagnostics Features 165 When to Use the Embedded System Diagnostics 166 Running the Embedded System Diagnostics 166 Embedded System Diagnostics Testing Options 167 Using the Cu...

Page 10: ... System Board Jumpers 169 System Board Connectors 172 SAS Backplane Board Connectors 175 Expansion Card Riser Board Components and PCIe Buses 176 Disabling a Forgotten Password 178 7 Getting Help 181 Contacting Dell 181 Glossary 183 Index 193 ...

Page 11: ...to your system These connections are both secure and temporary and can be disregarded F11 Enters the BIOS Boot Manager or the UEFI Boot Manager depending on your system s boot configuration See Using the System Setup Program and UEFI Boot Manager F12 Enters PXE boot if enabled Ctrl E Enters the iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote ...

Page 12: ...ront Panel Features and Indicators Item Indicator Button or Connector Icon Description 1 Information tag A slide out label panel for system information including the Express Service tag Embedded NIC1 MAC address and iDRAC6 Enterprise card MAC address 1 4 5 7 9 8 3 10 6 2 ...

Page 13: ...e system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personne...

Page 14: ...s information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 8 System identification button The id...

Page 15: ...another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to ret...

Page 16: ...t matches the IPMI description in the SEL log This can be useful when trying to match an LCD message with a SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu to see the options and option items that ...

Page 17: ...r Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu 1 drive activity indicator green 2 drive status indicator Option Description 1 2 ...

Page 18: ...ff Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online 15 13 4 12 11 9 7 8 6 1...

Page 19: ...870 W or 570 W power supply 6 power supply 2 PS2 870 W or 570 W power supply 7 system identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back flash blue until one of the buttons is pushed again 8 system status indic...

Page 20: ...supply and an Energy Smart 570 W power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an e...

Page 21: ...er Supply Status Indicator NIC Indicator Codes Figure 1 6 NIC Indicators 1 power supply status 1 link indicator 2 activity indicator Indicator Description Link and activity indicators are off The NIC is not connected to the network 1 1 2 ...

Page 22: ...ges For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from th...

Page 23: ...to prevent damage to the components Remove AC power to the system for 10 seconds and restart the system See Troubleshooting System Cooling Problems If the problem persists see Getting Help E1210 Motherboard battery failure Check battery CMOS battery is missing or the voltage is outside of the allowable range See Troubleshooting the System Battery E1211 RAID Controller battery failure Check battery...

Page 24: ...em If the problem persists see Getting Help E122D Memory Regulator Failed Reseat DIMMs One of the memory regulators has failed Reseat the memory modules See Troubleshooting System Memory E122E On board regulator failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1310 Fan RPM...

Page 25: ...ng the Processor s and Troubleshooting System Cooling Problems E1418 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified processor is properly installed See Troubleshooting the Processor s E141C Unsupported CPU configur ation Check CPU or BIOS revision Processors are in an unsupported config...

Page 26: ...om the system See Troubleshooting Power Supplies E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies E1618 Predictive failure on Power Supply W Check PSU A power supply fan failure an over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting...

Page 27: ... that power supplies with matching wattage are installed See the technical specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies an...

Page 28: ...at resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards PCI system error on Slot Review clear SEL The system BIOS has reported a PCI system error on a component that resides in the specified slot Reinstall the expansion card riser See Expansion Cards and Expansion Card Risers If the problem ...

Page 29: ...set internal error that resides in bus device function Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1717 CPU internal error Review clear SEL The system BIOS has determined that the specified processor has had an internal error Check the SEL for more information and then clear ...

Page 30: ... SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1A11 PCI Riser hardware configuration mismatch Reconfigure PCIe risers are not configured correctly Some invalid configurations prevent the system from powering on Reinstall the expansion card riser S...

Page 31: ...If the problem persists see Getting Help E2010 Memory not detected Inspect DIMMs No memory was detected in the system Install memory or reseat the memory modules See Installing Memory Modules or Troubleshooting System Memory E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory E2012 Memor...

Page 32: ... to the system for 10 seconds and restart the system If the problem persists see Getting Help E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and res...

Page 33: ...persists see Getting Help E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory If the problem persists see Getting Help E2020 CPU configuration failure Check screen me...

Page 34: ...error SBE logging and will not log any more SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory E2113 Mem mirror OFF on DIMM Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has h...

Page 35: ...ater than 24 hours of sustained charge If problem persists replace the RAID battery See Installing a RAID Battery W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W1628 Performanc...

Page 36: ... to an unsupported memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system s...

Page 37: ...to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will run but without node interleaving Ensure that the memory modules ...

Page 38: ...rt Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot Manag...

Page 39: ...on If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory CPUs with different cache sizes detected Mismatched processors have been installed in the system Ensure that all processors have the same...

Page 40: ...dule configuration for each processor must be identical Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Embedded NICx and NICy OS NIC ENABLED DISABLED Management Shared NIC ENABLED DISABLED The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or...

Page 41: ...ard found in the Internal_Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot See Integrated Storage Controller Card Keyboard controller failure Faulty keyboard controller faulty system board See Getting Help Keyboard data line f...

Page 42: ... will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory Memory double word logic failure at address read value expecting value Faulty ...

Page 43: ...r memory configuration supports the higher frequency See General Memory Module Installation Guidelines Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General ...

Page 44: ...tem Setup Program and UEFI Boot Manager If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help PCI BIOS failed to install PCIe device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansio...

Page 45: ... Module Installation Guidelines Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device T...

Page 46: ...leshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check t...

Page 47: ...ometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Time of day not set please run SETUP program Incorrect Time or Date settin...

Page 48: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help Table 1 2 S...

Page 49: ...aulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory If the problem persists see Getting Help Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configu...

Page 50: ...nt log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the c...

Page 51: ...Power Supplies Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies Warning Unsuppor...

Page 52: ... Running the Embedded System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fault Write fault on selected driv...

Page 53: ...Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check ...

Page 54: ...54 About Your System ...

Page 55: ...it boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen Once you specify the boot mode the system boots in the specified boot mode and you...

Page 56: ... the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up a...

Page 57: ...ogram defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen Processor Settings Displays information related to processors speed cach...

Page 58: ...agement Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Power Management Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen System Security Displays a screen to configure the system password and setup password features...

Page 59: ...Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory p...

Page 60: ...gy incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode If Turbo Boost Technology is supported by the processor s ena...

Page 61: ...operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup USB Flash Drive Emulation Type Auto default Determines the emulation ty...

Page 62: ...les or disables the internal USB port Internal SD Card Port Enables or disables the internal SD card port Embedded NIC1 and NIC2 Embedded NIC3 and NIC4 Enables or disables the OS interface of the four embedded NICs The NICs may also be accessed through the system s management controller Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the embedded NICs Options ...

Page 63: ... Controller Enabled default Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available Option Description PCIe device Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IR...

Page 64: ... console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type VT 100 VT220 default Sets the remote console terminal type either VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection when the operating system is loaded Option...

Page 65: ... control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each o...

Page 66: ... the System Password for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system rep...

Page 67: ...nt operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables th...

Page 68: ... BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys ...

Page 69: ...f you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services and BIOS level boot options Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an ex...

Page 70: ...s Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlock...

Page 71: ... system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Setup Password the system accepts your setup password as an alternate system password When Password Status is Unlocked yo...

Page 72: ...Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing Ctrl Enter or you can enter the System Setup program and press Enter twice in the syst...

Page 73: ...sword Status option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password pres...

Page 74: ...System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then rest...

Page 75: ...stem CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product...

Page 76: ... 18 total 9 for each processor 6 processors 1 or 2 7 power supply bays 2 8 riser 2 PCIe slots 3 and 4 9 riser 1 PCIe slots 1 and 2 10 iDRAC6 Enterprise card optional 11 RAID battery connector optional 12 integrated storage controller card 13 SAS backplane 14 slimline optical drive 15 SAS or SATA hard drives 16 LCD display module 17 control panel 18 information tag 13 8 11 1 10 9 6 7 4 5 16 15 17 2...

Page 77: ...through the front bezel See Figure 3 2 Removing the Front Bezel 1 Using the system key unlock the bezel 2 Pull up on the release latch next to the key lock 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Front Bezel 1 release latch 2 bezel 3 hinge tabs 4 key lock 4 1 3 2 ...

Page 78: ... Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Unless you are installing a hot swappable component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked posi...

Page 79: ...ion tag out of its slot in the chassis until it is in the lock position 2 To release the top portion of the tag pull down on the tag until it disengages from the slot in the chassis 3 To release the lower portion of the tag pull up on the tag until it disengages from the slot in the chassis 1 latch 2 latch release lock 3 chassis hooks 1 3 2 ...

Page 80: ...S and SATA hard drives The hard drives are installed at the front of the system and connect to the system board through the SAS backplane Hard drives are supplied in special hot swappable hard drive carriers that fit in the hard drive bays CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host...

Page 81: ... Removing a Hard Drive Blank CAUTION To maintain proper system cooling you must install drive blanks in all empty hard drive bays 1 Remove the front bezel See Removing the Front Bezel 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 5 Figure 3 5 Removing and Installing the Hard Drive Blank Ins...

Page 82: ...he drive carrier release handle to release the drive See Figure 3 6 4 Slide the hard drive out until it is free of the drive bay CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank 6 If applicable install the bezel See Installing the Front Bezel Installing a Hot Swap H...

Page 83: ...l Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 7 Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 7 2 Align the screw holes on the hard drive with the back set ...

Page 84: ...em Components 3 Attach the four screws to secure the hard drive to the hard drive carrier Figure 3 7 Installing the Hard Drive into the Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 SAS screw hole 1 3 2 4 ...

Page 85: ...ower Supply CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system NOTE You may have to unlatch a...

Page 86: ... the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 8 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTIO...

Page 87: ...ply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place Internal SD Module Installing the Internal SD Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume...

Page 88: ... on the control panel board See Figure 3 9 5 Close the system See Closing the System 6 Reconnect the system and peripherals to their power sources and turn them on 1 latch 2 internal SD module 3 SD flash card 4 SD card slot SD connector 5 release tab 6 internal SD module cable 7 internal SD module connector 8 control panel board 5 2 4 8 3 6 1 7 ...

Page 89: ... to the chassis then lift the tray out of the chassis See Figure 3 9 5 Close the system See Closing the System 6 Reconnect the system and peripherals to their power sources and turn them on Internal SD Flash Card Installing the Internal SD Flash Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in y...

Page 90: ...ed by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the SD card slot on the internal SD module and press inward on the card to release it from the slot and remove the card 4 Close the system See Closing th...

Page 91: ...ct NOTE Maximum dimensions supported for the USB memory key are 24 mm 94 in wide 79 mm 3 11 in long and 8 6 mm 33 in tall 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the USB connector on the control panel See Figure 3 10 4 Insert the USB memory key into the USB connector See Figure 3...

Page 92: ...Remove the USB cable from the connector on the system board Installing the Internal USB Cable 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the fan bracket See Removing the Fan Bracket 4 Connect the USB cable to the appropriate connector on the control panel 5 Route the cable through t...

Page 93: ...system See Opening the System 3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel See Back Panel Features and Indicators for the port location 4 If installed remove all expansion cards from expansion card riser 1 See Removing an Expansion Card 5 Install the iDRAC6 Enterprise card a Angle the card so that the RJ 45 connector fits through the back panel opening...

Page 94: ... your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 If installed remove all expansion cards from expansion card riser 1 See Removing an Expansion Card 4 Remove the VFlash media card if installed from the iDRAC6 Enterp...

Page 95: ...e Closing the System 10 Reconnect the system and peripherals to their power sources and turn them on VFlash Media Optional The optional VFlash media is a Secure Digital SD card that can be used with the optional iDRAC6 Enterprise card See iDRAC6 Enterprise Card Optional 1 Locate the VFlash media slot on the back of the system and insert the contact pin end of the SD card with the label side facing...

Page 96: ... that came with the product NOTE When future NIC functionality is supported you must replace the original NIC hardware key if installed with a new hardware key 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the ISCSI_KEY connector on the system board See Figure 6 2 4 Insert the NIC hard...

Page 97: ...ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly ...

Page 98: ...oling shroud with the cutouts in the right chassis wall 2 Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall 3 Close the system See Closing the System 4 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 1 lift handles 2 alignment tabs 3 processors 1 2 3 ...

Page 99: ...e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION On single processor systems using four fans the fan blank must be i...

Page 100: ...o the bracket until the fan is fully seated See Figure 3 14 2 Close the system See Closing the System Removing the Fan Bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 fan 2 fan release handle 3 fan bracket 1 3...

Page 101: ...ed peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Optional Remove the fans from the fan bracket See Removing a Cooling Fan 4 Lift the release latches on each end of the fan bracket and lift the bracket out of the system See Figure 3 15 Figure 3 15 Removing and Installing the Processor Fan Bracket 1 fan bracket 2 release latch 3 fan conne...

Page 102: ...should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the syst...

Page 103: ...cal drive until the latch snaps into place 6 Connect the optical drive cable to the back of the drive tray 7 If not already done connect the power and interface cables from the optical drive to the system board connectors a Connect the power cable to the DVD TBU_PWR connector on the front of the system board below the fan bracket See Figure 6 2 for the location of the connector b Route the interfa...

Page 104: ...104 Installing System Components Figure 3 16 Removing and Installing the Optical Drive 1 optical drive 2 optical drive interface cable 3 power cable 4 optical drive release tab 4 1 2 3 ...

Page 105: ...orage controller card that provides the storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system 1 optical drive connector 2 DVD TBU_PWR connector 3 cable retention bracket 4 SATA_A connector 1 3 4 2 ...

Page 106: ...the storage controller card CAUTION Disconnecting the RAID battery cable from a PERC card can cause data loss if the dirty cache LED on the card is lit The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown 5 If necessary disconnect the RAID battery cable from the controller 6 Bend both card edge guides outward and pull the storage controll...

Page 107: ... the SAS_1 cable to the controller s SAS_1 connector NOTE Be sure to connect the cable according to the connector labels on the cable The cables are not operational if reversed 5 For a battery cached PERC controller install the RAID battery See Installing a RAID Battery 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector PERC only 5...

Page 108: ...ne and if applicable connect the SAS B cable to the SAS B connector on the backplane 8 Close the system See Closing the System 9 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 19 Storage Controller Card Cabling 1 RAID battery PERC only 2 SAS B connector on backplane 3 SAS A connector on backplane 4 cable retention bracket 5 integrated storage cont...

Page 109: ...e 3 20 Installing a RAID Battery 1 Connect the battery cable to the connector on the battery 2 Locate the battery bay on top of the hard drive bays See Figure 3 1 3 With the cable oriented toward the back angle the left side of the RAID battery into the left side of the battery bay See Figure 3 20 4 Rotate the right side of the battery down and press into the locked position 5 If not already done ...

Page 110: ...110 Installing System Components Figure 3 20 Removing or Installing the RAID Battery 1 RAID battery 2 RAID battery cable from storage controller 3 battery bay 3 2 1 ...

Page 111: ...cooling shroud See Removing the Cooling Shroud 2 Remove the cooling fan bracket See Removing the Fan Bracket 3 Press outward on the blue release latch on the cable retention bracket and slide the bracket back until the tabs at the bottom of the bracket clear the chassis See Figure 3 21 4 Lift the cable retention bracket off the chassis wall Figure 3 21 Removing and Installing the Cable Retention B...

Page 112: ... slots The optional expansion card riser 2 provides one PCIe x16 link Gen 2 expansion slot CAUTION Expansion cards can only be plugged into the slots on the expansion card risers Do not plug any expansion cards into the riser connectors on the system board To identify expansion slots see Expansion Card Riser Board Components and PCIe Buses Expansion Card Installation Guidelines Observe the followi...

Page 113: ...ty order Table 3 1 Expansion Card Installation Order Installing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by you...

Page 114: ...ty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expansion card a If the expansion card is 24 13 cm 9 5 in align its front edge with the front card guide See Figure 3 22 b Position the expansion card so that the card edge connector aligns with the expansio...

Page 115: ... Opening the System 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card a Open the expansion card latch at the back of the system chassis See Figure 3 22 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot op...

Page 116: ... Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with a riser board removed 1 Turn off the system including any attached peripherals and disconnect th...

Page 117: ... pins and out of the system See Figure 3 23 Replacing Expansion Card Riser 1 NOTE The system will not start with a riser board removed 1 Aligning the pin collar over the mounting pin on the system board lower expansion card riser 1 until the board connector is firmly seated into the system board socket See Figure 3 23 2 Reinstall any expansion cards See Installing an Expansion Card 3 Reconnect all...

Page 118: ...ion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with an expansion card riser re...

Page 119: ...ch on expansion card riser 2 and lift the riser straight up to clear the chassis See Figure 3 24 Replacing Expansion Card Riser 2 1 Align the guides on each end of expansion card riser 2 with the mounting pins on the system board and lower the riser into the system until the latches on the riser the engage See Figure 3 24 2 Reinstall any expansion cards See Installing an Expansion Card 3 Reconnect...

Page 120: ...ed peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove any expansion cards from the expansion card riser 2 See Removing an Expansion Card 4 Remove expansion card riser 2 See Removing Expansion Card Riser 2 1 expansion card riser 2 2 release latch 3 pin collars 2 4 mounting pins 2 5 riser 2 connector on system board 1 3 2 4 5 ...

Page 121: ...g tab hooks c Lift the riser board from the bracket Replacing the Riser 2 Board on the Expansion Card Bracket 1 Place the riser board in the expansion card bracket so that the four tab hooks are fully inserted through the tab slots on the riser board See Figure 3 25 2 Slide the riser board into the tab hooks 3 Using a Phillips screwdriver secure the board with the Phillips screw 1 expansion card b...

Page 122: ...hannel is marked with white release levers The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB when available are supported for a total of up to 144 GB Quad rank RDIMMs two per channel are supported for a total of up to 96 GB 1 GB and 2 GB UDIMMs are supported for a tot...

Page 123: ... or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules One memory module per channel supports up to 1333 MHz Two memory modules per channel supports up to 1067 MHz Three memory modules per channel are limited to 800 MHz regardless of memory module speed For quad rank memory modules One memory module per channel supports...

Page 124: ...st channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minim...

Page 125: ...lable Memory GB Physical Memory GB Available Memory GB Optimizer 2 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 2 4 6 4 8 12 12 18 all 4 8 12 8 16 24 24 36 all 4 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 4 8 12 8 16 24 24 36 all 8 16 24 16 32 48 48 72 all 8 GB1 X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 8 16 24 16 32 48 48 7...

Page 126: ... 8 12 2 4 6 8 16 24 4 8 12 4 GB vacant X X X X X X X X X X X X 8 16 24 4 8 12 16 32 48 8 16 24 8 GB1 vacant X X X X X X X X X X X X 16 32 48 8 16 24 32 64 96 16 32 48 1 When available 2 Requires x4 or x8 based memory modules Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9...

Page 127: ...s directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer...

Page 128: ...e 3 26 Figure 3 26 Installing and Removing the Memory Module CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory modul...

Page 129: ...h step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle...

Page 130: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached ...

Page 131: ...onditions 5 Release one of the heat sink release levers See Figure 3 27 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Release the other heat sink release lever 8 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 27 Installing and Removing the Heat Sink 1 heat sink 2 release lever 2 1 2 ...

Page 132: ... processor shield to rotate processor shield upward and out of the way See Figure 3 28 Figure 3 28 Removing the Processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 11 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new process...

Page 133: ...the processor blank from the vacant processor socket Removing the blanks is similar to removing a processor See Removing a Processor 2 Remove the processor from the packing material by the processor s edges only Do not touch the bottom of the processor Handle the processor carefully with your fingers on the side edges Place your hand beneath the processor when you are moving it to the system 3 Loc...

Page 134: ...cessor to float on the pins allowing the processor shield to hold it in place Figure 3 29 Installing and Removing the Processor 8 Verify that the processor is properly aligned and seated 9 Close the processor shield See Figure 3 30 1 socket release lever 2 processor 3 processor shield 4 notch in processor 2 5 socket key 2 6 ZIF socket 7 pin 1 indicators 2 6 1 2 4 3 5 7 ...

Page 135: ...must be used a Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket b Open the grease packet included with your processor kit and apply a spot of thermal grease equal to the size of a finger nail to the top center of the new processor c Place the ...

Page 136: ...manufacturer See your safety information for additional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Rea...

Page 137: ...he battery straight down into the connector until it snaps into place 7 Replace the fan bracket See Replacing the Fan Bracket 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program 11 E...

Page 138: ...ectrical outlet and peripherals 2 Open the system See Opening the System 3 Disconnect the display module cable from the control panel board See Figure 3 32 4 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 32 5 Bend the panel upward to allow access to the mounting sc...

Page 139: ...g and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 front panel screw Torx 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws 3 To...

Page 140: ... the front panel located beneath the left USB connector See Figure 3 32 8 Using a T10 Torx driver remove the three screws that secure the control panel board to the system chassis and remove the board Installing the Control Panel Board 1 Install the front panel screw in the screw hole located beneath the left USB connector See Figure 3 32 2 Install the control panel board in the system chassis and...

Page 141: ...vent damage to the drives and backplane you must remove the SAS drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations 4 Remove all hard drives See Removing a Hot Swap Hard Drive 5 Disconnect the power cable from the end of the SAS backplane 6 Discon...

Page 142: ... face of the board 2 Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 33 1 drive bays 2 SAS backplane board 3 power cable from system board 4 SAS A cable 5 SAS B cable 6 securing slots 8 7 securing tabs 7 8 SAS backplane board release tab 1 7 4 8 3 2 ...

Page 143: ...uct CAUTION If your system uses the Trusted Platform Module TPM with an encryption program you must supply the recovery key for your data before you can access the encrypted data on your hard drives See the documentation for your encryption software for more information NOTE After replacing the system board you are required to update the Unified Server Configurator repository to the latest softwar...

Page 144: ...Pull the blue latch toward the front of the system and slide the backplane upward d When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks e Lift the board out of the system being careful to avoid damaging components on the face of the board f Place the SAS backplane face down on a work surface 10 Disconnect all cab...

Page 145: ...ssors and heat sinks to the new system board See Removing a Processor 4 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules and Installing Memory Modules 5 Install the new system board a Angle the system board as you lower it into the chassis and set the board flat inside the chassis b Maneuver the system board so that all of the retention...

Page 146: ...oller card 10 Reconnect all power and interface cables see Figure 6 2 for the locations of the connectors on the system board 11 If removed reinstall the SAS backplane and all hard drives See System Board 12 Install all expansion cards See Installing an Expansion Card 13 If applicable transfer the iDRAC6 Enterprise card to the new system board See Installing an iDRAC6 Enterprise Card 14 Replace th...

Page 147: ...r system s hardware check for the following conditions If you boot the system in BIOS boot mode after installing an operating system in UEFI boot mode the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager Invalid memory configurations could cause the system to halt at st...

Page 148: ...se For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mous...

Page 149: ... 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Dell Online Diagnostics 2 Restart the system and check for any system messages pertaining to the...

Page 150: ...ny repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the...

Page 151: ...t See Running the Embedded System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authoriz...

Page 152: ... replace the battery See System Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety inst...

Page 153: ...f the problem persists see Getting Help Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your ...

Page 154: ...an and Replacing a Cooling Fan NOTE Wait at least 30 seconds for the system to recognize the fan and determine whether it is working properly 4 If the problem is not resolved install a new fan If the replacement fan does not operate see Getting Help Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simp...

Page 155: ...ll indicated go to step 14 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System 7 Remove the cooling shroud See Removing the Cooling Shroud 8 Check the memory channels and ensure that they are populated correctly See General Memory Module Installation Guidelines 9 Reseat the memory modules in their sockets See ...

Page 156: ...mory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting an Internal SD Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to se...

Page 157: ...documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the internal USB key port is enabled See Integrated Devices Screen 2 Turn off the system including any attached peri...

Page 158: ...ing a different DVD 3 Ensure that the device drivers for the optical drive are installed and are configured correctly 4 Enter the System Setup program and ensure that the drive s controller is enabled See Using the System Setup Program and UEFI Boot Manager 5 Run the appropriate online diagnostic test See Using Dell Online Diagnostics 6 Turn off the system and attached peripherals and disconnect t...

Page 159: ...steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and then reseat the hard drive S...

Page 160: ...e by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 5 Turn off the system and attached perip...

Page 161: ...h the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate online diagnostic test See Using Dell Online Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Verify that the installed expansion cards are com...

Page 162: ... Reinstall one of the expansion cards d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Processor s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephon...

Page 163: ... of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 13 Remove processor 2 See Removing a Processor 14 Replace the cooling shroud See Installing the Cooling Shroud 15 Close the system See Closing the System 16 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 17 Run the appropriate online dia...

Page 164: ...164 Troubleshooting Your System ...

Page 165: ...rts NICs CMOS and more If you are unable to identify the problem using the Dell Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Di...

Page 166: ... system does not operate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using this ...

Page 167: ...its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Run...

Page 168: ... Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected devic...

Page 169: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password ...

Page 170: ...ing Description PWRD_EN Pins 2 and 4 default The password feature is enabled Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle NVRAM_CLR Pins 3 and 5 default The configuration settings are retained at system boot ...

Page 171: ...tings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information Jumper Setting Description ...

Page 172: ...ors System Board Connectors Figure 6 2 System Board Connectors Connector Description 1 RISER2 expansion card riser 2 connector 2 RISER1 expansion card riser 1 connector 1 3 2 7 13 16 17 18 21 11 6 9 10 20 22 14 8 4 5 15 12 19 ...

Page 173: ...slot B8 memory module slot B3 white release lever memory module slot B6 memory module slot B9 7 FAN5 System cooling fan 8 BP_PWR Backplane power connector 9 CPU2 Processor 2 10 FAN4 System cooling fan 11 BATTERY System battery 12 DVD TBU_PWR Power connector for optical drive and tape backup unit 13 FAN3 System cooling fan 14 CPU1 Processor 1 15 CTRL_USB Control panel USB interface connector 16 FAN...

Page 174: ...memory module slot A7 memory module slot A2 white release lever memory module slot A5 memory module slot A8 memory module slot A3 white release lever memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key Connector Description ...

Page 175: ...ctors Figure 6 3 SAS Backplane Board 6 Slots 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power BP_PWR 8 SAS A connector 9 SAS B connector 9 front back 3 2 1 4 5 6 8 7 ...

Page 176: ...ents and PCIe Buses Figure 6 4 PCIe Expansion Card Riser 1 Components 1 slot 1 PCIe x4 link full height 30 99 cm 12 2 in length 2 slot 2 PCIe x4 link low profile 24 13 cm 9 5 in length 3 storage controller socket 4 card edge connector 5 release button 3 1 2 4 5 ...

Page 177: ...ndard PCIe Expansion Card Riser 2 Components 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link full height 24 13 cm 9 5 in length 4 slot 4 PCIe x8 link full height 24 13 cm 9 5 in length 5 pin collars 2 6 card edge connector 3 4 5 1 2 6 ...

Page 178: ...should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the syst...

Page 179: ...abled position NOTE If you assign a new system and or setup password with the jumper plug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System 8 Move the password jumper plug to the enabled position pins 2 and...

Page 180: ...180 Jumpers and Connectors ...

Page 181: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 182: ...182 Getting Help ...

Page 183: ...s used to start your system in lieu of the hard drives BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Cels...

Page 184: ...river See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ESD Electrostatic discharge ESM Embedded server management See iDRAC expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI ...

Page 185: ...ty can be differentiated from computational activity iDRAC iDRAC6 Integrated Dell Remote Access Controller A systems management hardware and software solution that provides remote management capabilities crashed system recovery and power control functions for Dell PowerVault systems IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal t...

Page 186: ...nsion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard Also referred to as embedded NIC LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Each network device s unique hardware number on a network mAh Milliamp...

Page 187: ...Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuratio...

Page 188: ...table diskette QPI QuickPath Interconnect The bus interface between the processors and between the processors and the IOH chip RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 RAID 50 and RAID 60 See also mirroring and striping RAM Random access memory The system s primary temporary storage area...

Page 189: ...equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations SSD Solid State Drives striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use ...

Page 190: ...attery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources m...

Page 191: ...esources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 192: ...192 Glossary ...

Page 193: ... routing 111 cabling cable routing 111 optical drive 102 storage controller 108 connectors expansion card riser 1 176 expansion card riser 2 177 178 NIC 19 SAS backplane board 175 serial 20 system board 172 USB 12 video 12 contacting Dell 181 control panel assembly features 12 LCD panel features 14 control panel board installing 140 removing 139 control panel display module installing 138 removing...

Page 194: ...optical drive E error messages 56 expansion cards See PCIe expansion cards expansion card riser 1 connectors 176 installing 117 removing 116 expansion card riser 2 connectors 177 178 installing 119 installing into expansion card bracket 121 removing 118 removing from expansion card bracket 120 F fan removing 99 replacing 100 fan brackets removing 100 replacing 102 front panel features 12 G guideli...

Page 195: ...D flash card 89 internal SD module 87 internal USB memory key 90 memory modules 127 optical drive 102 PCIe expansion cards 113 power supply blank 87 processor 133 RAID battery 109 riser 2 into expansion card bracket 121 SAS backplane board 142 SD card 89 storage controller 106 VFlash SD card 95 Integrated Dell Remote Access Controller See iDRAC6 Enterprise card integrated storage controller See st...

Page 196: ...status LCD 22 system 36 warning 52 microprocessor See processor N NIC hardware key 95 NICs connectors 19 hardware key 95 indicators 21 troubleshooting 149 O Online Diagnostics using 165 optical drive installing 102 removing 102 troubleshooting 158 Optimizer memory mode 124 P password disabling 178 setup 72 system 70 PCIe expansion cards installing 113 removing 115 riser boards 176 troubleshooting ...

Page 197: ...4 integrated storage controller 106 internal SD flash card 89 internal SD module 89 memory modules 129 optical drive 102 PCIe expansion cards 115 power supply 85 power supply blank 87 processor 130 RAID battery 109 riser 2 from bracket 120 SAS backplane board 141 SD card 90 system board 143 replacing cooling fan 100 expansion card riser 1 117 expansion card riser 2 119 fan brackets 102 power suppl...

Page 198: ...rogram boot settings 61 embedded server management options 64 integrated devices options 62 keystroke to enter 56 main screen 57 memory settings 59 PCI IRQ assignments 63 power management options 65 processor settings 60 SATA settings 60 serial communications options 63 system security options 66 system startup failure 147 T TPM security 66 troubleshooting cooling fans 154 damaged system 151 exter...

Page 199: ...t Settings screen 69 UEFI boot mode 55 upgrades processor 130 USB back panel connectors 19 front panel connectors 12 USB memory key See internal USB memory key V VFlash media 95 video front panel connectors 12 troubleshooting 148 W warning messages 52 warranty 53 wet system troubleshooting 150 ...

Page 200: ...200 Index ...

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