Troubleshooting
10
Troubleshooting
This section is designed to walk you through troubleshooting steps in
order to identify solutions to commonly experienced issues with USB-
connected external drives.
Issues and Solutions
Steps Symptom
Solution
1
Drive is not recognized
by the system
a
Check the USB connection.
Disconnect and re-connect to a
different USB port.
b
Check the connection between the
PC and the drive. The hard drive
LED should turn on if the hard drive
is receiving adequate power.
c
Check the USB 3.0 data cable, or try
using an alternate cable.
2
Slow data transfer rate
Ensure that the drive is connected to a USB
3.0 port. Refer to the user guide of your
computer manufacturer to determine the
location of the USB 3.0 ports on your
computer.
3
AutoPlay not popping
up
a
Check the AutoPlay settings in
Windows.
b
Open
AutoPlay
by clicking the
Start
button, and then clicking
Control
Panel
. In the search box, type
autoplay, and then click
AutoPlay
in
the options.
c
To turn AutoPlay on, select the
Use
AutoPlay for all media and devices
checkbox.
