Dell P2415Q User Manual Download Page 45

Page: 45 / 51

Troubleshooting

Carefully inspect the screen for abnormalities.

Press

Button 4

on the front panel again. The color of the screen changes to red.

Inspect the display for any abnormalities.

Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text

screens.
The test is complete when the text screen appears. To exit, press

Button 4

again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power
LED off

No picture

•

Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.

•

Verify that the power outlet is functioning
properly using any other electrical equipment.

•

Ensure that the power button is depressed fully.

•

Ensure that the correct input source is selected in
the

Input Source

menu.

No Video/Power
LED on

No picture or no
brightness

•

Increase brightness & contrast controls via OSD.

•

Perform monitor self-test feature check.

•

Check for bent or broken pins in the video cable
connector.

•

Run the built-in diagnostics.

•

Ensure that the correct input source is selected in
the

Input Source

menu.

Missing Pixels

LCD screen has
spots

• Cycle power on-off.
• Pixel that is permanently off is a natural defect

that canoccur in LCD technology.

• For more information on Dell Monitor Quality

and Pixel Policy, see Dell Support site at:

http://

www.dell.com/support/monitors

Stuck-on Pixels

LCD screen has
bright spots

• Cycle power On-Off.
• Pixel that is permanently off is a natural defect

that canoccur in LCD technology.

• For more information on Dell Monitor Quality

and PixelPolicy, see Dell Support site at:

http://

www.dell.com/support/monitors

Brightness
Problems

Picture too dim
or too bright

•

Reset the monitor to factory settings.

•

Adjust brightness & contrast controls via OSD.

Safety Related
Issues

Visible signs of
smoke or sparks

•

Do not perform any troubleshooting steps.

•

Contact Dell immediately.

Summary of Contents for P2415Q

Page 1: ...Model P2715Q P2415Q Regulatory model P2715Qt P2415Qb Dell P2715Q P2415Q User s Guide ...

Page 2: ...NING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Page 3: ... the Stand 22 Connecting Your Monitor 22 Organizing Your Cables 25 Attaching the Cable Cover 26 Removing the Monitor Stand 26 Removing the Cable Cover 27 Wall Mounting Optional 27 Operating the Monitor 28 Turning on the Monitor 28 Using the Front Panel Controls 28 Using the On Screen Display OSD Menu 30 Using the Tilt Swivel and Vertical Extension 41 Adjusting the Rotation Display Settings of Your...

Page 4: ...4 Common Problems 45 Product Specific Problems 47 Mobile High Definition Link MHL Specific Problems 48 Appendix 49 Safety Instructions 49 FCC Notices U S only and Other Regulatory Information 49 Contacting Dell 49 Setting Up Your Monitor 50 Maintenance Guidelines 51 ...

Page 5: ...you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Cable cover Power cable varies by country USB 3 0 upstream cable enables the USB ports on the monitor ...

Page 6: ...ivel vertical extension and rotate adjustment capabilities Extensive digital connectivity with DP HDMI MHL and USB 3 0 Removable stand and video electronics standards association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capable On screen display OSD adjustments for easy setup and screen optimization Software and documentation media includes an information file INF I...

Page 7: ...About Your Monitor 7 Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Page 8: ...m monitor 4 Security lock slot Secures monitor with security lock sold separately 5 Service Tag label P2715Q only Refer to this label if you need to contact Dell for technical support 6 Barcode serial number label Refer to this label if you need to contact Dell for technical support NOTE P2415Q have service tag printing for EMEA only 7 Dell soundbar mounting slots Attaches the optional Dell soundb...

Page 9: ...stream transport capable monitor DP 1 1 monitor can only be connected as the last monitor in the MST chain To enable MST refer to instruction on section Connecting the Monitor for DP MST Function 7 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones 8 USB upstream port...

Page 10: ...0 to 1 typical 2 000 000 to 1 mega dynamic contrast on 1000 to 1 typical 2 000 000 to 1 mega dynamic contrast on Faceplate coating Anti glare treatment of the front polarizer 3H Anti glare treatment of the front polarizer 3H Backlight LED edgelight system LED edgelight system Response time 8 6 ms typical 6ms fast mode 8 ms typical 6 ms fast mode Color depth 1 07 Billion colors 1 07 Billion colors ...

Page 11: ... 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1152 x 864 67 5 75 0 108 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 VESA 2560 x 1440 88 8 60 0 241 5 VESA 3840 x 2160 65 7 30 0 262 75 VESA 3840 x 2160 133 3 60 0 533 25 MHL Source Display Modes Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576...

Page 12: ... Audio line out USB 3 0 Signal cable type mDP to DP 1 8 M cable USB 3 0 1 8 M cable mDP to DP 1 8 M cable USB 3 0 1 8 M cable Dimensions with stand Height extended 538 86 mm 21 22 inches 499 53 mm 19 67 inches Height compressed 423 86 mm 16 69 inches 369 53 mm 14 55 inches Width 640 74 mm 25 23 inches 566 64 mm 22 31 inches Depth 203 86 mm 8 03 inches 205 mm 8 07 inches Dimensions without stand He...

Page 13: ...P2415Q Temperature Operating 0 C to 35 C 32 F to 95 F 0 C to 35 C 32 F to 95 F Non operating 20 C to 60 C 4 F to 140 F 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing 10 to 80 non condensing Non operating 5 to 90 non condensing 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 12 192 m 40 000 ...

Page 14: ... maximum 50 W typical Active off mode Inactive Inactive Off White blinking slowly Less than 0 5 W Switch off Off Less than 0 5 W P2415Q VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 90 W maximum 45 W typical Active off mode Inactive Inactive Off White blinking slowly Less than 0 5 W Switch off Off Less than 0 5 W The OS...

Page 15: ...nector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 16: ...ut Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG1 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 17: ...nector Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 GND 5 ML3 n 6 GND 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 3 3 V DP_PWR ...

Page 18: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 19: ...tor Pin number 19 pin side of the connected signal cable 1 N C 2 CD_SENSE 3 N C 4 N C 5 TMDS_GND 6 N C 7 MHL 8 MHL_Shield 9 MHL 10 N C 11 TMDS_GND 12 N C 13 N C 14 N C 15 CD_PULLUP 16 N C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield ...

Page 20: ...monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port USB upstream port USB downstream port Pin number Signal name Pin number Signal name 1 VBUS 1 VBUS 2 D 2 D 3 D 3 D 4 GND 4 GND 5 StdB_SS...

Page 21: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 22: ...soft surface to avoid scratching the display panel To attach the monitor stand 1 Place the monitor on a flat surface 2 Insert the two tabs on the upper part of the stand in the slots on the back of the monitor 3 Press the stand down till it snaps into place Connecting Your Monitor WARNING Before you begin any of the procedures in this section follow the Safety Instructions To connect your monitor ...

Page 23: ...Setting Up the Monitor 23 Connecting the DP or mDP cable Connecting the HDMI cable Optional Connecting the USB cable ...

Page 24: ...and source devices that support MHL output NOTE Some MHL source devices may take more than a few seconds or longer to output an image depending on MHL source devices NOTE When the connected MHL source device enters standby mode the monitor displays a black screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power ad...

Page 25: ...SD menu see Using the On Screen Display OSD Menu for details 5 If the monitor does not display an image see Mobile High Definition Link MHL Specific Problems Organizing Your Cables After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 26: ... place Removing the Monitor Stand CAUTION To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and ho...

Page 27: ...with the VESA compatible wall mounting kit 1 Place the monitor on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE...

Page 28: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Page 29: ...s menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu Front Panel Button Use the buttons on the front of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use th...

Page 30: ... main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Press the button once to return to...

Page 31: ...Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input Source menu to select between different video inputs that are be connected to your monitor DP Select DP ...

Page 32: ...DMI MHL input source Color Use the Color menu to adjust the color setting mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI mDP DP cable or MHL devices using the MHL cable YPbPr Select this option if your DVD player supports only YPbPr output ...

Page 33: ...s settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and buttons to...

Page 34: ...n settings Calibrated is factory calibrated setting by default Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen For optimal screen performance Brightness and Contrast for some preset modes Standard will be disabled when Uniformity Compensation is turned On MST Off Default mode 4k2k 60Hz with MST ...

Page 35: ...ges of the OSD the amount of time the menu remains on screen and so on Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwise You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by u...

Page 36: ...D menu or hard lock Press and hold the button above power button for 10 sec Unlock function Only hard unlock Press and hold the button above power button for 10 sec Reset Menu Settings Restore the menu settings to factory defaults Personalize Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio or Rotation and set as shortcut key Reset Personalization Restores shortcu...

Page 37: ... Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select Enable to start the process ...

Page 38: ...gs to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging OSD Warning Messages When the Dynamic Contrast feature is enabled in these preset modes Game or Movie manual brightness adjustment is disabled When the monitor does not support a particular resolution mode you will see the following message ...

Page 39: ...es addressable by this monitor Recommended mode is 3840 x 2160 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected inpu...

Page 40: ...Operating the Monitor If either DP mDP or HDMI MHL input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Page 41: ...ve stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension The stand extends vertically up to 115 mm P2715Q 130 mm P2415Q The figure below illustrates how to extend the stand vertically ...

Page 42: ... to complete the procedure below to adjust the Rotation Display Settings of your System NOTE If you are using the monitor with a non Dell computer you need to go the graphics driver website or your computer manufacturer website for information on rotating the contents on your display To adjust the Rotation Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab...

Page 43: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Page 44: ...built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Make sure that the screen is clean no dust particles on the surface of th...

Page 45: ... is depressed fully Ensure that the correct input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing ...

Page 46: ...nnected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a stati...

Page 47: ... Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ...

Page 48: ...n only Appearance of the computer may vary Mobile High Definition Link MHL Specific Problems Specific Symptoms What You Experience Possible Solutions MHL interface is not working Cannot see MHL device image shown on the monitor Ensure your MHL cable and MHL device are MHL certified Check your MHL device is turned on Check your MHL device is not in standby mode Check physical MHL cable connection i...

Page 49: ... regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support conte...

Page 50: ...he drivers for your graphics adapter attempt to set the resolution to 3840 x 2160 again NOTE If you are unable to set the resolution to 3840 x 2160 please contact Dell to inquire about a graphics adapter that supports these resolutions Non Dell computer 1 For Windows 8 and Windows 8 1 only select the desktop tile to switch to classic desktop 2 Right click on the desktop and click Personalization 3...

Page 51: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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