Dell PowerEdge T350 Installation And Service Manual Download Page 7

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About this document

This document provides an overview about the system, information about installing and replacing components, diagnostic tools,
and guidelines to be followed while installing certain components.

About this document

Summary of Contents for PowerEdge T350

Page 1: ...Dell EMC PowerEdge T350 Installation and Service Manual Regulatory Model E78S series Regulatory Type E78S001 October 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...Chapter 4 Minimum to POST and system management configuration validation 25 Minimum configuration to POST 25 Configuration validation 25 Error messages 26 Chapter 5 Installing and removing system components 27 Safety instructions 27 Before working inside your system 28 After working inside your system 28 Recommended tools 28 Optional front bezel 28 Removing the front bezel 28 Installing the front ...

Page 4: ...ive backplane 53 Cooling fans 54 Removing the cooling fan 54 Installing the cooling fan 55 Cable routing 56 System memory 59 System memory guidelines 59 General memory module installation guidelines 60 Removing a memory module 60 Installing a memory module 61 Processor and heat sink module 63 Removing the heat sink 63 Removing the processor 64 Installing the processor 64 Installing the heat sink 6...

Page 5: ...8 Removing the system board 98 Installing the system board 100 Trusted Platform Module 104 Upgrading the Trusted Platform Module 104 Initializing TPM for users 105 Initializing the TPM 1 2 for users 105 Initializing the TPM 2 0 for users 105 Control panel 105 Removing the control panel assembly 105 Installing the control panel assembly 108 Chapter 6 Upgrade Kits 112 BOSS S2 module kit 112 IDSDM ki...

Page 6: ...lp 126 Recycling or End of Life service information 126 Contacting Dell Technologies 126 Accessing system information by using QRL 126 Quick Resource Locator for PowerEdge T350 system 127 Receiving automated support with SupportAssist 127 Chapter 10 Documentation resources 128 6 Contents ...

Page 7: ...ment This document provides an overview about the system information about installing and replacing components diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...ight 3 5 inch SAS SATA hot swap drives NOTE All instances of SAS SATA drives are seen as drives in this document unless specified otherwise NOTE For more information see the Dell EMC PowerEdge T350 Technical Specifications on the product documentation page Topics Front view of the system Rear view of the system Inside the system Locating the Express Service Code and Service Tag System information ...

Page 9: ...the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 3 Information tag N A The Information tag is a slide out label panel that contains system information such as Service Tag NIC MAC address and so on If you have opted for the secure default access to iDRAC the Information tag will also contain the iDRAC secure default password 4 System health and ID in...

Page 10: ...emanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet Cable length should not exceed 3 feet 0 91 meters Performance could be affected by cable quality 7 Optical drive optional N A Enables you to retrieve and store data on optical discs such as compact discs CD and digital versatile discs DVD For more information see th...

Page 11: ...These ports enable you to connect USB devices to the system 6 iDRAC Direct port Micro AB USB The iDRAC Direct port is micro USB 2 0 compliant This port enables you to access the iDRAC Direct features For more information see the Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable which ...

Page 12: ...er supply unit PSU 2 This is a secondary PSU or redundant PSU For more information about the PSU configurations see the Dell EMC PowerEdge T350 Technical Specifications on product documentation page 3 PCIe expansion card slots 4 N A Enables you to connect PCI Express expansion cards For more information about the expansion cards supported on your system see the expansion card installation guidelin...

Page 13: ...se ports enable you to connect USB devices to the system 8 USB 2 0 port 1 The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 9 NIC port 2 The NIC ports are embedded on the LOM card that is connected to the system board 10 iDRAC ethernet port Enables you to remotely access iDRAC For more information see the Integrated Dell Remote Access Controller User...

Page 14: ...I Express expansion cards For more information about the expansion cards supported on your system see the expansion card installation guidelines section 3 USB 2 0 port 4 The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 4 System identification button Press the system ID button To locate a particular system within a rack To turn the system ID on or of...

Page 15: ...t USB devices to the system 8 NIC port 2 The NIC ports are embedded on the LOM card that is connected to the system board 9 iDRAC ethernet port Enables you to remotely access iDRAC For more information see the Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals 10 VGA port Enables you to connect a display device to the system For more information about the VGA po...

Page 16: ... 5 Inside the system with redundant PSU 1 PIB Power Interface Board 2 PSU 3 PCIe expansion card 4 System board 5 Intrusion switch 6 Cooling fan 7 Memory module sockets 8 Heat sink 9 Backplane 16 PowerEdge T350 system overview ...

Page 17: ...ervice Code and Service Tag are used to identify the system The information tag is located on the front of the system that includes system information such as the Service Tag Express Service Code Manufacture date NIC MAC address QRL label and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password Figure 7 Locating the Expr...

Page 18: ...that includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the rear of the chassis System information label The system information label is located on the back of the system cover Figure 8 Service informati...

Page 19: ...Figure 9 Electrical overview and icon legend Figure 10 Memory information and system tasks PowerEdge T350 system overview 19 ...

Page 20: ...Figure 11 System tasks 20 PowerEdge T350 system overview ...

Page 21: ...rall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure The network settings option is set to DHCP by default NOTE For...

Page 22: ...access iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in to the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen displayed if you have opted for secure defau...

Page 23: ...OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit NOTE For more information about installation and how to videos for operating systems supported on PowerEdge systems see Supported Operating Systems for Dell EMC PowerEdge systems Options to download firmware You can download firmware from the Dell support site For information about downloading firmware see t...

Page 24: ... and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Ent...

Page 25: ... table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 9 Configuration validation error Error Description Possible cause and recommendations Example Config Error A confi...

Page 26: ...he message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 11 Error message HWC8011 Error code HWC...

Page 27: ... you to a risk of electric shock WARNING Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onl...

Page 28: ...pherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1 Replace the system cover 2 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system Recommended tools You need the following...

Page 29: ...Figure 12 Removing the front bezel Next steps Replace the front bezel Installing the front bezel Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Locate and remove the bezel key NOTE The bezel key is part of the bezel package Steps 1 Align and insert the bezel tabs into the slots in the system 2 Press the bezel until clicks in place 3 Lock the bezel Installing and remov...

Page 30: ... in Safety instructions 2 Place the system on its side on a flat stable surface 3 Rotate the system feet inward Steps 1 Using the Phillips 2 screwdriver remove the screw that secures the foot to the base of the system 2 Repeat the preceding step to remove the remaining system feet 30 Installing and removing system components ...

Page 31: ...njury to the user or damage to the system 1 Follow the safety guidelines listed in Safety instructions 2 Place the system on its side on a flat stable surface Steps 1 Align the three tabs on the system foot with the three slots on the base of the system 2 Using the Phillips 2 screwdriver secure the feet to the base of the system with a screw 3 Repeat the above steps to install the remaining system...

Page 32: ...nes listed in Safety instructions 2 Remove the front bezel 3 Power off the system and any attached peripherals 4 Disconnect the system from the electrical outlet and peripherals 5 Place the system on a flat stable surface Steps 1 Use a 1 4 inch flat head or a Phillips 2 screwdriver to turn the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back ...

Page 33: ...system from the electrical outlet and peripherals 5 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system and slide the system cover 2 Close the system cover release latch 3 Using a 1 4 inch flat head or a Phillips 2 screwdriver turn the lock clockw...

Page 34: ...steps 1 Place the system upright on its feet on a flat stable surface 2 Install the front bezel 3 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system 34 Installing and removing system components ...

Page 35: ...rking inside your system Steps Holding the touch points lift the air shroud out of the system Figure 18 Removing the air shroud Next steps 1 Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable route the cables inside the system along the system ...

Page 36: ...ites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Keep the plastic scribe ready Steps 1 Disconnect the intrusion switch cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system Route the cable properly when you replace it to prevent...

Page 37: ...guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align and slide the intrusion switch module into the system slot until firmly seated 2 Connect the intrusion switch cable to the connector on the system board Figure 21 Installing the intrusion switch module Installing and removing system components 37 ...

Page 38: ...upported Steps Press the release button and slide the drive blank out of the drive slot Figure 22 Removing a drive blank Next steps 1 Install the drive or replace the drive blank Installing a drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure in Before working inside your system 3 Remove the front bezel CAUTION To maintain proper system co...

Page 39: ...er documentation CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION To prevent data loss ensure that your operating system supports drive installation See the documentation supplied with your operating system St...

Page 40: ...le is in the open position before inserting the carrier into the slot CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blan...

Page 41: ...ons 2 Remove the front bezel 3 Remove the drive carrier Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screw driver to remove the drive 2 Lift the drive out of the drive carrier Installing and removing system components 41 ...

Page 42: ...er Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive sc...

Page 43: ...Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the drive carrier Steps 1 Remove the screws from the rails on the drive carrier NOTE If the 3 5 inch drive has Torx screw use Torx 6 screwdriver to remove the drive from a 3 5 inch drive adapter 2 Lift the 3 5 inch drive adapter out of the drive carrier Installing and removing system components 43 ...

Page 44: ... 2 Remove the drive carrier Steps 1 Insert the 3 5 inch drive adapter into the drive carrier with the connector end of the drive toward the rear of the drive carrier 2 Align the screw holes on the drive and drive adapter with the holes on the drive carrier 3 Install the screws to secure the drive to the drive carrier NOTE If the 3 5 inch drive has Torx screw use Torx 6 screwdriver to install the d...

Page 45: ...dapter from the 3 5 inch drive carrier NOTE A 2 5 inch hot swappable drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch hot swappable drive carrier Steps 1 Using a Phillips 1 screwdriver remove the screws that secures the drive to the 3 5 inch drive adapter NOTE If the 2 5 inch drive has Torx screw use Torx 6 screwdriver to remove the drive from a 3 5 inch drive...

Page 46: ...ructions 2 Remove the drive carrier 3 Remove 3 5 inch drive adapter from the 3 5 inch drive carrier Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using a Phillips 1 screwdriver tighten the screws to secure the drive to the 3 5 inch drive adapter NOTE If the 2 5 inch drive has Torx screw use Torx 6 screwdriver to install the drive to a 3 5 ...

Page 47: ... a service technician replaceable part only Removing the optical drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel Steps Press and push the release latch towards the front of the system to remove the optical drive blank Installing and removing system components 4...

Page 48: ...he optical drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel Steps Align and slide the optical drive blank into the optical drive slot until the release latch snaps into place 48 Installing and removing system components ...

Page 49: ...structions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel 4 Disconnect the power and data cables from the optical drive NOTE Ensure that you note the routing of the power and data cable as you remove them from the system board and drive Steps 1 To release the optical drive press and push the release tab toward the front of the system 2 Slide the...

Page 50: ... system External optical drives can be connected through USB ports 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system 3 Remove the front bezel 4 If installed Remove the optical drive blank Steps 1 Align the optical drive with the optical drive slot on the system 2 Slide the optical drive into the slot until the re...

Page 51: ...3 Follow the procedure that is listed in After working inside your system Drive backplane This is a service technician replaceable part only Drive backplane Depending on your system configuration the drive backplanes supported are listed here Table 12 Supported backplane option System Supported hard drives options PowerEdge T350 Up to 8 x 3 5 inch SAS SATA HDD SSD backplane Installing and removing...

Page 52: ...Figure 36 8 x 3 5 inch drive backplane front 1 BP_DST_SA1 SAS SATA connector Figure 37 8 x 3 5 inch drive backplane rear 1 BP_PWR_1 backplane power connector 52 Installing and removing system components ...

Page 53: ...ives and backplane remove the drives from the system before removing the backplane 5 Remove the air shroud 6 Disconnect the cables from the drive backplane Steps 1 Press the blue release tabs to disengage the drive backplane from the hooks on the system 2 Lift and pull out the backplane out of the system Figure 38 Removing the drive backplane Next steps Replace a drive backplane Installing the dri...

Page 54: ...kplane until the blue release tabs clicks into place Figure 39 Installing the drive backplane Next steps 1 Connect the cables into the drive backplane 2 Install the air shroud 3 Install the drives 4 Install the front bezel 5 Follow the procedure listed in After working inside your system Cooling fans Removing the cooling fan Prerequisites CAUTION Never operate your system with the fan removed The ...

Page 55: ...N Do not remove or install the fan by holding the fan blades Next steps 1 Replace the cooling fan Installing the cooling fan Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Align the four tabs on the fan with the four slots on the system wall 2 Press and slide the fan into ...

Page 56: ...ling the cooling fan Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system Cable routing Figure 42 8 x 3 5 inch drive system 56 Installing and removing system components ...

Page 57: ...l connector on system board FIO control panel connector Figure 43 Cable routing 4 x 3 5 inch drive system Table 14 Connector descriptions for 4 x 3 5 inch drive system From To SL1_PCH_SA1 backplane signal connector on system board BP_DST_SA1 backplane signal connector BOSS_PWR BOSS S2 module power connector on system board PWR_1 BOSS S2 module power connector SL2_PCH_PA2 signal connector on system...

Page 58: ...board CPU processor power connector on power interposer board P2 processor power connector on system board SIG_PWR_1 backplane power connector on power interposer board BP_PWR_1 backplane power connector PIB_SIG_1 power interposer board signal connector PIB Power interposer board connector on system board Figure 45 Cable routing cabled PSU 58 Installing and removing system components ...

Page 59: ...or on system board System memory System memory guidelines The PowerEdge T350 system supports DDR4 unregistered DIMMs UDIMMs System memory holds the instructions that are run by the processor Your system contains four memory sockets Two memory channels are allocated to the processor Memory channels are organized as follows Table 17 Memory channels Processor Channel A Channel B Processor 1 A1 A3 A2 ...

Page 60: ... the slowest installed memory module Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A4 is available In Optimizer Mode the DRAM controllers operate independently in the 64 bit mode and provide optimized memory performance NOTE DIMM speed is limited to 2933 MT s when mixing dual rank DIMMs with single rank or dual rank DIMMs in the same cha...

Page 61: ... 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 If a memory module is installed in the socket remove ...

Page 62: ... socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed Figure 48 Installing a memory module Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system 3 To verify if the memory module has been installed properly press F2 and navigate to System Setup Main Menu System BIOS Memory Settings...

Page 63: ... Before working inside your system 3 Remove the air shroud Steps 1 Using a Phillips 2 screwdriver loosen the captive screws on the heat sink in the order mentioned below a Loosen the first captive screw three turns b Loosen the captive screw diagonally opposite to the screw you loosened first c Repeat the procedure for the remaining two captive screws d Return to the first screw to loosen it compl...

Page 64: ... lever upward until the processor shield lifts CAUTION The processor socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the processor socket when removing the processor out of the socket 3 Lift the processor out of the socket NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 50 Removing the processor N...

Page 65: ...tes CAUTION Never remove the heat sink from a processor unless you intend to replace the processor The heat sink is necessary to maintain proper thermal conditions 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If removed install the processor Steps 1 If you are using an existing heat sink remove the thermal gre...

Page 66: ... in the order below a In a random order tighten the captive screws three turns b Tighten the captive screw diagonally opposite to the screw you tighten first c Repeat the procedure for the remaining two captive screws d Return to the first screw to tighten it completely e Check all the captive screws to ensure they are firmly secured Figure 53 Installing the heat sink 66 Installing and removing sy...

Page 67: ... system from booting However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www dell com poweredgemanuals Expansion card installation guidelines Figure 54 Expansion card slot connectors 1 Slot 1 2 Slot 2 3 Slot 3 4 Slot 4 The following table describes the expansion card riser configurations Table ...

Page 68: ...ity indicated All the other expansion cards should be installed in the card priority and slot priority order Table 21 Configuration No Riser Card type Slot priority Maximum number of cards Foxconn APERC 11 2 1 Foxconn APERC HBA11 2 1 2 Foxconn external adapter 2 1 2 Foxconn APERC 10 15 2 1 Broadcom NIC 1Gb 2 1 4 3 Intel NIC 1Gb 2 1 4 3 BOSS S2 Module Integrated slot 1 Removing an expansion card Pr...

Page 69: ...xpansion card 3 If the expansion card is not going to be replaced install metal filler 4 Tilt the metal bracket and tighten the captive screw Figure 56 Installing the metal filler Installing and removing system components 69 ...

Page 70: ...ir shroud Steps 1 Loosen the captive screw and tilt the metal bracket that holds the metal filler NOTE Store this bracket for future use Filler brackets must be installed in empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 2 Lift the metal filler out of the system Fi...

Page 71: ...dure listed in After working inside your system Optional BOSS S2 module Removing the BOSS S2 module blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the front bezel Steps Loosen the captive screw and pull out the BOSS S2 module blank from the system bay Installing and removing system compone...

Page 72: ... Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the front bezel Steps 1 Align and slide the BOSS S2 module blank into the system bay 2 Hold the BOSS S2 module blank into its place and tighten the captive screw 72 Installing and removing system components ...

Page 73: ...nk Removing the BOSS S2 card carrier blank Prerequisites Follow the safety guidelines listed in the Safety instructions Steps Press and pull the BOSS S2 card carrier blank out from the BOSS S2 module Installing and removing system components 73 ...

Page 74: ...k or install BOSS S2 card carrier Installing the BOSS S2 card carrier blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Steps Align the blank with the BOSS S2 module bay and push it into the bay until it clicks into place 74 Installing and removing system components ...

Page 75: ...ctions 2 Follow the procedure listed in the Before working inside your system 3 Remove the front bezel 4 Disconnect the BOSS S2 power and signal cable from the BOSS S2 module and the system board Steps 1 Pull and lift the BOSS S2 card carrier retention latch lock to open 2 Slide the BOSS S2 card carrier out Installing and removing system components 75 ...

Page 76: ...illips 1 screwdriver remove the M3 x 0 5 x 4 5 mm screw that secures the M 2 SSD to the BOSS S2 card carrier 4 Slide the M 2 SSD out from the BOSS S2 card carrier Figure 64 Removing the M 2 SSD 5 Loosen the captive screw and pull out the BOSS module cage along with BOSS S2 module form the system bay 76 Installing and removing system components ...

Page 77: ...ge is not being replaced insert BOSS S2 module blank 6 Using the Phillips 1 screwdriver remove the screw that secures the BOSS S2 module on BOSS module cage 7 Slide out and lift the BOSS S2 module from the BOSS module cage Installing and removing system components 77 ...

Page 78: ... Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the front bezel 4 Remove the BOSS S2 module blank 5 Disconnect the BOSS S2 power and signal cable from the module and system board Steps 1 Align and slide the BOSS S2 module into BOSS S2 module cage and secure it with a screw using the Phillips 1 screwdriver 78 Installing and removing system compon...

Page 79: ...NOTE Remove BOSS S2 module blank if installed 2 Insert the BOSS S2 module and push the module horizontally towards the rear of the system 3 Hold the module into place and tighten the captive screw Installing and removing system components 79 ...

Page 80: ...Using the Phillips 1 screwdriver secure the M 2 SSD on the BOSS S2 card carrier with the M3 x 0 5 x 4 5 mm screw Figure 69 Installing the M 2 SSD NOTE Remove BOSS S2 card carrier filler if installed 7 Slide the BOSS S2 card carrier into the BOSS S2 module slot 8 Close the BOSS S2 card carrier release latch to lock the carrier in place 80 Installing and removing system components ...

Page 81: ...Optional IDSDM module Removing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 If you are replacing the IDSDM card remove the MicroSD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the c...

Page 82: ...he procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Locate the IDSDM connector on the system board To locate IDSDM see the System board jumpers and connectors section 2 Align IDSDM module with the connector on the system board 3 Push IDSDM module until it is firmly seated in the connector on the system board 82 Installing and removing system components ...

Page 83: ...afety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially release it from the slot For more information on the IDSDM module location see System board jumpers and connectors section 2 Hold the MicroSD card and remove them ...

Page 84: ... enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot is keyed to...

Page 85: ...es CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Holding the blue tag lift the internal USB card to disconnect from the connect...

Page 86: ...ty guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Connect the USB memory key to the internal USB card 2 Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated 86 Installing and removing system components ...

Page 87: ...ximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure that is listed in Before working inside your system Steps Remove the USB memory key from the internal USB port Next steps Replace the internal USB memory key Installing the internal USB memory key Prerequisites 1 ...

Page 88: ...ors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent of PSU rated power wattage t...

Page 89: ...into the PSU bay until it clicks into place Figure 78 Installing a power supply unit blank Removing a power supply unit Prerequisites CAUTION The system requires one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in the Safety instructions 2 Disconnect the power cab...

Page 90: ...quisites 1 Follow the safety guidelines listed in the Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label 3 Remove the PSU blank Steps Slide the PSU into the PSU bay until the release latch snaps into place 90 Installing and removing...

Page 91: ...ilable NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Removing a cabled PSU Prerequisites 1 Follow the safety guidelines listed in Safety instruction...

Page 92: ...ing the PSU cage 4 Using a Phillips 2 screwdriver remove the screw that secures the PSU into PSU cage 5 Slide the PSU out of the PSU cage Figure 82 Removing the cabled PSU 92 Installing and removing system components ...

Page 93: ... on the PSU cage 2 Using the Phillips 2 screwdriver tighten the screw that secures the PSU into PSU cage Figure 83 Installing the cabled PSU 3 Tilt at an angle and insert the PSU cage into the slots on the system then slide it towards the rear of the system until the PSU cage is fully seated 4 Using the Phillips 2 screwdriver tighten the screws that secure the PSU cage into the system Installing a...

Page 94: ...interposer board Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the power supply units CAUTION To prevent damage to the power interposer board you must remove the power supply units from the system 4 Remove the air shroud 5 Disconnect the power cables from the power interposer board PIB NOTE Obs...

Page 95: ...ines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the power supply units 4 Remove the air shroud Steps 1 To install power interposer board PIB align the PIB at an angle with the hooks on the system 2 Slide the PIB towards the front of the system until it snaps into place Installing and removing system components 95 ...

Page 96: ...NING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type that is recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the...

Page 97: ... Hold the battery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Figure 88 Installing the system battery Next steps 1 Follow the procedure listed in the After working inside your system 2 Confirm that the battery is operating properly by performing the following steps Installing and removing system components 9...

Page 98: ... Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Air shroud b Exp...

Page 99: ...m the system board 2 Using the system board holder slide the system board toward the front of the chassis 3 Incline the system board at an angle and lift the system board out of the chassis Installing and removing system components 99 ...

Page 100: ...stem board remove all the components that are listed in the removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Using the system board holder lower the system board...

Page 101: ...Figure 91 Installing the system board 4 Using the Phillips 2 screwdriver secure the system board to the system with screws Installing and removing system components 101 ...

Page 102: ...lling new system board b Expansion cards c Cooling fan d IDSDM module If removed e Internal USB If removed f Processor g Heat sink h Memory modules i Air shroud 2 Replace the iDRAC MAC address label from the system with the new iDRAC MAC address label that came with the replacement system board 3 Reconnect all cables to the system board 102 Installing and removing system components ...

Page 103: ...f BIOS detects a new system board and the service tag in the backup flash device BIOS prompts the user to restore the backup information About this task Below is a list of options steps available Restore the service tag license and diagnostics information press Y Navigate to the Lifecycle Controller based restore options press N Restore data from a previously created Hardware Server Profile press ...

Page 104: ...keys you have stored on the TPM have been securely transferred Steps 1 Locate the TPM connector on the system board 2 Press to hold the module down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it from the system board 5 Pu...

Page 105: ...n Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system Control panel This is a service technician replaceable part only Removing the control panel assembly Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the fron...

Page 106: ... tabs on both sides of the front faceplate and remove the front faceplate out of the system NOTE For easy removal of tabs on the left side of the faceplate it is recommended to use screwdriver or plastic scribe 106 Installing and removing system components ...

Page 107: ...remove control panel cage a Press the side lever and slide out the control module cage from the system b Disconnect the cable from the control panel assembly Figure 96 Removing the control panel cage Installing and removing system components 107 ...

Page 108: ...anel assembly Installing the control panel assembly Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the front bezel Steps 1 To install control panel assembly a Align and slide the control panel assembly into the control panel cage b Using a Phillips 2 screwdriver tighten the screws that secure th...

Page 109: ...y 2 To install control panel cage a Connect the cable to the control panel assembly b Slide the control panel cage into the system until clicks into its place Figure 99 Installing the control panel cage Installing and removing system components 109 ...

Page 110: ...alling the front faceplate 4 Tilt at an angle and align the system side cover with the slots in the system then slide the cover towards the front of the system until locks into place 5 Using a Phillips 2 screwdriver tighten the screws that secure the system side cover to the chassis 110 Installing and removing system components ...

Page 111: ...l panel cable and the control panel USB cable to the system board NOTE Secure the control panel cables with the cable tie to prevent it form being pinched or crimped 2 Follow the procedure listed in After working inside your system Installing and removing system components 111 ...

Page 112: ...See Installing the power supply units Cables See Cable routing Bezels See Installing the bezels Expansion cards See Installing an expansion card riser Power cords N A IDSDM See Installing an IDSDM BOSS S2 See Installing an BOSS S2 module Internal USB See Installing an internal USB Topics BOSS S2 module kit IDSDM kit Internal USB card kit BOSS S2 module kit The BOSS S2 module supports up to two M 2...

Page 113: ...ation label 1 BOSS card filler 1 Tech sheet To remove the BOSS blank 1 Power off the system and remove the system cover 2 Loosen the captive screw and pull out the BOSS module S2 blank form the system bay Figure 102 Removing the BOSS S2 module blank To install the BOSS blank 1 Align and slide the BOSS S2 module blank into the system bay 2 Hold the BOSS S2 module blank into its place and tighten th...

Page 114: ...er card module To remove the BOSS S2 controller card module 1 Power off the system and remove the system cover 2 Remove the M 2 SSD To remove the M 2 SSD see removing the BOSS S2 module steps 1 to 4 3 Remove the BOSS S2 module To remove the BOSS S2 controller card module see removing the BOSS S2 module steps 5 to 7 4 Install the BOSS S2 module blank NOTE Removal of the BOSS S2 card carrier does no...

Page 115: ...IDSDM kit The IDSDM kit contains one IDSDM card For installation procedure of IDSDM see installing the IDSDM module section Figure 104 IDSDM port information Upgrade Kits 115 ...

Page 116: ...B card kit The internal USB card kit contains one internal USB card For installation of internal USB card see installing the internal USB card section Figure 105 Internal USB card port information 116 Upgrade Kits ...

Page 117: ... reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 106 System board jumpers and connectors Table 24 System board jumpers and connectors Item Connector Description 1 Slot 1 PCIe_G4_X4 CPU PCIe card conn...

Page 118: ...ector 19 FP_USB Front panel USB connector 20 CTRL_PNL Control panel 21 PIB connector PIB connector 22 HDD ODD_POWER Hard drive power connector 23 Jumper NVRAM Reset BIOS password jumper System board jumper settings For information about resetting the password jumper to disable a password see the Disabling a forgotten password section Table 25 System board jumper settings Jumper Setting Description...

Page 119: ... and disconnect the peripherals 2 Remove the system cover 3 Move the jumper on the system board from pins 2 and 4 to pins 4 and 6 4 Replace the system cover NOTE The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new syst...

Page 120: ...Indicates that the system ID mode is active Press the system health and system ID button to switch to system health mode Solid amber Indicates that the system is in fail safe mode If the problem persists see the Getting help section Blinking amber Indicates that the system is experiencing a fault Check the System Event Log for specific error messages For information about the event and error messa...

Page 121: ...vity indicator is blinking green Indicates that the NIC is connected to a valid network at its maximum port speed and data is being sent or received Link indicator is amber and activity indicator is blinking green Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indica...

Page 122: ... PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to power on the system CAUTION If two PSUs are used they must be of the same type and have the same maximum outp...

Page 123: ...ame power rating This results in a PSU mismatch condition or failure to power on the system CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a Hig...

Page 124: ...tatus indicator behavior is managed by Storage Spaces Direct Not all drive status indicators may be used Table 32 Drive indicator codes Drive status indicator code Condition Blinks green twice per second Indicates that the drive is being identified or preparing for removal Off Indicates that the drive is ready for removal NOTE The drive status indicator remains off until all drives are initialized...

Page 125: ...r Steps 1 When the system is booting press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics start executing the tests on all the detected devices Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot S...

Page 126: ...ell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your produ...

Page 127: ...port for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatic...

Page 128: ...stem remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol supported schema and Redfish Eventing implemented in iDRAC see the Redfish API Guide For information about iDRAC property da...

Page 129: ...ems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC Software RAID controllers or BOSS card and deploying the cards see the Storage controller documentation www dell com storagecontrollermanuals...

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