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Dell Inspiron 5570, Service Manual

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Dell Inspiron 5570 Service Manual Download Page 139

Troubleshooting

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you 
replace the system board.
Follow these steps to flash the BIOS:

1 

Turn on your computer.

2 

Go to 

www.dell.com/support

.

3 

Click 

Product support

, enter the Service Tag of your computer, and then click 

Submit

.

NOTE: If you do not have the Service Tag, use the auto-detect feature 
or manually browse for your computer model.

4 

Click 

Drivers & downloads

 → 

Find it myself

.

5 

Select the operating system installed on your computer.

6 

Scroll down the page and expand 

BIOS

.

7 

Click 

Download

 to download the latest version of the BIOS for your computer.

8 

After the download is complete, navigate to the folder where you saved the BIOS 
update file.

9 

Double-click the BIOS update file icon and follow the instructions on the screen.

Flashing BIOS (USB key)

1 

Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download 

the latest BIOS setup program file.

2 

Create a bootable USB drive. For more information see the knowledge base 
article 

SLN143196

 at 

www.dell.com/support

.

3 

Copy the BIOS setup program file to the bootable USB drive.

4 

Connect the bootable USB drive to the computer that needs the BIOS update.

5 

Restart the computer and press 

F12 

when the Dell logo is displayed on the 

screen.

6 

Boot to the USB drive from the 

One Time Boot Menu

.

7 

Type the BIOS setup program filename and press 

Enter

.

139

Summary of Contents for Inspiron 5570

Page 1: ...Inspiron 15 5000 Service Manual Computer Model Inspiron 5570 Regulatory Model P75F Regulatory Type P75F001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 09 Rev A00 ...

Page 3: ...er 18 Removing the optical drive 19 Procedure 19 Replacing the optical drive 21 Procedure 21 Removing the base cover 22 Prerequisites 22 Procedure 22 For computers shipped without optical drive 25 Replacing the base cover 29 Procedure 29 For computers shipped without optical drive 29 Post requisites 30 Removing the battery 31 Prerequisites 31 Procedure 31 3 ...

Page 4: ...oving the wireless card 37 Prerequisites 37 Procedure 37 Replacing the wireless card 39 Procedure 39 Post requisites 40 Removing the optical drive connector board 41 Prerequisites 41 Procedure 41 Replacing the optical drive connector board 43 Procedure 43 Post requisites 43 Removing the coin cell battery 44 Prerequisites 44 Procedure 44 For computers shipped without optical drive 45 4 ...

Page 5: ... 49 Replacing the fan 52 Procedure 52 Post requisites 52 Removing the solid state drive 53 Prerequisites 53 Procedure 53 Replacing the solid state drive 55 Procedure 55 Post requisites 56 Removing the hard drive 57 Prerequisites 57 Procedure 57 Replacing the hard drive 60 Procedure 60 Post requisites 60 Removing the touchpad 61 Prerequisites 61 Procedure 61 5 ...

Page 6: ...ocedure 67 Post requisites 67 Removing the heat sink 68 Prerequisites 68 Procedure 68 Replacing the heat sink 70 Procedure 70 Post requisites 70 Removing the power adapter port 71 Prerequisites 71 Procedure 71 Replacing the power adapter port 73 Procedure 73 Post requisites 73 Removing the display assembly 74 Prerequisites 74 Procedure 74 6 ...

Page 7: ...ve 82 Replacing the I O board 84 Procedure 84 Post requisites 84 Removing the power button board 85 Prerequisites 85 Procedure 85 Replacing the power button board 88 Procedure 88 Post requisites 88 Removing the system board 89 Prerequisites 89 Procedure 89 Replacing the system board 93 Procedure 93 Post requisites 94 Entering the Service Tag in the BIOS setup program 94 7 ...

Page 8: ...est and keyboard assembly 99 Prerequisites 99 Procedure 100 Replacing the palm rest and keyboard assembly 101 Procedure 101 Post requisites 101 Removing the display bezel 102 Prerequisites 102 Procedure 102 Replacing the display bezel 104 Procedure 104 Post requisites 104 Removing the camera 105 Prerequisites 105 Procedure 105 Replacing the camera 107 Procedure 107 Post requisites 107 8 ...

Page 9: ...he display hinges 113 Prerequisites 113 Procedure 113 Replacing the display hinges 115 Procedure 115 Post requisites 115 Removing the display cable 116 Prerequisites 116 Procedure 116 Replacing the display cable 118 Procedure 118 Post requisites 118 Removing the display back cover and antenna assembly 119 Prerequisites 119 Procedure 119 9 ...

Page 10: ...hipset driver 124 Downloading the network driver 124 System setup 126 Boot Sequence 126 Navigation keys 126 BIOS overview 127 Entering BIOS setup program 127 System setup options 128 System and setup password 136 Assigning a system password and setup password 136 Deleting or changing an existing system and or setup password 137 Clearing CMOS settings 137 Clearing forgotten passwords 138 Troublesho...

Page 11: ...Running the ePSA diagnostics 140 System diagnostic lights 141 Flea power release 142 Wi Fi power cycle 143 Getting help and contacting Dell 144 Self help resources 144 Contacting Dell 145 11 ...

Page 12: ...rd mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulato...

Page 13: ...unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending any connector pins Wh...

Page 14: ... assembly M2x4 1 Base cover Palm rest and keyboard assembly M2 5x7 6 Battery Palm rest and keyboard assembly M2x3 4 Display panel Display back cover and antenna assembly M2x2 4 Fan Palm rest and keyboard assembly M2 5x5 3 Hard drive assembly Palm rest and keyboard assembly M2x3 4 Hard drive bracket Hard drive M3x3 4 Heat sink System board M2x3 3 14 ...

Page 15: ... discrete configurat ion Hinges Palm rest and keyboard assembly M2 5x5 5 For comp uters shipp ed with optic al drive 6 For comp uters shipp ed witho ut optic al drive Hinge brackets Display back cover and antenna assembly M2 5x2 5 8 Hinge brackets Display back cover and antenna assembly M2x2 2 15 ...

Page 16: ...ad 1 Power adapter port Palm rest and keyboard assembly M2x2 1 Power button board Palm rest and keyboard assembly M2x3 1 Power button with fingerprint reader optional Palm rest and keyboard assembly M2x2 1 Solid state drive NOTE Applicable for computer s shipped with M 2 SATA solid state drive Palm rest and keyboard assembly M2x2 2 1 System board Palm rest and keyboard assembly M2x4 1 Touchpad Pal...

Page 17: ...Component Secured to Screw type Quantity Screw image Wireless card bracket System board M2x3 1 17 ...

Page 18: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 18 ...

Page 19: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Applicable only for computers that are shipped with optical drive 1 Remove the screw M2x2 that secures the optical drive assembly to the base cover 2 Using a screwdriver push the optical drive through the slot to release the optical drive assembly out of the optica...

Page 20: ...he two screws M2x3 that secure the optical drive bracket to the optical drive 5 Remove the optical drive bracket from optical drive 6 Pull the optical drive bezel carefully to remove it from the optical drive 20 ...

Page 21: ...E Applicable only for computers that are shipped with optical drive 1 Align the tabs on the optical drive bezel with the slots on the optical drive and snap the optical drive bezel into place 2 Align the screw holes on the optical drive bracket with the screw holes on the optical drive 3 Replace the two screws M2x3 that secure the optical drive bracket to the optical drive 4 Slide the optical driv...

Page 22: ...s in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the optical drive optional Procedure 1 Loosen the three captive screws on the base cover 2 Remove the screw M2x4 that secures the base cover to the palm rest and keyboard assembly 3 Remove the two screws M2x2 that secure the base ...

Page 23: ...4 Remove the six screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly 5 Pry the base cover starting from the top left corner of the computer base 23 ...

Page 24: ...6 Lift the base cover off the palm rest and keyboard assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 24 ...

Page 25: ...d the power button for 5 seconds to ground the computer and drain the flee power For computers shipped without optical drive 1 Loosen the three captive screws on the base cover 2 Remove the screw M2x4 that secures the base cover to the palm rest and keyboard assembly 25 ...

Page 26: ...3 Remove the six screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly 4 Pry the base cover starting from the top left corner of the computer base 26 ...

Page 27: ...5 Lift the base cover off the palm rest and keyboard assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 27 ...

Page 28: ...6 Disconnect the battery cable from the system board 28 ...

Page 29: ...lace the base cover on the palm rest and keyboard assembly and snap the base cover into place starting from the power adapter port 3 Replace the six screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly 4 Replace the two screws M2x2 that secure the base cover to the palm rest and keyboard assembly Only for computers shipped with optical drive 5 Replace the screw M2x4 that...

Page 30: ...place the six screws M2 5x7 that secure the base cover to the palm rest and keyboard assembly 4 Replace the screw M2x4 that secures the base cover to the palm rest and keyboard assembly 5 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly Post requisites Replace the optical drive optional 30 ...

Page 31: ... After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure 1 Remove the four screws M2x3 that secure the battery to the palm rest and keyboard assembly 31 ...

Page 32: ...2 Lift the battery off the palm rest and keyboard assembly 32 ...

Page 33: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x3 that secure the battery to the palm rest and keyboard assembly Post requisites 1 Replace the base cover 2...

Page 34: ...orking inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure 1 Locate the memory modules on your computer 34 ...

Page 35: ...2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the memory module slot 35 ...

Page 36: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it...

Page 37: ...orking inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure 1 Locate the wireless card on your computer 37 ...

Page 38: ...ss card bracket to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Using a plastic scribe disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot 38 ...

Page 39: ...edure CAUTION To avoid damage to the wireless card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Slide and r...

Page 40: ...Replace the screw M2x3 that secures the wireless card bracket to the wireless card and the palm rest and keyboard assembly Post requisites 1 Replace the base cover 2 Replace the optical drive optional 40 ...

Page 41: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure NOTE Applicable only for computers that are shipped with optical drive 1 Lift the latch and disconnect the optical drive connector board cable from the system board 2 Remove the screw M2x2 ...

Page 42: ...3 Lift the optical drive connector board along with the cable off the palm rest and keyboard assembly 42 ...

Page 43: ...ulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the optical drive connector board with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x2 that secures the optical drive connector board to the palm rest and keyboard assembly 3 Connect the optical drive connector board cable to the system board 4 Close the latch that ...

Page 44: ...latory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure CAUTION Removing the coin cell battery resets the BIOS ...

Page 45: ...ing a plastic scribe gently pry the coin cell battery out of the battery socket on the I O board For computers shipped without optical drive 1 Disconnect the coin cell battery cable from the I O board 45 ...

Page 46: ...2 Peel the coin cell battery cable from the palm rest and keyboard assembly 46 ...

Page 47: ...de your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure With the positive side facing up snap the coin cell battery into the battery socket on the I O board For computers shipped without optical drive 1 Adhere the coin cell battery on the palm rest and keybo...

Page 48: ...2 Connect the coin cell battery cable to the I O board Post requisites 1 Replace the base cover 2 Replace the optical drive optional 48 ...

Page 49: ...w dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure NOTE Steps 1 to 3 are applicable only for the computers that are shipped with optical drive 1 Lift the latch and disconnect the optical drive connector board cable from the system board 2 Lift the latch and disconnect the optical drive connector board cable from the optical drive bo...

Page 50: ...ove the display cable from the routing guides on the fan 6 Disconnect the fan cable from the system board 7 Remove the three screws M2 5x5 that secure the fan to the palm rest and keyboard board assembly 50 ...

Page 51: ...8 Lift the fan off the palm rest and keyboard board assembly 51 ...

Page 52: ...ly 2 Replace the three screws M2 5x5 that secure the fan to the palm rest and keyboard board assembly 3 Connect the fan cable to the system board 4 Route the display cable through the routing guides on the fan 5 Connect the display cable to its connector on system board and close the latch to secure the cable NOTE The following steps are applicable only for the computers that are shipped with opti...

Page 53: ...the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the optical drive optional 2 Remove the base cover Procedure 1 Loosen the two captive screws that secure the solid state drive shield and solid state drive to the palm rest and keyboard assembly NOTE Solid state drive shield is available only in com...

Page 54: ...3 Slide and remove the solid state drive from the solid state drive slot 54 ...

Page 55: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Align the screw holes on the sol...

Page 56: ...en the two captive screws that secure the solid state drive shield and solid state drive to the palm rest and keyboard assembly Post requisites 1 Replace the base cover 2 Replace the optical drive optional 56 ...

Page 57: ...ulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the battery Procedure 1 Open the latch and disconnect the hard drive cable f...

Page 58: ...drive assembly along with its cable off the palm rest and keyboard assembly 4 Disconnect the interposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 58 ...

Page 59: ...6 Lift the hard drive bracket off the hard drive 59 ...

Page 60: ...e hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly 5 Replace the four screws M2x3 that secur...

Page 61: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the battery Procedure 1 Open the latch and disconnect the hard drive cable from the system board 2 Open the latch and disconnect the touchpad cable ...

Page 62: ...he keyboard back light cable from the system board 4 Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly 5 Remove the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 62 ...

Page 63: ...6 Slide and lift the touchpad off the palm rest and keyboard assembly 63 ...

Page 64: ...th the guides available on the palm rest and keyboard assembly and the gap on either sides of the touchpad is equal 1 Slide and place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 3 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 4 Slide the touchpad c...

Page 65: ...e your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the solid state drive Procedure 1 Disconnect the speaker cable from the system board and lift the right speaker off the palm rest and keyboard assembly 2 Note the speaker cable routing and rem...

Page 66: ...3 Lift the left speaker along with the cable off the palm rest and keyboard assembly 66 ...

Page 67: ...dell com regulatory_compliance Procedure NOTE If the rubber grommets are pushed out when removing the speakers push them back in before replacing the speakers 1 Using the alignment posts and rubber grommets place the left speakers in the slots on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Replace the right speak...

Page 68: ...eat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the fan Procedure ...

Page 69: ...3 Lift the heat sink off the system board 69 ...

Page 70: ...ssor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board ...

Page 71: ...e at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card Procedure 1 Remove the three screws M2 5x5 that secure the right hinge to the system board and palm rest assembly 2 Lift the right hinge 3 Disconnect the power adapter port cable from the system board 4 Note the power adapter port cable routing and remove it ...

Page 72: ...6 Lift the power adapter port along with its cable off the palm rest and keyboard assembly 72 ...

Page 73: ...re 1 Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x2 that secures the power adapter port to the palm rest and keyboard assembly 3 Route the power adapter port cable through the routing guides on the palm rest and keyboard assembly 4 Connect the power adapter port cable to the system board 5 Close the right hinge and...

Page 74: ...com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card Procedure NOTE Steps 1 to 3 are applicable only for the computers that are shipped with optical drive 1 Lift the latch and disconnect the optical drive connector board cable from the system board 2 Lift the latch and disconnect the optical drive connector board cable from ...

Page 75: ... guides on the fan and palm rest and keyboard assembly 6 Remove the five screws M2 5x5 that secure the left and right hinges to the system board and palm rest and keyboard assembly NOTE For computers shipped without optical drive there is an additional screw on the left hinge 75 ...

Page 76: ...7 Open the hinges 8 Lift the palm rest and keyboard assembly at an angle 76 ...

Page 77: ...9 Slide and remove the palm rest and keyboard assembly off the display assembly 77 ...

Page 78: ...10 After performing all the above steps you are left with display assembly 78 ...

Page 79: ... the alignment posts press the hinges down on the system board and the palm rest and keyboard assembly 3 Replace the five screws M2 5x5 that secure the left and right hinges to the system board and palm rest and keyboard assembly NOTE For computers shipped without optical drive there is an additional screw on the left hinge 4 Route the display cable through the routing guides on the fan and the pa...

Page 80: ...Post requisites 1 Replace the wireless card 2 Replace the base cover 3 Replace the optical drive optional 80 ...

Page 81: ...mpliance Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default Before removing the I O board along with the coin cell battery it is recommended to note the BIOS setup program s settings 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the battery 4 Remove the hard drive Procedure 1 Open the latch and disconnect the I O board ca...

Page 82: ...or computers shipped without optical drive 1 Disconnect the coin cell battery cable from the I O board 2 Open the latch and disconnect the I O board cable from the system board 3 Remove the two screws M2x4 that secure the I O board to the palm rest and keyboard assembly 82 ...

Page 83: ...4 Lift the I O board off the palm rest and keyboard assembly 83 ...

Page 84: ...ce Procedure 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 2 Replace the screw s M2x4 that secure the I O board to the palm rest and keyboard assembly 3 Adhere the I O board cable to the palm rest and keyboard assembly 4 Connect the I O board cable to the system board and close the latch to secure the cable 5 Connect the coin cell battery cable to the I O b...

Page 85: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the fan Procedure 1 Remove the two screws M2 5x5 that secure the left hinge to palm rest and keyboard assembly NOTE For computers shipped without optical drive there is an additional screw on t...

Page 86: ...ect the power button board cable from the system board 4 Peel off the tape that secures the power button board to the palm rest and keyboard assembly 5 Remove the screw M2x3 that secures the power button board to the palm rest and keyboard assembly 86 ...

Page 87: ...6 Lift the power button board along with the cable off the palm rest and keyboard assembly 87 ...

Page 88: ...on board with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the power button board to the palm rest and keyboard assembly 3 Adhere the tape that secures the power button board to the palm rest and keyboard assembly 4 Slide the power button cable to the system board and close the latch to secure the cable 5 Close the left hinge 6 Replace the two screws ...

Page 89: ... the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the optical drive optional 2...

Page 90: ...disconnect the hard drive cable from the system board 7 Open the latch and disconnect the I O board cable from the system board 8 Open the latch and disconnect the finger print reader cable from the system board 9 Open the latch and disconnect the power button board cable from the system board 10 Remove the three screws M2 5x5 that secure the right hinge to the system board 90 ...

Page 91: ...11 Open the right hinge 12 Remove the screw M2x4 that secures the system board to palm rest and keyboard assembly 91 ...

Page 92: ...13 Lift the system board off the palm rest and keyboard assembly 92 ...

Page 93: ...you replace the system board Procedure 1 Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x4 that secures the system board to the palm rest and keyboard assembly 3 Close the right display hinge 4 Replace the three screws M2 5x5 that secure the right hinge to the system board 5 Connect the power adapter port cable and speaker ...

Page 94: ...base cover 8 Replace the optical drive optional Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the back side of your computer 94 ...

Page 95: ...plicable only for computers that are shipped with fingerprint reader Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the battery 4 Remove the solid state drive 5 Remove the fan 6 Remove the heat sink 7 Remove the wireless card 8 Remove the power button board 9 Remove the system board Procedure 1 Peel the fingerprint reader cable off the palm rest and keyboard ass...

Page 96: ...4 Lift the power button with fingerprint reader along with its cable off the palm rest and keyboard assembly 96 ...

Page 97: ...n After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE Applicable only for computers that are shipped with fingerprint reader Procedure 1 Using the alignment posts align and place the power button with fingerprint reader on the palm rest and keyboard assembly 2 Replace the screw M2x2 that secures the po...

Page 98: ...sembly Post requisites 1 Replace the system board 2 Replace the power button board 3 Replace the wireless card 4 Replace the heat sink 5 Replace the fan 6 Replace the solid state drive 7 Replace the battery 8 Replace the base cover 9 Replace the optical drive optional 98 ...

Page 99: ...ry Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the battery 4 Remove the optical drive connector board 5 Remove the fan 6 Remove the solid state drive 7 Remove the wireless card 8 Remove the speakers 9 Remove the hard drive 10 Remove the touchpad 11 Remove the power adapter port 12 Remove the display a...

Page 100: ...Procedure After performing the above steps we are left with the palm rest and keyboard assembly 100 ...

Page 101: ...latory_compliance Procedure Place the palm rest and keyboard assembly on a flat surface Post requisites 1 Replace the power button with fingerprint reader optional 2 Replace the system board 3 Replace the power button board 4 Replace the I O board 5 Replace the display assembly 6 Replace the power adapter port 7 Replace the touchpad 8 Replace the hard drive 9 Replace the speakers 10 Replace the wi...

Page 102: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Using a plastic scribe carefully pry up the display bezel from the top left outer edge of the disp...

Page 103: ...2 Remove the display bezel off the display back cover and antenna assembly 103 ...

Page 104: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align the display bezel with the display back cover and antenna assembly and then gently snap the display bezel into place Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the base cover 4 Re...

Page 105: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel Procedure 1 Using a plastic scribe gently pry the camera off the display back cover and antenna assembly 2...

Page 106: ...3 Lift the camera module from the display back cover and antenna assembly 106 ...

Page 107: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the camera cable to the camera module 2 Using the alignment post adhere the camera module on the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Repl...

Page 108: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel Procedure 1 Remove the four screws M2x2 that secure the display panel to the displ...

Page 109: ...ft the display panel and turn it over 3 Peel the tape adhering the display cable to the back of the display panel 4 Lift the latch and disconnect the display cable from the display panel cable connector 109 ...

Page 110: ...5 Lift the display panel away from the display back cover and antenna assembly 110 ...

Page 111: ...he Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the display panel on a flat and clean surface 2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable to the back of the display panel 4 Place the display panel on the display back cover and antenna...

Page 112: ... the display panel to the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replace the base cover 5 Replace the optical drive optional 112 ...

Page 113: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel 6 Remove the display panel Procedure 1 Remove the eight screws M2 5x2 5 that secure the hinges to the display back cover and antenna assembly 2 Rem...

Page 114: ...3 Lift the hinges and brackets off the display back cover and antenna assembly 114 ...

Page 115: ...www dell com regulatory_compliance Procedure 1 Align the screw holes on the hinges and brackets with the screw holes on the display back cover and antenna assembly 2 Replace the two screws M2x2 that secure the hinges to the display back cover and antenna assembly 3 Replace the eight screws M2 5x2 5 that secure the hinges to the display back cover and antenna assembly Post requisites 1 Replace the ...

Page 116: ...ety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive optional 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel 6 Remove the display panel 7 Remove the display hinges Procedure 1 Disconnect the camera cable from the camera module 2 Note the display cable ro...

Page 117: ...3 Remove the display cable from the display back cover and antenna assembly 117 ...

Page 118: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Route the display cable through the routing guides on the display back cover and antenna assembly 2 Slide the camera cable into the connector on the camera module to secure the cable Post requisites 1 Replace the display hinges 2 Replace the display panel 3 Replace the display bezel 4 Replace the ...

Page 119: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the optical drive 2 Remove the base cover 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display bezel 6 Remove the camera 7 Remove the display panel 8 Remove the display hinges 9 Remove the display cable Procedure After pe...

Page 120: ...120 ...

Page 121: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display back cover and antenna assembly on a clean and flat surface Post requisites 1 Replace the display cable 2 Replace the display hinges 3 Replace the display panel 4 Replace the camera 5 Replace the display bezel 6 Replace the display asse...

Page 122: ...er file 8 Double click the audio driver file icon and follow the instructions on the screen to install the driver Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Cli...

Page 123: ...the driver file icon and follow the instructions on screen Downloading the Wi Fi driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page...

Page 124: ...Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the chipset driver for your computer 7 After the download is comp...

Page 125: ...d Network 6 Click Download to download the network driver for your computer 7 Save the file and after the download is complete navigate to the folder where you saved the network driver file 8 Double click the network driver file icon and follow the instructions on screen 125 ...

Page 126: ...up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 127: ...AUTION Unless you are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you change BIOS Setup program it is recommended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in ...

Page 128: ...enu General System Information System Information BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Di...

Page 129: ...capable 64 Bit Technology Displays whether 64 bit technology is used Device Information Primary HDD Displays the primary hard drive information of the computer ODD Device Displays the optical drive information of the computer M 2 SATA SSD Displays the M 2 SATA SSD device information of the computer M 2 PCIe SSD 0 Displays the M 2 PCIe SSD information of the computer Video Controller Displays the v...

Page 130: ...nable Attempt Legacy Boot Enable or disable Legacy Boot UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 4 System setup options System Configuration menu System Configuration Integrated NIC Con...

Page 131: ...off regardless of AC state Miscellaneous Devices Enable or disable various onboard devices Enable Camera Enable or disable the camera Table 5 System setup options Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power Table 6 System setup options Security menu Security Admin Password Set change or delete the administrator password System Password Set change...

Page 132: ...lity to the operating system Computrace R Enable or disable the BIOS module interface of the optional Computrace R Service from Absolute Software CPU XD Support Enable or disable the Execute Disable mode of the Processor Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Master Password Lockout Disables the master password support Hard Disk passwords need...

Page 133: ...Enable or disable additional processor sleep states Default Enabled Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor Default Enabled HyperThread control Enable or disable HyperThreading in the processor Default Enabled Power Management AC Behavior Enables the system to turn on automatically when AC power is supplied Enable Intel Speed Shift Technology Enable or disable Int...

Page 134: ...Thorough Extend BIOS POST Time Configure additional pre boot delay Full Screen Logo Enable or disable to display full screen logo Sign of Life Indication Enable or disable to indicate during POST time that the power button press is acknowledged in a manner the user can either hear of feel Table 9 System setup options Virtualization Support menu Virtualization Support Virtualization Specify whether...

Page 135: ...e devices BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key Table 12 System setup options System Logs menu System Logs BIOS Events Display BIOS events Thermal Events Display Thermal events Power Events Display Power events Table 13 System setup options SupportAssist System Resolution menu Suppo...

Page 136: ...igning a system password and setup password You can assign a new System Password only when the status is in Not Set To enter the system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Password and create a password in the Enter the new password field Use the following...

Page 137: ...y screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and o...

Page 138: ... Replace the coin cell battery 6 Replace the battery 7 Replace the base cover Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords see www dell com contactdell 138 ...

Page 139: ...st version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more informati...

Page 140: ...uccessfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For m...

Page 141: ...us Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off NOTE Hard drive activity light i...

Page 142: ...ether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provid...

Page 143: ... issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 143 ...

Page 144: ...p instructions product specifications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating sys...

Page 145: ...ontacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 145 ...

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