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Dell P3223DE, User Manual, Page: 12 / 79

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Dell P3223DE User Manual Download Page 12

12

        |       About Your Monitor

9

RJ-45 connector

Connect Internet. You can surf Internet via RJ45 only 
after you have connected the USB cable (A to C or 
C to C) from the computer to the monitor.

12

Stand lock

Lock the stand to the monitor using a M3 x 6 mm 
screw (screw not included).

Summary of Contents for P3223DE

Page 1: ...Model P3223DE Regulatory model P3223DEt Dell P3223DE Monitor User s Guide ...

Page 2: ...ot followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries USB Type C and USB C are registered trademarks of USB Implementers Forum Other trademarks may be trademarks of their respective owners 2022 02 Rev A00 ...

Page 3: ...ST Multi Stream Transport MST Modes 16 USB C MST Multi Stream Transport MST Modes 16 Electrical Specifications 17 Physical Characteristics 18 Environmental Characteristics 19 Pin Assignments 20 Plug and Play 27 LCD Monitor Quality and Pixel Policy 27 Maintenance Guidelines 28 Damage to Monitor Through Incorrect Cleaning Methods 28 Setting Up the Monitor 29 Connecting the Stand 29 Using the Tilt Sw...

Page 4: ...necting the Monitor for USB C 44 Removing the Monitor Stand 46 Wall Mounting Optional 47 Operating the Monitor 48 Turning On the Monitor 48 Using the Joystick Control 48 Using the Menu Launcher 49 Front Panel Button 51 Using the Main Menu 52 Using the OSD Lock Function 63 Initial Setup 66 OSD Warning Messages 67 Setting the Maximum Resolution 70 Troubleshooting 71 Self Test 71 Built in Diagnostics...

Page 5: ... Contents 5 Appendix 79 FCC Notices U S Only and Other Regulatory Information 79 Contacting Dell 79 EU Product Database for Energy Label and Product Information Sheet 79 ...

Page 6: ... AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period of time To avoid electr...

Page 7: ...ou have received all the components and see Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Display Stand riser Stand base Power cable varies by country USB Type C cable C to C USB Type C cable A to C DP cable Cable Tie ...

Page 8: ...ing experience Extensive digital connectivity with DP and HDMI helps future proof your monitor Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Power and OSD buttons lock Security lock slot 0 3 W in Standby Mode Optimize eye comfort with a flicker free screen minimizes hazard blue light emission The monitor uses Low B...

Page 9: ...rain and so on ComforView Plus feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort Identifying Parts and Controls Front View 1 Label Description Use 1 Power LED indicator Solid white light indicates the monitor is turned on and functioning normally The blinking white light indicates the monitor is in Standby Mode ...

Page 10: ...contact Dell for technical support 4 Stand release button Release stand from monitor 5 Regulatory label Lists the regulatory approvals 6 VESA mounting holes 100 mm x 100 mm behind attached VESA cover Wall mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 7 Dell soundbar mounting slots Attaches the optional Dell soundbar sold separately 8 Cable management slot Used to organize cabl...

Page 11: ...onnector 6 USB C port Connect to your computer using the USB C cable The USB C port offer the fastest transfer rate and the alternate mode with DP 1 4 support the maximum resolution of 2560 x 1440 at 60 Hz PD 20 V 4 5 A 15 V 3 A 9 V 3 A 5 V 3 A NOTE USB C is not supported on Windows versions that are prior to Windows 10 7 8 10 11 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 USB A downstream port 4 Port wit...

Page 12: ...nector Connect Internet You can surf Internet via RJ45 only after you have connected the USB cable A to C or C to C from the computer to the monitor 12 Stand lock Lock the stand to the monitor using a M3 x 6 mm screw screw not included ...

Page 13: ...178 typical Vertical 178 typical Brightness 350 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED Response Time Gray to Gray 5 ms Fast mode 8 ms Normal mode Color depth 1 07 billion colors Color gamut 99 sRGB Connectivity 1 x DP 1 4 in port HDCP 1 4 1 x DP Out with MST HDCP 1 4 1 x HDMI 1 4 port HDCP 1 4 1...

Page 14: ...play Manager DDM Compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately At panel native only under Custom Mode preset Resolution Specifications Horizontal scan range 30 kHz to 90 kHz Vertical scan range 56 Hz to 76 Hz Maximum preset resolution 2560 x 1440 at 60 Hz Video display capabilities HDMI alternate mode 480p 576p 720p 1080i 1080p ...

Page 15: ...0 31 47 59 94 25 18 VESA 640 x 480 37 50 75 00 31 50 VESA 800 x 600 37 88 60 32 40 00 VESA 800 x 600 46 88 75 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x 1024 79 98 75 02 135 00 VESA 1600 x 1200 75 00 60 00 162 00 CTA 1920 x 1080 67 50 60 00 148 50 CVR 2560 x 1440 88 79 59 95 241 50 ...

Page 16: ...Resolution 4 3 HBR2 High Resolution 2 2 NOTE Maximum external monitor resolution supported is 2560 x 1440 60 Hz only USB C MST Multi Stream Transport MST Modes OSD Dislay Info Link rate current Maximum number of external monitors that can be supported 2560 x 1440 60 Hz 8 bit 10 bit HBR3 High Resolution 4 3 HBR3 High Data Speed 2 1 HBR2 High Resolution 2 2 HBR2 High Data Speed 1 1 ...

Page 17: ...sion TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about el...

Page 18: ...ight extended 617 15 mm 24 30 in Height compressed 467 44 mm 18 40 in Width 712 42 mm 28 05 in Depth 230 10 mm 9 06 in Dimensions without stand Height 417 10 mm 16 42 in Width 712 42 mm 28 05 in Depth 54 05 mm 2 13 in Stand dimensions Height extended 482 40 mm 18 99 in Height compressed 436 50 mm 17 19 in Width 300 00 mm 11 81 in Depth 230 10 mm 9 06 in Base 300 00 mm x 230 00 mm 11 81 in x 9 06 i...

Page 19: ...registration status by country TCO Certified TCO Certified Edge RoHS Compliant BFR PVC Free monitor excluding external cables Meets NFPA 99 leakage current requirements Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 20 to 80 non condensing Non operating 5 to 90 non condensing Altitude...

Page 20: ...Port in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 21: ...Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 22: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 23: ...Port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND ...

Page 24: ...r s USB ports work only when the monitor is on or in Standby mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Super speed USB 5Gbps USB 3 2 Gen1 Transfer speed Data rate Maximum power supported each port Super speed 5 Gbps 4 5 W Hi Speed 480 Mbps 2 5 W Full speed 12 Mbps 2 5 W USB 3 2 Gen1 5Gbps Downstream Port Pin ...

Page 25: ...download at https www dell com support under the Driver and download section Network RJ45 data rate via USB C max speed is 1000 Mbps NOTE This LAN port is 1000Base T IEEE 802 3az compliant supporting Mac Address Printed on model label Pass thru MAPT Wake on LAN WOL from standby mode S3 only and UEFI PXE Boot function UEFI PXE Boot is not supported on Dell Desktop PC s except for OptiPlex 7090 3090...

Page 26: ...scription Right LED Amber or Green Speed indicator Amber On 1000 Mbps Green On 100 Mbps Off 10 Mbps Left LED Green Link Activity indicator Blinking Activity on the port Green On Link is being established Off Link is not established NOTE RJ45 cable is non in box standard accessory ...

Page 27: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 28: ...en CAUTION Do not use detergents of any kind or other chemicals such as benzene thinner ammonia abrasive cleaners alcohol or compressed air Do not directly spray the cleaning solution or even water on the surface of the monitor Directly spraying liquid onto the panel will roll down to the bottom of the panel and corrode the electronics resulting in permanent damage Instead apply solution or water ...

Page 29: ...r monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to ...

Page 30: ...onitor 4 Open the protective cover on the monitor to access the VESA slot on the monitor 5 Slide the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place ...

Page 31: ... 31 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 7 Lift the protective cover from the monitor ...

Page 32: ...t up instructions that were included with the stand Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 30 30 150 mm 21 NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up ...

Page 33: ...th a non Dell computer you need to go the graphics driver website or your computer manufacturer website for information on rotating the contents on your display To adjust the Rotation Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an AMD graphics card select the Rotation tab and set the preferred rotation 4 If you have ...

Page 34: ...34 Setting Up the Monitor Organizing Your Cables After connecting all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 35: ...omputer 1 Turn off your computer 2 Connect the HDMI DP or USB C cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer NOTE P3223DE default setting is DP 1 4 A DP 1 1 Graphic card may not display normally Connecting the HDMI Cable HDMI HDMI Connecting the DP Cable DP DP ...

Page 36: ...er plug when using DP out connector Connecting the USB Type C Cable C to C USB Type C USB Type C The USB C port on your monitor Can be used as USB C or DisplayPort 1 4 alternatively Supports USB Power Delivery PD with profiles up to 90 W NOTE Regardless of the power requirement actual power consumption of your laptop or the remaining power runtime in your battery the Dell P3223DE monitor is design...

Page 37: ...ted power on laptops that have USB C with Power Delivery Maximum charging power 45 W 45 W 65 W 65 W 90 W 90 W 130 W Not supported Connecting the USB Type C Cable A to C USB Type C USB Connecting the Monitor for RJ45 Cable Optional ...

Page 38: ...tate from the monitor power button This feature is only supported with Dell platform which has built in DPBS function and is only supported over USB C interface USB C USB C To make sure the DPBS function works for the first time perform the following steps on the DPBS supported platform in the Control Panel first NOTE DPBS only supports the USB C upstream port ...

Page 39: ...Setting Up the Monitor 39 1 Go to Control Panel 2 Select Hardware and Sound followed by Power Options 3 Go to System Settings ...

Page 40: ...press the power button there are a few options for selection namely Do nothing Sleep Hibernate Shut down You can select Sleep Hibernate Shut down NOTE Do not select Do nothing otherwise the monitor power button will not be able to sync with PC system power state ...

Page 41: ... will turn ON momentarily Wait for a while approximately 6 seconds and both the PC and monitor will turn OFF When you press either the monitor power button or PC power button both the PC and monitor will turn ON The PC system power state is in sync with the monitor power button NOTE When the monitor and PC are both at power OFF state for the first time it is recommended that you turn ON the monito...

Page 42: ...e OFF Initial system power state ON New Power state of system ON New Power state of system ON Connect USB C cable Connect USB C cable USB C Not all Dell PC systems support to wake up the platform via the monitor USB C USB C USB C USB C USB C When you press the monitor power button or PC power button the Monitor PC state is as follows New Power state of monitor ON New Power state of monitor OFF Ini...

Page 43: ...for 4 seconds the screen prompt will ask if you would like to shut down the PC Press and hold 4s PC will shut down USB C Slide to shut down your PC When the monitor and the PC power state are both ON press and hold the monitor power button for 10 seconds the PC will shut down Press and hold 10s USB C PC will shut down ...

Page 44: ...ially ON power state by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC Monitor 1 and Monitor 2 Ensure to check the Dell PC for DBPS supportability NOTE DPBS only supports the USB C upstream port Monitor 1 System power state ON USB C port1 Monitor 2 USB C port2 USB C USB C System power state OFF Pressing power button on Monitor 1 or 2 Monitor 1 Monitor 2 USB C port1 USB C ...

Page 45: ...initially OFF power state pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC Monitor 1 and Monitor 2 Monitor 1 Monitor 2 USB C port1 USB C port2 System power state OFF USB C USB C Pressing power button on Monitor 1 or 2 Monitor 1 Monitor 2 USB C port1 USB C port2 System power state ON USB C USB C ...

Page 46: ... The following instructions are applicable only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 2 3 ...

Page 47: ... cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight ...

Page 48: ...on to turn on the monitor Using the Joystick Control To modify the OSD adjustments using the Joystick control on the rear end of the monitor do the following 1 Press the Joystick to open the OSD Menu Launcher 2 Move the Joystick up down left right to toggle between the OSD menu options ...

Page 49: ...her For right and left navigation For up and down navigation Using the Menu Launcher Press the Joystick to open the OSD Menu Launcher Preset Modes Menu Launcher Toggle the Joystick Up to open the Main Menu Toggle the Joystick Left or Right to select the desired Shortcut Keys Toggle the Joystick Down to Exit ...

Page 50: ...tion Main Menu Opens the On Screen Display OSD See Using the Main Menu Input Source Shortcut key 1 Sets the Input Source Preset Modes Shortcut key 2 Allows to choose from a list of Preset Color Modes Brightness Contrast Shortcut key 3 To directly access the Brightness Contrast adjustment sliders Exit Exits from he OSD main menu ...

Page 51: ...mage settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease buttons to adjust items in the OSD menu 2 Previous Use the Previous button to go back to the previous menu 3 Next Use the Next button to confirm your selection 4 Tick Use the Tick button to confirm your selection ...

Page 52: ...usts the luminance of the backlight Range 0 100 Move the Joystick Up to increase brightness Move the Joystick Down to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Move the Joystick Up to increase contrast and Move the Joystick Down to decrease contrast Range 0 100 The Contrast function adjusts the degree of difference bet...

Page 53: ...ctor Press the joystick button to confirm the selection HDMI Select HDMI input when you are using the HDMI connector Press the joystick button to confirm the selection Auto Select Allows you to scan for available input sources Press to select this function Auto Select for USB C Press to select these function Prompt for Multiple Inputs always show Switch to USB C Video Input message for user to cho...

Page 54: ... Source Color Personalize Others Brightness Contrast Input Color Format Preset Modes Reset Color Standard Movie Game Warm Cool Custom Color Standard Default color settings This is the default preset mode Movie Ideal for movies Game Ideal for most gaming applications Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen...

Page 55: ... to a computer or a media player that supports RGB output YCbCr Select this option if your media player supports only YCbCr output Exit 32 Monitor Display Menu Input Source Color Personalize Others Brightness Contrast Input Color Format Preset Modes Reset Color RGB YCbCr Reset Color Resets your monitor s color settings to the factory defaults Press to select this function ...

Page 56: ... 0 to 100 Response Time Allows you to set the Response Time to Normal or Fast MST DP Multi Stream Transport Set to ON enables MST DP out Set to OFF disables MST function NOTE When DP USB Type C upstream cable and DP downstream cable is connected monitor will set MST ON automatically this action will only be done once after Factory Reset or Display Reset USB C Prioritization Allows you to specify t...

Page 57: ... 20 s Disable English Select Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 0 90 270 degrees You can press the Joystick to rotate each time Transparency Select this option to change the menu transparency by moving the Joystick up or down Range 0 100 Timer OSD Hold Time Sets...

Page 58: ... Color Personalize Others Brightness Contrast Rotation Transparency Language Timer Lock Reset Menu Power Button Menu Power Buttons Disable Menu Buttons Menu Buttons Through OSD to lock the Menu buttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock the all of Menu and Power buttons Disable Move the Joystick left and hold for 4 seconds Reset Menu Resets all...

Page 59: ...2 Shortcut key 3 Power Button LED Allows you to set the state of the power light to save energy USB C Charging 90 W Allows you to enable or disable USB C Charging 90 W charging function during monitor power off mode NOTE When this function is enabled you will be able to charge your notebook or mobile devices through the USB C cable even when the monitor is powered Off Other USB Charging Allows you...

Page 60: ...olor Personalize Others Brightness Contrast DDC CI LCD Conditioning Display Info Firmware Service Tag Self Diagnostic Reset Others Factory Reset Off M2T101 FHGM1H3 On Select Select ENERGY STAR Display Info Displays the monitor s current settings Press to select this function 32 Monitor Input Source Resolution USB Stream Info HDMI 2560x1440 60 Hz 24 bit Model Firmware Service Tag P3223DE M2T101 FHG...

Page 61: ... to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor Exit 32 Monitor Display Menu Input Source Color Personalize Others Brightness Contrast DDC CI LCD Conditioning Display Info Firmware Service Tag Self Diagnostic Reset Others Factory Reset Off On ...

Page 62: ...f On Firmware Displays the Firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cover Self Diagnostic Use this option to run the built in diagnostics see Built in Diagn...

Page 63: ...ions Exit 32 Monitor Display Menu Input Source Color Personalize Others Brightness Contrast Rotation Transparency Language Timer Lock Reset Menu Power Button Menu Power Buttons Disable Menu Buttons 2 The following message appears Are you sure you want to lock the Menu Buttons To unlock the Button refer to the User s Guide Yes No 3 Select Yes to lock buttons Once locked pressing any control button ...

Page 64: ...ect Option Select one of the following options Options Description 1 Menu Button lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Button lock Use this option to lock OSD menu and power button to turn off the monitor ...

Page 65: ...ng table describes the options to unlock the front panel control buttons Select Option Options Description 1 Menu Button unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power Button unlock Use this option to unlock OSD menu and power button to turn off the monitor ...

Page 66: ...gged into the monitor 2 Select Yes to continue Yes No When you select Yes to reset to default settings the following message will appear 32 Monitor Select Yes to enable the following function s Always on USB C Charging Other USB Charging When Yes is selected power consumption will increase When No is selected it will comply with ENERGY STAR requirements Individual settings of the functions can be ...

Page 67: ...y ranges addressable by this monitor Recommended mode is 2560 x 1440 You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No When the monitor enters the Standby Mode the following message will appear Going into Standby Mode Activate the computer and wake up...

Page 68: ...C 90W Auto Select OSD items of On in Standby Mode in Personalize feature the following message will appear Changing to this setting without symbol will increase power consumption Do you want to continue Yes No If adjust the Brightness level above the default level over 75 the following message will appear Adjusting to this value will increase power consumption above the default level Do you want t...

Page 69: ...g box as shown below appears No HDMI Cable The display will go into Standby mode in 4 minutes www dell com P3223DE or No DP Cable The display will go into Standby mode in 4 minutes www dell com P3223DE or No USB C Cable The display will go into Standby mode in 4 minutes www dell com P3223DE See Troubleshooting for more information ...

Page 70: ...lick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see 2560 x 1440 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to https www dell com support enter your service tag and down...

Page 71: ...r To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will co...

Page 72: ...alize Others Brightness Contrast DDC CI LCD Conditioning Display Info Firmware Service Tag Reset Others Factory Reset Off On 32T102 CN073K0 Select Select ENERGY STAR Self Diagnostic To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Select OSD items of Self Diagnostics in Others feature 3 Press the joystick button to start the diagnos...

Page 73: ...ken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at https www dell com pixelguidelines...

Page 74: ...e computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Try different Preset Modes in Color settings OSD Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to RGB or YCbCr in the Color settings OSD Run the built in diagnostics Image retention from a static image left on the monit...

Page 75: ...er is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may displa...

Page 76: ...ble is not damaged Intermittent charging when using USB C connection to computer laptop and so on Intermittent charging Check if the maximum power consumption of device is over 90 W Ensure that you use only Dell approved adapter or the adapter that comes with the product Ensure that the USB C cable is not damaged No image when using USB C MST Black screen or 2nd DUT is not Prime mode USB C input G...

Page 77: ...indows Device Manager If your BIOS Setup has a LAN GBE Enabled Disabled option make sure it is set to Enabled Ensure that the Ethernet cable is connected securely on the monitor and the hub router firewall Check the status LED of the Ethernet cable to confirm connectivity Re connect both ends of the Ethernet cable if the LED is not lit First power off the Computer and unplug the Type C cable and p...

Page 78: ... slowly or not working at all Check that your computer is USB 3 2 Gen1 capable Some computers have USB 3 2 Gen1 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 2 Gen1 device is plugged in Wireless USB peripherals ...

Page 79: ...and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom right cor...

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