Dell P2418HZc User Manual Download Page 73

Page: 73 / 74

Troubleshooting |

No sound
coming from the
speakers

∞ Ensure that you have set the default playback device as "DELL

P2418HZm" on your system.

∞ Turn Off the monitor, unplug the monitor power cord, replug it, and

then turn On the monitor.

∞ Reset the monitor to

Factory Settings

Wireless mouse
is not working or
lagging

∞ Increase the distance between the USB 3.0 peripherals and the

wireless USB receiver.

∞ Position your wireless USB receiver as close as possible to the

wireless mouse.

∞ Use a USB-extender cable to position the wireless USB receiver as far

away as possible from the USB 3.0 port.

Summary of Contents for P2418HZc

Page 1: ...Monitor Model P2418HZm Regulatory Model P2418HZc Dell P2418HZm User s Guide ...

Page 2: ...loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 1 Rev A02 ...

Page 3: ...Universal serial bus USB interface 23 Plug and play capability 26 LCD monitor quality and pixel policy 26 Maintenance guidelines 26 Setting up the monitor 27 Attaching the stand 27 Connecting your monitor 29 Organizing cables 31 Disconnecting the monitor stand 32 Wall mounting optional 33 Operating your monitor 34 Power on the monitor 34 ...

Page 4: ... driver 54 Setting up Windows Hello 55 Setting up the monitor webcam as default setting 58 Setting up the monitor speaker as default setting 62 Troubleshooting 66 Self test 66 Built in diagnostics 68 Common problems 69 Product specific problems 71 Universal serial bus USB specific problems 72 Microsoft Skype for Business Specific Problems 72 Appendix 74 FCC notices U S Only and other regulatory in...

Page 5: ...shown below Ensure that you have received all the components and Contacting Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Page 6: ...6 About your monitor VGA cable DP Cable USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Quick Setup Guide Safety and Regulatory Information ...

Page 7: ...and dual mic array with noise cancellation to provide a rich audio experience VGA HDMI and DisplayPort connectivity Equipped with 1 USB upstream port and 2x USB2 0 2x USB3 0 downstream ports including 1x USB3 0 BC1 2 charging port On Screen Display OSD adjustments for ease of set up and screen optimization Security cable slot Tilt swivel height and rotate adjustment capabilities Removable stand an...

Page 8: ...uttons For more information see Operating your monitor 2 Power on off button with LED indicator 3 Microphone 4 Webcam cover shutter 5 Webcam Full HD NOTE For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces ...

Page 9: ...g VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Release stand from monitor 4 Security lock slot Secures monitor with security lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Cable management slot Use to organize cables by placing them ...

Page 10: ...B 3 0 downstream port including 1x USB3 0 BC1 2 charging port Connect your USB device NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer 2 Headphone out Microphone in combo jack Connect the headset ...

Page 11: ...onnect your computer to the monitor using a DP cable 4 VGA port Connect your computer with VGA cable 5 USB connector x2 downstream x1 upstream Connect the USB cable that came with your monitor to the computer Once the cable is connected you can use the USB connectors on the rear side and bottom side of the monitor 6 Stand lock feature To lock the stand to the monitor using a M3 x 6mm screw screw n...

Page 12: ...vertical horizontal 178 vertical typical 178 horizontal typical Brightness 250 cd m typical Contrast ratio 1000 1 typical 8 Million 1 Dynamic Aspect ratio 16 9 Display screen coating Anti glare with 3H hardness Backlight White LED edgelight system Response time 6 ms gray to gray Color depth 16 7 million colors Color support 83 CIE 1976 72 CIE 1931 Built in devices USB 3 0 super speed hub with 1x U...

Page 13: ...am 2xUSB3 0 port Side 2xUSB2 0 port Bottom 1xHeadphone out Microphone in combo jack Border width edge of monitor to active area 19 8mm Top 11 4mm Left Right 43 3mm Bottom Security Security lock slot cable lock sold separately Adjustability Height adjustable stand 125mm Tilt 5 21 Swivel 45 45 Pivot 90 ...

Page 14: ...0i 1080p Preset display modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024...

Page 15: ...A Max at 0 C cold start 240 V 60 A Max at 0 C cold start Webcam microphone specifications Lens Field of view 77 5 for 1920 x 1080 Focus mode Fixed Focus Focus area 28 cm 2 47 m Focusing distance normal mode 50 cm Image Sensor Active array size 2 12 mega pixel Video Specification Video frame rate 1920 x 1080 Full HD up to 30 frames per second 640 x 480 VGA and below up to 30 frames per second Audio...

Page 16: ...n Width 549 8 mm 21 65 in Depth 180 0 mm 7 09 in Dimensions without stand Height 359 6 mm 14 16 in Width 549 8 mm 21 65 in Depth 51 1 mm 2 01 in Stand dimensions Height extended 401 5 mm 15 87 in Height compressed 354 4 mm 13 95 in Width 242 6 mm 9 55 in Depth 180 0 mm 7 09 in Weight Weight with packaging 8 25 kg 18 18 lb Weight with stand assembly and cables 6 12 kg 13 49 lb Weight without stand ...

Page 17: ...nsing Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Non operating Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 218 52 BTU hour maximum 64 87 BTU hour typical Power management modes If you have VESA s DPM compliance display card or software installed in your PC the monitor can automatically reduce its power consumption ...

Page 18: ...rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied The OSD functions only in the normal operation mode When any button is pressed in the Active off mode the following message will be displayed Dell P2418HZm No VGA signal from your device Press any key on the keyboard or move the mouse to wake it...

Page 19: ...About your monitor 19 NOTE Pon Power consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy Star 8 0 version ...

Page 20: ...ents VGA connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5V 3 3V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 21: ... T M D S Data 2 Shield 3 T M D S Data 2 4 T M D S Data 1 5 T M D S Data 1 Shield 6 T M D S Data 1 7 T M D S Data 0 8 T M D S Data 0 Shield 9 T M D S Data 0 10 T M D S Clock 11 T M D S Clock Shield 12 T M D S Clock 13 CEC 14 Reserved N C on device 15 SCL 16 SDA 17 DDC CEC Ground 18 5V Power 19 Hot Plug Detect ...

Page 22: ...onnector Pin Number 20 pin Side of the Connected Signal Cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 23: ... 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Transfer Speed Data Rate Power Consumption High speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port Low speed 1 5 Mbps 2 5 W Max each port Up to 2A on USB downstream port port with lightning icon with BC1 2 compliance devices or normal USB devices USB 3 0 upstream connec...

Page 24: ... 8 SSRX 9 SSRX USB 3 0 downstream connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX USB 2 0 Downstream Connector Pin Number 4 pin Side of the Connector 1 VCC 2 DMD 3 DPD 4 GND ...

Page 25: ...capability if the device is BC1 2 compatible NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality NOTE USB2 0 and above is needed to support webcam video audio functions ...

Page 26: ...ce guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If po...

Page 27: ...spective stand setup guide for the set up instructions To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening the screw fold the screw handle flat within the recess 5 Lift the cover as s...

Page 28: ...y to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place 7 Place the monitor upright NOTE Lift the monitor carefully to prevent it from slipping or falling ...

Page 29: ...ables to the computer at the same time It is recommend to route the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the VGA HDMI or DP cable from your monitor to the computer Connecting the VGA cable Connecting the HDMI cable optional ...

Page 30: ...supplied to an appropriate USB 3 0 port on your computer See Bottom View for details 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn on the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see Universal serial bus USB ...

Page 31: ...Setting up the monitor 31 Organizing cables Use the cable management slot to organize the cables connected to your monitor ...

Page 32: ...s placed on a soft and clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 3 2 ...

Page 33: ...on on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight load bearing capacity of ...

Page 34: ...s Software or adjust the characteristics of the image being displayed As you use these buttons an On Screen Display OSD or LED indicator shows the numeric values or activities of the characteristics as they change 1 7 2 3 4 5 6 The following table describes the front panel buttons Front Panel Button OSD Button Description 1 Hook Use the Hook button to accept an incoming invite notification 2 MUTE ...

Page 35: ...tems in the OSD menu 5 Microphone Mute OK Use the Microphone Mute button to mute microphone Use the OK button to confirm your selection 6 MENU Back Use the MENU button to launch the OSD Use the Back button to go back to the previous menu See Accessing the Menu System 7 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is On a...

Page 36: ... displayed Dell P2418HZm Connect USB cable NOTE The front panel buttons excluding Volume Up and Volume Down function only when Microsoft Skype for Business is active on your computer 1 Hook The Hook button light flashes when someone calls you on Skype for Business Press the Hook button to answer the incoming voice or video call To end an active voice or video call press the Hook button 2 Mute To m...

Page 37: ...the volume press the Volume Down or Volume Up buttons The activated OSD shows the numeric values of the volume level 4 Microphone Mute To mute the microphone press the Microphone Mute button The microphone mute button light turns on when the microphone is muted ...

Page 38: ...t Auto Adjust Input Source Color Display Energy Menu Others Brightness Contrast Resolution 1920x1080 60Hz Dell P2418HZm Energy Use 75 75 2 Press the and buttons to move between the setting options As you move from one icon to another the option is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and b...

Page 39: ...the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of brightness is disabled when dynamic contrast is switched on Contrast Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast ...

Page 40: ...ack screen as the monitor self adjusts to the current input Auto Adjustment in Progress Auto adjustment allows the monitor to self adjust to the incoming video signal After using auto adjustment you can further tune your monitor by using the pixel clock coarse and phase fine controls under display settings NOTE Auto adjust does not occur if you press the button while there are no active video inpu...

Page 41: ...sh to select the VGA input source DP Select DP input when you are using the DP connector Push to select the DP input source HDMI Select HDMI input when you are using the HDMI connector Push to select the HDMI input source Auto Select Select auto select to scan for available input signals Reset Input Source Select this option to restore default Input Source Color Use color to adjust the color setti...

Page 42: ...ie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the three colors R G B values and crea...

Page 43: ...purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Press to increase the green shade of the video image Press to increase the purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 t...

Page 44: ...ess This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The phase and pixel clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Minimum is 0 Maximum is 100 Phase If satisfactory results are not obtained using the phase adjustment use the pixel clock coarse adjustment and th...

Page 45: ...During Standby Power Button LED Allows you to set the power LED indicator on during active or off during active to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when USB upstream cable unplugged This option will be grey out when USB upstream cable plug in Reset Energy Select this option to restore defau...

Page 46: ...n to change the menu transparency by pressing the and buttons from 0 to 100 Timer OSD hold time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When lock is selected no user adjustments are allowed All buttons are locked NOTE When the OSD is l...

Page 47: ...time to run To start LCD conditioning select Enable Dell P2418HZm Energy Use Auto Adjust Color Display Energy Menu Others Brightness Contrast Resolution 1920x1080 60Hz Input Source Enable Disable LCD Conditioning Firmware Show your monitor current firmware revision Reset Other Reset all settings under the Others setting menu to the factory preset values Factory Reset Restore all preset values to t...

Page 48: ...ease change your input timing to 1920x1080 60Hz or any other monitor listed timing as per the monitor specifications This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 Before the DDC CI function is disabled the fo...

Page 49: ...If VGA HDMI or DP cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 4 minutes if left at this state Dell P2418HZm No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors or Dell P2418HZm No HDMI Cable The display will go into Power Save Mode in 4 minutes www dell com support monitors or Dell P24...

Page 50: ...lay settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your computer s Service Tag and download...

Page 51: ...stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle 45 45 5 21 NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 125 mm The figure below illustrates how to extend the stand vertically 125mm ...

Page 52: ...o use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive...

Page 53: ...ect the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the...

Page 54: ...418HZm Navigate to the Drivers Downloads section to download the driver file unzip the file and then double click setup exe to install the driver It will directly transfer to the Realtek PC Camera installation interface Wait for automatic running of the installation program When the installation is complete restart your computer ...

Page 55: ...Operating your monitor 55 Setting up Windows Hello In Windows 10 Click Windows start menu click Settings Click Accounts Click Sign in options You must set up a PIN before you can enroll in Windows Hello ...

Page 56: ...er to Set up a PIN Enter New PIN and Confirm PIN and then click OK Once you ve done that the options to set up Windows Hello will unlock Click Set up under Windows Hello enter to Windows Hello setup The following message is displayed click Get started ...

Page 57: ...g directly at your screen and position yourself so that your face is in the center of the frame that appears on screen The webcam will then register your face When the following message is displayed click Close to exit Windows Hello setup ...

Page 58: ...ion if necessary Setting up the monitor webcam as default setting When using a notebook with built in webcam to connect this monitor in the device manager interface you can find the notebook built in webcam and the monitor webcam Normally they are in enable status and the default setting is using notebook built in webcam ...

Page 59: ...webcam as default setting you need disable the notebook built in webcam To identify the notebook built in webcam and disable it please follow below instructions Right click Dell Monitor IR Webcam and click Properties to open the Dell Monitor IR Webcam Properties ...

Page 60: ...60 Operating your monitor Click Details Property and select Hardware Ids ...

Page 61: ...hardware ids of the notebook built in webcam and the monitor webcam are different For P2418HZm the monitor webcam hardware ids will show as below Right click the Dell Monitor IR Webcam which has different hardware ids of the P2418HZm monitor webcam and then click Disable The following message is displayed ...

Page 62: ...ng Restart the notebook Setting up the monitor speaker as default setting When your computer connects multiple speakers if you want to set up the monitor speaker as default setting please follow below instructions Right click Volume in the Windows task bar notification area click Playback devices enter to Sound setting interface ...

Page 63: ...cable is connected from your monitor to the computer only one speaker named DELL P2418HZm from the monitor will show in the Sound setting interface click DELL P2418HZm and then click Set Default the monitor speaker will be used as the default setting ...

Page 64: ...rom monitor to the computer two speakers named DELL P2418HZm and P2418HZm respectively from the monitor will show in the Sound setting interface The difference between DELL P2418HZm and P2418HZm is only different signal source You can choose any one to set default the monitor speaker will be used as the default setting ...

Page 65: ...Operating your monitor 65 ...

Page 66: ...he following steps 1 Turn off both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white Dell P2418HZm No VGA Cable The display will go into ...

Page 67: ...rt monitors NOTE This box also appears during normal system operation if the video cable is disconnected or damaged 4 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Page 68: ...eo cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 3 on the front panel simultaneously for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press button 3 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspec...

Page 69: ...atio Shaky jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power on off Pixel that is permanently Off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com support monitors Stuck on pixels...

Page 70: ...st feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings O...

Page 71: ...cked If yes press and hold the button above the power button for 6 seconds to unlock For more information see Lock No input signal when user controls are pressed Check the signal source Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Rese...

Page 72: ... Wireless USB peripherals stop working when a USB 3 0 device is plugged in Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless USB peripherals Use a USB extender cable to position the wireless USB receiver as far away as possible from the USB 3 0 port Microsoft Skype for Business Specific Probl...

Page 73: ... replug it and then turn On the monitor Reset the monitor to Factory Settings Wireless mouse is not working or lagging Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless mouse Use a USB extender cable to position the wireless USB receiver as far away as possible from the USB 3 0 port ...

Page 74: ...ompliance Contacting Dell To contact Dell for sales technical assistance or customer service issues 1 Go to www dell com contactdell 2 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 3 Select the appropriate service or support link based on your requirement or choose the method of contacting Dell that is convenient for you Dell provides several...

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