Troubleshooting |
63
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•
Check the
Aspect Ratio
setting in the
Display
menu OSD.
•
Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
buttons on the
front panel
OSD does not
appear on the
screen
•
Turn Off the monitor, unplug the power cord, plug it back,
and then turn On the monitor.
•
Check whether the OSD menu is locked. If yes, press and
hold the button above the Power button for 6 seconds to
unlock (for more information, see Lock).
No Input Signal
when user
controls are
pressed
No picture, the
LED light is
breathing amber
•
Check the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.
•
Check whether the signal cable is plugged in properly. Re-
plug the signal cable if necessary.
•
Reset the computer or video player.
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
•
Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
•
Run the built-in diagnostics.
NOTE:
When choosing HDMI/DP mode, the
Auto Adjust
function will not be
available.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
Power Management Modes).
•
Alternatively, use a dynamically changing screensaver.
