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Dell OptiPlex 3020-Mini Tower, Owner'S Manual

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Dell OptiPlex 3020-Mini Tower Owner'S Manual Download Page 4

Removing the I/O Panel

..................................................................................................................25

Installing the I/O Panel

....................................................................................................................27

System Board Components

............................................................................................................ 28

Removing the System Board

...........................................................................................................29

Installing the System Board

.............................................................................................................31

3 

System Setup

........................................................................................................ 33

Boot Sequence

................................................................................................................................ 33

Navigation Keys

...............................................................................................................................33

System Setup Options

.....................................................................................................................34

Updating the BIOS 

..........................................................................................................................42

Clearing Forgotten Password

....................................................................................................43

Clearing CMOS

.......................................................................................................................... 43

System and Setup Password

........................................................................................................... 43

Assigning a System Password and Setup Password

................................................................. 44

Deleting or Changing an Existing System and/or Setup Password

..........................................44

Disabling a System Password

....................................................................................................45

4 

Diagnostics

............................................................................................................47

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics

.........................................................47

5 

Troubleshooting Your Computer

.....................................................................49

Power LED Diagnostics

...................................................................................................................49

Beep Code

.......................................................................................................................................50

Error Messages

................................................................................................................................50

6 

Technical Specifications

.....................................................................................55

7 

Contacting Dell

.................................................................................................... 59

Summary of Contents for OptiPlex 3020-Mini Tower

Page 1: ...Dell OptiPlex 3020 Mini Tower Owner s Manual Regulatory Model D15M Regulatory Type D15M001 ...

Page 2: ...registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation...

Page 3: ...lling the Expansion Card 14 Memory Module Guidelines 15 Removing the Memory 15 Installing the Memory 15 Removing the Coin Cell Battery 16 Installing the Coin Cell Battery 16 Removing the Hard Drive 16 Installing the Hard Drive 17 Removing the Optical Drive 17 Installing the Optical Drive 18 Removing the Speaker 18 Installing the Speaker 19 Removing the Power Supply 19 Installing the Power Supply 2...

Page 4: ...2 Clearing Forgotten Password 43 Clearing CMOS 43 System and Setup Password 43 Assigning a System Password and Setup Password 44 Deleting or Changing an Existing System and or Setup Password 44 Disabling a System Password 45 4 Diagnostics 47 Enhanced Pre Boot System Assessment ePSA Diagnostics 47 5 Troubleshooting Your Computer 49 Power LED Diagnostics 49 Beep Code 50 Error Messages 50 6 Technical...

Page 5: ... electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAU...

Page 6: ...erating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings b Click the and select Shut down In Windows 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner...

Page 7: ...nd then plug it into the computer 2 Connect any telephone or network cables to your computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 5 If required verify that the computer works correctly by running the Dell Diagnostics 7 ...

Page 8: ...8 ...

Page 9: ...ument may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe System Overview The figure below displays the inside view of the Mini Tower after the base cover has been removed The call outs show the names and the layout of the components inside the computer Inside view 1 hard drive 2 expansion card 3 intrusion switch 4 power supply unit 9 ...

Page 10: ...d 3 optical drive 4 front i o panel 5 coin cell 6 CPU cooler 7 system fan Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the thumbscrews that secure the cover to the computer Slide the cover from the computer 10 ...

Page 11: ...stalling the Cover 1 Place the cover on the computer 2 Slide the computer cover towards the front of the chassis until it is fully engaged 3 Tighten the thumbscrew in clockwise direction to secure the computer cover 4 Follow the procedures in After Working Inside Your Computer 11 ...

Page 12: ...rusion Switch 1 Insert the intrusion switch into the chassis rear and slide it outward to secure it 2 Connect the intrusion switch cable to the system board 3 Install a heatsink assembly b cover 4 Follow the procedures in After Working Inside Your Computer Removing the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Pry the front bezel retention clip...

Page 13: ...e front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing The Expansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Perform the following steps as shown in the illustration and a Press the tab 1 b Pull the card retension latch upward 2 13 ...

Page 14: ...he dent in the card 1 b Ease the card up and out of its connector and remove it from the computer 2 Installing the Expansion Card 1 Insert the expansion card in the connector on the system board and press down until secured 2 Push the retention latch back to its position 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer 14 ...

Page 15: ...nstalled in the sockets with the white release levers If memory modules with different speeds are installed they operate at the speed of the slowest installed memory modules Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b expansion card 3 Press down on the memory retaining tabs on each side of the memory modules and lift the memory modules out ...

Page 16: ... the system board and press until the release latch springs back into place and secures it 2 Install a expansion card b cover 3 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Perform the following steps as shown in the illustration a Disconnect the data cable and the...

Page 17: ...k of the hard drive 4 Install the a front bezel b cover 5 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Perform the following steps as shown in the illustration a Disconnect the data cable and the power cable from the back of the optical drive b Slide and hold th...

Page 18: ...of the optical drive 3 Install the front bezel 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Perform the following steps as shown in the illustration a Disconnect the cable from system board 1 b Release the speaker cable from system board 2 c Press down the s...

Page 19: ...fter Working Inside Your Computer Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Perform the following steps as shown in the illustration a Press the 4 pin power cable 1 b Disconnect the 4 pin power cables from the system board 2 c Press the 8 pin power cable 3 d Disconnect the 8 pin power cables from the system board 4 e Unroute cable...

Page 20: ...ack of the computer 5 Perform the following steps as shown in the illustration a Push in on the blue release tab beside the power supply 1 b Slide the power supply towards the front of the computer 2 c Lift and remove the power supply out of the computer 3 20 ...

Page 21: ...fan cable 1 b Disconnect the fan cable from the system board 2 c Loosen the captive screws in diagonal order and lift the heat sink assembly away from the computer Installing the Heatsink Assembly 1 Place the heatsink assembly into the chassis 2 Tighten the captive screws in diagonal order to secure the heatsink assembly to the computer 3 Connect the fan cable to the system board 4 Install the cov...

Page 22: ...secure it with the retention hook 4 Install a heat sink assembly b cover 5 Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the system fan cable from the system board 4 Pry and remove the system fan away from the four grommets securing it to the back of the computer 22 ...

Page 23: ...le to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive 3 Perform the following steps as shown in the illustration a Press the power cable 1 b Disconnect the power switch cable from the system board 2 23 ...

Page 24: ...om the chassis clips 5 Perform the following steps as shown in the illustration a Press the clips on both side of the power switch to release it from the chassis 1 b Slide to remove the power switch along its cable from the computer 2 24 ...

Page 25: ...he chassis clips 4 Connect the power switch cable to the system board 5 Install the a optical drive b front bezel c cover 6 Follow the procedures in After Working Inside Your Computer Removing the I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a cover b front bezel 3 Disconnect the I O panel data and USB data cables from the system board 25 ...

Page 26: ...4 Unthread and release the I O Panel data cable and USB data cable from the clip on the computer 5 Remove the screw that secures the I O panel to the computer 26 ...

Page 27: ...he slot on the chassis front 2 Slide the I O panel towards the right of the computer to secure to the chassis 3 Tighten the screw to secure the I O panel to the chassis 4 Thread the I O panel and USB data cable into the chassis clip 5 Connect the I O panel and USB data cable to the system board 6 Install a front bezel b cover 27 ...

Page 28: ...al USB connector 5 RTCRST reset jump 6 coin cell battery 7 front audio connector 8 PCI ex1 connector 9 PCI ex16 connector 10 intrusion switch connector 11 system fan connector 12 processor socket 13 cpu power connector 14 PS2 serial port connector 15 cpu fan connector 16 memory connector 17 power switch connector 18 ATX power connector 19 HDD_ODD power cable connector 20 HDD_LED connector 21 speak...

Page 29: ...heatsink assembly e processor 3 Disconnect all the cables connected to the system board 4 Perform the following steps as shown in the illustration a Disconnect the 8 pin power cable b Press the 4 pin power cable 1 c Disconnect the 4 pin power cables from the system board 2 5 Remove the screws that secure the system board to the computer 29 ...

Page 30: ...6 Tilt the system board at 45 degrees and then lift the system board out of the computer 7 Lift the system board out of the computer 30 ...

Page 31: ... and place the system board in the chassis 2 Tighten the screws that secure the system board to the chassis 3 Connect the cables to the system board 4 Install all the cables a processor b heatsink assembly c expansion card d memory e cover 5 Follow the procedures in After Working Inside Your Computer 31 ...

Page 32: ...32 ...

Page 33: ...on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostic...

Page 34: ...any unsaved changes and restarts the system F1 Displays the System Setup help file System Setup Options NOTE Depending on your computer and its installed devices the items listed in this section may or may not appear Table 2 General Option Description System Board This section lists the primary hardware features of your computer System Information Memory Information PCI Information Processor Infor...

Page 35: ...led w Cloud Desktop Serial Port Identifies and defines the serial port settings You can set the serial port to Disabled Default COM1 COM2 COM3 COM4 NOTE The operating system may allocate resources even if the setting is disabled SATA Operation Allows you to configure the internal SATA hard drive controller The options are Disabled ATA AHCI Default Drives Allows you to enable or disable the various...

Page 36: ...Display Table 5 Security Option Description Admin Password This field lets you set change or delete the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default Enter the old password Enter the new password Confirm the new password System Password This field lets you set change or delete ...

Page 37: ...dule bay HDDs that may be present Password Change Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set Allow Non Admin Password Changes This option is enabled by default TPM Security This option lets you control whether the Trusted Platform Module TPM in the system is enabled and visible to the operating system TPM Securi...

Page 38: ... Enabled Expert Key Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a ...

Page 39: ...D Function will support Disable CPUID Limit NOTE Some Operating system will not complete installation when the maximum CPUID Function is greater than 3 HyperThread control SFF Allows you to enable or disable the Hyper Threading Technology This option is enabled by default Table 8 Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after ...

Page 40: ...XE Boot Allows the system to be powered on by special LAN or PXE Bootsignals For Ultra Small Form Factor only This option is Disabled by default Block Sleep Allows you to block entering to sleep S3 state in OS Environment Default Setting Disabled Intel Smart Connect Technology The option is disabled by default If option enables will periodically sense nearby wireless connection while the system is...

Page 41: ... set to Static IP Server Port Specifies the primary IP port of the ImageServer which is used by the client to communicate The default IP port is 06910 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Client Address Method Specifies how the client obtains the IP address Static IP DHCP enabled by default NOTE This f...

Page 42: ...cate the Service Tag click Where is my Service Tag NOTE If you cannot find your Service Tag click Detect My Product Proceed with the instructions on screen 4 If you are unable to locate or find the Service Tag click the Product Category of your computer 5 Choose the Product Type from the list 6 Select your computer model and the Product Support page of your computer appears 7 Click Get drivers and...

Page 43: ...setup and assign a new system or setup password Clearing CMOS 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the PCI card if installed 4 Identify the CMOS jumper on the system board see the System Board Components 5 Place the 2 pin jumper plug on pins 1 and 2 to clear CMOS 6 Install PCI card if installed 7 Install the cover 8 Connect the computer to the ...

Page 44: ...ystem password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space Re enter the system password when prompted 4 Type the system password that you entered earlier and click OK 5 Select Setup Password type your system password and press Ent...

Page 45: ...llow the procedures in Before Working on Your Computer 2 Remove the cover 3 Identify the PSWD jumper on the system board 4 Remove the PSWD jumper from the system board NOTE The existing passwords are not disabled erased until the computer boots without the jumper 5 Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new pas...

Page 46: ...46 ...

Page 47: ... provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user int...

Page 48: ...48 ...

Page 49: ...links short pause 3 amber blinks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State White LED State Description off off system is OFF off breathing system is in sleep state blinking off power supply unit PSU failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED State Description 2 1 system board failure 2 2 system board PSU or ...

Page 50: ... 2 If the system does have an internal speaker connect an external speaker to line out connection to hear the beep sound NOTE User can also check the power LED behavior instead of the beep code for troubleshooting purpose Error Messages Error Message Description Address mark not found The BIOS found a faulty disk sector or could not find a particular disk sector Alert Previous attempts at booting ...

Page 51: ...ette read failure The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk Diskette subsystem reset failed The floppy drive controller may be faulty Gate A20 failure One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them General failure The operating system is unable to carry o...

Page 52: ...e faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory odd even logic failure at address read value expecting value A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory write read failure at address read value expecting value A memory module may be faulty or improperly seated Reinstall the memo...

Page 53: ...the floppy or hard drive Seek error The operating system cannot find a specific track on the floppy disk or hard drive Shutdown failure A chip on the system board might be malfunctioning Time of day clock stopped The battery might be dead Time of day not set please run the System Setup program The time or date stored in System Setup does not match the computer clock Timer chip counter 2 failed A c...

Page 54: ...ription drive by calling your support desk or Dell Write fault The operating system cannot write to the floppy or hard drive Write fault on selected drive The operating system cannot write to the floppy or hard drive 54 ...

Page 55: ...tion Processor type Intel Core i3 i5 series Total Cache upto 8 MB Chipset Intel H81 Chipset Table 16 Memory Feature Specification Type up to 1600 MHz DDR3 Synch DRAM Non ECC memory Speed 1600 MHz Connectors 2 internally accessible DDR3 SODIMM sockets Capacity Up to 8 GB Minimum Memory 2 GB Maximum memory 16 GB Table 17 Video Feature Specification Video Controller Integrated Intel HD Graphics 4600 ...

Page 56: ...Add in Card Parallel Serial Parallel Port PCIe Add in Card USB 2 0 two connectors in the front panel four connectors on the back panel USB 3 0 two connectors on the back panel Table 22 Controls and Lights Feature Specification Front of the computer Power button light White light Solid white light indicates power on state Breathing white light indicates sleep state of the computer Drive activity li...

Page 57: ...ature Specification Coin cell battery 3V Lithium CR2032 Voltage 100 VAC to 240 VAC Wattage 290 W Maximum heat dissipation N A NOTE Heat dissipation is calculated by using the power supply wattage rating Table 24 Physical Feature Specification Height 360 mm 14 17 inches Width 175 mm 6 89 inches Depth 417 mm 16 41 inches Weight 7 6 Kgs 16 75 lb Table 25 Environmental Feature Specification Temperatur...

Page 58: ...Feature Specification Altitude Operating 15 2 m to 3048 m 50 to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 or lower as defined by ANSI ISA S71 04 1985 58 ...

Page 59: ...ome services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to dell com contactdell 2 Verify your country or region from the drop down menu at the top left corner of the page 3 Select your support category Technical Support Customer Support Sales or International Support Services 4 Select the appropriate service or support link based o...

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