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Dell OptiPlex 9020 Mini Tower, Owner'S Manual

The Dell OptiPlex 9020 Mini Tower is a powerful and reliable desktop computer that caters to your professional needs. To maximize its full potential, make sure to download the comprehensive "Owner's Manual" from our website for free. This essential manual provides detailed instructions and insights exclusively for Dell OptiPlex 9020 users.

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Removing the Power Switch

...................................................................................................................................22

Installing the Power Switch

....................................................................................................................................23

Removing the Input/Output (I/O) Panel

...................................................................................................................24

Installing the Input/Output (I/O) Panel

.................................................................................................................... 25

Removing the System Board

...................................................................................................................................25

Installing the System Board

....................................................................................................................................26

System Board Components

.................................................................................................................................... 27

3 System Setup............................................................................................................................. 29

Boot Sequence

....................................................................................................................................................... 29

Navigation Keys

......................................................................................................................................................29

System Setup Options

.............................................................................................................................................30

Updating the BIOS 

................................................................................................................................................. 39

Jumper Settings

......................................................................................................................................................39

System and Setup Password

..................................................................................................................................39

Assigning a System Password and Setup Password

...................................................................................... 40

Deleting or Changing an Existing System and/or Setup Password

..................................................................40

Disabling a System Password

..........................................................................................................................41

4 Diagnostics.................................................................................................................................43

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics

...............................................................................43

5 Troubleshooting Your Computer.............................................................................................45

Power LED Diagnostics

.......................................................................................................................................... 45

Beep Code

.............................................................................................................................................................. 46

Error Messages

...................................................................................................................................................... 46

6 Specifications............................................................................................................................ 51

7 Contacting Dell.......................................................................................................................... 59

Summary of Contents for OptiPlex 9020 Mini Tower

Page 1: ...Dell OptiPlex 9020 Mini Tower Owner s Manual Regulatory Model D13M Regulatory Type D13M001 ...

Page 2: ...ademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the Unite...

Page 3: ...oving the Expansion Card 10 Installing the Expansion Card 11 Memory Module Guidelines 11 Removing the Memory 11 Installing the Memory 12 Removing the Coin Cell Battery 12 Installing the Coin Cell Battery 13 Removing the Hard Drive 13 Installing the Hard Drive 14 Removing the Optical Drive 14 Installing the Optical Drive 15 Removing the Speaker 15 Installing the Speaker 16 Removing the Power Supply...

Page 4: ... Navigation Keys 29 System Setup Options 30 Updating the BIOS 39 Jumper Settings 39 System and Setup Password 39 Assigning a System Password and Setup Password 40 Deleting or Changing an Existing System and or Setup Password 40 Disabling a System Password 41 4 Diagnostics 43 Enhanced Pre Boot System Assessment ePSA Diagnostics 43 5 Troubleshooting Your Computer 45 Power LED Diagnostics 45 Beep Cod...

Page 5: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 6: ...ws 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them of...

Page 7: ... blade screwdriver Phillips screwdriver Small plastic scribe Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull up the cover release latch and lift the cover upwards to remove it from the computer Installing the Cover 1 Align the cover along its tabs on the chassis of the computer 2 Press down on the cover till it clicks into place 3 Follow the procedures in A...

Page 8: ...usion Switch 1 Insert the intrusion switch into its place in the chassis rear and slide it towards the top to secure it 2 Connect the intrusion cable to the system board 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the sc...

Page 9: ...ress down until it is secured 2 Affix the latch 3 Place the antenna puck on the connector and tighten the screws to secure it to the computer 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Gently pry the front panel retention clips away from the chassis lo...

Page 10: ...o engage the front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing the Expansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press the tab to release the latch 4 Pull the release lever away from the PCI x16 card until you release the securing tab from the dent i...

Page 11: ...ons Memory modules must be installed beginning with the first socket NOTE The memory sockets in your computer may be labeled differently depending on the hardware configuration For example A1 A2 or 1 2 3 If the quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different spe...

Page 12: ...ll the cover 4 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b expansion card s 3 Locate the coin cell battery on the system board 4 Press the release latch away from the battery to allow the battery to pop up from the socket and lift the coin cell battery out of the compute...

Page 13: ...ocedures in After Working Inside Your Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Disconnect the data cable and the power cable from the back of the hard drive Press the blue securing bracket tabs inwards and lift the hard drive bracket out of the hard drive bay 4 Flex the hard drive bracket and remove the hard dr...

Page 14: ...rd drive 4 Install the a front bezel b cover 5 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Disconnect the data cable and the power cable from the back of the optical drive 4 Slide and hold the optical drive latch to unlock the optical drive and pull the optical...

Page 15: ...atch 2 Connect the data cable and power cable to the back of the optical drive 3 Install a front bezel b cover 4 Follow the procedures in After Working Inside Your Computer Removing the Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect and release the speaker cable from system board Press down the speaker securing tab and slide the speaker upwar...

Page 16: ...nect the speaker cable to the system board 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the 4 pin and 8 in power cables from the system board and release the cable from the tab 16 ...

Page 17: ...secure the power supply to the back of the computer 5 Push in on the blue release tab beside the power supply and slide the power supply towards the front of the computer Lift and remove the power supply out of the computer 17 ...

Page 18: ...om the system board Loosen the captive screws in diagonal order and lift the heat sink assembly away from the computer Installing the Heat Sink Assembly 1 Place the heat sink assembly into the chassis 2 Tighten the captive screws in diagonal order to secure the heat sink assembly to the computer 3 Connect the fan cable to the system board 4 Install the cover 5 Follow the procedures in After Workin...

Page 19: ...the retention hook 4 Install a heat sink assembly b cover 5 Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press the clip to release and disconnect the system fan cable from the system board 4 Pry and remove the system fan away from the four grommets securing it to the back of t...

Page 20: ...the groove to secure in place 3 Connect the system fan cable to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Thermal Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the thermal sensor cable from the system board 20 ...

Page 21: ...4 Release the thermal sensor cable from the chassis clip 5 Press the tabs on both sides to release and remove the thermal sensor away from the chassis 21 ...

Page 22: ...ble to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive 3 Disconnect the power switch cable from the system board 4 Release the power switch cable from the chassis clips 22 ...

Page 23: ...talling the Power Switch 1 Slide the power switch in through the front of the computer 2 Secure the power switch cable to the chassis 3 Thread the power switch cable into the chassis clips 4 Connect the power switch cable to the system board 5 Install the a optical drive b front bezel c cover 6 Follow the procedures in After Working Inside Your Computer 23 ...

Page 24: ... O panel data and USB data cables from the system board 4 Unthread and release the I O Panel data cable and USB data cable from the clip on the computer 5 Remove the screw that secures the I O panel to the computer 6 Slide the I O panel towards the left of the computer to release it and pull the I O panel along with its cable out of the computer 24 ...

Page 25: ...ect the I O panel data cable and USB data cable to the system board 6 Install a front bezel b cover 7 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b memory c expansion card s d heat sink assembly e processor 3 Disconnect all the cables connected to the system board 4 Remove ...

Page 26: ... to the port connectors on the rear of the chassis and place the system board in the chassis 2 Tighten the screws securing the system board to the chassis 3 Connect the cables to the system board 4 Install the a processor b heat sink assembly c expansion card s d memory e cover 5 Follow the procedures in After Working Inside Your Computer 26 ...

Page 27: ...U power connecter 8 system fan connector 9 CPU Socket 10 heat sink fan connector 11 DDR DIMM memory slots 4 12 front power switch connector 13 8 pin power connector 14 SATA connectors 15 HDD and optical drive power connector 16 SATA connectors 17 front panel USB connector 18 front panel audio connector 19 password reset jumper 20 internal USB 2 0 connector 21 RTCRST jumper connector 22 speaker con...

Page 28: ...28 ...

Page 29: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 30: ...Manufacture Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size and DIMM 4 Size PCI Information Displays SLOT1 SLOT2 SLOT3 and SLOT4 Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Proce...

Page 31: ...l port settings You can set the serial port to Disabled COM1 COM2 COM3 COM4 NOTE The operating system may allocate resources even though the setting is disabled SATA Operation Allows you to configure the operating mode of the integrated hard drive controller Disabled The SATA controllers are hidden ATA SATA is configured for ATA mode AHCI SATA is configured for AHCI mode RAID ON SATA is configured...

Page 32: ...al USB 2 0 Ports Enable Rear Right Dual USB 2 0 Ports default value is enable NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Audio Allows you to enable or disable the integrated audio controller Enable Audio enable by default Miscellaneous Devices Allows you to enable or disable various on board devices For Mini Tower and Ultra Small Form Factor Enable PCI...

Page 33: ...CPI Support TPM PPI Deprovision Override Clear TPM PPI Provision Override NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately Computrace This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software Deactivate This option is disable...

Page 34: ...in Custom Mode The Enable Custom Mode option is disabled by default The options are PK KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Append from File Adds a key to the current database from a user selected fi...

Page 35: ...llows you to enable or disable the Hyper Threading technology This option is enabled by default Rapid Start Technology Allows you to improve batter life by automatically putting the system into a low power status during after user specified amount of time Intel Rapid Start feature NOTE Rapid Start Technology will automatically be disabled due to configuration changes Hard Disk Configuration or par...

Page 36: ...power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from t...

Page 37: ...ilities provided by Intel Virtualization technology for direct I O Enable Intel Virtualization Technology for Direct I O This option is enabled by default Trusted Execution This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technolo...

Page 38: ... Enabled with ImageServer Client IP Address Specifies the static IP address of the client The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client SubnetMask Specifies the subnet mask of the client The default setting is 255 255 255 ...

Page 39: ...System drop down list select BIOS 10 Identify the latest BIOS file and click Download File 11 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 12 Click Save to save the file on your computer 13 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Jumper ...

Page 40: ...racters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space Re enter the system password when prompted 4 Type the system password that you entered earlier and click OK 5 Select Setup Password type your system password and press Enter or Tab A message prompts you to re type the ...

Page 41: ...Computer 2 Remove the cover 3 Identify the PSWD jumper on the system board 4 Remove the PSWD jumper from the system board NOTE The existing passwords are not disabled erased until the computer boots without the jumper 5 Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots 6 Connect the c...

Page 42: ...42 ...

Page 43: ... provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user int...

Page 44: ...44 ...

Page 45: ...nks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State White LED State Description off off system is OFF off blinking system is in sleep state blinking off power supply unit PSU failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED State Description 2 1 system board failure 2 2 system board PSU or PSU cabling failure 2 3 system...

Page 46: ... please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Alert Security override Jumper is installed The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed Attachment failed to respond Th...

Page 47: ...e hard drive failed initialization Hard disk drive controller failure The hard drive failed initialization Hard disk drive failure The hard drive failed initialization Hard disk drive read failure The hard drive failed initialization Invalid configuration information please run SETUP program The computer configuration information does not match the hardware configuration Invalid Memory configurati...

Page 48: ...g Non system disk or disk error The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer Not a boot diskette The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Ins...

Page 49: ...able to immediately back up your data and replace your hard drive by calling your support desk or Dell During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer type If no replacement drive is immediately available and t...

Page 50: ...50 ...

Page 51: ...cessor type Table 16 Memory Feature Specification Type DDR3 Speed 1600MHz Connectors Mini Tower Small Form Factor four DIMM slots Ultra Small Form Factor two DIMM slots Capacity 2 GB 4 GB and 8 GB Minimum Memory 2 GB Maximum memory Mini Tower Small Form Factor 32 GB Ultra Small Form Factor 16 GB Table 17 Video Feature Specification Integrated Intel HD Graphics 4600 i3 i5 i7 DC QC Intel 8 Series Ex...

Page 52: ...ature Specification Bus Type PCIe gen2 gen3 x16 USB 2 0 and USB 3 0 Bus Speed PCI Express x1 slot each direction speed 500 MB s x16 slot each direction speed 16 GB s SATA 1 5 Gbps 3 0 Gbps and 6 Gbps Table 22 Cards Feature Specification PCI Mini Tower up to one full height card Small Form Factor none Ultra Small Form Factor none PCI Express x1 Mini Tower up to three full height cards Small Form Fa...

Page 53: ...wer two two Small Form Factor one two Ultra Small Form Factor none one Table 24 External Connectors Feature Specification Audio Front Panel one microphone connector one headphone connector Back Panel one line out connector one line in microphone connector Network Adapter one RJ45 connector Serial one 9 pin connector 16550 C compatible Parallel one 25 pin connector optional for minitower and small ...

Page 54: ...es Mini Tower one 164 pin connector Small Form Factor one 64 pin connector Ultra Small Form Factor none PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Small Form Factor one 164 pin connector Ultra Small Form Factor none Mini PCI Express data width maximum one PCI Express lane and one USB interface Mini Tower Small Form Factor none Ultra Small Form Factor one 52 pin connector Se...

Page 55: ...connector Internal speaker one 5 pin connector Intruder connector one 3 pin connector Power connector Mini Tower Small Form Factor one 8 pin one 4 pin one 6 pin connector Ultra Small Form Factor one 8 pin one 4 pin and one 4 pin connector Table 26 Controls and Lights Feature Specification Front of the computer Power button light White light Solid white light indicates power on state blinking white...

Page 56: ...pply wattage rating Power Wattage Maximum Heat Dissipation Voltage Mini Tower 290 W 989 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 5 4 A Small Form Factor 255 W 870 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 4 6 A Ultra Small Form Factor 200 W 682 40 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 2 9 A Coin cell battery 3 V CR2032 lithium coin cell Table 28 Physical Dimension Physical Height Width Dep...

Page 57: ...percent non condensing Maximum vibration Operating 0 26 GRMS Storage 2 20 GRMS Maximum shock Operating 40 G Storage 105 G Altitude Operating 15 2 m to 3048 m 50 to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 or lower as defined by ANSI ISA S71 04 1985 57 ...

Page 58: ...58 ...

Page 59: ... contact Dell for sales technical support or customer service issues 1 Go to dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed 3 Select the appropriate language under the country of your choice 4 Select your business segment The main support page for the selected business segment is disp...

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