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Getting Help
Dell™ PowerEdge™ 1600SC Systems Installation and Troubleshooting Guide
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "Troubleshooting Your System."
2.
Run the system diagnostics and record any information provided.
3.
Make a copy of the
Diagnostics Checklist
, and fill it out.
4.
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help with installation and troubleshooting procedures.
For more information, see "Online Services."
5.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If
you do not have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "
Technical Support Service
" and "
Before You Call
."
Online Services
You can access Dell Support at
support.dell.com
. Select your region on the
WELCOME TO DELL SUPPORT
page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/
(Asian/Pacific countries only)
www.euro.dell.com
(Europe only)
NOTE:
Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.
