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Contacting Dell

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Contacting Dell

 

NOTE: 

If you do not have an active Internet connection, you can find 

contact information on your purchase invoice, packing slip, bill, or Dell 
product catalog.

Dell provides several online and telephone-based support and service 
options. Availability varies by country and product, and some services 
may not be available in your area. To contact Dell for sales, technical 
support, or customer service issues.

1

Visit 

www.dell.com/support

2

Select your support category.

3

If you are not a U.S. customer, select your country code at the top 
of the page, or select All to see more choices.

4

Select the appropriate service or support link based on your need.

Summary of Contents for Portable Backup Hard Drive

Page 1: ...User s Guide ...

Page 2: ...m WARNING A WARNING indicates a potential for property damage personal injury or death ____________________ 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of thei...

Page 3: ...ion 5 Package Contents 5 System Requirements 5 Specifications 5 Physical View 6 3 Setup 7 Installing the Drive 7 Disconnecting the Drive 8 4 Introducing Seagate Dashboard 9 5 Troubleshooting 10 Hard Drive LED States and Description 12 6 Contacting Dell 13 ...

Page 4: ...e during drive activity WARNING Many repairs may only be done by a certified service technician You should only perform troubleshooting as authorized in your product documentation or as directed by the online or telephone service and support team CAUTION Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTION To prevent data loss save and close all open files...

Page 5: ...our product Package Contents Dell portable external hard drive 500 GB 1 TB 2 TB USB 3 0 interface 18 inch USB 3 0 cable Quick Start Guide China Warranty Card Safety Environment and Regulatory Information Tech Sheet Terms and Conditions Sheet System Requirements Windows 8 Windows 7 Specifications Hard Drive Specifications Item Specification Drive Type External USB hard drive Connector option USB 3 ...

Page 6: ...Introduction 6 Physical View 1 Hard drive activity LED 2 Hard drive cable connector ...

Page 7: ... of connecting and turning on the drive NOTE The white LED on the interface adapter lights up when you connect the drive to the computer 3 Click Open Folder to View Files Using Windows Explorer to open the drive letter or click on the drive letter in Computer You can now begin copying files to the external hard drive by manually using the copy and paste options by dragging and dropping files into ...

Page 8: ...ard drive 1 Click the Safely Remove Hardware icon in the system tray near the clock NOTE The Safely Remove Hardware icon looks like a USB connector with a green check mark on it 2 A pop up menu will appear listing the devices that can be removed from the computer 3 Click the external hard drive on the pop up menu 4 When you see a pop up message saying that it s safe to remove the hardware you can ...

Page 9: ...n automatic backup plan Media sharing Upload your pictures and videos to popular social networking services such as Facebook Flickr and YouTube Media saving Download photos and videos from your social networking services to your external hard drive NOTE You must install the Seagate Dashboard installer before you can launch Seagate Dashboard For more information read the Seagate Dashboard User Guid...

Page 10: ...ive LED should turn on if the hard drive is receiving adequate power c Check the USB 3 0 data cable or try using an alternate cable 2 Slow data transfer rate Ensure that the drive is connected to a USB 3 0 port Refer to the user guide of your computer manufacturer to determine the location of the USB 3 0 ports on your computer 3 AutoPlay not popping up a Check the AutoPlay settings in Windows b Op...

Page 11: ...oot menu NOTE To diagnose your storage drive on a Dell computer you can launch the PC Checkup Dell Diagnostics tool from the My Dell icon Or visit www dell com support Diagnostics us en 19 4 Hard drive not detected in BIOS system setup Press the CTRL ALT DELETE keys together when on the BIOS screen This will restart your computer and the external hard drive should now be listed under the bootable ...

Page 12: ...ive activity state Hard drive LED status OFF LED is turned OFF Hard drive idle LED glowing at maximum brightness Hard drive reading writing data LED blinking slowly every 3 seconds Hard drive on standby LED glowing but with reduced brightness Hard drive on hibernate LED is OFF ...

Page 13: ...d support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit www dell com support 2 Select your support category 3 If you are not a U S customer select your country code at the top of the page or select All to see more choices 4 Select the appropriate servi...

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