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Dell PowerStore 500T Installation And Service Manual Download Page 5

Verify the operation of a replacement I/O module............................................................................................. 62
Return a faulted part.................................................................................................................................................. 62

Replace a fan module....................................................................................................................................................... 62

Before you begin..........................................................................................................................................................62
Identify a faulted fan module from PowerStore Manager.................................................................................62
Power down the node................................................................................................................................................ 63
Remove the node........................................................................................................................................................ 63
Remove the top cover from the node....................................................................................................................64
Remove the fan module.............................................................................................................................................65
Install the fan module................................................................................................................................................. 66
Install the top cover on the node............................................................................................................................ 66
Install the node.............................................................................................................................................................67
Verify the operation of a replacement fan module............................................................................................. 68
Return a faulted part.................................................................................................................................................. 68

Replace a dual inline memory module (DIMM)...........................................................................................................69

Before you begin......................................................................................................................................................... 69
Identify a faulted DIMM from PowerStore Manager..........................................................................................69
Power down the node................................................................................................................................................ 69
Remove the node........................................................................................................................................................ 69
Remove the top cover from the node.....................................................................................................................71
Remove the dual inline memory module.................................................................................................................72
Install the dual inline memory module..................................................................................................................... 72
Install the top cover on the node.............................................................................................................................73
Install the node............................................................................................................................................................. 74
Verify the operation of a replacement DIMM....................................................................................................... 74
Return a faulted part.................................................................................................................................................. 75

Replace an internal M.2 boot module........................................................................................................................... 75

Before you begin..........................................................................................................................................................75
Identify a faulted internal M.2 boot module from PowerStore Manager.......................................................75
Establish connectivity to the peer node via SSH.................................................................................................76
Power down the node................................................................................................................................................ 76
Remove the node........................................................................................................................................................ 76
Remove the top cover from the node....................................................................................................................78
Remove the internal M.2 boot module................................................................................................................... 78
Install the internal M.2 boot module....................................................................................................................... 79
Install the top cover on the node............................................................................................................................ 80
Install the node.............................................................................................................................................................80
Reimage the new internal M.2 boot module..........................................................................................................81
Verify the operation of a replacement internal M.2 boot module....................................................................82
Return a faulted part.................................................................................................................................................. 83

Chapter 3: NVMe expansion enclosure service procedures...........................................................84

Replace a faulted drive in an NVMe expansion enclosure.......................................................................................84

Identify a faulted drive from PowerStore Manager............................................................................................ 84
Removing the front bezel..........................................................................................................................................84
Remove a faulted drive..............................................................................................................................................85
Installing a drive........................................................................................................................................................... 85
Installing the front bezel............................................................................................................................................ 86
Verify the operation of a replacement drive......................................................................................................... 87
Return a faulted part.................................................................................................................................................. 87

Contents

5

Summary of Contents for PowerStore 500T

Page 1: ...Dell EMC PowerStore Installation and Service Guide for PowerStore 500T Model Version 3 x July 2022 Rev A07 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...the cabinet 17 Installing cable management arms 19 Cable the base enclosure to the NVMe expansion enclosure 20 Closing the cable management arms 22 Testing the cable management arms 23 Installing drives 23 Installing the front bezel 24 Add an NVMe expansion enclosure 25 Summary of tasks for adding an expansion enclosure 25 Verify shipping package contents 25 Choose where to install the expansion e...

Page 4: ... of a replacement power supply 48 Return a faulted part 48 Replace a 4 port card 49 Before you begin 49 Identify a faulted 4 port card from PowerStore Manager 49 Embedded module LEDs 49 Power down the node 50 Remove the node 50 Remove the embedded module cover from the node 52 Remove a 4 port card 53 Install a 4 port card 54 Install the embedded module cover 55 Install the node 56 Power up the nod...

Page 5: ...e node 74 Verify the operation of a replacement DIMM 74 Return a faulted part 75 Replace an internal M 2 boot module 75 Before you begin 75 Identify a faulted internal M 2 boot module from PowerStore Manager 75 Establish connectivity to the peer node via SSH 76 Power down the node 76 Remove the node 76 Remove the top cover from the node 78 Remove the internal M 2 boot module 78 Install the interna...

Page 6: ...stribution Board 99 Install a Clock Distribution Board 101 Verify the operation of a replacement Clock Distribution Board 103 Return a faulted part 103 Replace an Access Module in an NVMe expansion enclosure 104 Identify a faulted Access Module from PowerStore Manager 104 Remove an Access Module 104 Install an Access Module 105 Verify the operation of a replacement Access Module 106 Return a fault...

Page 7: ...erStore T model appliance 119 Powering off procedures for PowerStore cluster 119 Power off a PowerStore T model cluster 119 Powering on procedures for PowerStore cluster 120 Power on a PowerStore T model cluster 120 Appendix C Data collection 121 Support materials collection 121 Collect support materials 121 Appendix D Support Notifications 123 Disable support notifications 123 Enable support noti...

Page 8: ...ows Product information For product and feature documentation or release notes go to the PowerStore Documentation page at https www dell com powerstoredocs Troubleshooting For information about products software updates licensing and service go to https www dell com support and locate the appropriate product support page Technical support For technical support and service requests go to https www ...

Page 9: ... system installation Installation Scenario Order of Operations Installing just a base enclosure 1 Install the base enclosure 2 Plug in the power cables Installing a base enclosure and expansion enclosures 1 Install the base enclosure and expansion enclosures 2 Cable the expansion enclosures to the base enclosure 3 Plug in the power cables Table 2 Adding expansion enclosures to a running system Ins...

Page 10: ...ng the base enclosure ensure that the hardware has acclimated to the operating environment as described in Hardware acclimation times on page 112 Verify shipping package contents Confirm that you received all necessary equipment needed to install the new base enclosure Base enclosure 2U component with 25 2 5 drive slots Tool less rail kit Power cords Bezel Install the rails in the cabinet This tas...

Page 11: ...s from the front of the cabinet 2 Push the system into the rack until the slam latches engage and lock the system into the rack Ensure that the enclosure is flush with the front of the rack fully seated in the cabinet and does not slide out Figure 2 Installing the system in the enclosure Install a new base enclosure and optional expansion enclosure 11 ...

Page 12: ...ch power cable into the base enclosure power supply Figure 3 Inserting the power cable 2 Connect the other end of the power cable to the power distribution unit PDU on the rack Figure 4 Connecting to the PDU After you connect the power cables the base enclosure automatically starts up Discover your system Once you have completed installing your base enclosure discover your newly installed enclosur...

Page 13: ...ns for completing each task 1 Verify the contents of the shipping package 2 Choose the space in the cabinet for the new expansion enclosure 3 Remove the filler panels that cover the cabinet space for the new expansion enclosure 4 Install the rails for the new expansion enclosure in the cabinet 5 Install the expansion enclosure on the rails 6 Install the cable management arms 7 Apply cable labels 8...

Page 14: ...er cables to connect the base enclosure to the NVMe expansion enclosure 100G QSFP28 cables to connect the NVMe expansion enclosure to another NVMe expansion enclosure and to loopback from the NVMe expansion enclosure to the base enclosure NOTE The first NVMe expansion enclosure ships with four 100G QSFP28 to Single SFP28 25GB copper Figure 5 100G QSFP28 to Single SFP28 25GB copper 2 14 Install a n...

Page 15: ...each panel Installing the NVMe expansion enclosure rails About this task Install the rails from the front of the cabinet into which you are installing the enclosure The 2U NVMe expansion enclosure includes rails that slide into the cabinet rail assembly The rails are dedicated left and right and cannot be interchanged The front side of each rail is labeled Left Front or Right Front Steps 1 Locate ...

Page 16: ...me with the rails to the front and back of both rails NOTE Use the washers that came with the rails if the rack holes are square NOTE The screw hole at the front of the rail is behind the rail clamp NOTE You will need a long handled screwdriver to reach the screw hole at the rear of the rack 16 Install a new base enclosure and optional expansion enclosure ...

Page 17: ...out this task WARNING The system is heavy To avoid personal injury and or damage to the equipment do not attempt to install the system in a cabinet without a mechanical lift and or help from another person Steps 1 Pull the inner rails out of the rack until they lock into place 2 Release the inner rail lock by pulling forward on the orange tabs and sliding the inner rail out of the intermediate rai...

Page 18: ... on the rails are aligned with the rail standoffs on the system CAUTION Improper installation on the rails may damage the rails or cause the system to fall when extended 5 With the intermediate rails extended install the system into the extended rails Figure 12 Install system into the extended rails 6 Pull the orange slide release lock tabs forward on both the rails and slide the system into the r...

Page 19: ... a On the right hand side of the rear of the cabinet align the two retention latches with the two lower rail clips and insert them into the clips until you feel and hear an audible click 2 Install the upper cable management arm a On the left hand side of the rear of the cabinet align the two retention latches with the two upper rail clips and insert them into the clips until you feel and hear an a...

Page 20: ...r the first enclosure and then use the green sheet for the second enclosure 2 Ensure that the cable management arms CMAs are fully open and in the service position 3 Open the CMA baskets and loosen the velcro straps 4 Based on the following illustrations route the data cables through the CMAs The cables represented by yellow lines route through the upper CMA and the cables represented by blue line...

Page 21: ...Figure 15 Cabling a single expansion enclosure Figure 16 Cabling two expansion enclosures Install a new base enclosure and optional expansion enclosure 21 ...

Page 22: ...p during the installation NOTE It is recommended that you plug in the black power cables on the left and the gray power cables on the right The power cables work in either power supply but a consistent cabling method will make it easier to troubleshoot issues 7 Close all of the baskets and tighten the Velcro on the arms to prevent the cables from slipping Closing the cable management arms About th...

Page 23: ...s so that pulling the expansion enclosure from the rack does not strain any cables or pull them from the ports 4 Ensure that you can remove the expansion enclosure from the rack until it is in the service position The expansion enclosure is in the service position when it clicks into place and will not move any further 5 Once you have finished adjusting the cables pull the orange tabs on the side ...

Page 24: ...hes to indicate that the spin up sequence has begun Installing the front bezel Prerequisites CAUTION If the protective plastic strip is present on the front of the bezel it must be removed before placing the system into operation Failure to remove the protective plastic strip will cause the system to overheat About this task Refer to Installing the bezel on page 25 while performing the procedure t...

Page 25: ...he cabinet for the new expansion enclosure 3 Remove the filler panels that cover the cabinet space for the new expansion enclosure 4 Install the rails for the new expansion enclosure in the cabinet 5 Install the expansion enclosure on the rails 6 Install the cable management arms 7 Apply cable labels 8 Attach the power cables to the new expansion enclosure 9 Attach the expansion back end cables to...

Page 26: ... Bezel for NVMe expansion enclosure with key 1 100G QSFP28 cables to connect the base enclosure to the NVMe expansion enclosure the NVMe expansion enclosure to another NVMe expansion enclosure and to loopback from the NVMe expansion enclosure to the base enclosure NOTE The first NVMe expansion enclosure ships with four 100G 2 26 Install a new base enclosure and optional expansion enclosure ...

Page 27: ...alling the NVMe expansion enclosure rails About this task Install the rails from the front of the cabinet into which you are installing the enclosure The 2U NVMe expansion enclosure includes rails that slide into the cabinet rail assembly The rails are dedicated left and right and cannot be interchanged The front side of each rail is labeled Left Front or Right Front Steps 1 Locate the 2U cabinet ...

Page 28: ...ame with the rails to the front and back of both rails NOTE Use the washers that came with the rails if the rack holes are square NOTE The screw hole at the front of the rail is behind the rail clamp NOTE You will need a long handled screwdriver to reach the screw hole at the rear of the rack 28 Install a new base enclosure and optional expansion enclosure ...

Page 29: ...out this task WARNING The system is heavy To avoid personal injury and or damage to the equipment do not attempt to install the system in a cabinet without a mechanical lift and or help from another person Steps 1 Pull the inner rails out of the rack until they lock into place 2 Release the inner rail lock by pulling forward on the orange tabs and sliding the inner rail out of the intermediate rai...

Page 30: ... on the rails are aligned with the rail standoffs on the system CAUTION Improper installation on the rails may damage the rails or cause the system to fall when extended 5 With the intermediate rails extended install the system into the extended rails Figure 26 Install system into the extended rails 6 Pull the orange slide release lock tabs forward on both the rails and slide the system into the r...

Page 31: ... a On the right hand side of the rear of the cabinet align the two retention latches with the two lower rail clips and insert them into the clips until you feel and hear an audible click 2 Install the upper cable management arm a On the left hand side of the rear of the cabinet align the two retention latches with the two upper rail clips and insert them into the clips until you feel and hear an a...

Page 32: ...les from port 2 of the last expansion enclosure to port 2 of the new expansion enclosure a Disconnect the QSFP cable from LCC 1 port 2 of the last expansion enclosure and move it to LCC 1 port 2 of the new expansion enclosure b Disconnect the QSFP cable from LCC 2 port 2 of the last expansion enclosure and move it to LCC 2 port 2 of the new expansion enclosure 2 Add two new cables from port 2 of t...

Page 33: ...Figure 29 Cabling two expansion enclosures Install a new base enclosure and optional expansion enclosure 33 ...

Page 34: ...r rail bracket c Make sure that you hear the audible click that indicates that the lower cable management arm is in place 2 Close the upper cable management arm a Swing the upper cable management arm to the right side of the enclosure and align the retention latch with the upper rail bracket b Press the retention latch onto the upper rail bracket c Make sure that you hear the audible click that in...

Page 35: ...and push the expansion enclosure back into the rack until it locks into place 6 Inspect the cables again to make any necessary final adjustments 7 Using a Philips screwdriver tighten the chassis securing screws located under the self locking latches on the front of the expansion enclosure These screws secure the expansion enclosure chassis to the cabinet rails in the event that the cabinet needs t...

Page 36: ... removed before placing the system into operation Failure to remove the protective plastic strip will cause the system to overheat About this task Refer to Installing the bezel on page 37 while performing the procedure that follows Steps 1 If present remove the protective plastic strip from the front of the bezel 2 Align the bezel with the enclosure 3 Gently push the bezel into place on the cabine...

Page 37: ...CL5262 Figure 33 Installing the bezel Install a new base enclosure and optional expansion enclosure 37 ...

Page 38: ...lted drive and install the replacement drive into the base enclosure Identify a faulted drive from PowerStore Manager Before you replace a drive ensure that you have identified its location within the system Using PowerStore Manager you can identify and locate a faulted drive Steps 1 From PowerStore Manager select Hardware 2 Select the appliance that includes the drive that you need to replace 3 O...

Page 39: ...sition Steps 1 Align the drive with the guides in the slot 2 With the latch fully opened gently push the drive into the slot The latch begins to rotate downward when it meets the enclosure 3 Push the orange button until the drive is fully seated in the slot 4 Push the latch down until it locks into place Figure 35 Installing a 2 5 drive The activity light flashes to indicate that the spin up seque...

Page 40: ...described in the instructions that were included with the replacement part 3 For more information about returning customer replaceable parts a Open PowerStore Manager b Click Settings on the upper right of the screen c Click General Support d Under Drives Power Supplies and Other Parts click Return Part e If your screen does not show the Return Part link contact your service provider for instructi...

Page 41: ...before sliding the next drive into position Steps 1 Align the drive with the guides in the slot 2 With the latch fully opened gently push the drive into the slot The latch begins to rotate downward when it meets the enclosure 3 Push the orange button until the drive is fully seated in the slot 4 Push the latch down until it locks into place Base enclosure service procedures 41 ...

Page 42: ... AC power supply Take the following actions to remove the faulted power supply and install the replacement power supply into the system Identify a faulted power supply from PowerStore Manager Before you replace a power supply ensure that you have identified its location within the system Using PowerStore Manager you can identify and locate a faulted power supply Steps 1 From PowerStore Manager sel...

Page 43: ...e top power supply is installed upside down This procedure works for removing either power supply however the direction in which the retention bail and release handle are pressed is reversed for the upside down power supply NOTE You do not need to power down the system to remove a power supply Steps 1 Rotate the power cable retention bail to the left to the right for the upside down power supply R...

Page 44: ...n This procedure works for installing either power supply Steps 1 Align the power supply with the slot in the node 2 Push the power supply into the node until it clicks into place 0 1 2 3 XXX XXX XXXX XX REV XXX 1 Figure 41 Installing a power supply 3 Connect the power cable to the power supply and secure the cord with the retention bail at the connector 44 Base enclosure service procedures ...

Page 45: ... International customers return defective material within 10 business days The materials required to return your defective part are supplied with the good part shipment Steps 1 Package the faulted part in the shipping box that contained the replacement part 2 Ship the failed part to your service provider as described in the instructions that were included with the replacement part 3 For more infor...

Page 46: ...se enclosure DC power supply LEDs Table 4 Base enclosure DC power supply LEDs LED Location State Description DC power input Green DC power is on Off DC power is off Verify source power DC power output Green Power supply is operating normally Off Power supply is not operating properly Fault Amber Power supply fault Check cable connection Amber blinking Over temperature fault Off No fault Remove a D...

Page 47: ...upply by pulling it from the node Figure 45 Removing a DC power supply Install a DC power supply About this task The power supplies are installed in the top and bottom nodes meaning that the top power supply is installed upside down This procedure works for installing either power supply Steps 1 Align the power supply with the slot in the node 2 Push the power supply into the node until it clicks ...

Page 48: ...Faulted wait a few minutes and refresh PowerStore Manager If the status does not change ensure that the power supply is correctly seated or contact your service provider Return a faulted part About this task For US customers return defective material within five business days For International customers return defective material within 10 business days The materials required to return your defecti...

Page 49: ...act your service provider before starting the replacement procedure Identify a faulted 4 port card from PowerStore Manager Before you replace a 4 port card ensure that you have identified its location within the system Using PowerStore Manager you can identify and locate a faulted 4 port card Steps 1 From PowerStore Manager select Hardware 2 Select the appliance that includes the 4 port card that ...

Page 50: ...ed Off Link down Ethernet port activity Amber blinking Port activity Off No port activity Ethernet port link Green Link established Off No link established SAS port activity link Blue Not used Off Not used 2 port card port link Embedded module power Amber Embedded module has faulted Off No fault has occurred normal operation Power down the node Power down the node as described in Power control pro...

Page 51: ... the power supply The following illustration shows an AC power supply Figure 49 Removing the power cable 2 Disconnect the network and all other cables from the back of the I O modules and network ports on the node NOTE Label the cables before you remove them NOTE Do not remove any cables from the other node 3 Remove the node labels from the node handles 4 Pull the orange release trigger while gent...

Page 52: ... enough to grasp the sides with both hands Then with both hands supporting the node pull the node fully out of the enclosure Figure 51 Removing the node 7 Place the node on a clean flat static free work surface Remove the embedded module cover from the node Steps 1 While pushing down the blue release buttons slide the top cover towards the rear of the system until it stops 2 Lift the top cover upw...

Page 53: ... back of the 4 port card to release the 4 port card Figure 53 Opening the retaining tabs 3 Lift the 4 port card off the pegs and pull the 4 port card away from the embedded module NOTE If you are having difficulty removing the 4 port card loosen the four captive screws that secure the air dam to the front of the embedded module Base enclosure service procedures 53 ...

Page 54: ... embedded module 2 Align the white pegs beneath the holes on the 4 port card CAUTION Do not force the 4 port card into place If the 4 port card does not smoothly seat realign the pegs and try again Figure 55 Seating the 4 port card 3 Gently push down on the upper left circle on the 4 port card 4 Push up on the blue tabs until they lock into place 54 Base enclosure service procedures ...

Page 55: ...ront of the embedded module 6 Install the SFPs into the embedded module Install the embedded module cover Steps 1 Position the cover over the embedded module and align it with the slots in the sides 2 Pull the cover forward to secure it in place Figure 57 Installing the embedded module cover Base enclosure service procedures 55 ...

Page 56: ...to the chassis The black release tab slides back into the system as it is inserted Figure 59 Installing the node 4 Reconnect the back end cables and the cables to the I O modules and network ports 5 Pull the orange release trigger and push in gently to re engage the locking mechanism If the black release tab comes out when pulled the locking mechanism is not engaged 6 Plug in the power cable Power...

Page 57: ...ck Settings on the upper right of the screen c Click General Support d Under Drives Power Supplies and Other Parts click Return Part e If your screen does not show the Return Part link contact your service provider for instructions Replace an SFP Take the following actions to remove the faulted SFP and install the replacement SFP into the system Identify a faulted SFP module from PowerStore Manage...

Page 58: ...er is on a label attached to the SFP module 2 Push the spring release latch up and slide the new SFP module into the port until it is securely connected EMC3550 Figure 61 Installing an SFP module 3 Push the spring release down to lock the SFP module into place 4 Reconnect the cable to the replacement SFP module Example Verify the operation of a replacement SFP module Steps 1 From PowerStore Manage...

Page 59: ... Other Parts click Return Part e If your screen does not show the Return Part link contact your service provider for instructions Replace an I O module Take the following actions to remove the faulted I O module and install the replacement I O module into the system Before you begin CAUTION Before starting this procedure use the PowerStore Manager Hardware view and Alerts view to verify that the a...

Page 60: ...sure I O module LEDs LED Location State Description Port link Green or blue Link up Off Link down Power Fault Green Power on Amber Fault Power down the node Power down the node as described in Power control procedures Remove an I O module Steps 1 Pull the trigger mechanism on the I O module handle to release it CAUTION Do not pull the node from the base enclosure Figure 63 Releasing the I O module...

Page 61: ... handle If the button remains in the module is fully seated If the button springs back gently push the module further into the chassis then push it again If the button still does not rest flush with its handle remove the module and repeat steps 1 and 2 Figure 66 Locking in the I O module 3 Connect the cables into the assigned I O module ports Power up the node Power up the node as described in Pow...

Page 62: ...reen c Click General Support d Under Drives Power Supplies and Other Parts click Return Part e If your screen does not show the Return Part link contact your service provider for instructions Replace a fan module Take the following actions to remove the faulted fan module and install the replacement fan module into the system Before you begin CAUTION Before starting this procedure use the PowerSto...

Page 63: ... offline and this node should not be removed CAUTION Because nodes include cooling fans they should be removed for as short a time as possible Do not remove nodes from a live system unless replacement parts are available Steps 1 Rotate the power cable retention bail to the left right for top power supply Disconnect the power cable from the power supply The following illustration shows an AC power ...

Page 64: ...cable of the other node to prevent accidental loss of power and cache 6 Use the release handle to pull the node outward enough to grasp the sides with both hands Then with both hands supporting the node pull the node fully out of the enclosure Figure 69 Removing the node 7 Place the node on a clean flat static free work surface Remove the top cover from the node Steps 1 While pushing down the two ...

Page 65: ...onnect the fan module power cable from the motherboard Figure 71 Disconnecting fan power cable 2 Unhook the fan module power cable from the cable holder 3 Squeeze the blue release tabs 4 Lift the fan module away from the motherboard Base enclosure service procedures 65 ...

Page 66: ...rd to lock the fan module into position 3 Connect the fan module power cable to the connector on the motherboard Figure 73 Installing the fan module Install the top cover on the node Steps 1 Position the top cover over the node and align it with the slots in the sides at the rear of the node 2 Pull the top cover forward to secure it in place 66 Base enclosure service procedures ...

Page 67: ...the chassis 2 Slide the node into the chassis until it stops about halfway in Figure 75 Sliding the node halfway into the chassis 3 Pull the black release tab out completely and slide the rest of the node back into the chassis The black release tab slides back into the system as it is inserted Base enclosure service procedures 67 ...

Page 68: ...oes not change ensure that the fan module is correctly seated or contact your service provider Return a faulted part About this task For US customers return defective material within five business days For International customers return defective material within 10 business days The materials required to return your defective part are supplied with the good part shipment Steps 1 Package the faulte...

Page 69: ...s the DIMM that you need to replace 3 On the Components card under Internal View expand the node that includes the DIMM and then select the relevant DIMM Faulted parts appear in red in the image of the system and report a status of Faulted in the State field Power down the node Power down the node as described in Power control procedures Remove the node This procedure describes how to remove a nod...

Page 70: ...ode 3 Remove the node labels from the node handles 4 Pull the orange release trigger while gently pushing in on the node The hook disengages from the locking mechanism and the release tab slides out NOTE The node comes completely out of the chassis Be prepared to support the node to avoid dropping it NOTE The release trigger and handle for node B is on the top left The release trigger and handle f...

Page 71: ...ds Then with both hands supporting the node pull the node fully out of the enclosure Figure 79 Removing the node 7 Place the node on a clean flat static free work surface Remove the top cover from the node Steps 1 While pushing down the two blue release buttons slide the top cover towards the rear of the system until it stops 2 Lift the top cover upward and remove it from the node Figure 80 Removi...

Page 72: ...tmost DIMM slot is 11 and the slots decrease sequentially to slot 0 on the far right 2 Depress the white or black retaining tabs downward to free the DIMM from its slot 3 Remove the faulted DIMM Figure 82 Removing the DIMM Install the dual inline memory module Steps 1 Touching only the outside edges of the DIMM align the DIMM with the connector 72 Base enclosure service procedures ...

Page 73: ...an angle Do not rock the DIMM Do not insert the DIMM by pushing on one end Do not seat one end of the DIMM and then the other Figure 83 Installing the DIMM 3 Proper DIMM insertion will automatically close the latch ejectors and lock the DIMM into the socket Verify that the latch ejectors are fully closed and have engaged the notches in the DIMM Install the top cover on the node Steps 1 Position th...

Page 74: ...tab slides back into the system as it is inserted Figure 86 Installing the node 4 Reconnect the back end cables and the cables to the I O modules and network ports 5 Pull the orange release trigger and push in gently to re engage the locking mechanism If the black release tab comes out when pulled the locking mechanism is not engaged 6 Plug in the power cable Verify the operation of a replacement ...

Page 75: ... the following actions to remove the faulted internal M 2 boot module and install the replacement internal M 2 boot module into the system The internal M 2 boot module is located within the node You can access the internal M 2 boot module by removing the node from the chassis and opening the top cover Before you begin CAUTION Before starting this procedure use the PowerStore Manager Hardware view ...

Page 76: ...from the chassis There are two nodes The top node is considered to be upside down and mirrors the bottom node The procedure for removing the top node and the bottom node is the same Prerequisites If the I O modules and network cables are not already labeled label them clearly for reconnecting later About this task WARNING Do not remove the node within five minutes of system power down to ensure th...

Page 77: ...o support the node to avoid dropping it NOTE The release trigger and handle for node B is on the top left The release trigger and handle for node A is on the bottom right CAUTION Removing the incorrect node will lead to loss of system power and cached data will be lost Figure 88 Disengaging the locking mechanism for node B 5 Before removing the node ensure that the wire bail is properly secured to...

Page 78: ...ue release buttons slide the top cover towards the rear of the system until it stops 2 Lift the top cover upward and remove it from the node Figure 90 Removing the top cover Remove the internal M 2 boot module Steps 1 Gently pull straight up on the blue pull tab to release the internal M 2 boot module from the motherboard 78 Base enclosure service procedures ...

Page 79: ...re 92 Removing the internal M 2 boot module Install the internal M 2 boot module Steps 1 Touching only the outside edges of the internal M 2 boot module place the internal M 2 boot module into the slot on the motherboard NOTE The side of the internal M 2 boot module with the barcodes should be facing up Figure 93 Placing the internal M 2 boot module 2 Connect the blue pull tab to the blue connecto...

Page 80: ...lign it with the slots in the sides at the rear of the node 2 Pull the top cover forward to secure it in place Figure 95 Installing the top cover Install the node Steps 1 Align the pins on the top of the node with the grooves on the top of the chassis 2 Slide the node into the chassis until it stops about halfway in 80 Base enclosure service procedures ...

Page 81: ...mechanism If the black release tab comes out when pulled the locking mechanism is not engaged 6 Plug in the power cable Reimage the new internal M 2 boot module Run the svc_repair command to begin the reimage to the new internal M 2 boot module About this task NOTE Do not run svc_repair before inserting the node Run this command only after you have inserted the node The node begins powering on whe...

Page 82: ...SU waiting for node to answer via ssh and checking installation flag retry 10 out of 10 CSU waiting for node to answer via ssh and checking installation flag retry 9 out of 10 CSU installation flag detected on peer node reimage successfully performed CSU verifying peer is healthy please wait CSU verifying peer is healthy please wait CSU SUCCESS node is healthy and ready for use Successfully finish...

Page 83: ...ox that contained the replacement part 2 Ship the failed part to your service provider as described in the instructions that were included with the replacement part 3 For more information about returning customer replaceable parts a Open PowerStore Manager b Click Settings on the upper right of the screen c Click General Support d Under Drives Power Supplies and Other Parts click Return Part e If ...

Page 84: ...aulted drive from PowerStore Manager Before you replace a drive ensure that you have identified its location within the system Using PowerStore Manager you can identify and locate a faulted drive Steps 1 From PowerStore Manager select Hardware 2 Select the appliance that includes the drive that you need to replace 3 On the Components card under Drives expand ExpansionEnclosure and select the fault...

Page 85: ...D fault light 2 Push down the orange button to release the latch 3 Remove the drive from the slot Figure 99 Removing a drive 4 Place the drive on a static free surface Installing a drive About this task NOTE If you are installing multiple drives in a system that is powered up wait at least 10 seconds before sliding the next drive into position NVMe expansion enclosure service procedures 85 ...

Page 86: ...slot 4 Push the latch down until it locks into place Figure 100 Installing a drive The activity light flashes to indicate that the spin up sequence has begun Installing the front bezel Steps 1 Align the bezel with the enclosure 2 Gently push the bezel into place on the cabinet until it latches 3 If the bezel has a key lock lock the bezel with the provided key CL5262 Figure 101 Installing the bezel...

Page 87: ...r as described in the instructions that were included with the replacement part 3 For more information about returning customer replaceable parts a Open PowerStore Manager b Click Settings on the upper right of the screen c Click General Support d Under Drives Power Supplies and Other Parts click Return Part e If your screen does not show the Return Part link contact your service provider for inst...

Page 88: ...t bezel Remove a drive filler module Steps 1 Insert your finger into the cutout on the drive filler module 2 Pull the filler module out of the slot Figure 103 Removing a drive filler module 88 NVMe expansion enclosure service procedures ...

Page 89: ... rotate downward when it meets the enclosure 3 Push the orange button until the drive is fully seated in the slot 4 Push the latch down until it locks into place Figure 104 Installing a drive The activity light flashes to indicate that the spin up sequence has begun Installing the front bezel Steps 1 Align the bezel with the enclosure 2 Gently push the bezel into place on the cabinet until it latc...

Page 90: ...expansion enclosure Take the following actions to remove the faulted power supply module from the NVMe expansion enclosure and install a replacement power supply Identify a faulted power supply from PowerStore Manager Before you replace a power supply use PowerStore Manager to identify its location within the system Steps 1 From PowerStore Manager select Hardware 2 Select the appliance that includ...

Page 91: ... or backup fault Check cable connection Off No fault DC power output Green DC power is on Off DC power is off Verify source power AC power input Green AC power is on Off AC power is off Verify source power Remove a power supply About this task The power supplies in the NVMe expansion enclosure are installed upside down NOTE You do not need to power down the system to remove a power supply Steps 1 ...

Page 92: ... node Figure 108 Removing a power supply Install a power supply About this task The power supplies in the NVMe expansion enclosure are installed upside down Steps 1 Align the power supply with the slot in the node The power cable retention bail will be on the left 2 Push the power supply into the node until it clicks into place 92 NVMe expansion enclosure service procedures ...

Page 93: ... includes the power supply and then select PSU0 The status of the replacement power supply should read Healthy If the status is still Faulted wait a few minutes and refresh PowerStore Manager If the status does not change ensure that the power supply is correctly seated or contact your service provider Return a faulted part About this task For US customers return defective material within five bus...

Page 94: ...y a faulted fan module from PowerStore Manager Before you replace a fan module ensure that you have identified its location within the system Using PowerStore Manager you can identify and locate a faulted fan module Steps 1 From PowerStore Manager select Hardware 2 Select the appliance that includes the fan module that you need to replace 3 On the Components card under Internal View expand the nod...

Page 95: ...Figure 111 Lifting the system cover 3 Squeeze the orange release tabs on the fan module 4 Lift the fan module away from the system NVMe expansion enclosure service procedures 95 ...

Page 96: ...Figure 112 Removing a fan module Install a fan module Steps 1 Push the fan module into the empty slot 96 NVMe expansion enclosure service procedures ...

Page 97: ...Figure 113 Installing a fan module 2 Close the system cover NVMe expansion enclosure service procedures 97 ...

Page 98: ...t this task For US customers return defective material within five business days For International customers return defective material within 10 business days The materials required to return your defective part are supplied with the good part shipment Steps 1 Package the faulted part in the shipping box that contained the replacement part 2 Ship the failed part to your service provider as describ...

Page 99: ... From PowerStore Manager select Hardware 2 Select the appliance that contains the Clock Distribution Board that you need to replace 3 On the Components card under Rear View expand ExpansionEnclosure 4 Select the relevant CDB Faulted parts appear in red in the image of the system and report a status of Faulted in the State field Remove a Clock Distribution Board Steps 1 Pull the expansion enclosure...

Page 100: ...ing the system cover 3 Squeeze the orange release tabs on the Clock Distribution Board 4 Slide the Clock Distribution Board toward the fans and then up out of the system 100 NVMe expansion enclosure service procedures ...

Page 101: ...tion Board Install a Clock Distribution Board Steps 1 Squeeze the orange tabs and align the Clock Distribution Board with the empty slot 2 Push the Clock Distribution Board into the empty slot NVMe expansion enclosure service procedures 101 ...

Page 102: ...Figure 117 Installing the Clock Distribution Board 3 Close the system cover 102 NVMe expansion enclosure service procedures ...

Page 103: ... a faulted part About this task For US customers return defective material within five business days For International customers return defective material within 10 business days The materials required to return your defective part are supplied with the good part shipment Steps 1 Package the faulted part in the shipping box that contained the replacement part 2 Ship the failed part to your service...

Page 104: ...rom PowerStore Manager select Hardware 2 Select the appliance that contains the Access Module that you need to replace 3 On the Components card under Rear View expand ExpansionEnclosure 4 Select the relevant Access Module Faulted parts appear in red in the image of the system and report a status of Faulted in the State field Remove an Access Module Steps 1 Label and remove the cables from the Acce...

Page 105: ...oid dropping it A B 1 1 2 2 Figure 120 Removing the Access Module Install an Access Module Steps 1 Align the Access Module with the empty slot and carefully push it into the slot A B 1 1 2 2 Figure 121 Installing the Access Module 2 Press in on the Access Module latches to lock them into place NVMe expansion enclosure service procedures 105 ...

Page 106: ...bout this task For US customers return defective material within five business days For International customers return defective material within 10 business days The materials required to return your defective part are supplied with the good part shipment Steps 1 Package the faulted part in the shipping box that contained the replacement part 2 Ship the failed part to your service provider as desc...

Page 107: ...a faulted DIB Steps 1 From PowerStore Manager select Hardware 2 Select the appliance that contains the DIB that you need to replace 3 On the Components card under Rear View expand ExpansionEnclosure 4 Select the relevant DIB Faulted parts appear in red in the image of the system and report a status of Faulted in the State field Removing a DIB Steps 1 Remove the Access Module as described in Remove...

Page 108: ...s be prepared to support the DIB to avoid dropping it A B 1 1 2 2 Figure 124 Removing the DIB Replacing a DIB Steps 1 Align the DIB with the empty slot and carefully push it into the slot until the latches are engaged and start to rise A B 1 1 2 2 Figure 125 Installing the DIB 2 Press up on the DIB latches to lock them into place 108 NVMe expansion enclosure service procedures ...

Page 109: ...oes not change ensure that the DIB is correctly seated or contact your service provider Return a faulted part About this task For US customers return defective material within five business days For International customers return defective material within 10 business days The materials required to return your defective part are supplied with the good part shipment Steps 1 Package the faulted part ...

Page 110: ...e screen c Click General Support d Under Drives Power Supplies and Other Parts click Return Part e If your screen does not show the Return Part link contact your service provider for instructions 110 NVMe expansion enclosure service procedures ...

Page 111: ...f using an ESD wristband with a strap Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet rack or enclosure Wrap the ESD wristband around your wrist with the metal button against your skin If a tester is available test the wristband If an emergency arises and the ESD kit is not available follow the procedures in Emergency Procedures without an ESD kit Emergency proce...

Page 112: ...the rear of the component Ensure that the back end of the replaceable unit is supported while installing or removing it Dropping a replaceable unit could result in personal injury or damage to the equipment NOTE For a module that must be installed into a slot in an enclosure examine the rear connectors on the module for any damage before attempting its installation CAUTION A sudden jar drop or eve...

Page 113: ... be attached to ensure EMI compliance Make sure you reattach the bezel after replacing a component Also each slot should contain a component or filler panel to ensure proper air flow throughout the system Unpacking a part Use these best practices to unpack a part Steps 1 Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are installing the part 2 Unpack the par...

Page 114: ...d the appliances If you used cable labels at the time of initial installation reconnecting the cables is easier Ensure that you also record the Dell service tag numbers of all enclosures in your cluster Nodes in the appliance power on into the same mode they were in before the appliance was powered off If a node powers on in service mode 1 Log in to the appliance from an SSH client 2 Run the svc_r...

Page 115: ...nd then click Power Down Next steps To verify that the node has powered off check the status of the LEDs in the rear of chassis Other than the LEDs for the power supply unit management port and service port all LEDs on the node must be OFF The Unsafe to Remove LED on the active or peer node is ON Power off a PowerStore T model node using a service script Prerequisites Obtain the following informat...

Page 116: ...nce that contains the node In PowerStore Manager go to Settings Networking Network IPs Management Review the Management IPs table to identify the management IP address associated with the appliance Service account credentials About this task Use the following procedure to power on power up a PowerStore T model node in scenarios such as You are remote and cannot reseat the node Node was not removed...

Page 117: ...ure and then select the node that you want to power off 4 Under More Actions select Reboot 5 On the confirmation prompt enter the service password and then click Reboot Reboot a PowerStore T model node using a service script Prerequisites Obtain the following information Management IP address of the appliance that contains the node In PowerStore Manager go to Settings Networking Network IPs Manage...

Page 118: ...rStore T model appliance To power off all of the appliances in a cluster see Power off a PowerStore T model cluster on page 119 Steps 1 Log in to PowerStore Manager 2 Determine the primary appliance by going to Settings Cluster Properties 3 If the appliance you are shutting down is the primary appliance a Launch an SSH client and connect to the appliance using the management IP address b Enter the...

Page 119: ...faces Print the power on instructions to ensure that you have the information you require to power on the cluster in a specific order You can also find these instructions on https www dell com powerstoredocs Obtain the following information Management IP address of the cluster Service account credentials Site ID Service tags of the appliances About this task Use the following procedure to power of...

Page 120: ... section includes the following procedures Power on a PowerStore T model cluster on page 120 Power on a PowerStore T model cluster About this task Use the following procedure to power on a PowerStore T model cluster Steps 1 If nodes were removed reseat the nodes into the relevant base enclosure chassis 2 If applicable for each appliance in the cluster ensure that expansion enclosures are also rese...

Page 121: ... collection options Collecting additional information can take longer than the default support materials collection and the size of the resulting data collection is larger Select this option if your service provider requests it By default the support materials collection uses the essentials profile Use the svc_dc service script to collect support materials for other profiles See the PowerStore Ser...

Page 122: ... Data collection is initiated and the new job appears in the Gather Support Materials page You can click the job entry to view its details and progress Results When the job is completed the system posts the job information including its status on the Support Materials page Next steps After the job is finished you can download the support materials collection to a client send the collection to supp...

Page 123: ...in hours field type a number of hours that will be longer than the time of the procedure 6 Click Apply Results On the Disable Support Notifications screen for the appliance the Maintenance Mode column will show Enabled and End Time on Cluster will show the time when the system will resume sending support notifications Enable support notifications Enable support notifications when you have finished...

Page 124: ...and earlier where the appliance is running a later version of the PowerStore OS than the cluster upgrade the cluster prior to adding the new appliance For clusters on 2 x and earlier where the cluster is running a later version of the PowerStore OS than the appliance the appliance should be installed in the same rack and use the same switches as the existing cluster and configured into its own sep...

Page 125: ...top and remove all running or scheduled import migration or replication jobs on the appliance to remove and remove all remote systems that are associated with the appliance Before starting the appliance removal process migrate storage objects from the appliance that you want to remove to another appliance in the cluster To migrate storage objects see Migrate storage objects from an appliance on pa...

Page 126: ...s removed from the cluster and reset to its factory default settings The appliance can be rediscovered and deployed to a new or existing cluster after it is reset to factory default settings NOTE The factory reset of the appliance can take up to 1 5 hours to complete Remove an appliance from a PowerStore X model cluster Prerequisites Identify the Service Tag of the appliance that you want to remov...

Page 127: ...t objects from being automatically created or placed on the appliance that you want to remove a Open an SSH client and connect to the management IP address of the appliance to remove NOTE External SSH management access must be enabled on the appliance b Type the username and password of the service account to log in to the appliance c Run the following command to display the names of the appliance...

Page 128: ...igrated to another host NOTE If the ESXi host is unable to enter maintenance mode because of the vCLS VMs manually power off the vCLS VMs to force the VMs to migrate to another host c Move the ESXi host on the secondary node of the appliance to the new folder on the Datacenter which was created in step 9 d Take the ESXi host out of maintenance mode and power on the controller VM 11 Wait 15 minutes...

Page 129: ...ing objects to the appliance consider canceling the migration Offline volumes The volume is offline due to metadata inconsistencies Contact your service provider to bring it online vVols with bound snapshots Interrupt the VMware operation that created the bound snapshot or wait for the process to complete vVol bound fast clones Power off the linked clones of the VM that the vVol belongs to You can...

Page 130: ...NOTE For instructions on changing the LUN see the PowerStore Host Configuration Guide 130 Remove appliances from the cluster ...

Page 131: ...he system Reinitializing the system resets the entire system to the original default factory settings You can reinitialize the system using service scripts To use service scripts to reinitialize the system refer to the PowerStore Series Service Scripts Guide CAUTION Reinitializing the system could result in data loss G Reinitialize the system 131 ...

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