Dell Mobile Workstation Precision M2400 Quick Reference Manual Download Page 47

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Troubleshooting

The Dell Support Utility is customized for your computing environment.

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click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the

icon to perform the following tasks:

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Check your computing environment.

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View the Dell Support Utility settings.

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Access the help file for the Dell Support Utility.

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View frequently asked questions.

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Learn more about the Dell Support Utility.

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Turn off the Dell Support Utility.

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book.book Page 47 Tuesday, July 22, 2008 10:56 AM

Summary of Contents for Mobile Workstation Precision M2400

Page 1: ...tup and Quick Reference Guide This guide provides a features overview specifications quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Model PP27L ...

Page 2: ... forbidden Trademarks used in this text Dell DellConnect Dell MediaDirect Latitude Wi Fi Catcher ExpressCharge and the DELL logo are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Intel is a registered trademark and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and the...

Page 3: ...emoval 10 Wireless Switch and Dell Wi Fi Catcher Network Locator 11 2 Setting Up Your Computer 13 Quick Setup 13 Connecting to the Internet 16 Setting Up Your Internet Connection 16 Transferring Information to a New Computer 17 Microsoft Windows Vista Operating System 17 Microsoft Windows XP 18 ...

Page 4: ... Troubleshooting Tips 42 Power Problems 42 Memory Problems 43 Lockups and Software Problems 44 Dell Technical Update Service 46 Dell Support Utility 46 5 Reinstalling Software 49 Drivers 49 Identifying Drivers 49 Reinstalling Drivers and Utilities 50 Restoring Your Operating System 52 Using Microsoft Windows System Restore 52 Using Dell Factory Image Restore 54 Using the Operating System Media 55 ...

Page 5: ...9 Technical Support and Customer Service 60 DellConnect 60 Online Services 60 AutoTech Service 61 Automated Order Status Service 61 Problems With Your Order 61 Product Information 62 Returning Items for Warranty Repair or Credit 62 Before You Call 63 Contacting Dell 65 Index 67 ...

Page 6: ...6 Contents ...

Page 7: ... 7 About Your Computer Front View 1 microphone optional 2 camera light optional 3 camera optional 4 display latch 5 display 6 keyboard status lights 3 6 4 25 1 7 13 16 17 18 21 26 10 11 24 23 8 5 27 14 9 12 15 19 20 2 22 ...

Page 8: ...ght speaker 14 media bay with optical drive 15 fingerprint reader optional 16 ExpressCard slot 17 IEEE 1394a connector 18 contactless smart card reader 19 Secure Digital SD memory card reader 20 touch pad 21 display latch release 22 touch pad buttons track stick buttons 23 left speaker 24 track stick 25 keyboard 26 device status lights 27 ambient light sensor ...

Page 9: ...g the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer 1 RJ 11 connector optional 2 RJ 45 network connector 3 battery power lights 4 multimode DisplayPort 5 AC adapter 6 security cable slot 7 video connector 8 eSATA USB connector 9 USB PowerShare connector 10 sma...

Page 10: ...attery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer CAUTION Before removing or replacing the battery turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer 1 ...

Page 11: ... Use the wireless switch to enable or disable wireless network devices and the Wi Fi Catcher Network Locator to locate networks For information about connecting to the Internet see Connecting to the Internet on page 16 wireless switch icon Dell Wi Fi Catcher Network Locator icon ...

Page 12: ...12 About Your Computer ...

Page 13: ...erly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable NOTE S...

Page 14: ...ur Computer 2 Connect the network cable 3 Connect USB devices such as a mouse or keyboard 4 Connect IEEE 1394 devices such as a DVD player 5 Open the computer display and press the power button to turn on the computer ...

Page 15: ...all any cards or connect the computer to a docking device or other external device such as a printer Connect to the Internet See Connecting to the Internet on page 16 for more information 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop with wired connection 5 laptop with wireless connection 1 2 3 1 2 3 4 5 ...

Page 16: ...up If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate section below NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later...

Page 17: ...u have a setup CD click Use the CD I got from an ISP 4 Click Next If you selected Set up my connection manually in step 3 continue to step 5 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 5 Click the appropriate option under How do you want to connect to the Internet and click Next 6 Use the setup in...

Page 18: ...rd Running the Files and Settings Transfer Wizard With the Operating System Media NOTE This procedure requires the Operating System media This media is optional and may not be included with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Fi...

Page 19: ...and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All ...

Page 20: ...ears 7 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all ...

Page 21: ... Core 2 Duo L1 cache 32 KB per instruction 32 KB data cache per core L2 cache Shared 3 MB or 6 MB Front side bus frequency 1067 MHz System Information Chip set Intel PM45 Data bus width 64 bit DRAM bus width 64 bit Processor address bus width 36 bit Flash EPROM SPI 32 Mbit PCI bus discrete graphics only x16 PCI Express ExpressCard optional ExpressCard connector ExpressCard slot supports both USB a...

Page 22: ...indows Vista operating system NOTE In order to take advantage of the dual channel bandwidth capability both memory slots must be populated and must match in size NOTE The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files NOTE To enable Intel Active Management Technology iAMT you must have a DIMM in the memory connecto...

Page 23: ...art card reader USB USB PowerShare eSATA four 4 pin USB 2 0 compliant connectors NOTE Your laptop can support four USB devices One of the USB connectors is USB PowerShare that can provide power for third party devices e g cell phone Another USB connector can be used as an eSATA port Video VGA connector multimodeDisplayPort Communications Modem internal modem optional Network adapter 10 100 1000 Et...

Page 24: ...92HD71B Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal internal high definition audio codec External external microphone in connector stereo headphones speakers connector Speakers two 1 watt 4 ohm speakers Internal speaker amplifier 1 watt per channel 4 ohms Internal microphone single digital microphone Volume controls volume control buttons Display Type activ...

Page 25: ... WXGA CCFL 0 2373 WXGA 0 2109 Typical power consumption panel with backlight WXGA CCFL 6 2 W maximum with no inverter losses WXGA 7 5 W maximum Keyboard Number of keys 83 U S and Canada 84 Europe 87 Japan Layout QWERTY AZERTY Kanji Size full sized 19 mm key pitch Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rec...

Page 26: ...s Width 47 0 mm 1 85 inch Dimensions 9 cell lithium ion batteries Depth 208 mm 8 67 inches Height 22 3 mm 0 88 inch Width 68 98 mm 2 70 inches Dimensions 12 cell lithium ion slice batteries Depth 14 48 mm Height 217 24 mm Width 322 17 mm Weight 6 cell Primary battery 0 33 kg 0 73 lb 9 cell high capacity battery 0 51 kg 1 12 lb 12 cell slice battery 0 85 kg 1 87 lb Voltage 6 cell and 9 cell 11 1 VD...

Page 27: ...e 1 year Temperature range Operating 0 to 40 C 32 to 104 F Storage 10 to 65 C 14 to 149 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F PA 12 65 W Travel AC adapter Output voltage 19 5 V DC Output current 3 34 A Height 15 mm 0 6 inches Width 66 mm 2 ...

Page 28: ...19 5 V DC Output current 4 62 A Height 15 mm 0 6 inches Width 70 mm 2 8 inches Length 147 mm 5 8 inches Weight 0 345 kg 0 76 lb Fingerprint reader optional Type UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel sensing technology Physical Height 26 3 mm 1 035 inches Width 335 mm 13 189 inches Depth 238 3 mm 9 382 inches Weight 2 18 kg 4 8 lb with discrete graphics 6 cell battery ...

Page 29: ... spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock Measured with hard drive in operating status and a 2 ms half sine pulse for operating Also measured with hard drive in head parked position and a 2 ms halfsine pulse for storage Operating 143 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 3048 m 50 to 10 000 ft Ca...

Page 30: ...30 Specifications ...

Page 31: ...puter is not responding ensure that the display is connected and powered on If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a memory module or graphics card might be malfunctioning or inc...

Page 32: ...mputer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 3 Possible system board failure Contact Dell 4 RAM Read Write failure 1 Ensure that ...

Page 33: ...me CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 65 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if ne...

Page 34: ...ee your Service Manual at support dell com for more information GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see your Service Manua...

Page 35: ...rrect the appropriate options in the system setup program See your Service Manual at support dell com for more information KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 40 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid t...

Page 36: ...e them See your Service Manual at support dell com for more information MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may b...

Page 37: ...am you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and ...

Page 38: ...ioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 40 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate...

Page 39: ...al at support dell com NO TIMER TICK INTERRUPT A chip on the system board might be malfunctioning or system board failure see Contacting Dell on page 65 for assistance USB OVER CURRENT ERROR Disconnect the USB device Use external power source for the USB device NOTICE HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE DELL RECOMMENDS THAT YOU BA...

Page 40: ... perform the checks in Lockups and Software Problems see Lockups and Software Problems on page 44 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities media is optional and may not ship with your computer See your Servic...

Page 41: ...lities media 2 Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices spec...

Page 42: ...ON Before you begin any of the procedures in this section follow the safety information that shipped with your computer IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that t...

Page 43: ...n power cable and the front panel cable are securely connected to the system board connector see your Service Manual at support dell com ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Memory Problems CAUTION Before you begin any...

Page 44: ...gin any of the procedures in this section follow the safety information that shipped with your computer The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response b...

Page 45: ... welcome screen click Next 3 Follow the instructions on the screen Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non XP operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to ge...

Page 46: ...uter The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button Use this support utility for self support inf...

Page 47: ...e Dell Support Utility settings Access the help file for the Dell Support Utility View frequently asked questions Learn more about the Dell Support Utility Turn off the Dell Support Utility Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support s...

Page 48: ...48 Troubleshooting ...

Page 49: ...If you are an administrator on the computer click Continue otherwise contact your administrator to continue Microsoft Windows XP 1 Click Start Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 In the System Properties window click the Hardware tab and click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle wit...

Page 50: ...nd click Properties 4 Click the Drivers tab Roll Back Driver Windows XP 1 Click Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 52 to return your ...

Page 51: ...ware might not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message stating that the Resource media is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components i...

Page 52: ...ge Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received an Operating System media with ...

Page 53: ...ext and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore on page 53 Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system re...

Page 54: ...cked Using Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not be...

Page 55: ...ory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to r...

Page 56: ...e reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 immedi...

Page 57: ...n contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Notebook System Software NSS Readme files NOTE Readme f...

Page 58: ...r License Agreement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Blu...

Page 59: ...ices available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 60 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 65 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary proc...

Page 60: ...ect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap As...

Page 61: ...mputers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 65 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you...

Page 62: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 64 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 65 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Page 63: ...list see Diagnostics Checklist on page 64 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before...

Page 64: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 65: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Page 66: ...66 Getting Help ...

Page 67: ...arting from the Drivers and Utilities media 41 starting from your hard drive 40 Dell Factory Image Restore 55 Dell Technology Guide 58 DellConnect 60 diagnostics beep codes 31 Dell 40 documentation 57 Dell Technology Guide 58 Service Manual 58 drivers 49 Drivers and Utilities media 57 identifying 49 reinstalling 50 returning to a previous version 50 Drivers and Utilities media 50 57 Dell Diagnosti...

Page 68: ...ew 15 Wi Fi Catcher network locator 11 wireless switch 11 Notebook System Software 57 O operating system Dell Factory Image Restore 54 media 55 PC Restore 54 reinstalling 57 System Restore 52 Operating System media 57 operating system product key 58 P PC Restore 54 phone numbers 65 power power light conditions 42 troubleshooting 42 problems restore to previous state 52 R regulatory information 58 ...

Page 69: ...reen 45 computer not responding 44 Dell Diagnostics 40 error messages 33 memory 43 power 42 troubleshooting continued power light conditions 42 power lights 31 program crashes 44 programs and Windows compatibility 45 restore to previous state 52 software 44 45 tips 42 U updates software and hardware 46 W warranty information 58 Windows License label 58 Windows Vista Dell Factory Image Restore 54 5...

Page 70: ...70 Index Windows XP continued setting up Internet connection 17 System Restore 52 wizards Files and Settings Transfer Wizard 17 Program Compatibility wizard 45 ...

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