Identifier
GUID-8B6ECA9D-83CA-45F7-BD6B-BB1F8EFAF446
Status
Released
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 15. Self-help resources
Information about Dell products and services
Dell Help & Support app
Accessing help
In Windows search, type
Help and Support
, and press Enter.
Online help for operating system
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
1
Go to
2
Type the subject or keyword in the
Search
box.
3
Click
Search
to retrieve the related articles.
Learn and know the following information about your product:
•
Product specifications
•
Operating system
•
Setting up and using your product
•
Data backup
•
Troubleshooting and diagnostics
•
Factory and system restore
•
BIOS information
See
Me and My Dell
at
.
To locate the
Me and My Dell
relevant to your product, identify your
product through one of the following:
•
Select
Detect Product
.
•
Locate your product through the drop-down menu under
View
Products
.
•
Enter the
Service Tag number
or
Product ID
in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
NOTE:
Availability varies by country and product, and some services may not be available in your country.
NOTE:
If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
43
Getting help and contacting Dell
87
