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Table 4. Video

Option

Description

LCD Brightness

Allows you to set the panel brightness when the ambient sensor is Off.

Optimus

Allows you to enable or disable the NVIDIA Optimus technology.

Enable Optimus — Default Setting.

Table 5. Security

Option

Description

Intel TXT (LT-SX) Configuration

This option is disabled by default.

Admin Password

Allows you to set, change, or delete the administrator (admin) password.

NOTE: You must set the admin password before you set the system or hard 

drive password.

NOTE: Successful password changes take effect immediately.

NOTE: Deleting the admin password automatically deletes the system 

password and the hard drive password.

NOTE: Successful password changes take effect immediately.

Default Setting: Not set

System Password

Allows you to set, change or delete the system password.

NOTE: Successful password changes take effect immediately.

Default Setting: Not set

Internal HDD-0 Password

Allows you to set, change, or delete the administrator (admin) password.
Default Setting: Not set

Strong Password

Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.

Password Configuration

You can define the length of your password. Min = 4 , Max = 32

Password Bypass

Allows you to enable or disable the permission to bypass the System and the 

Internal HDD password, when they are set. The options are:

Disabled (Default Setting)

Reboot bypass

Password Change

Allows you to enable the disable permission to the System and Hard Drive 

passwords when the admin password is set.
Default Setting: Allow Non-Admin Password Changes is not selected

Non-Admin Setup Changes

This option lets you determine whether changes to the setup option are permitted 

when an administrator password is set. The option is disabled.

Allows Wireless Switch Changes

TPM Security

Allows you to enable the Trusted Platform Module (TPM) during POST.
Default Setting: The option is disabled.

CPU XD Support

Allows you to enable the Execute Disable mode of the processor.

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Summary of Contents for Latitude E6230

Page 1: ...Dell Latitude E6230 Owner s Manual Regulatory Model P14T Regulatory Type P14T001 ...

Page 2: ...henom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries No...

Page 3: ...ving the Base Cover 13 Installing the Base Cover 14 Removing the Bluetooth Module 14 Installing the Bluetooth Module 16 Removing the Hard Drive 16 Installing the Hard Drive 18 Removing the Memory 18 Installing the Memory 19 Removing The Palmrest 19 Installing the Palmrest 22 Removing the Keyboard 22 Installing the Keyboard 25 Removing the Wireless Local Access Network WLAN 25 Installing the Wirele...

Page 4: ...ving the Display Panel 47 Installing the Display Panel 49 Removing the Display Assembly 49 Installing the Display Assembly 52 Removing the Camera 53 Installing the Camera 54 Removing the LVDS and Camera Cable 55 Installing the LVDS and Camera Cable 56 3 Additional Information 57 Docking Port Information 57 4 System Setup 59 Boot Sequence 59 Navigation Keys 59 System Setup Options 60 Updating the B...

Page 5: ...7 Technical Specifications 75 8 Contacting Dell 81 ...

Page 6: ...6 ...

Page 7: ...face such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connector...

Page 8: ... installed ExpressCards or Smart Cards from the appropriate slots Turning Off Your Computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then se...

Page 9: ...ot use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator battery slice or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Replace the battery 4 Connect your computer...

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Page 11: ...ll flat blade screwdriver Phillips screwdriver Small plastic scribe Removing the Secure Digital SD Card 1 Follow the procedures in Before Working Inside Your Computer 2 Press in on the SD card to release it from the computer 3 Slide the SD card out of the computer Installing the Secure Digital SD Card 1 Slide the SD card into its slot until it clicks into place 2 Follow the procedures in After Wor...

Page 12: ...computer 3 Slide the ExpressCard out of the computer Installing the ExpressCard 1 Slide the ExpressCard into its slot until it clicks into place 2 Follow the procedures in After Working Inside Your Computer Removing The Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Slide the release latches to unlock the battery 12 ...

Page 13: ...Module SIM Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the battery 3 Remove the SIM card from the computer Installing the Subscriber Identity Module SIM Card 1 Slide the SIM card into its slot 2 Install the battery 3 Follow the procedures in After Working Inside Your Computer Removing the Base Cover 1 Follow the procedures in Before Working Inside Your Computer 2 R...

Page 14: ... cover to align with the screw hole correctly on the computer 2 Tighten the screw to secure the base cover to the computer 3 Install the battery 4 Follow the procedures in After Working Inside Your Computer Removing the Bluetooth Module 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d cover 14 ...

Page 15: ...3 Disconnect and unroute the bluetooth cable 4 Remove the screw that secures the bluetooth module to the computer 5 Remove the bluetooth module 15 ...

Page 16: ... cover b battery c ExpressCard d SD card 4 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover 3 Remove the screws that secure the hard drive to the computer 4 Remove the hard drive bracket that secures the hard drive to the computer 16 ...

Page 17: ...5 Use a flat headed screw driver to lift up the edge of the hard drive 6 Remove the hard drive 7 Remove the hard drive connector from the hard drive 17 ...

Page 18: ...place the hard drive bracket to secure the hard drive 5 Tighten the screws to secure the hard drive to the computer 6 Install the a cover b battery 7 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover 3 Pry the retention clips away from the memory module until it pops up ...

Page 19: ...e into the socket 2 Press the retention clips to secure the memory module to the system board 3 Install the a base cover b battery 4 Follow the procedures in After Working Inside Your Computer Removing The Palmrest 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover 3 Disconnect the SD memory card reader cable 19 ...

Page 20: ...4 Disconnect the Smart Card reader cable 5 Disconnect the touchpad cable 6 Remove the screws that secures the palmrest to the computer 20 ...

Page 21: ...7 Flip the base of the computer to a 45 degree angle 8 Press downward on the palmrest from the base of the computer 9 Remove the palmrest 21 ...

Page 22: ...he palmrest in place 4 Connect the following cables a touchpad b Smart Card reader c SD card reader 5 Install the a cover b battery 6 Follow the procedures in After Working Inside Your Computer Removing the Keyboard 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b base cover c palmrest 3 Remove the screws from the bottom of the computer 22 ...

Page 23: ...4 Flip the computer and remove the screws that secure the keyboard 5 Flip the keyboard over 6 Disconnect the keyboard data cable 23 ...

Page 24: ...7 Remove the keyboard 8 Peel off the mylar tape 9 Disconnect the keyboard cable 24 ...

Page 25: ...the keyboard 6 Flip the computer and tighten the screws at the bottom of the computer 7 Install the a palmrest b cover c battery 8 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Access Network WLAN 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD Card b ExpressCard c battery d base cover 3 Disconnect the antenna cables from t...

Page 26: ...ccess Network WLAN 1 Insert the WLAN card into its connector at a 45 degree angle into its slot 2 Tighten the screw to secure the WLAN card to the computer 3 Connect the antenna cables to their respective connectors marked on the WLAN card 4 Install the a base cover b battery c ExpressCard d SD Card 5 Follow the procedures in After Working Inside Your Computer 26 ...

Page 27: ...1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD Card b ExpressCard c battery d base cover 3 Disconnect the heat sink fan cable 4 Remove the screws that secure the heat sink fan to the computer 27 ...

Page 28: ...sink fan to the computer 3 Connect the heat sink fan cable 4 Install the a base cover b battery c ExpressCard d SD card 5 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Module 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD Card b ExpressCard c battery d base cover e heat sink 28 ...

Page 29: ...eat sink module Installing the Heat Sink module 1 Replace the heat sink module in its slot 2 Tighten the screws to secure the heat sink module 3 Install the a heat sink fan b base cover c battery d ExpressCard e SD Card 4 Follow the procedures in After Working Inside Your Computer 29 ...

Page 30: ...peakers 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD Card b ExpressCard c battery d base cover 3 Disconnect the speaker cable 4 Remove the speaker cable from the routing channel 30 ...

Page 31: ...5 Remove the screws that secure the speaker to the computer 6 Remove the screws that secure the other speaker to the computer 7 Remove the speakers 31 ...

Page 32: ...he a base cover b battery c ExpressCard d SD card 4 Follow the procedures in After Working Inside Your Computer Removing the Chassis Base 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g bluetooth module h heat sink fan i speakers 3 Disconnect the touchpad cable 32 ...

Page 33: ...4 Disconnect the hall sensor cable 5 Remove the screws that secure the chassis base 6 Pull up the chassis base 33 ...

Page 34: ...etooth module d keyboard e palmrest f base cover g battery h ExpressCard i SD card 5 Follow the procedures in After Working Inside Your Computer Removing the Hall Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g bluetooth module h heat sink fan i speakers j base chassis 3 Unthread the hall sens...

Page 35: ...ll sensor in its slot 2 Tighten the screw to secure the hall sensor 3 Route and connect the hall sensor cable 4 Install the a base chassis b speakers c heat sink fan d bluetooth module e keyboard f palmrest g base cover h battery i ExpressCard j SD card 5 Follow the procedures in After Working Inside Your Computer 35 ...

Page 36: ...tery d cover e palmrest f keyboard g bluetooth module h heat sink fan i speakers j base chassis 3 Disconnect the coin cell battery cable 4 Pry the coin cell battery upward and remove it from the computer Installing the Coin Cell Battery 1 Replace the coin cell battery in its slot in the computer 2 Connect the coin cell battery cable 36 ...

Page 37: ...ocedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g bluetooth module h heat sink fan i heat sink module j speakers k display assembly l chassis base 3 Disconnect the WiFi switch board cable 37 ...

Page 38: ...4 Disconnect the ExpressCard cage cable 5 Disconnect the power connector cable 6 Remove the screws that secure the system board to the computer 38 ...

Page 39: ...egree angle 8 Remove the system board Installing the System Board 1 Place the system board in its compartment 2 Tighten the screws to secure the system board to the computer 3 Connect the following cables a power connector b ExpressCard cage c WiFi switch board 39 ...

Page 40: ...llow the procedures in After Working Inside Your Computer Removing the Power Connector Port 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g bluetooth module h heat sink fan i heat sink module j speakers k base chassis 3 Disconnect the power connector cable from the system board 40 ...

Page 41: ... sink module d heat sink fan e bluetooth module f keyboard g palmrest h base cover i battery j ExpressCard k SD card 4 Follow the procedures in After Working Inside Your Computer Removing the ExpressCard Cage 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g bluetooth module h heat sink i speakers j ba...

Page 42: ...3 Disconnect the ExpressCard reader cable 4 Remove the screws that secure the ExpressCard cage to the computer 5 Remove the ExpressCard cage 42 ...

Page 43: ...tsink d bluetooth module e keyboard f palmrest g base cover h battery i ExpressCard j SD card 5 Follow the procedures in After Working Inside Your Computer Removing the WiFi Switch Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g bluetooth module h heat sink fan i speakers j base chassis 3 Disco...

Page 44: ...Fi switch board in its compartment 2 Tighten the screw to secures the WiFi switch board to the computer 3 Connect the WiFi switch board cable 4 Install the a base chassis b speakers c heat sink fan d bluetooth module e keyboard f palmrest g base cover h battery i ExpressCard j SD card 5 Follow the procedures in After Working Inside Your Computer 44 ...

Page 45: ...omputer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g heat sink fan h bluetooth module i speakers j display assembly k lower chassis l system board 3 Remove the screw that secures the smart card cage to the computer 4 Remove the smart card cage 45 ...

Page 46: ... board b base chassis c display assembly d speakers e bluetooth module f heat sink fan g keyboard h palmrest i base cover j battery k ExpressCard l SD card 4 Follow the procedures in After Working Inside Your Computer Removing the Display Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the battery 3 Pry the top edge of the display bezel 46 ...

Page 47: ...y 2 Starting from the top corner press on the display bezel and work around the entire bezel until is snaps onto the display assembly 3 Press on the left and right edges of the display bezel 4 Install the battery 5 Follow the procedures in After Working Inside Your Computer Removing the Display Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b display be...

Page 48: ...3 Remove the screws that secure the display panel to the display assembly 4 Flip the display panel over 5 Peel off the LVDS cable connector tape and disconnect the LVDS cable from the display panel 48 ...

Page 49: ...y panel onto the display assembly 3 Tighten the screws that secure the display panel to the display assembly 4 Install the a display bezel b battery 5 Follow the procedures in After Working Inside Your Computer Removing the Display Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD Card b ExpressCard c battery d base cover e palmrest f keyboard 49 ...

Page 50: ...f the chassis 4 Disconnect any antenna cables that may be connected to the wireless solutions and remove them from the routing channels 5 Remove the screws that secure the low voltage differential signaling LVDS bracket to the computer 50 ...

Page 51: ...6 Remove the LVDS bracket 7 Disconnect the LVDS cable 8 Pull the antenna cables through the opening on top of the computer 51 ...

Page 52: ... 3 Route the antenna cables through the routing channel 4 Connect the antenna cables to the computer 5 Route and connect the LVDS cable 6 Place the LVDS bracket in its slot 7 Tighten the screws to secure the LVDS bracket to the computer 8 Route and connect the antenna cables that are connected to the wireless solutions 9 Flip the computer and tighten the screws at the bottom 10 Install the a keybo...

Page 53: ...Inside Your Computer Removing the Camera 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a battery b display bezel 3 Peel away the conductive tape 4 Remove the screw that secures the camera to the display assembly 53 ...

Page 54: ...s 7 Disconnect the camera cable and remove the camera Installing the Camera 1 Install the camera in its slot on the display panel 2 Tighten the screw to secure the camera to the display assembly 3 Connect the camera cable to the camera 4 Affix the conductive tape 54 ...

Page 55: ...omputer Removing the LVDS and Camera Cable 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a SD card b ExpressCard c battery d base cover e palmrest f keyboard g display bezel h display panel i display assembly 3 Disconnect the LVDS and camera cable from the camera 55 ...

Page 56: ...y assembly Installing the LVDS and Camera Cable 1 Affix the LVDS and camera cable to the display assembly 2 Connect the LVDS and camera cable 3 Install the a display assembly b display panel c display bezel d keyboard e palmrest f base cover g battery h ExpressCard i SD card 4 Follow the procedures in After Working Inside Your Computer 56 ...

Page 57: ...tion This section provides information for the additional features that are part of your computer Docking Port Information The docking port is used for connecting the laptop to a docking station optional 1 Docking Port 57 ...

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Page 59: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 60: ...section may or may not appear Table 2 General Option Description System Information This section lists the primary hardware features of your computer System Information Memory Information Processor Information Device Information Battery Information Displays the charge status of the battery Boot Sequence Allows you to change the order in which the computer attempts to find an operating system All t...

Page 61: ...esources even if the setting is disabled SATA Operation Allows you to configure the internal SATA hard drive controller The options are Disabled ATA AHCI RAID On Default Setting NOTE SATA is configured to support RAID mode Drives Allows you to configure the SATA drives on board The options are SATA 0 SATA 1 SATA 4 SATA 5 Default Setting All drives are enabled SMART Reporting This field controls wh...

Page 62: ... operating mode of the keyboard illumination feature The options are Disabled Default Setting Level is 25 Level is 50 Level is 75 Level is 100 Stealth Mode Control Allows you to set the mode that turns off all light and sound emissions from the system This option is disabled by default Enable Stealth Mode Miscellaneous Devices Allows you enable or disable the various on board devices The options a...

Page 63: ...D 0 Password Allows you to set change or delete the administrator admin password Default Setting Not set Strong Password Allows you to enforce the option to always set strong passwords Default Setting Enable Strong Password is not selected Password Configuration You can define the length of your password Min 4 Max 32 Password Bypass Allows you to enable or disable the permission to bypass the Syst...

Page 64: ...sers from entering Setup when an Administrator password is set Default Setting Disabled Table 6 Performance Option Description Multi Core Support This field specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores This option is enabled by default Allows you to enable or disable multi core support for the processor...

Page 65: ... Default Setting both the options are disabled Wake on LAN WLAN This option allows the computer to power up from the off state when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply Disabled Does not allow the system to power on by speci...

Page 66: ...use Touchpad PS 2 Mouse Default Setting Numlock Enable Specifies if the NumLock function can be enabled when the computer boots This option is enabled by default Enable Numlock Fn Key Emulation Allows you to match the Scroll Lock key feature of PS 2 keyboard with the Fn key feature in an internal keyboard The option is enabled by default Enable Fn Key Emulation Keyboard Errors Specifies whether ke...

Page 67: ...Setting Table 10 Wireless Option Description Wireless Switch Allows you to determine which wireless device can be controlled by the wireless switch The options are WWAN Bluetooth WLAN All options are enabled by default Wireless Device Enable Allows you to enable or disable the wireless devices The options are WWAN Bluetooth WLAN All options are enabled by default Table 11 Maintenance Option Descri...

Page 68: ...lick Analyze System for Updates and follow the instructions on the screen 10 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 11 Click Save to save the file on your computer 12 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen System and Setup Passwor...

Page 69: ...p password that you entered earlier and click OK 7 Press Esc and a message prompts you to save the changes 8 Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an exist...

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Page 71: ... provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user int...

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Page 73: ...ure to the system The following table lists how to read the LED codes when possible errors occur Table 14 LED Lights Storage LED Power LED Wireless LED Fault Description Blinking Solid Solid A possible processor failure has occurred Solid Blinking Solid The memory modules are detected but has encountered an error Blinking Blinking Blinking A system board failure has occurred Blinking Blinking Soli...

Page 74: ...ated or unsupported non Dell AC adapter is attached to your laptop Alternately blinking amber light with steady white light Temporary battery failure with AC adapter present Constantly blinking amber light Fatal battery failure with AC adapter present Light off Battery in full charge mode with AC adapter present White light on Battery in charge mode with AC adapter present 74 ...

Page 75: ...e option to view information about your computer System Information Chipset Mobile Intel 7 series chipset DRAM bus width 64 bit Flash EPROM SPI 64 Mbits PCIe Gen1 bus 100 MHz External Bus Frequency DMI 5 GT s Processor Types Intel Core i3 series Intel Core i5 series Intel Core i7 series L3 cache up to 4 MB External bus frequency 1333 MHz Memory Memory connector two SODIMM slots Memory capacity 1 G...

Page 76: ...udio one microphone stereo headphone speakers connector Video Latitude E6230 one 19 pin HDMI connector and one VGA connector Latitude E6330 one 19 pin mini HDMI connector and one VGA connector Network adapter one RJ 45 connector USB two USB 3 0 compliant connectors and one eSATA USB 2 0 compliant connector Memory card reader one 8 in 1 memory card reader Docking port one Subscriber Identity Module...

Page 77: ...4 97 mm Maximum resolution 1366 x 768 pixels at 263 K colors Maximum Brightness 200 nits Operating angle 0 closed to 135 Refresh rate 60 Hz Minimum Viewing angles Horizontal 40 Vertical 10 30 Pixel pitch 0 2148 mm Keyboard Number of keys United States 86 keys United Kingdom 87 keys Brazil 87 keys and Japan 90 keys Layout QWERTY AZERTY Kanji Touchpad Active Area X axis 80 00 mm Y axis 40 70 mm Batt...

Page 78: ...e 11 10 VDC Temperature range Operating 0 C to 35 C 32 F to 95 F Non Operating 40 C to 65 C 40 F to 149 F Coin cell battery 3 V CR2032 lithium coin cell AC Adapter Type 65 W and 90 W Input voltage 100 VAC to 240 VAC Input current maximum 1 50 A 1 60 A 1 70 A Input frequency 50 Hz to 60 Hz Output power 65 W and 90 W Output current 3 34 A and 4 62 A continuous Rated output voltage 19 5 1 0 VDC Tempe...

Page 79: ...kg 3 14 lb 1 65 kg 3 64 lb Environmental Temperature Operating Latitude E6230 10 C to 35 C 50 F to 95 F Latitude E6330 0 C to 35 C 32 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 10 to 90 non condensing Storage 5 to 95 non condensing Altitude maximum Operating 15 24 m to 3048 m 50 ft to 10 000 ft Non Operating 15 24 m to 10 668 m 50 ft to 35 000 ft Airborne cont...

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Page 81: ...ed support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support link b...

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