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Dell PE R720XD, Owner'S Manual

The Dell PE R720XD installation manual is available for free download on manualshive.com. This comprehensive guide provides step-by-step instructions for setting up and configuring the powerful R720XD server, ensuring a seamless installation process. Get the most out of your Dell PE R720XD with this essential manual, available for download now.

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Troubleshooting An Optical Drive

.........................................................................................................................125

Troubleshooting A Tape Backup Unit

...................................................................................................................125

Troubleshooting A Hard Drive

..............................................................................................................................126

Troubleshooting A Storage Controller

..................................................................................................................126

Troubleshooting Expansion Cards

........................................................................................................................127

Troubleshooting Processors

.................................................................................................................................128

5 Using System Diagnostics.....................................................................................................129

Dell Online Diagnostics

.........................................................................................................................................129

Dell Embedded System Diagnostics

.....................................................................................................................129

When To Use The Embedded System Diagnostics

........................................................................................129

Running The Embedded System Diagnostics

.................................................................................................129

System Diagnostic Controls

...........................................................................................................................130

6 Jumpers And Connectors......................................................................................................131

System Board Jumper Settings

............................................................................................................................131

System Board Connectors

....................................................................................................................................132

Disabling A Forgotten Password

..........................................................................................................................134

7 Technical Specifications.......................................................................................................135

8 System Messages...................................................................................................................141

LCD Messages

......................................................................................................................................................141

Viewing LCD Messages

.................................................................................................................................141

Removing LCD Messages

...............................................................................................................................141

System Error Messages

........................................................................................................................................141

Warning Messages

...............................................................................................................................................155

Diagnostic Messages

...........................................................................................................................................155

Alert Messages

.....................................................................................................................................................155

9 Getting Help..............................................................................................................................157

Contacting Dell

.....................................................................................................................................................157

Summary of Contents for PE R720XD

Page 1: ...Dell PowerEdge R720 and R720xd Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 ...

Page 2: ...arks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered tra...

Page 3: ... Setup 22 Responding To Error Messages 22 Using The System Setup Navigation Keys 22 System Setup Options 22 System Setup Main Screen 23 System BIOS Screen 23 System Information Screen 23 Memory Settings Screen 24 Processor Settings Screen 24 SATA Settings Screen 25 Boot Settings Screen 26 Integrated Devices Screen 26 Serial Communications Screen 27 System Profile Settings Screen 28 System Security...

Page 4: ...The Cooling Shroud 40 System Memory 40 General Memory Module Installation Guidelines 43 Mode Specific Guidelines 44 Sample Memory Configurations 45 Removing Memory Modules 47 Installing Memory Modules 48 Hard Drives 49 Removing A 2 5 Inch Hard Drive Blank 49 Installing A 2 5 Inch Hard Drive Blank 50 Removing A 2 5 Inch Hard Drive Blank Back 50 Installing A 2 5 Inch Hard Drive Blank Back 51 Removin...

Page 5: ...r 3 65 Removing An Expansion Card From The Expansion Card Riser 1 66 Installing An Expansion Card Into The Expansion Card Riser 1 67 Removing Expansion Card Risers 68 Installing Expansion Card Risers 71 SD vFlash Card 71 Replacing An SD vFlash Card 71 Removing The vFlash Media Unit 72 Installing The vFlash Media Unit 73 Internal Dual SD Module 74 Removing The Internal Dual SD Module 74 Installing ...

Page 6: ...e R720xd 111 Installing The Control Panel PowerEdge R720xd 112 Removing The I O Panel PowerEdge R720xd 113 Installing The I O Panel PowerEdge R720xd 114 System Board 114 Removing The System Board 114 Installing The System Board 116 4 Troubleshooting Your System 119 Safety First For You And Your System 119 Troubleshooting System Startup Failure 119 Troubleshooting External Connections 119 Troublesh...

Page 7: ...tics 129 When To Use The Embedded System Diagnostics 129 Running The Embedded System Diagnostics 129 System Diagnostic Controls 130 6 Jumpers And Connectors 131 System Board Jumper Settings 131 System Board Connectors 132 Disabling A Forgotten Password 134 7 Technical Specifications 135 8 System Messages 141 LCD Messages 141 Viewing LCD Messages 141 Removing LCD Messages 141 System Error Messages ...

Page 8: ...8 ...

Page 9: ...iant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or b...

Page 10: ...ue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to a power source and an error is detected the LCD lights amber regardless of whether the system is turned on or off 8 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive 9 Hard drives 3 5 inc...

Page 11: ...onding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system NOTE On ACPI compliant operati...

Page 12: ... LCD panel provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention See System Error Messages for information about specific error codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition The LCD backlight is off when the system is in standby mode and...

Page 13: ...e proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL T...

Page 14: ...ve actions associated with these indicators Health indicator Condition Corrective Action If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive See the System Event Log or system messages for the specific issue Invalid memory configurations can caus...

Page 15: ...is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting Help Memory indicator Condition Corrective Action The indicator blinks amber if a memory error occurs See the system event log or system messages for the location of the failed memory Reinstall the mem...

Page 16: ... drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and off Predicted drive failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Dri...

Page 17: ... seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 3 iDRAC7 Enterprise port Dedicated management port NOTE The port is available for use only if the iDRAC7 Enterprise license is insta...

Page 18: ...d slot Allows you to insert a vFlash media card NIC Indicator Codes Figure 9 NIC Indicator 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid netwo...

Page 19: ...id power source is connected to the power supply and that the power supply is operational Flashing amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Out...

Page 20: ...y Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at support dell com manuals The rack documentation included with your rack solution describes...

Page 21: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Page 22: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Page 23: ...and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports NOTE This setting is not available on the PowerEdge R720xd Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related...

Page 24: ...C Mode Mirror Mode Spare Mode and Spare with Advanced ECC Mode By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system suppo...

Page 25: ...etcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Number of Cores per Processor Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Processor 64 bit Support ...

Page 26: ...efault the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retr...

Page 27: ...obal Enable Allows you to enable or disable the BIOS configuration of Single Root I O Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Disabled Slot Disablement Allows you to enable or disable available PCIe slots on your system The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot CAUTION Slot disablement must be us...

Page 28: ...ers are available only when the System Profile is set to Custom CPU Power Management Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Memory Frequency Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Turbo Boost Allows you to enable or dis...

Page 29: ...n without Pre boot Measurements TPM Activation Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change TPM Status Displays the TPM status TPM Clear CAUTION Clearing the TPM results in loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Cl...

Page 30: ... disable the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled In System Characterization This field enables or disables In System Characterization By default In System Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the passwo...

Page 31: ... prompts you to re enter the system password 6 Re enter the system password that you entered earlier and click OK 7 Select Setup Password enter your system password and press Enter or Tab A message prompts you to re enter the setup password 8 Re enter the setup password that you entered earlier and click OK 9 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you t...

Page 32: ...ect password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the s...

Page 33: ...ptions any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS B...

Page 34: ...ecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using t...

Page 35: ...90871 1 hand crimping tool or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away fr...

Page 36: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that ...

Page 37: ...ect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 38: ...able securing bracket 3 PCIe card holder 4 cooling shroud 5 expansion card riser 3 6 network daughter card 7 expansion card riser 2 8 expansion card riser 1 9 heat sink for processor 1 10 heat sink for processor 2 11 DIMMs 24 12 cooling fans 6 13 hard drive backplane 38 ...

Page 39: ...Removing The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions tha...

Page 40: ... is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 1 Align the tabs on the cooling shroud with the securing slots on the chassis 2 Lower the coo...

Page 41: ...ating voltage system profile selected for example Performance Optimized Custom or Dense Configuration Optimized maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second socket bl...

Page 42: ... 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations 42 ...

Page 43: ...LRDIMMs can be populated regardless of rank count Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all sockets with white release tabs first then black and then green Do not populate the third DIMM socket in a channel with green release tabs i...

Page 44: ...ng this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor conf...

Page 45: ...T s 1R x8 1600 MT s A1 A2 A3 A4 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 16 2 8 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 4 4 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 24 2 12 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 48 4 12 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 8 6 2R x4 1333 MT s 2R x4 1600 MT s ...

Page 46: ...R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 4 24 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 8 12 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 8 16 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R x4 1333 MT s A1 A2 A3 A4...

Page 47: ... the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came wi...

Page 48: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be in...

Page 49: ...emory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives All hard drives connect to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive ...

Page 50: ...the release button clicks into place 3 If applicable install the front bezel Removing A 2 5 Inch Hard Drive Blank Back NOTE This procedure applies only to PowerEdge R720xd CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed Pull the hard drive blank out until it is free of the hard drive slot Figure 20 Removing and Installing a 2 5 Inch Hard Drive ...

Page 51: ...alling a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive CAUTION To prevent data loss ensure that your operating system supports hot swap dr...

Page 52: ...g that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully ins...

Page 53: ...Hard Drive Carrier 1 hard drive carrier 2 hard drive 3 screws 4 Installing A Hard Drive Into A Hard Drive Carrier CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authoriz...

Page 54: ...ect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the cooling fan assembly 5 Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the side of the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinch...

Page 55: ...ezel 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system 4 To remove the optical drive blank press the blue release tab at the back of the blank and push the blank out of the system 5 Align the optical drive with the optical drive slot on the front of chassis 6 Slide the optical drive into the slot until the latch snaps in...

Page 56: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is o...

Page 57: ...the connector on the system board 3 Slide the cooling fan into the securing slots until the tabs lock into place 4 Close the system Removing The Cooling Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppo...

Page 58: ... not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly Incorrectly installed cables may get damaged 1 Align the cooling fan assembly slots with the guide pins on the chassis 2 Slide the cool...

Page 59: ...d in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 L...

Page 60: ...TION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 If installed remove the full length PCIe card 4 Press the release tab and the touch point to release the PCIe card holder...

Page 61: ... and turn the system on including any attached peripherals Opening And Closing The PCIe Card Holder Latch CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De...

Page 62: ... to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Remove all cables routed through the cable retention bracket 5 Press the tab and s...

Page 63: ...s And Expansion Card Risers NOTE A missing or an unsupported expansion card riser logs an SEL event It does not prevent your system from powering on and no BIOS POST message or F1 F2 pause is displayed Expansion Card Installation Guidelines Depending on your system configuration PowerEdge R720 supports seven expansion cards PowerEdge R720xd supports six expansion cards The following PCI Express Ge...

Page 64: ...6 4 6 5 4 2 3 1 2 3 1 8 1 Gb NICs 5 7 4 6 4 6 5 4 2 3 1 2 3 1 9 Non RAID 5 7 4 6 4 6 5 4 2 3 1 2 3 1 Removing An Expansion Card From The Expansion Card Riser 2 Or 3 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppor...

Page 65: ...ansion card 2 expansion card latch 3 expansion card connector 4 expansion card riser 5 power connector for GPU cards Installing An Expansion Card Into The Expansion Card Riser 2 Or 3 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone ...

Page 66: ...chnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the proc...

Page 67: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the sys...

Page 68: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached p...

Page 69: ... expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 Figure 35 Removing and Installing the Expansion Card Riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 69 ...

Page 70: ...n switch 2 expansion card slot 4 3 expansion card slot 5 4 power connector for GPU cards Figure 37 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 expansion card riser 3 connector 5 riser guide back 70 ...

Page 71: ...xpansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser is fully seated in the connector 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Install any device driv...

Page 72: ...pairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 O...

Page 73: ...ice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Slide in and align the vFlash media unit toward the back of chassis 4 Connect the cable to the ...

Page 74: ... covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser 3 and any card s installed in the riser 4 Locate the internal dual SD module installed on the J_IDSDM connector on the system boa...

Page 75: ...cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser cage 3 and any card s installed in the riser 4 Locate the J_IDSDM connector on the syst...

Page 76: ... service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the ...

Page 77: ...came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Push down the two release levers at the edge of the card to disengage the card from the connector 6 Angle the card so that the other end of the card disengages from the...

Page 78: ...d 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Network Daughter Card Removing The Network Daughter Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 79: ...ad and follow the safety instructions that came with the product 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the captive screw sockets on the system board 3 Press the touch point on the card until the card connector is firmly seated on the system board connector 4 Using a 2 Phillips screwdriver tighten...

Page 80: ... the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 Remove the cooling shroud WARNING The heat sink and processor ...

Page 81: ... suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab ...

Page 82: ... and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor...

Page 83: ...ne or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions in...

Page 84: ...11 Similarly rotate the socket release lever near the unlock icon until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator included with your processor kit and apply all of the thermal gr...

Page 85: ...ply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at support dell com manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as ...

Page 86: ...output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack document...

Page 87: ...t Requirements Supply voltage 48 60 V DC Current consumption 32 A maximum Kit Contents Dell part number 6RYJ9 terminal block or equivalent 1 6 32 nut equipped with lock washer 1 Required Tools Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Required Wires One UL 10 AWG 2 ...

Page 88: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the ...

Page 89: ...ot authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supp...

Page 90: ... maximum output power NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack...

Page 91: ...pply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many rep...

Page 92: ...ttery support the battery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 9 Press the battery straight down into the connector until it snaps into place 10 Install the cooling shroud 11 Close the system 12 Reconnect the system to the electrical outlet and turn th...

Page 93: ...ty instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and tem...

Page 94: ... 6 backplane power cable B Figure 54 Cabling Diagram 3 5 Inch x8 SAS SATA Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector mini PERC SAS on the system board 5 SAS connectors on the backplane 2 94 ...

Page 95: ...Figure 55 Cabling Diagram 3 5 Inch x4 SAS SATA Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 SAS connector on the system board 4 SAS connector on the backplane 95 ...

Page 96: ...g and Installing the 2 5 Inch x16 SAS SATA Backplane PowerEdge R720 1 x16 hard drive backplane 2 hard drive backplane connectors 16 3 backplane power cables 2 4 backplane signal cable 5 SAS cables 2 6 release tabs 2 96 ...

Page 97: ...bling Diagram 2 5 Inch x16 SAS SATA Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on the system board 5 SAS connectors on the backplane 2 97 ...

Page 98: ...moving and Installing the 2 5 Inch x8 SAS SATA Backplane PowerEdge R720 1 x8 hard drive backplane 2 hard drive backplane connectors 8 3 release tab 4 backplane power cable 5 SAS cables 2 6 backplane signal cable 98 ...

Page 99: ...am Dual 2 5 Inch x8 SAS SATA Backplane PowerEdge R720 1 system board 2 cable retention bracket 3 integrated storage controller card 4 SAS connector on the system board 5 SAS controller card 6 SAS backplane 7 SAS backplane 99 ...

Page 100: ...the 2 5 Inch x4 SSD Dell PowerEdge Express Flash PCIe SSD Backplane PowerEdge R720 1 hard drive backplane connectors 4 2 x4 hard drive backplane 3 release tab 4 SSD PCIe SSD cables 4 5 backplane power cable 6 backplane signal cable 100 ...

Page 101: ...SAS SATA and x4 PCIe SSD Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SSD PCIe SSD controller card 5 SAS connector on the system board 6 SSD PCIe SSD backplane 7 SAS backplane 101 ...

Page 102: ...owerEdge R720xd 1 release tabs 2 2 pass through I2C cable 3 left control panel cable 4 I2C cable 5 power cable A 6 USB cable 7 SAS cables 3 8 power cable B 9 front I O cable 10 right control panel cable 11 x12 hard drive backplane 12 hard drive backplane connectors 12 102 ...

Page 103: ...re 63 Cabling Diagram 3 5 Iinch x12 SAS SATA Backplane PowerEdge R720xd 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on the system board 5 SAS backplane 103 ...

Page 104: ... drive backplane 2 left control panel cable 3 release tabs 2 4 power cable A 5 sideband cable 6 pass through I2C cable 7 SAS cables 3 8 power cable B 9 backplane expander bracket 10 right control panel cable 11 power cable C 12 front I O cable 13 USB cable 14 hard drive backplane connectors 24 104 ...

Page 105: ...s as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until th...

Page 106: ...eam Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before remov...

Page 107: ...ing and Installing the Optional 2 5 Inch x2 Hard Drive Backplane PowerEdge R720xd 1 pass through I2C cable 2 I2C cable 3 sideband cable 4 hard drive backplane back 5 SAS SATA connectors 2 6 SAS cable 7 release pin 107 ...

Page 108: ...ertified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached per...

Page 109: ...by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Using a 2 Phillips screwdriver remove the screw s securing the control panel to the chassis CAUTION Do not us...

Page 110: ... 4 USB connector cable 5 vFlash media connector cable 6 screws 2 7 Locate and press the tabs on the information tag 8 Push the information tag out of the slot to remove it from the control panel NOTE Retain the information tag for replacement in the new control panel Figure 70 Removing and Installing the Information Tag 1 information tag 2 tabs 2 3 slot 110 ...

Page 111: ...d peripherals to their power sources and turn them on 7 If applicable install the front bezel Removing The Control Panel PowerEdge R720xd CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servic...

Page 112: ...me with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Fold the label around the cable 5 Fold the pull tab close to the connector and guide the connector and pull tab into the channel 6 Push the cable until the cable passes completely through the chan...

Page 113: ...ff the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on the hard drive backplane 4 Rotate the locking tab on the I O cable connector clockwise 90 degrees to release the lock 5 Di...

Page 114: ...en the three Torx screws to secure the control panel to the chassis NOTE You must route the cable properly to prevent it from being pinched or crimped 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 If applicable install the front bezel System Board Removing The System Board CAUTION Many repairs may only be done by a...

Page 115: ...m the system board a Push the mini SAS cable connector to slide it further into the connector J_SASX8 on the system board b Press down and hold the metal tab on the mini SAS cable connector c Pull the mini SAS cable out of the connector on the system board a mini SAS cable connector b metal tab c connector on the system board 6 Disconnect all cables from the system board CAUTION Take care not to d...

Page 116: ...an You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board assembly 2 Transfer the following component...

Page 117: ...module f all expansion card risers g cooling fan assembly h cooling shroud i power supply s 6 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 7 Close the system 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 Import your n...

Page 118: ...118 ...

Page 119: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Page 120: ...for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use a...

Page 121: ...em CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 122: ...efective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the saf...

Page 123: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Page 124: ...CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE...

Page 125: ...le is properly connected to the drive 9 Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 126: ...card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller CAUTION Many repairs may only be d...

Page 127: ... instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test For more information see Using System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that each expansion card is f...

Page 128: ...covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run t...

Page 129: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 130: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Page 131: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 131 ...

Page 132: ..._CD Optical drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD module connector 8 J_NDC Network daughter card connector 9 J_RISER_3A Riser 3 connector 10 J_RISER_3B Riser 3 connector 132 ...

Page 133: ...ID 25 BAT Battery connector 26 CPU2 Processor socket 2 27 B10 B6 B2 B9 B5 B1 Memory module sockets 28 J_BP3 Backplane power connector 29 J_BP_SIG3 Backplane signal connector 3 30 J_FAN2U_6 Cooling fan connector 31 J_BP_SIG2 Backplane signal connector 2 32 J_FAN2U_5 Cooling fan connector 33 J_BP2 Backplane power connector 34 J_FAN2U_4 Cooling fan connector 35 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12 ...

Page 134: ...nnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system...

Page 135: ...ength x16 link NOTE To use slots 1 through 4 both the processors must be installed Slot 5 One full height full length x8 link Riser 3 default Slot 6 One full height full length x8 link PowerEdge R720 Slot 7 One full height full length x8 link PowerEdge R720 Riser 3 alternate for GPU Slot 6 One full height full length x16 link Memory Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 regis...

Page 136: ...drive slots 0 through 7 Sixteen or eight plus eight hard drive systems Up to sixteen 2 5 inch internal hot swappable SAS SATA SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 15 or 0 through 7 and 0 through 7 Twelve hard drive systems Up to eight 2 5 inch internal hot swappable SAS SATA SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 7 hard drive bay 1 and up t...

Page 137: ...he card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB Two 4 pin USB 2 0 compliant PowerEdge R720 One 4 pin USB 2 0 compliant PowerEdge R720xd Video 15 pin VGA External vFlash card PowerEdge R720 One flash memory card slot with iDRAC7 Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on ...

Page 138: ...the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 1...

Page 139: ...ictions apply to PowerEdge R720xd Maximum 95 W processor supported on 3 5 inch hard drive chassis Maximum 115 W processor supported on 2 5 inch hard drive chassis Only SSDs are allowed in the hard drive slots at the back of the 3 5 inch hard drive chassis Storage Temperature 40 C to 65 C 40 F to 149 F with a maximum temperature gradation of 20 C per hour 139 ...

Page 140: ...140 ...

Page 141: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Page 142: ...stem or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an application failed to communicate within the time out period The system was reset Action Check the operating system application hardware and sys...

Page 143: ...ing Help CPU0001 Message CPU number has a thermal trip over temperature event LCD Message CPU number has a thermal trip Check CPU heat sink Details The processor temperature increased beyond the operational range Action Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU...

Page 144: ...n on the system 4 If the issue persists see Getting Help CPU0701 Message CPU number protocol error detected LCD Message CPU number protocol error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the ...

Page 145: ... Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 If the issue persis...

Page 146: ...may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect MEM0000 Message Persistent correctable memory errors detected on a memory device at location s location Details This is an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0001...

Page 147: ...ly misconfigured or has failed Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM1208 Message Memory spare redundancy is lost Check memory device at location location LCD Message Memory spare lost on location Power cycle system Details Memory sparing is no longer available Action Re seat the memory modules If the issue persists see Getting H...

Page 148: ...l the device PCI1342 Message A bus time out was detected on a component at slot number Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1348 Message A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details...

Page 149: ...gure the memory for system operation Action Compare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU numbe...

Page 150: ...sts see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures PSU0033 Message The temperature for power supply number is outside of the allowable range LCD Message PSU n...

Page 151: ...supply number is rated for value watts LCD Message PSU wattage mismatch PSU number value watts Details Power supplies should be of the same input type and power rating Action Install matched power supplies and review this manual for proper configuration PSU1201 Message Power supply redundancy is lost Details The power supply tries to operate in a degraded state System Performance and power redunda...

Page 152: ...etails An error was reported during a SD card read or write Action Reseat the flash media If the problem persists see Getting Help RFM1014 Message Removable Flash Media name is write protected LCD Message Removable Flash Media name is write protected Check SD Card Details The card is write protected by the physical latch on the SD card A write protected card cannot be used Action If unintended rem...

Page 153: ...The chassis is open while the power is off LCD Message Intrusion detected Check chassis cover Details The chassis was opened while the power was off System security may have been compromised Action Close the chassis and verify hardware inventory Check system logs SEL0006 Message All event logging is disabled Details This message is displayed when all event logging has been disabled by the user Act...

Page 154: ...et temperature is greater than the upper warning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name ...

Page 155: ...n or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your syst...

Page 156: ...156 ...

Page 157: ...d service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate s...

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