Dell PowerEdge T105 Systems Hardware Owner'S Manual Download

Page: 125 / 190

Troubleshooting Your System

125

Troubleshooting the Microprocessor

Problem

•

Error message indicates a processor problem.

•

Diagnostic indicator code indicates a problem with the processor or system
board.

•

A heat sink is not installed for the processor.

Action

CAUTION:

Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before performing any
procedure, see your

Product Information Guide

for complete information about

safety precautions, working inside the computer and protecting against
electrostatic discharge.

If possible, run the appropriate online diagnostics test. See "Using Dell
PowerEdge Diagnostics" on page 127.

Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.

Open the system. See "Opening the System" on page 47.

Ensure that the processor and heat sink are properly installed. See
"Replacing the Processor" on page 82.

Close the system. See "Closing the System" on page 47.

Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.

If possible, run the appropriate online diagnostic test. See "Running the
System Diagnostics" on page 127.

If the tests fail or the problem persists, continue to the next step.

Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.

Open the system. See "Opening the System" on page 47.

eplace

the processor. See "Replacing the Processor" on page 82.

Close the system. See "Closing the System" on page 47.

book.book Page 125 Wednesday, April 15, 2009 8:47 PM

Summary of Contents for PowerEdge T105 Systems

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge T105 Systems Hardware Owner s Manual ...

Page 2: ...t Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc Microsoft MS DOS Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat is a registered trademark of Red Hat Inc UNIX is a registered tra...

Page 3: ...es and Indicators 15 Connecting External Devices 16 NIC Indicator Codes 16 Power Supply Indicators 17 Diagnostic Lights 18 System Messages 20 Warning Messages 29 Diagnostics Messages 29 Alert Messages 30 2 Using the System Setup Program 31 Entering the System Setup Program 31 Responding to Error Messages 31 Using the System Setup Program 32 Exiting the System Setup Program 33 ...

Page 4: ...Setup Password 42 Disabling a Forgotten Password 43 3 Installing System Components 45 Recommended Tools 45 Inside the System 46 Opening the System 47 Closing the System 47 Front Drive Bezel 48 Removing the Front Drive Bezel 49 Replacing the Front Drive Bezel 49 Removing an Insert on the Front Drive Bezel 50 Replacing an Insert on the Front Drive Bezel 50 Removing and Inserting Blank Drive Inserts ...

Page 5: ...Card 72 SAS Controller Expansion Card 73 Memory 75 Memory Module Upgrade Kits 75 Memory Module Installation Guidelines 75 Addressing Memory With 8 GB Configurations Microsoft Windows Operating System Only 76 Removing a Memory Module 77 Installing a Memory Module 77 Microprocessor 79 Removing the Processor 79 Replacing the Processor 82 Cooling Fans 83 Removing the Cooling Fans 84 Replacing the Cool...

Page 6: ... I O Panel Assembly 97 Replacing the I O Panel Assembly 98 System Board Service Only Parts Procedure 100 Removing the System Board 100 Installing the System Board 101 4 Troubleshooting Your System 103 Safety First For You and Your System 103 Start Up Routine 103 Checking the Equipment 104 Troubleshooting External Connections 104 Troubleshooting the Video Subsystem 104 Troubleshooting the Keyboard ...

Page 7: ...eshooting a Diskette Drive 116 Troubleshooting an Optical Drive 118 Troubleshooting an External SCSI Tape Drive 119 Troubleshooting a Hard Drive 120 Troubleshooting a SAS or SAS RAID Controller 122 Troubleshooting Expansion Cards 123 Troubleshooting the Microprocessor 125 5 Running the System Diagnostics 127 Using Dell PowerEdge Diagnostics 127 System Diagnostics Features 127 When to Use the Syste...

Page 8: ...oard Jumpers 131 System Board Connectors 133 Disabling a Forgotten Password 135 7 Getting Help 137 Obtaining Assistance 137 Online Services 138 Automated Order Status Service 139 Support Service 139 Dell Enterprise Training and Certification 139 Problems With Your Order 139 Product Information 139 Returning Items for Warranty Repair or Credit 140 Before You Call 140 Contacting Dell 142 ...

Page 9: ...Contents 9 Glossary 173 Index 185 ...

Page 10: ...10 Contents ...

Page 11: ...lve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your syste...

Page 12: ...m to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program See Using the System Setup Program on page 31 F10 Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 128 F11 Enters the boot menu selection screen allowing you to cho...

Page 13: ...icators and connectors located on the system s front panel Table 1 2 provides component descriptions Figure 1 1 Front Panel Features and Indicators Table 1 2 Front Panel Components Item Component Icon Description 1 USB connectors 2 Connects USB 2 0 compliant devices to the system 1 2 3 5 6 4 ...

Page 14: ...mmediately after the power button is pressed 3 power light No light The system is off Steady green The system is powered on Blinking green The system is in a low power state Steady amber A BIOS failure occurred before Power On Self Test POST See Diagnostic Lights on page 18 Blinking amber There is a problem with the power supply 4 flex bay Holds an optional diskette drive 5 lower 5 25 inch drive b...

Page 15: ...e controls indicators and connectors located on the system s back panel Figure 1 2 Back Panel Features and Indicators 1 voltage selection switch 2 power connector 3 USB connectors 5 4 NIC connector 5 video connector 6 serial connector 7 I O expansion card slots 4 1 5 7 4 3 2 6 ...

Page 16: ...llation and configuration instructions Always attach an external device while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise See Using the System Setup Program on page 31 for information about enabling disabling and configuring I O ports and connectors NIC Indicator Codes The NIC o...

Page 17: ...time that the link indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 31 Blinking Indicates that network data is being sent or received Link Off When off at the same time that the activity indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See...

Page 18: ...ble 1 5 Diagnostic Indicator Codes Code Causes Corrective Action The computer is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the computer into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIO...

Page 19: ...ge 114 System board failure See Getting Help on page 137 Memory configuration error See Troubleshooting System Memory on page 114 Possible system board resource and or system board hardware failure See Getting Help on page 137 Possible system resource configuration error See Getting Help on page 137 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected S...

Page 20: ...tion Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Table 1 6 System Messages Message Causes Corrective Actions A filename cannot contain any of the following characters Do not use these characters in filenames A required DLL file was not found The application that you are trying to open is missing an essential fil...

Page 21: ...overheated the last time the system was used Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly Also ensure that the processor heat sink is properly installed See Microprocessor on page 79 Attachment failed to respond The diskette or hard drive controller cannot send data to the associated drive See Troubleshooting a Diskette Drive on...

Page 22: ... drive See Troubleshooting an Optical Drive on page 118 Controller has failed The hard drive or the associated controller is defective See Troubleshooting a Hard Drive on page 120 Data error The diskette drive or hard drive cannot read the data For the operating system run the appropriate utility to check the file structure of the diskette drive or hard drive See your operating system documentatio...

Page 23: ...tem Diagnostics on page 128 Diskette write protected The diskette is write protected Slide the write protect notch to the open position Drive not ready No diskette is in the drive Insert a diskette in the drive General failure The operating system is unable to carry out the command This message is usually followed by specific information Take the appropriate action to resolve the problem Hard disk...

Page 24: ... be faulty See Troubleshooting the Keyboard on page 105 NIC failure See Troubleshooting a NIC on page 108 No boot device available The system cannot find the diskette or hard drive If the diskette drive is your boot device ensure that a bootable disk is in the drive If the hard drive is your boot device ensure that the hard drive is installed the interface cable is properly connected and the hard ...

Page 25: ...iskette Drive on page 116 or Troubleshooting a Hard Drive on page 120 If the problem persists see Getting Help on page 137 Not a boot diskette The operating system is trying to boot from a diskette that does not have a bootable operating system installed on it Insert a diskette that has a bootable operating system Not enough memory or resources Close some programs and try again You have too many p...

Page 26: ...e Troubleshooting Your System on page 103 Read fault The operating system cannot read from the diskette or hard drive the system could not find a particular sector on the disk or the requested sector is defective See Troubleshooting a Diskette Drive on page 116 or Troubleshooting a Hard Drive on page 120 Requested sector not found The operating system cannot read from the diskette or hard drive th...

Page 27: ...page 120 SMART Failure Predicted on Hard Disk SATA port WARNING It is advisable to immediately back up your data and replace your hard disk drive by calling your support desk or Dell Inc The Disk Monitoring System detected an error or the SMART drive function failed See Troubleshooting a Hard Drive on page 120 If the problem persists see Getting Help on page 137 System Fan was not detected The pro...

Page 28: ...hat you are trying to copy is too large to fit on the disk Try increasing disk space on the destination drive by deleting unnecessary files Time of day not set please run SETUP program The time or date stored in the System Setup program does not match the system clock Enter the System Setup program and correct the Date and Time options See Using the System Setup Program on page 31 If the problem p...

Page 29: ...og A multibit ECC error has occurred Run the system diagnostics See Running the System Diagnostics on page 127 Warning The installed memory configuration is not optimal A DIMM configuration is unsupported The installed memory modules are not matched pairs Reinstall the memory modules and if necessary replace them See Troubleshooting System Memory on page 114 Write fault Write fault on selected dri...

Page 30: ...nostics Checklist in Getting Help on page 137 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentati...

Page 31: ...n on or restart your system 2 Press F2 immediately after you see the following message Please wait If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup ...

Page 32: ...in a field In many fields you can also type the appropriate value Enter Allows you to open a window edit the date and time or confirm your setting change and move the cursor back to the option menu Esc Displays three options Save changes and Exit Discard changes and Exit Opens the System Setup Exit screen F1 Displays the System Setup program s help file for the selected field Alt B Reboots the sys...

Page 33: ...program If you have made changes in the BIOS the Exit screen displays the following options after you press Esc to exit the System Setup program Save Changes and Exit Discard Changes and Exit Return to Setup System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Figure 2 1 Main System Setup Program Screen ...

Page 34: ...ive CD drive or DVD drive See SATA Configuration Screen on page 36 Boot Sequence Diskette drive default Determines the order in which the system searches for boot devices during system startup The default boot sequence is as follows the diskette drive hard drive SATA CD ROM drive USB devices and embedded NICs Use the or keys to navigate through the list of devices and the space key to disable or e...

Page 35: ...ect Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system The default setting is Report Table 2 3 Memory Information Screen Option Description System Memory Size Displays the amount of system memory This option does not have user selectable se...

Page 36: ...ecifies if the installed processor supports AMD 64 bit extensions This option does not have user selectable settings Core Speed Displays the clock speed of the processor This option does not have user selectable settings Bus Speed Displays the bus speed of the processor This option does not have user selectable settings Demand Based Power Management When set to Enabled the CPU Performance State Ta...

Page 37: ...tached to the port Port C Displays the model number drive type and size of the device attached to Port C When set to Auto default the port is enabled if devices are attached to the port Port D Displays the model number drive type and size of the device attached to Port D When set to Auto off is the default the port is enabled if devices are attached to the port Table 2 6 Integrated Devices Screen ...

Page 38: ...scription System Password Displays the current status of your system s password security feature and allows you to assign and verify a new system password Default is Not Enabled NOTE See Using the System Password on page 40 for instructions on assigning a system password and using or changing an existing system password Setup Password Restricts access to the System Setup program in the same way th...

Page 39: ...omeone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 41 If you forget your password you cannot opera...

Page 40: ...word feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the ...

Page 41: ...bled 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter When you turn on or reboot your system type your password and press Enter at the prompt After you type the correct system password and press Enter your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have ...

Page 42: ...er and verify the password If a character is illegal for password use the system beeps NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character k...

Page 43: ...ssage stating that the system has halted Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press Enter to access the setup password window Type the correct password and press Enter then press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to ...

Page 44: ...44 Using the System Setup Program ...

Page 45: ...ezel Diskette drive Optical and tape drives Hard drives Expansion cards SAS controller card Memory Microprocessor Cooling fans System battery Power supply Chassis intrusion switch Bezel I O panel System board Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver Wrist grounding strap ...

Page 46: ...mory modules The hard drive bays provide space for up to two SAS or SATA hard drives Drive bays in the front of the system provide space for an optical drive an optional tape drive or second optical drive and an 1 power supply 2 heat sink and shroud assembly 3 system board 4 hard drives 2 5 3 5 inch drive bay 6 tape backup unit 7 5 25 inch drive bays 2 8 bezel sliding plate release 9 drive cage 10...

Page 47: ...et 2 Press the power button to ground the system board 3 Lay the system on its side as shown in Figure 3 2 4 Open the system by sliding the cover release tab toward the rear of the system and lifting the cover off See Figure 3 2 Closing the System 1 Ensure that all internal cables are connected and folded out of the way 2 Ensure that no tools or extra parts are left inside the system 3 Reinstall t...

Page 48: ...setup password has been assigned by someone else contact your network administrator for information on resetting the chassis intrusion detector Figure 3 2 Opening and Closing the System Front Drive Bezel The front drive bezel is the cover for the optional diskette and 5 25 inch drives To remove or install a drive you must first remove the front drive bezel 1 release tab 1 ...

Page 49: ...al outlet 2 Open the system See Opening the System on page 47 NOTE The sliding plate secures and releases the front drive bezel and helps to secure the drives 3 Slide the lever on the sliding plate in the direction of the arrow until it releases the front drive bezel from its side hinges See Figure 3 3 4 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in Figure ...

Page 50: ... bezel Then from the back of the bezel squeeze the tab upward on the end of the insert and rotate the insert away from the bezel See Figure 3 4 Replacing an Insert on the Front Drive Bezel If you remove a drive in the 3 5 inch or 5 25 inch drive bays replace the corresponding insert on the front drive bezel From the back of the bezel fit the tab on the end of the insert into the notch on the bezel...

Page 51: ...ve the blank drive insert if you decide to replace it with an optional diskette or optical drive From the back of the blank drive insert slide the lever on the sliding plate in the direction of the arrow until the shoulder screw is released Then pull the PVC tab to remove the blank drive insert To replace the blank drive insert align the bottom of it with the sliding plate and gently push it back ...

Page 52: ...ponents inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 47 3 Remove the front drive bezel...

Page 53: ...y Figure 3 6 Removing or Installing a Diskette Drive 7 If you are permanently removing the drive replace the 3 5 inch insert on front drive bezel See Replacing an Insert on the Front Drive Bezel on page 50 If you are replacing the diskette drive see Installing a Diskette Drive on page 54 8 Replace the front drive bezel See Replacing the Front Drive Bezel on page 49 1 sliding plate 2 drive bay scre...

Page 54: ...t electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 47 3 Unpack the replacement diskette drive and prepare it for installation 4 Check the documentation for the drive to verify that it is configured for your system 5 Remove the front drive bezel See Removing the Front Drive Be...

Page 55: ...ide the drive into the drive bay until the shoulder screws fit into their slots and snap securely into the sliding plate 10 Connect the P7 power cable to the drive See Figure 3 8 11 Connect the data cable from the drive to the diskette drive connector FLOPPY on the system board See Figure 3 8 and Figure 6 2 1 screws 4 1 ...

Page 56: ...n on the system and attached peripherals 15 Enter the System Setup program and ensure that the drive s controller is enabled See Using the System Setup Program on page 31 16 Optional Test the drive by running the system diagnostics See Running the System Diagnostics on page 127 1 system board 2 diskette drive connector 3 diskette drive ribbon cable 4 heat sink shroud tab 2 5 SATA power convert cab...

Page 57: ...te information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 47 3 Remove the front drive bezel See Removing the Front Drive Bezel on page 49 4 Disconnect the power and data cables from the back of ...

Page 58: ...58 Installing System Components Figure 3 9 Removing and Installing an Optical or Tape Drive SCSI Connection 1 sliding plate 2 optical drive shoulder screw 3 optical drive 4 drive bay screw slots 2 3 1 4 ...

Page 59: ...anently removed install an insert on front drive bezel See Replacing an Insert on the Front Drive Bezel on page 50 9 Replace the front drive bezel See Replacing the Front Drive Bezel on page 49 10 Close the system See Closing the System on page 47 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 1 sliding plate 2 optical drive shoulder screw 3 optica...

Page 60: ...15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all ...

Page 61: ...holes on the drive See Figure 3 11 Figure 3 11 Installing Optical or Tape Drive Shoulder Screws 8 Gently slide the drive into place until you hear a click or feel the drive securely installed 9 Attach the SCSI power cable see Figure 3 12 or SATA power cable see Figure 3 13 to the drive Ensure that cables are secured in their respective clips 1 screws 3 1 ...

Page 62: ...omponents Figure 3 12 Cabling SCSI to the Optical Disk Drive 1 SCSI card 2 SCSI connector 3 SCSI card 4 optical disk drive 5 SATA power convert cable 6 top clip on heat sink shroud 7 SCSI cable 8 system board 4 7 6 8 1 2 3 5 ...

Page 63: ...gure 3 12 11 Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents 12 Replace the front drive bezel See Replacing the Front Drive Bezel on page 49 13 Close the system See Closing the System on page 47 14 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 1 system board 2 optical disk drive 3 SATA...

Page 64: ... 1 describes the possible drive configurations Removing a Hard Drive CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Tur...

Page 65: ... the drive and its bracket up and out of the bay See Figure 3 14 Figure 3 14 Removing and Installing a Hard Drive in the Drive Carrier NOTE If you do not intend to replace the drive it is highly recommended that you remove the drive from the guide bracket see Figure 3 15 and insert the empty guide bracket back into the drive bay This eliminates the likelihood that the empty bracket will be misplac...

Page 66: ... 2 Check the documentation for the hard drive to verify that the drive is configured for your system 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System on page 47 5 If you are replacing a hard drive remove the drive that you are replacing see Removing a Hard Drive on page 64 If there is a hard drive bracket i...

Page 67: ...n either PCIe SLOT1 or PCIe SLOT2 See Figure 6 2 8 Connect the power cable to the hard drive 9 Connect the data cable to the hard drive For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A first drive and SATA_B second drive connectors on the system board See Figure 3 16 See Figure 6 2 for the location of the hard drive connectors on the ...

Page 68: ... the power cable as shown in Figure 3 17 See SAS Controller Expansion Card on page 73 for instructions about installing the card and routing the cables Figure 3 16 Cabling a SATA Hard Drive to the Integrated SATA Controller 1 SATA_B data cable to system board 2 SATA_A data cable to system board 3 power cable to hard drive 4 SATA data cable to hard drive 3 4 2 1 ...

Page 69: ...em on page 47 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals See the documentation that came with the drive for instructions on installing any software required for drive operation 1 power cable to hard drive female 2 power cable to hard drive male 3 SAS or SATA hard drives 2 4 data cable to hard drive 5 data cable to SAS controller card 6 SAS cont...

Page 70: ... 5 Gb sec PCIe x8 slots 1 and 2 See Figure 6 2 for the location of the expansion card slots NOTE The size of the expansion card connectors for the PCI x8 card is PCI x16 Removing an Expansion Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide fo...

Page 71: ... NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 3 18 Removing and Installing an Expansion Card 1 expansion card 2 alignment guide 3 card retention door 4 release tab 2 4 3 1 ...

Page 72: ...release tab of the card retention door and then pull down on the retention door s latch on the outside of the chassis to open the door See Figure 3 18 4 If you are installing a new card remove the filler bracket NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brack...

Page 73: ...n page 47 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 11 Install any device drivers required for the card as described in the documentation for the card SAS Controller Expansion Card Read the installation instructions in the documentation for your SAS controller card Install the card in expansion card connector SLOT1 or SLOT2 see Installing an E...

Page 74: ...d Drives on page 64 for information about connecting hard drives 1 SAS card 2 clip on hard disk drive fan shroud 3 power cable 4 hard disk drive fan 5 power cable 6 top notch on heat sink fan shroud 7 SAS cable 8 retaining tabs on top of heat sink shroud 9 retaining clip on top of heat sink fan shroud 1 6 8 9 5 2 3 4 7 ...

Page 75: ...If only one memory module is installed it must be installed in connector DIMM_1 If only one memory module is installed in connector DIMM_1 its capacity can be 512 MB 1 GB or 2 GB If more than one memory module is installed the memory modules must be installed in pairs of matched memory size speed and technology Memory modules must be installed in ordered pairs in connectors DIMM_1 and DIMM_2 and t...

Page 76: ...em may only support a maximum of 7 4 GB of memory or less The following components require address space System ROM Advanced Programmable Interrupt Controllers APIC Table 3 2 Memory Configuration Guidelines Total Memory DIMM_1 DIMM_2 DIMM_3 DIMM_4 512 MB 512 MB none none none 1 GB 1 GB none none none 2 GB 2 GB none none none 1 GB 512 MB 512 MB none none 2 GB 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1...

Page 77: ...erforming any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 47 3 Press out on the securing clip at each end of the memory modul...

Page 78: ...le insert the module into the connector and carefully press the module into place Figure 3 20 Installing and Removing a Memory Module 6 Pull up on the securing clips to lock the module into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module When the memory module is properly seated in the connector the securing clips on the memory module soc...

Page 79: ...1 Open the system See Opening the System on page 47 12 Ensure that the installed memory modules are seated properly in their connectors and repeat step 7 through step 9 13 When the Memory Information value is correct press Esc to exit the System Setup program 14 Run the system diagnostics to verify that the memory modules are operating properly See Running the System Diagnostics on page 128 Microp...

Page 80: ...electrical outlet 2 Open the system See Opening the System on page 47 3 Detach the diskette cable that is braced on top of the shroud assembly and move it aside 4 Using a 2 Phillips screwdriver loosen the two captive screws holding the heat sink and shroud assembly in place These captive screws are adjacent to the processor cooling fan housing See Figure 3 21 5 Tilt the heat sink and shroud assemb...

Page 81: ...n the processor cover by sliding the release lever from under the release lever latch on the socket Then pull the lever back until it is vertically straight to release the processor See Figure 3 22 1 heat sink and shroud assembly 2 pivot bracket 3 captive screws 2 4 diskette cable 1 2 3 4 ...

Page 82: ...ht up and out of the socket Leave the release lever and retention latch in the release position so that the socket is ready for the new processor Replacing the Processor 1 Unpack the new processor 2 Ensure that the contacts on the bottom of the replacement processor are free from dirt or other foreign material 3 Align the pin 1 marker of the replacement processor so that it points in the same dire...

Page 83: ...proper thermal bonding as well as optimal processor operation 7 Apply new thermal grease to the top of the processor 8 Place the heat sink assembly back onto the heat sink assembly bracket and tilt the heat sink assembly down on the system board See Figure 3 21 9 Align the two captive screws properly with the system board then tighten them to secure the heat sink assembly to the system board 10 Cl...

Page 84: ...m board 4 If you are removing the smaller hard drive cooling fan see Figure 3 23 a Squeeze the two release tabs together at the top of the fan cage that attaches the fan to the chassis bracket mount b Lift the fan out NOTE The SAS hard drive cooling fan is present only if a SAS 6i R integrated controller card is installed 5 If you are removing the larger processor cooling fan a Remove the heat sin...

Page 85: ...Installing System Components 85 Figure 3 23 Removing and Installing the SAS Controller Cooling Fan 1 top release tabs 2 cooling fan 3 bottom connectors 4 bracket mount 1 2 4 3 ...

Page 86: ...o remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 bottom release tab 2 side release tab 3 connector for processor fan CPU_CAGE 4 bottom mounting holes 2 3 1 4 ...

Page 87: ...cing the processor cooling fan 1 Align the bottom connectors on the replacement fan with the mounting holes in the system chassis Align the slots on the side of the replacement fan with the securing tabs on the chassis bracket mount 2 Slide the fan toward the front panel until it snaps into place 3 Secure the cables into the slots on the heat sink fan shroud to manage unwanted slack See Figure 3 2...

Page 88: ...to the system board 7 Close the system See Closing the System on page 47 System Battery A coin cell battery maintains system configuration date and time information The battery can last several years To determine whether you need to replace the battery see Troubleshooting the System Battery on page 111 1 heat sink fan shroud 2 cable slot 3 tab 4 fan connector cable 5 heat sink fan 3 4 5 1 2 ...

Page 89: ...autions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and record the option settings on the System Setup screens See Using the System Setup Program on page 31 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 47 4 See Figure 6 2 ...

Page 90: ...rm that the battery operates properly See Using the System Setup Program on page 31 5 From the main screen select System Time to enter the correct time and date 6 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 7 To test the newly installed battery see Troubleshooting the System Battery on page 111 8 After...

Page 91: ...system configuration disconnect the following power cables P1 and P2 to the system board P3 and P5 to the SATA or SAS drives P7 to the diskette drive P8 P9 and P10 to the optical and tape drives NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when...

Page 92: ...l 8 Press the power supply release tab down and slide the power supply toward the front of the system then lift it out of the system chassis See Figure 3 27 9 Remove the cable clip and set it aside to attach to the new power supply Figure 3 27 Removing the Power Supply 1 power supply release tab 2 power supply 3 screws 4 4 cable clip 3 1 2 4 ...

Page 93: ...oard P3 and P5 to the SATA or SAS drives P7 to the diskette drive P8 P9 and P10 to the optical and tape drives 7 Close the system See Closing the System on page 47 Chassis Intrusion Switch Removing the Chassis Intrusion Switch CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see you...

Page 94: ...3 28 Removing and Installing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch See Figure 3 28 2 Slide the switch into the securing bracket notch 3 Connect the switch cable to the INTRUSION connector on the system board 1 chassis intrusion switch 2 securing bracket notch 3 INTRUSION connector 1 2 3 ...

Page 95: ...n Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 47 3 Remove the heat sink and shroud assembly See Removing the Processor on page 79 Do not remove the processor howeve...

Page 96: ...el release screws to secure the bezel to the system chassis See Figure 3 29 4 Replace the processor fan See Replacing the Cooling Fans on page 86 5 Reinstall the heat sink and shroud assembly See Replacing the Processor on page 82 6 Close the system See Closing the System on page 47 7 Reconnect the system to the electrical outlet and turn on the system 1 alignment slot 2 bezel release screws 2 3 b...

Page 97: ...system from the electrical outlet 2 Open the system See Opening the System on page 47 3 Remove the heat sink and shroud assembly See Removing the Processor on page 79 Do not remove the processor however 4 Remove the processor cooling fan See Removing the Cooling Fans on page 84 5 Remove the front bezel See Removing the Bezel on page 95 NOTICE Carefully note the routing of each cable before you dis...

Page 98: ...see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Fit the I O panel assembly so that the holding tab on the front of the chassis catches at its bottom securing slot and the I O panel assembly lines up with the alignment stop See Figure 3 30 1 screw on the I O panel 2 I O panel assembly 3...

Page 99: ...and on the side of the power supply shroud and connect the I O panel ribbon cable to the new I O panel connector See Figure 3 31 Figure 3 31 Cabling the I O Panel Assembly 4 Replace the large processor cooling fan See Replacing the Cooling Fans on page 86 1 I O panel connector 2 I O panel assembly 3 4 pin power cable to system board 4 cable clip on power supply 5 I O panel ribbon cable 4 2 5 1 3 ...

Page 100: ...ons working inside the computer and protecting against electrostatic discharge CAUTION The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board Removing the System Board 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on p...

Page 101: ...board See Figure 6 2 The heat sink pivot mount screws are green and are longer than the system board mounting screws 9 Carefully route any loose cables away from the edges of the system board 10 Gently slide the system board toward the front of the system then lift the system board up and out of the chassis Installing the System Board 1 After removing the old system board lower the new system boar...

Page 102: ...g the System Board on page 100 See Figure 6 2 Two power supply cables to the POWER and POWER12V1 connectors If applicable diskette data cable to the FLOPPY connector I O panel cable to the CONTROL PANEL connector Processor cooling fan cable to the FAN1 connector Card cage cooling fan cable to the FAN2 connector SATA hard drive data cable s to the SATA connector s Intrusion switch cable from the IN...

Page 103: ...ormation about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A code displayed on the system diagnostic indicators See Diagnostic Lights on page 18 An error message displayed on ...

Page 104: ...e external connectors on your system See Figure 1 2 for the back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should norm...

Page 105: ... System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 31 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help o...

Page 106: ...am on page 31 If the problem is not resolved see Getting Help on page 137 Troubleshooting Serial I O Problems Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application See Using the System Setup Program on pa...

Page 107: ...al device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 137 If the problem persists see Getting Help on page 137 Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the S...

Page 108: ...the problem persists see Getting Help on page 137 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 127 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 16 If the link indicator does not light check all cable connections If the activity indicator do...

Page 109: ...AUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system fr...

Page 110: ...s any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 47 2 Ensure that the following components are properly installed Expansion cards Power supply Fans Processors and hea...

Page 111: ...m Setup Program on page 31 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program See Using the System Setup Program on page 31 If the date and time are not correct in the System Setup program replace the battery See System Battery on page 88 If the problem is n...

Page 112: ...em on page 47 4 Locate the faulty power supply The power supply s fault indicator is lit See Power Supply Indicators on page 17 NOTICE Setting the voltage selection switch to an improper setting can damage your system 5 Ensure that the power supply is properly installed by removing and reinstalling it See Installing the Power Supply on page 93 NOTE After installing a power supply allow several sec...

Page 113: ...t software issues a fan related error message Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate...

Page 114: ...properly close the system See Closing the System on page 47 If the replacement fan does not operate see Getting Help on page 137 Troubleshooting System Memory Problem Faulty memory module Faulty system board Diagnostic indicator code indicates a problem with system memory Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components insi...

Page 115: ...d installed memory indicate no problems go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 47 7 Ensure that the memory banks are populated correctly See Memory Module Installation Guidelines on page 75 If the memory modules are populated correctly continue to the next step 8 Reseat the m...

Page 116: ...memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists see Getting Help on page 137 Troubleshooting a Diskette Drive Problem Error message indicates a diskette drive problem Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing ...

Page 117: ...ion cards installed in the system See Removing an Expansion Card on page 70 14 Close the system See Closing the System on page 47 15 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the d...

Page 118: ...oduct Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Remove the bezel See Removing the Bezel on page 95 2 Try using a different CD or DVD that you know works properly 3 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 31 4 ...

Page 119: ...e Installing an Optical or Tape Drive on page 60 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 Ensure that the tape drive s interface DC power cable is connected to the tape drive and SCSI controller card 5 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interf...

Page 120: ...he tape drive for additional troubleshooting instructions 14 If you cannot resolve the problem see Getting Help on page 137 for information on obtaining technical assistance Troubleshooting a Hard Drive Problem Device driver error One or more hard drives not recognized by the system Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the comp...

Page 121: ...ctly See the operating system documentation for more information 5 Verify that the controller is enabled and the drives appear in the System Setup program See Using the System Setup Program on page 31 6 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System ...

Page 122: ...ropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 127 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled See Using the System Setup Program on page 31 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a SAS RAID controller See the controller ...

Page 123: ...rating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety pr...

Page 124: ...er card do not remove it 11 Close the system See Closing the System on page 47 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 137 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and di...

Page 125: ...gnostics on page 127 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 47 4 Ensure that the processor and heat sink are properly installed See Replacing the Processor on page 82 5 Close the system See Closing the System on page 47 6 Reconnect the system to the electrical outlet and turn on the system...

Page 126: ...ystem to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test See Running the System Diagnostics on page 127 If the problem persists the system board is faulty See Getting Help on page 137 ...

Page 127: ...nications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the...

Page 128: ... system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press F10 during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagno...

Page 129: ...omponents that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not ...

Page 130: ...window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable d...

Page 131: ...ned service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 li...

Page 132: ...oard Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot ...

Page 133: ...ide the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors 1 2 3 5 6 4 7 8 10 11 12 15 14 13 18 19 20 21 22 17 23 24 25 26 9 16 ...

Page 134: ...et 8 PCIE_X8_1 PCIe x8 9 PCIE_X8_2 PCIe x8 10 PCI 32 bit 33 MHz PCI 11 PCIE_X1 PCIe x1 12 FLOPPY1 diskette drive 13 USB7 Internal USB Internal USB key 14 FAN2 drive cage fan 15 FAN1 processor fan 16 AUXLED1 auxiliary hard drive LED 17 CPU processor 18 POWER12V1 power 19 1 DIMM_1 memory module 20 2 DIMM_2 memory module 21 3 DIMM_3 memory module 22 4 DIMM_4 memory module 23 SATA_A SATA drive 24 SATA...

Page 135: ... board 4 Close the system See Closing the System on page 47 5 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jump...

Page 136: ...136 Jumpers and Connectors ...

Page 137: ...st of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 142 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Serv...

Page 138: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Page 139: ...page 140 and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer...

Page 140: ... equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Exp...

Page 141: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 142: ...pport link based on your need 5 Choose the method of contacting Dell that is convenient for you Depending on your region the methods include either by phone online chat or e mail The following table provides a listing of the support e mail addresses and phone numbers and codes by country If you need assistance in determining which codes to use contact a local or an international operator NOTE Toll...

Page 143: ...m E mail for Servers and EMC Storage Products la_enterprise dell com Customer Service toll free 0 800 666 0789 Technical Support toll free 0 800 222 0154 or toll free 0 800 444 0724 Sales toll free 0 800 666 0789 Aruba Online Support www dell com aw la techsupport dell com Technical Support toll free 800 1727 Customer Service and Sales toll free 800 1729 Australia Sydney International Access Code ...

Page 144: ...vice toll free 1300 662 196 Austria Vienna International Access Code 900 Country Code 43 City Code 1 NOTE The phone numbers in this section should be called from within Austria only Online Support support euro dell com tech_support_central_europe dell com Technical Support for XPS computers only 08 20 24 05 30 81 Large Business Support 08 20 24 05 30 55 Technical Support at Home 08 20 24 05 30 92 ...

Page 145: ...96 9683 Barbados Online Support www dell com bb la techsupport dell com Technical Support 1 800 534 3349 Customer Service and Sales 1 800 534 3142 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Online Support support euro dell com Technical Support for XPS computers only 02 481 92 96 General Support 02 481 92 88 General Support Fax 02 481 92 95 Customer Service 02 713 15...

Page 146: ...les toll free 800 10 0238 or EEUU 512 723 0010 Brazil International Access Code 00 Country Code 55 City Code 51 Online Support www dell com br BR_TechSupport dell com Technical Support 0800 970 3355 Technical Support Fax 51 2104 5470 Customer Service Fax 51 2104 5480 Sales 0800 970 3390 British Virgin Islands Online Support www dell com vg la techsupport dell com Technical Support Customer Service...

Page 147: ...alaysia 604 633 3101 or toll free 801 1012 24 Hour Automated Order Status Service toll free 801 1044 Transaction Sales Penang Malaysia 604 633 3101 or toll free 801 1012 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 148: ...pport XPS Computers Only toll free 1 866 398 8977 Computers for Home Home Office toll free 1 800 847 4096 Computers for Small Medium Large Business Government toll free 1 800 387 5757 Printers Projectors Televisions Handheld Digital Jukebox and Wireless 1 877 335 5767 Sales Home and Home Office Sales toll free 1 800 999 3355 Small Business toll free 1 800 387 5752 Medium Large Business Government ...

Page 149: ... Code 86 City Code 592 Online Support support dell com cn Technical Support E mail support dell com cn email Customer Service E mail customer_cn dell com Technical Support Fax 592 818 1350 Technical Support XPS computers only toll free 800 858 0540 Technical Support Dell Dimension and Dell Inspiron toll free 800 858 2969 Technical Support Dell OptiPlex Dell Latitude and Dell Precision toll free 80...

Page 150: ...arge Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts...

Page 151: ...ort www dell com cr la techsupport dell com Technical Support 0800 012 0232 Customer Service and Sales 0800 012 0231 Czech Republic Prague International Access Code 00 Country Code 420 Online Support support euro dell com czech_dell dell com Technical Support 22537 2727 Customer Service 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Country City International Access Code...

Page 152: ...al 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support www dell com dm la techsupport dell com Technical Support Customer Service Sales toll free 1 866 278 6821 or 512 723 0010 Dominican Republic Online Support www dell com do la techsupport dell com Technical Support 1 800 156 1834 Customer Service and Sales 1 800 156 1588 Coun...

Page 153: ...Sales toll free 800 6100 ANTEL or 800 6132 Telefonica Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Online Support support euro dell com fi_support dell com Technical Support 0207 533 555 Customer Service 0207 533 538 Switchboard 0207 533 533 Fax 0207 533 530 Sales under 500 employees 0207 533 540 Sales over 500 employees 0207 533 533 France Paris Montpellier Internat...

Page 154: ... 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Online Support support euro dell com tech_support_central_europe dell com Technical Support for XPS computers only 069 9792 7222 Technical Support 069 9792 7200 Technical Support at Home 069 9792 7230 Home Small Business Customer Service 0180 5 224400 Global Segment Customer Serv...

Page 155: ...nada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport dell com Technical Support Customer Service Sales 1 800 999 0136 Guyana Online Support la techsupport dell com Technical Support Customer Service Sales toll free 1 877 440 6511 Haiti Online Support www dell com ht la t...

Page 156: ...ll Precision 00852 2969 3191 Technical Support Servers and Storage 00852 2969 3196 Technical Support Projectors PDAs Switches Routers etc 00852 3416 0906 Customer Service 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 India Online Support support ap dell com ...

Page 157: ...d Support Only E mail eec_ap dell com Phone Numbers 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 XPS Support Only E mail Indiaxps_AP dell com Phone Numbers 080 25068066 or toll free 1 800 425 2066 Customer Service Home and Small Business India_care_HSB dell com toll free 1800 4254051 Large Corporate Accounts India_care_REL dell com toll free 1800 4252067 Sales Country Ci...

Page 158: ...3 200 Small Business 1850 664 656 Medium Business 1850 200 646 Large Business 1850 200 646 Sales E mail Dell_IRL_Outlet dell com Customer Service Home and Small Business 01 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Service dial within U K only 0870 906 0010 CorporateCustomerService dial within U K only 0870 907 ...

Page 159: ... only Online Support www dell com jm la techsupport dell com Technical Support toll free 1 800 975 1646 Customer Service and Sales toll free 1 800 404 9205 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Online Support support jp dell com Technical Support XPS computers only toll free 0120 937 786 Technical Support outside of Japan XPS computers only 81 44 520 1235 Techni...

Page 160: ... Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault 81 44 556 4162 Technical Support Projectors PDAs Printers Routers toll free 0120 981 690 Technical Support outside of Japan Projectors PDAs Printers Routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 empl...

Page 161: ...6 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Online Support support ap dell com Technical Support for XPS computers only toll free 080 999 0283 Technical Support toll free 080 200 3800 Customer Service toll free 080 999 0270 Technical Support Dimension PDA Electronics and Accessories toll free 080 200 3801 Sales toll free 080 200 3600 Fax 2194 6202 Switchboard 2194 ...

Page 162: ... 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Service 32 0 2 481 91 19 Fax 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support support ap dell com Technical Support XPS computers only toll free 1 800 885 784 Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Di...

Page 163: ... dell com Technical Support 001 866 563 4425 Sales 50 81 8800 or 001 800 725 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Spare Parts Software Peripherals and Warranty Sales 001 866 390 4629 Ink and Toner Sales toll free 001 866 851 1754 Main 50 81 8800 or 001 800 111 3355 or 001 866 851 1754 Montserrat Online Support support dell com ag la techsupport dell com Technical Support Cust...

Page 164: ...0 674 45 94 Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Service 020 674 42 00 Relational Customer Service 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Country City Internati...

Page 165: ...usiness Education and Government 24 Hour Automated Order Status Service toll free 0800 289 3355 option 3 toll free 0800 941 128 option 3 toll free 0800 449 602 Sales Home and Home Office Small Business Business Education and Government toll free 0800 441 567 toll free 0800 289 3355 toll free 0800 941 121 toll free 0800 941 128 Nicaragua Online Support www dell com ni la techsupport dell com Techni...

Page 166: ...a la techsupport dell com Technical Support toll free 001 800 507 1385 C W or 001 866 633 4097 Clarocom Customer Service Sales toll free 001 800 507 1264 C W or 001 866 422 7964 Clarocom and Movistar or 001 800 507 1786 TC Paraguay Asuncion only Online Support www dell com py la techsupport dell com Technical Support Customer Service Sales dial 008 11 800 then have the operator dial 866 686 9848 o...

Page 167: ...ugal International Access Code 00 Country Code 351 Online Support support euro dell com Technical Support 707200149 Customer Service 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico Online Support www dell com pr la techsupport dell com Technical Support toll free 1 866 390 4695 Spare Parts Software Peripherals and Warranty Sales toll free 1 ...

Page 168: ...4353 Customer Service and Sales toll free 1 866 540 3355 Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Online Support support ap dell com Technical Support XPS computers only toll free 1 800 394 7464 Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 OptiPlex ...

Page 169: ...rvice 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Online Support support euro dell com dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Service 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asi...

Page 170: ...l com Technical Support Customer Service Sales toll free 156 866 686 9850 or 512 723 0010 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support support euro dell com Technical Support for XPS computers only 77 134 03 40 Technical Support 08 590 05 199 Relational Customer Service 08 590 05 642 Home Small Business Customer Service 08 587 70 527 Employee Purcha...

Page 171: ... Support for XPS computers only 0848 338 857 Technical Support Home and Small Business 0844 811 411 Technical Support at Home 0848 338 860 Technical Support Corporate 0844 822 844 Customer Service Home and Small Business 0848 802 202 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 172: ...172 Getting Help ...

Page 173: ...a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form...

Page 174: ... that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each componen...

Page 175: ...directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the op...

Page 176: ...al programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 07...

Page 177: ...of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connectio...

Page 178: ... Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Med...

Page 179: ...tion to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundan...

Page 180: ...PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary tempora...

Page 181: ...ng system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple di...

Page 182: ...vices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable...

Page 183: ...Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Win...

Page 184: ...184 Glossary ...

Page 185: ...zel front drive insert 50 removing 49 replacing 49 C cable clip 92 CD DVD drive installing 60 removing 57 troubleshooting 118 chassis intrusion switch installing 94 removing 93 replacing 94 checking equipment 104 closing the system 47 connecting external devices 16 connectors 133 back panel 15 front panel 13 NICs 15 serial port 15 USB 13 15 video 15 contacting Dell 142 cooling fans installing 86 r...

Page 186: ...ssages 31 systems management 20 expansion cards 70 installing 72 removing 70 replacing 72 troubleshooting 123 external devices connecting 16 F features back panel 15 front panel 13 H hard drive installing 66 removing 64 troubleshooting 120 I I O panel installing 98 removing 97 replacing 98 indicators back panel 15 front panel 13 NIC 16 insert on front drive bezel removing 50 replacing 50 installin...

Page 187: ... 4 GB configurations 76 branches 75 channels 75 installing 77 removing 77 replacing 77 troubleshooting 114 upgrade kits 75 messages alert 30 error messages 31 system 20 warning 29 microprocessor removing 79 replacing 82 troubleshooting 125 mouse troubleshooting 105 N NICs connectors 15 indicators 16 troubleshooting 108 O opening the system 47 options system setup program 33 P password admin 42 dis...

Page 188: ... 97 memory 77 power supply 91 processor 79 system battery 89 system board 100 tape drive 57 replacing bezel 96 chassis intrusion switch 94 cooling fans 86 diskette drive 54 expansion cards 72 front drive bezel 49 I O panel 98 memory 77 power supply 93 processor 82 system board 101 S safety 103 SAS controller card installing 73 troubleshooting 122 SAS hard drive See hard drive SATA hard drive See h...

Page 189: ...ogram entering 31 options 33 using 32 system setup screens main 33 system options 34 T tape drive installing 60 removing 57 troubleshooting 119 telephone numbers 142 troubleshooting CD DVD drive 118 cooling fans 113 damaged system 110 diskette drive 116 expansion cards 123 external connections 104 hard drive 120 keyboard 105 memory 114 microprocessor 125 mouse 105 NIC 108 power supply 112 SAS cont...

Page 190: ...190 Index USB device connectors back panel 15 connectors front panel 13 troubleshooting 107 V video connector 15 troubleshooting 104 W warning messages 29 warranty 11 wet system troubleshooting 109 ...

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