Dell PowerEdge 1600SC Systems Istallation And Troubleshooting Manual Download Page 59

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If the problem persists, see "

Getting Help

Troubleshooting an IDE Hard Drive in a RAID Configuration

Problem

Device driver error

Hard-drive cables

Device drivers

Action

Run the hard drive tests in the system diagnostics (see "

Running the System Diagnostics

").

For information on testing the controller, see the RAID controller's documentation.

If the tests fail, continue to

step 2

Restart your system and enter the RAID configuration utility.

For information on the configuration utility, see the documentation supplied with the RAID controller card.

Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the

Dell OpenManage Server Assistant

CD and the documentation that accompanied the controller card.

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

Remove the cover (see "

Removing the Cover

").

Lay the system on its right side.

Ensure that the hard drive interface cable is properly connected between the drive and the controller card (see the documentation that accompanied

the controller card).

If the hard drive is the boot drive, ensure that the drive is configured and connected properly (see "

Configuring the Boot Drive

" in "Installing Drives").

Ensure that a power cable is properly connected to the drive.

10.

Stand the system upright.

11.

Install the cover (see "

Installing the Cover

").

12.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the problem persists, continue to

step 13

13.

Partition and logically format the hard drive (see the operating system documentation).

14.

If possible, restore the files to the drive.

If the problem persists, see "

Getting Help

Troubleshooting a SCSI Hard Drive (System With SCSI Backplane)

CAUTION:

Before you perform this procedure, see "

Safety First

—

For You and Your System

CAUTION:

See "Protecting Against Electrostatic Discharge" in the safety instructions in your

System Information Guide

NOTICE:

This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

Summary of Contents for PowerEdge 1600SC

Page 1: ...ogo PowerEdge Dell OpenManage DellNet Dell Precision Dimension Inspiron OptiPlex and Latitude are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation MS DOS is a registered trademark of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any prop...

Page 2: ...rcuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumpers A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper settin...

Page 3: ...g speeds Figure A 3 System Board Connectors Jumper Setting Description J11 pins 1 and 2 default The password feature is enabled The password feature is disabled J11 pins 3 and 4 default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot see Resetting Corrupted BIOS Configuration in Troubleshooting Your System jumpered...

Page 4: ...e FRONT PANEL Front panel switches and indicators FRONT SYS FAN Front system fan power KB MS PS 2 keyboard and mouse LAN NIC PRIMARY IDE Primary IDE PWR CONN System board power SCSI CONN SCSI controller SCSIB CONN SCSI backplane SECONDARY IDE Secondary IDE SLOTn Expansion slots l 1 2 64 bit 66 MHz PCI l 3 4 64 bit 100 MHz PCIX l 5 6 32 bit 33 MHz PCI REAR SYS FAN Back system fan power USB USB 2 12...

Page 5: ...system and or setup password you must install the jumper plug 8 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 9 Remove the cover see Removing the Cover in Troubleshooting Your System 10 Lay the system on its right side 11 Install the password jumper plug See Figure A 2 to locate the password jumper on the system board 12 Stand the syste...

Page 6: ...o communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 I O Connectors Table B 1 shows the icons used to label the conn...

Page 7: ...ial Connector Pin Assignments Parallel Connector The integrated parallel connector intended primarily for use by printers that require data in parallel format uses a 25 pin D subminiature connector on the system s back panel The default designation of the system s parallel connector is LPT1 If you add an expansion card containing a parallel connector configured as LPT1 IRQ7 I O address 378h use th...

Page 8: ... Printer data bit 0 3 PD1 I O Printer data bit 1 4 PD2 I O Printer data bit 2 5 PD3 I O Printer data bit 3 6 PD4 I O Printer data bit 4 7 PD5 I O Printer data bit 5 8 PD6 I O Printer data bit 6 9 PD7 I O Printer data bit 7 10 ACK I Acknowledge 11 BUSY I Busy 12 PE I Paper end 13 SLCT I Select 14 AFD O Automatic feed 15 ERR I Error 16 INIT O Initialize printer 17 SLIN O Select in 18 25 GND N A Grou...

Page 9: ... Connector Pin Numbers Table B 6 USB Connector Pin Assignments NOTE Installing a video card automatically disables the system s integrated video controller Pin Signal I O Definition 1 RED O Red video 2 GREEN O Green video 3 BLUE O Blue video 4 NC N A No connection 5 8 10 GND N A Signal ground 9 VCC N A Vcc 11 NC N A No connection 12 DDC data out O Monitor detect data 13 HSYNC O Horizontal synchron...

Page 10: ...ed with a standard RJ45 compatible plug Observe the following cabling restrictions l Use Category 5 or greater wiring and connectors l Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Pin Signal I O Definition 1 TD O Dat...

Page 11: ... AC alternating current ADC analog to digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application specific integrated circuit BIOS basic input output system BMC baseboard management controller bpi bits per inch bps bits per second BTU British thermal unit C Celsius ...

Page 12: ... complementary metal oxide semiconductor COM communications cpi characters per inch cpl characters per line CPU central processing unit DAC digital to analog converter DAT digital audio tape dB decibel s dBA adjusted decibel s DC direct current DDR double data rate ...

Page 13: ...t memory access DOC Department of Communications in Canada dpi dots per inch DRAC III remote access card DRAM dynamic random access memory DS DD double sided double density DS HD double sided high density ECC error checking and correction EDO extended data out EGA enhanced graphics adapter EIDE ...

Page 14: ...panded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read only memory ERA embedded remote access ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet ...

Page 15: ...abyte s GUI graphical user interface Hz hertz I O input output ID identification IDE integrated drive electronics IRQ interrupt request K kilo 1024 KB kilobyte s KB sec kilobyte s per second Kb kilobit s Kbps kilobit s per second ...

Page 16: ... local area network lb pound s LCD liquid crystal display LED light emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter s mA milliampere s mAh milliampere hour s MB megabyte s ...

Page 17: ...boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz mm millimeter s ms millisecond s MTBF mean time between failures mV millivolt s NIC network interface controller NiCad nickel cadmium NiMH nickel metal hydride NMI ...

Page 18: ...ne time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution board PDU power distribution unit PGA pin grid array PIC personal identification code POST power on self test ppm pages per minute ...

Page 19: ...xecution environment RAID redundant arrays of independent disks RAC remote access controller RAM random access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red green blue ROM read only memory rpm revolutions per minute RTC real time clock ...

Page 20: ...tem event log SDRAM synchronous dynamic random access memory SIMM single in line memory module SMB server management bus SMI system management interrupt SNMP Simple Network Management Protocol SRAM static random access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch ...

Page 21: ...universal serial bus V volt s VAC volt s alternating current VDC volt s direct current VGA video graphics array VLSI very large scale integration VRAM video random access memory VRM voltage regulator module W watt s WH watt hour s XMM extended memory manager XMS ...

Page 22: ...eXtended Memory Specification ZIF zero insertion force Back to Contents Page ...

Page 23: ...ftware documentation describes the features requirements installation and basic operation of the software l Operating system documentation describes how to install if necessary configure and use the operating system software l Other documentation included on the CDs that came with your system describing the use of advanced system features l Updates are sometimes included with the system to describ...

Page 24: ...s The system indicators and front and back panel features are illustrated in this section This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message Front Panel Features Figure 2 1 Figure 2 2 and Figure 2 3 show the system s front panel features Table 2 1 describes the front panel controls and indicators Fi...

Page 25: ...ssed for more than four seconds the system power will turn off regardless of the current operating system state l If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see your User s Guid...

Page 26: ...ription Power connector Connects the system s power supply to a power source Power cable strain relief loop Relieves strain on the power cable NIC indicators Provide information on NIC status see NIC Indicator Codes Expansion slots Provide two 64 bit 100 MHz slots two 64 bit 66 MHz slots and two 32 bit 33 MHz slots I O ports and connectors Connect peripheral devices to the system Indicator Functio...

Page 27: ... hard drive is active on the SCSI bus This indicator is controlled by the hard drive Table 2 5 Hard Drive Status Indicator Codes NIC Indicator Codes The NIC on the back panel has an indicator that provides information on network activity and link status see Figure 2 7 Table 2 6 lists the NIC indicator codes Figure 2 7 NIC Indicators Indicator Function Power supply status Green indicates that the p...

Page 28: ...eshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System Alert Back system fan was not detected Specified fan is missing faulty or improperly installed See Troubleshooting System Cooling in Troubleshooting Your System Alert CPU n fan was not detected Alert Front system fan was not detected Alert Cover was previously removed The chassis ...

Page 29: ...r System Diskette drive seek failure Incorrect configuration settings in the System Setup program Run the System Setup program to correct the settings see Using the System Setup Program in your User s Guide Faulty or improperly installed diskette drive See Troubleshooting the Diskette Drive in Troubleshooting Your System Diskette read failure Faulty or improperly inserted diskette Replace the disk...

Page 30: ...p Non system disk or disk error Faulty diskette diskette drive CD drive or hard drive See Troubleshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System If the problem persists see Getting Help Not a boot diskette No operating system on diskette Use a bootable diskette One value1 MHz Processor L2 Cache 512KB One value2 MHz processor L2 ...

Page 31: ... Your System If the problem persists see Getting Help Seek error Seek operation failed Shutdown failure Shutdown test failure See Troubleshooting System Memory in Troubleshooting Your System Time of day clock stopped Faulty battery See Troubleshooting the System Battery in Troubleshooting Your System Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery...

Page 32: ... Help 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure See Troubleshooting the Keyboard in Troubleshooting Your System 3 3 1 CMOS failure See Getting Help 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video m...

Page 33: ... follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system For example the software generates messages that appear in the SNMP trap log file Alert messages consist of information status warning and failure messages for drive temperature fan and power conditions For more information see the systems ...

Page 34: ...ilable before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Codes and Messages provides information abou...

Page 35: ...CI device for specific IRQ requirements Table 3 1 IRQ Assignment Defaults Back to Contents Page IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Serial port 2 COM2 and COM4 IRQ4 Serial port 1 COM1 and COM3 IRQ5 Available IRQ6 Diskette drive controller IRQ7 Parallel port IRQ8 Real time clock IRQ9 ACPI functions used for pow...

Page 36: ...formation see the online Dell OpenManage Server Administrator User s Guide Features of the System Diagnostics The system diagnostics provides a series of menus and options from which you choose particular device groups or devices You can also control the sequence in which the tests are run The diagnostic menus have these helpful features l Options that let you run tests individually or collectivel...

Page 37: ...icular device select Test One Device For a complete test of the system select Test All Devices and then select Extended Tests To test a particular area of the system choose Advanced Testing When you select Advanced Testing the main screen of the diagnostics appears This screen includes a listing of the various device groups in the system and the system s service tag number To view data on test res...

Page 38: ...e Groups menu at the bottom of the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen Press the left and right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highlighted option appears on the bottom line of the screen If you want more information about a device gro...

Page 39: ...ing Specific System Problems 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If the system is connected to a PDU turn the PDU off and then on again If the PDU is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU Safety First For You and Your System Troubleshooting Redundant P...

Page 40: ... 5 1 System Orientation Look listen for Action An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video S...

Page 41: ...y from the front panel see Figure 5 2 3 Pivot the bezel downward until it is at right angles to the front panel 4 Unsnap the bezel from the metal clips on the front panel CAUTION Before you perform this procedure see Safety First For You and Your System NOTICE To remove the bezel the system must be standing upright NOTICE Figure 5 2 shows the system standing upright as the bezel is being removed H...

Page 42: ...e Figure 5 3 3 Grasp the cover at both ends and slide it toward the front of the system 4 Lift the cover away from the system Figure 5 3 Removing the Cover Installing the Cover 1 Ensure that no tools or loose parts are left inside the system 2 Fit the cover on the side of the system and slide the cover backward 3 Tighten the three cover thumbscrews see Figure 5 3 4 Replace the bezel Baffle CAUTION...

Page 43: ...de the baffle upward Installing the Baffle When you install the baffle note the proper position of the back edge of the baffle in Figure 5 4 After aligning both ends of the baffle slide the baffle into the system until the release tabs lock into place Checking the Equipment This section provides troubleshooting procedures for equipment that connects directly to the system such as the monitor keybo...

Page 44: ...board appears to be free of physical damage go to step 3 If the keyboard is damaged continue to step 2 2 Swap the faulty keyboard with a working keyboard If the problem is resolved you must replace the faulty keyboard see Getting Help 3 Run the keyboard test in the system diagnostics see Running the System Diagnostics If the test fails see Getting Help 4 Swap the faulty keyboard with a working key...

Page 45: ...gs see Using the System Setup Program in your User s Guide If the ports are enabled go to step 3 If the ports are not enabled continue to step 2 2 Change the settings to enable the serial port and or parallel port 3 Restart the system and run the serial ports test and or the parallel ports test in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help If the t...

Page 46: ...he printer s self test If the self test fails the printer is malfunctioning see Getting Help Troubleshooting a USB Device Problem l System message indicates a problem with a USB device l Device connected to a USB port is not operating properly l USB device interface cable Action 1 Enter the System Setup program and ensure that the USB ports are enabled see Using the System Setup Program in your Us...

Page 47: ...he reinstalled drivers to become active l Try changing the auto negotiation setting if possible l Try another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 2 Ensure that the appropriate drivers are installed and the protocols are bound 3 Enter the System Setup program and confirm that the NIC is enabled see Using the ...

Page 48: ...ler card During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see Jumpers Switches and Connectors Responding to a Systems Management Alert Message The optional systems management applications monitor critical system voltages and temperatures the cooling fans and the status of hard drives in the system Alert messages appear in the a...

Page 49: ...shooting a Damaged System Problem l System was dropped or damaged Action 1 Ensure that the following components are properly installed and connected l Expansion cards l Power cables l Cooling fans l Drives 2 Ensure that all cables are properly connected 3 Ensure that all components are properly installed and free from damage 4 Run the system board tests in the system diagnostics see Running the Sy...

Page 50: ...and that the green AC line status indicator on the supply is lit see Power Indicator Codes in Indicators Codes and Messages 3 If AC power is available to the system remove the faulty power supply see Removing a Redundant Power Supply in Installing System Options 4 Install a new power supply see Installing a Redundant Power Supply in Installing System Options 5 If the problem is not resolved see Ge...

Page 51: ... System Cooling Problem l A fan is not operating properly l System message indicates a problem with cooling l Systems management software issues a fan related error message l Expansion card filler brackets are not installed over empty expansion slots Action 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing ...

Page 52: ...empty expansion slots see Removing an Expansion Card in Installing System Options 7 Stand the system upright 8 Install the cover see Installing the Cover 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Run Quick Tests in the system diagnostics see Running the System Diagnostics If the problem persists continue to step 11 11 Turn off the ...

Page 53: ...to step 17 3 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 4 Remove the cover see Removing the Cover 5 Lay the system on its right side 6 Reseat the memory modules in their sockets see Installing Memory Modules in Installing System Options 7 Stand the system upright 8 Install the cover see Installing the Cover 9 Reconnect the system to ...

Page 54: ...ette with a known working diskette If the problem is resolved the diskette is faulty 2 Enter the System Setup program and verify that the system is configured correctly see Using the System Setup Program in your User s Guide 3 Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly see Running the System Diagnostics If the tests fail continu...

Page 55: ...following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Lay the system on its right side d Reinstall one of the expansion cards you removed in step 16 see Installing an Expansion Card in Installing System Options e Stand the system upright f Install the cover see Installing the Cover g...

Page 56: ...tion 1 Swap the tape cartridge with a known working cartridge If the problem is resolved the cartridge is faulty 2 Run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly see Running the System Diagnostics If the tests fail continue to step 3 3 Test the tape drive by performing a tape backup and verification test see the tape backup software docume...

Page 57: ...re installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card 4 Test the tape drive by performing a tape backup and verification test see the tape backup software documentation If the tests fail continue to step 5 5 Reinstall the tape backup software as instructed in the ...

Page 58: ...system on its right side 6 Ensure that the hard drive interface cable is properly connected between the drive and the system board To identify system board connectors see Figure A 3 7 If the hard drive is the boot drive ensure that the drive is configured and connected properly see Configuring the Boot Drive in Installing Drives 8 Ensure that a power cable is properly connected to the drive 9 Stan...

Page 59: ...nsure that the hard drive interface cable is properly connected between the drive and the controller card see the documentation that accompanied the controller card 8 If the hard drive is the boot drive ensure that the drive is configured and connected properly see Configuring the Boot Drive in Installing Drives 9 Ensure that a power cable is properly connected to the drive 10 Stand the system upr...

Page 60: ...d disconnect the system from its electrical outlet b Remove the system cover see System Cover c Check the SCSI cable connection to the SCSI host adapter The SCSI cable may be connected to the SCSI host adapter on the system board or a SCSI host adapter card installed in an expansion slot 7 Partition and logically format the hard drive If possible restore the files to the drive To partition and log...

Page 61: ...ve ensure that the drive is configured and connected properly see Configuring the Boot Drive in Installing Drives 10 Ensure that a power cable is properly connected to the drive 11 Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate See the documentation for the hard drive for instructions on configuring the SCSI I...

Page 62: ...UTION Before you perform this procedure see Safety First For You and Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide Troubleshooting the System Board Problem l System message indicates a problem with the system board Action 1 Turn off the system including any attached peripherals and disconnect the system from the elect...

Page 63: ...ts right side 4 Install the NVRAM clear jumper See Figure A 2 to locate the jumper on the system board If you do not have a spare jumper see Getting Help 5 Stand the system upright 6 Install the cover see Installing the Cover 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Turn off the system including any attached peripherals and disconn...

Page 64: ...ion settings appropriate for your system see Using the System Setup Program in your User s Guide 16 Reboot the system If the problem persists see Getting Help 17 Enter the System Setup program and restore any option settings that were not in your default configuration For more information see Using the System Setup Program in your User s Guide Back to Contents Page ...

Page 65: ...he system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right side 5 Disconnect the fan power cable from the fan power connector on the chassis see Figure 6 1 6 Remove the fan power cable ...

Page 66: ... and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Disconnect the fan power cable from the fan power connector on the system board To identify system board connectors see Figure A 3 5 Pull the fan bracket release tab away from the back panel and slide the fan assembly upward about 1 cm ...

Page 67: ...lly inserted rotate the power supply handle upward to lock the power supply in place The power supply will not function until the handle is fully closed 3 Plug the power cable into the power supply making sure that the cable passes through the power cable strain relief loop Figure 6 2 Removing and Installing an Optional Redundant Power Supply CAUTION Before you perform this procedure see Safety Fi...

Page 68: ...hooting Your System 4 Lay the system on its right side 5 Remove the filler bracket from the expansion slot 6 Install the expansion card see Figure 6 3 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the system board b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Install the screw t...

Page 69: ...he latch b Remove the screw that secures the expansion card bracket to the back panel c Grasp the expansion card by its top corners and carefully remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch 7 Stand the system upright 8 Install the cover see Installing t...

Page 70: ...system on its right side 4 Install or remove memory modules as necessary to reach the desired memory total see Installing Memory Modules and Removing Memory Modules See Figure A 3 to locate the memory module connectors 5 Stand the system upright 6 Install the cover see Installing the Cover in Troubleshooting Your System 7 Reconnect the system to its electrical outlet and turn the system on includi...

Page 71: ...dule see Figure A 3 5 Press down and outward on the memory module connector ejectors as shown in Figure 6 4 to allow the memory module to be inserted into the connector Figure 6 4 Removing and Installing a Memory Module 6 Align the notch in the memory module s edge connector with the alignment key in the socket and insert the memory module in the connector see Figure 6 4 The memory module connecto...

Page 72: ...ertical plastic baffle to improve access to the microprocessor socket see Removing the Baffle in Troubleshooting Your System 5 Disconnect the microprocessor fan cable from the fan power connector on the system board see Figure 6 5 To identify system board connectors see Figure A 3 6 Remove the back system fan see Removing the Back System Fan CAUTION Before you perform this procedure see Safety Fir...

Page 73: ...ready for the new microprocessor see Figure 6 6 Figure 6 6 Removing and Installing a Microprocessor 10 Unpack the new microprocessor If any of the pins on the microprocessor appear bent see Getting Help for instructions on obtaining technical assistance 11 Ensure that the microprocessor socket release lever is in the fully open position 12 Align pin 1 on the microprocessor see Figure 6 6 with pin ...

Page 74: ... System Setup Program in your User s Guide As the system boots it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program A message similar to the following appears One 1 8 GHz Processor Processor Bus 400 MHz L2 cache 512 KB Advanced 24 Confirm that the top line of the system data area in the System Setup program cor...

Page 75: ...stem to its electrical outlet and turn the system on including any attached peripherals Figure 6 7 Replacing the System Battery 11 Enter the System Setup program to confirm that the battery is operating properly see Using the System Setup Program in your User s Guide 12 Enter the correct time and date in the System Setup program s Time and Date fields 13 Exit the System Setup program 14 To test th...

Page 76: ...ard Diskette Drive Drives Required Cable Cable Connections IDE CD drive DVD drive or combination drive See Figure 7 4 40 pin IDE 2 drop cable IDE drive and secondary IDE connector on system board Up to two IDE hard drives See Figure 7 8 80 pin IDE 2 drop cable IDE hard drives and primary IDE connector on system board Three or four IDE hard drives See Figure 7 11 80 pin IDE bundled 4 drop cable IDE...

Page 77: ...face Cables SCSI interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin 1 in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable SCSI ID Numbers Each drive attached to a SCSI controller must have a unique SCSI ID number from 0...

Page 78: ...r card see the documentation that accompanied the controller card Diskette Drive Removing a Diskette Drive 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right side 5 ...

Page 79: ... you remove a 5 25 inch drive permanently you must install both the chassis and bezel inserts Removing the Front Panel Drive Inserts 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Remove th...

Page 80: ...so see IDE Configuration Information or SCSI Configuration Information for information on configuring the drive 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the front panel inserts for the empty external drive bay see Removing the Front Panel Drive Inserts 4 Lay the system on its right side 5 If the drive was supplied with a...

Page 81: ...ected to the SCSI controller on the system board l Figure 7 6 shows a SCSI tape drive connected to a SCSI controller card If necessary temporarily remove the baffle to allow easier routing of the interface cable see Removing the Baffle in Troubleshooting Your System For information about the controller card see the documentation that accompanied the card Figure 7 4 Connecting an IDE CD Drive and O...

Page 82: ...rn the system on including any attached peripherals 15 Test the drive l If you installed an IDE drive run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly see Running the System Diagnostics l If you installed a SCSI drive run the SCSI controllers test in the system diagnostics see Running the System Diagnostics l If you installed a tape drive se...

Page 83: ...he electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Disconnect all power cables and interface cables from the hard drives in the drive bay 5 Remove the hard drive bay see Figure 7 7 a Loosen the four Phillips head screws that secure the drive bay in the system b Slide the drive bay out of the system 6 If you are removin...

Page 84: ...ee Figure 7 7 a Slide the drive into the drive bay with the back of the drive toward the back of the drive bay b Install the two screws that secure the drive in the drive bay 9 Install the hard drive bay see Figure 7 7 a With the side of the drive bay labeled Top facing toward the external drive bays slide the drive bay into the system b Replace the four screws that secure the drive bay in the sys...

Page 85: ...t Plug SCSI Hard Drives to the Integrated SCSI Controller Figure 7 10 Connecting Non Hot Plug SCSI Hard Drives to an Optional SCSI RAID Controller Card Figure 7 11 Connecting IDE Hard Drives to an Optional IDE RAID Controller Card ...

Page 86: ...n the hard drive tests in the system diagnostics see Running the System Diagnostics Also see the RAID controller s documentation for information on testing the controller l If you installed one or more SCSI hard drives connected to the SCSI controller on the system board run the SCSI controllers tests and the hard drive tests in the system diagnostics see Running the System Diagnostics l If you in...

Page 87: ... If the drive has been online the drive status indicator will blink green two times a second as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive see Figure 7 14 Figure 7 14 Removing and Installing a Hot Plug Hard...

Page 88: ...nd prepare it for installation For instructions see the documentation that accompanied the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right side 5 Install the controller card in expansion slot 1 or 2 see Installing an Expansion Car...

Page 89: ...hat any required device drivers are installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card 11 Test the array l If you are setting up an IDE RAID array run the hard drive tests in the system diagnostics see Running the System Diagnostics l If you are setting up a SCSI ...

Page 90: ... system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call Online Services You can access Dell Support at sup...

Page 91: ...ch provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact info...

Page 92: ... follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you ...

Page 93: ...uide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your oper...

Page 94: ...00 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malay...

Page 95: ...port dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica Gene...

Page 96: ...ervice non technical post sales issues 800 93 8291 Transaction Sales toll free 800 96 4109 Large Corporate Accounts HK toll free 800 96 4108 Large Corporate Accounts GCP HK toll free 800 90 3708 India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Irelan...

Page 97: ...ustin Texas U S A 512 728 4093 Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420...

Page 98: ...e 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru...

Page 99: ...com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Fax Technical Support 08 590 05...

Page 100: ...ree 1 800 247 9362 Consumer Home and Home Office Technical Support toll free 1 800 624 9896 Customer Service toll free 1 800 624 9897 DellNet Service and Support toll free 1 877 Dellnet 1 877 335 5638 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Financial Services website www dellfinancialservices com Financial Services lease loans toll free 1 877 577 3355 Financial Services De...

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