46
| Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Intermittent
Problems
Monitor
malfunctions on
& off
•
Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
•
Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Missing Color
Picture missing
color
•
Perform monitor self-test.
•
Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
•
Adjust R/G/B value under
Custom. Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management
feature to turn off
the monitor at all times when not in use (for more
information, see
Power Management Modes
).
•
Alternatively, use a dynamically changing
screensaver.
