Dell Inspiron 20 3000 Series Service Manual Download

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Inspiron 20 3000
Service Manual

Computer Model: Inspiron 20–3059
Regulatory Model: W15B
Regulatory Type: W15B003

Summary of Contents for Inspiron 20 3000 Series

Page 1: ...Inspiron 20 3000 Service Manual Computer Model Inspiron 20 3059 Regulatory Model W15B Regulatory Type W15B003 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...uter 12 Technical overview 13 Inside view of your computer 13 System board components 14 Removing the stand 16 Procedure 16 Replacing the stand 18 Procedure 18 Replacing the optical drive 19 Prerequisites 19 Procedure 19 Removing the optical drive 22 Procedure 22 Post requisites 22 Removing the back cover 23 Prerequisites 23 Procedure 23 3 ...

Page 4: ...Procedure 29 Post requisites 29 Removing the memory module 30 Prerequisites 30 Procedure 30 Replacing the memory module 32 Procedure 32 Post requisites 34 Removing the wireless card 35 Prerequisites 35 Procedure 35 Replacing the wireless card 37 Procedure 37 Post requisites 39 Removing the control buttons board 40 Prerequisites 40 Procedure 40 4 ...

Page 5: ...hone 45 Procedure 45 Post requisites 45 Removing the system board shield 46 Prerequisites 46 Procedure 46 Replacing the system board shield 48 Procedure 48 Post requisites 48 Removing the camera 49 Prerequisites 49 Procedure 49 Replacing the camera 53 Procedure 53 Post requisites 53 Removing the coin cell battery 54 Prerequisites 54 Procedure 54 5 ...

Page 6: ...he fan 59 Procedure 59 Post requisites 59 Removing the heat sink 60 Prerequisites 60 Procedure 60 Replacing the heat sink 62 Procedure 62 Post requisites 62 Removing the speakers 63 Prerequisites 63 Procedure 63 Replacing the speakers 65 Procedure 65 Post requisites 65 Removing the system board 66 Prerequisites 66 Procedure 66 6 ...

Page 7: ... Post requisites 73 Removing the display assembly 74 Prerequisites 74 Procedure 74 Replacing the display assembly 78 Procedure 78 Post requisites 78 Removing the rubber feet 80 Prerequisites 80 Procedure 80 Replacing the rubber feet 82 Procedure 82 Post requisites 82 BIOS setup program 83 Overview 83 Entering BIOS setup program 83 Clearing forgotten passwords 84 7 ...

Page 8: ...Procedure 84 Clearing CMOS Settings 84 Procedure 85 Flashing the BIOS 86 8 ...

Page 9: ...ou are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as keyboard mouse monitor and so on from your computer...

Page 10: ...airs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized by Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the...

Page 11: ...Recommended tools The procedures in this document may require the following tools Phillips screwdriver Plastic scribe 11 ...

Page 12: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 12 ...

Page 13: ...ing inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Inside view of your computer 1 speakers 2 2 hard drive assembly 3 control buttons board 4 display assembly 5 fan 6 display assembly base 7 heat sink 8 wireless card 9 memory module 10 system board 13 ...

Page 14: ...11 coin cell battery System board components 1 wireless card slot NGFF_WIFI 2 memory module slots 2 3 camera cable connector WEBCAM 4 CMOS jumper CMCL R2 5 password jumper PSWD 6 coin cell battery 14 ...

Page 15: ... buttons board cable connector 10 display panel power cable connector PWRCN 11 display cable connector 12 hard drive data cable connector SATA_HDD 13 optical drive data cable connector SATA_HDD 14 hard drive and optical drive power cable connector SATAP1 15 fan cable connector FAN_CPU 15 ...

Page 16: ...Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE These procedures are applicable only for computers with an easel stand If you ordered a computer with a pedestal stand see the Quick Start Guide that shipped with your computer or on the Dell Support website 1 Using a plastic scribe pry the stand cover off the back cover 2 Slide and remove the stand cover from the...

Page 17: ...4 Slide and remove the stand from the back cover 1 screws 2 2 stand 17 ...

Page 18: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE This chapter is applicable only for systems with an easel stand For systems with a pedestal stand refer to the Quick Start Guide that came with your computer 1 Insert the tabs on the stand bracket into the slots on the back cover 2 Align the screw holes on the stand with the screw holes on the...

Page 19: ...working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the stand Procedure 1 Using a plastic scribe push the optical drive bracket down and then push it outward 19 ...

Page 20: ...e optical drive bay 1 optical drive assembly 2 optical drive bracket 3 plastic scribe 3 Carefully pull the optical drive bezel and remove it from the optical drive 4 Remove the screws that secure the optical drive bracket to the optical drive 20 ...

Page 21: ... optical drive bracket from the optical drive NOTE Note the orientation of the optical drive bracket so that you can replace it correctly 1 optical drive bezel 2 optical drive 3 screws 2 4 optical drive bracket 21 ...

Page 22: ...re 1 Align the screw holes on the optical drive bracket with the screw holes on the optical drive NOTE You must correctly align the optical drive bracket to ensure that the optical drive can be properly secured to the computer For correct orientation see step 5 in Removing the optical drive 2 Replace the screws that secure the optical drive bracket to the optical drive 3 Align the tabs on the opti...

Page 23: ...s in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive Procedure CAUTION Do not remove the computer cover unless you need to install or replace internal components on your computer 1 Starting from t...

Page 24: ...2 Lift the back cover off the computer 1 back cover 24 ...

Page 25: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align the tabs on the back cover with the slots on the display bezel and snap the back cover into place NOTE Make sure that no cables are caught between the back cover and the display bezel Post requisites 1 Follow the procedure in step 4 in R...

Page 26: ..._compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover Procedure 1 Note the routing of the touch screen board cable and remove it from th...

Page 27: ...d lift the hard drive assembly off the display assembly base 1 touch screen board cable 2 screw 3 hard drive cable 4 hard drive assembly 5 Remove the screws that secure the hard drive bracket to the hard drive 27 ...

Page 28: ...6 Remove the hard drive from the hard drive bracket 1 screws 3 2 hard drive bracket 3 hard drive 28 ...

Page 29: ...screw holes on the hard drive with the screw holes on the hard drive bracket 2 Replace the screws that secure the hard drive bracket to the hard drive 3 Align the tabs on the hard drive assembly with the slots on the display assembly base 4 Slide the hard drive assembly toward the edge of the computer to secure it to the display assembly base 5 Replace the screw that secures the hard drive assembl...

Page 30: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove the system board shield Procedure 1 Using your fingertips spread apart the securing clips at each end of the me...

Page 31: ...2 Slide and remove the memory module from the memory module slot 1 securing clips 2 2 memory module 3 memory module slot 31 ...

Page 32: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 32 ...

Page 33: ...le firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 1 memory module 2 memory module slot 3 notch 4 tab 33 ...

Page 34: ...Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Follow the procedure in step 4 in Replacing the optical drive 4 Replace the stand 34 ...

Page 35: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove the system board shield Procedure 1 Remove the screw that secures the wireless card to the system board 2 Disco...

Page 36: ...3 Slide the wireless card out of the wireless card slot 1 wireless card 2 antenna cables 3 wireless card slot 4 screw 36 ...

Page 37: ...e your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Insert the wireless card into the wireless card slot 3 Press down the other end of the wireless card and align the screw hole on the wireless card with the screw hole on the system boar...

Page 38: ...able provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 1 wireless card slot 2 wireless card 3 screw 4 antenna cables 38 ...

Page 39: ...Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Follow the procedure in step 4 in Replacing the optical drive 4 Replace the stand 39 ...

Page 40: ...e instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover Procedure 1 Using your fingertips push the securing clips on the control buttons board slot and lift the c...

Page 41: ...2 Open the latch and disconnect the control buttons board cable from the control buttons board 1 control buttons board 2 display bezel 3 securing clips 2 4 control buttons board cable 41 ...

Page 42: ...computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the control buttons board cable into the connector on the control buttons board and close the latch to secure the cable 2 Slide the control buttons board into the slot on the display bezel till the securing clips lock in place Post requisites 1 Replace the back co...

Page 43: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites NOTE These steps are applicable for touch screen models only For non touch screen models the microphone is integrated on the camera assembly 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover P...

Page 44: ...2 Disconnect the microphone cable from the microphone module 1 display assembly base 2 microphone module 3 microphone cable 44 ...

Page 45: ... the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the microphone cable to the microphone module 2 Slide the microphone module into the slot on the display assembly base Post requisites 1 Replace the back cover 2 Follow the procedure in step 4 in Replacing the optic...

Page 46: ...de your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover Procedure 1 Remove the screws that secure the system board shield to the display...

Page 47: ...2 Lift the system board shield off the display assembly base 1 screws 4 2 system board shield 47 ...

Page 48: ...egulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the slots on the system board shield with the ports on the system board and place the system board shield on the display assembly base 2 Align the screw holes on the system board shield with the screw holes on the display assembly base 3 Replace the screws that secure the system board shield to the display assem...

Page 49: ...is chapter is applicable only for systems with a touch screen display For systems with a non touch screen display the microphones will be integrated on the camera assembly 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove the system board shield Procedure 1 Disconnect the microphone and camera cable from the system board ...

Page 50: ... the back of the camera frame 1 microphone and camera cable 2 routing guides 3 tab 4 display assembly base 5 antenna cable 5 Using your fingertips push the securing clip and turn the camera over 6 Disconnect the camera cable from the camera 50 ...

Page 51: ...7 Release the camera frame from the tab on the display assembly base and lift it off 1 securing clip 2 camera cable 3 camera frame 4 display assembly base 51 ...

Page 52: ...8 Peel off the camera from the camera frame 1 tab 2 camera frame 52 ...

Page 53: ...ge at www dell com regulatory_compliance Procedure 1 Adhere the camera to the camera frame 2 Connect the camera cable to the camera module 3 Press the camera frame down into the slot on the display bezel until it snaps into place 4 Route the camera cable and antenna cable through the routing guides on the display assembly base 5 Connect the microphone and camera cable to the system board Post requ...

Page 54: ...ry Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove th...

Page 55: ...1 plastic scribe 2 coin cell battery 3 battery socket 55 ...

Page 56: ...ctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure With the positive side facing up insert the coin cell battery into the battery socket and press down the battery into place Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Follow the procedure in step 4 in R...

Page 57: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove the system board shield Procedure 1 Disconnect the fan cable from the system board 2 Remove the screws that secu...

Page 58: ...3 Lift and slide the fan from under the heat sink 1 fan cable 2 fan 3 screws 2 58 ...

Page 59: ... Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the fan under the heat sink and place it on the display assembly base 2 Align the screw holes on the fan with the screw holes on the display assembly base 3 Replace the screws that secure the fan to the display assembly base 4 Connect the fan cable to the system board Post requisites 1 Replace the system board...

Page 60: ...mal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 R...

Page 61: ...3 Lift the heat sink off the system board 1 screw 2 heat sink 3 captive screws 5 61 ...

Page 62: ... thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the captive screws on the heat sink with the screw holes on the system board 2 In sequential order as indicated on the heat sink tighten the...

Page 63: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove the system board shield Procedure 1 Disconnect the speaker cable from the system board 2 Note the routing of the speaker cable a...

Page 64: ...3 Lift the speakers along with the speaker cable off the display bezel 1 speaker cable 2 speakers 2 3 routing guides 4 rubber grommets 4 64 ...

Page 65: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts and rubber grommets on the display bezel place the speakers on the display bezel 2 Route the speaker cable through the routing guides on the display bezel and the display panel base 3 Connect the speaker cable to the system board Post requisites 1 Replace the system board shield...

Page 66: ...anges you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Re...

Page 67: ...ower cable 3 optical drive data cable 4 hard drive data cable 5 microphone and camera cable 6 speaker cable 7 display panel power cable 8 control buttons board cable 9 touch board cable NOTE The touch board cable is not available on the non touch systems 10 display cable 3 Remove the screws that secure the system board to the display assembly base 67 ...

Page 68: ...4 Lift the system board off the display assembly base 1 screws 4 2 system board 68 ...

Page 69: ...p program You must make the appropriate changes again after you replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the display assembly base 2 Replace the screws that secure the system board to the display assembly base 3 Slide the control buttons board and display cables into its connectors on the system board and close the latches to secure the...

Page 70: ...7 Replace the stand 70 ...

Page 71: ...ance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Remove the memory module 5 Remove the wireless card 6 Remove the control buttons board 7 Remove the microphone 8 Remove the system board shield 9 Remove the heat sink 10 Remove the system board Procedure 1 Peel of...

Page 72: ...3 Lift the display cable off the display assembly 1 clips 2 2 tape 3 display cable 4 display assembly 72 ...

Page 73: ...ome page at www dell com regulatory_compliance Procedure 1 Connect the display cable to the display assembly and close the latch to secure the cable 2 Adhere the tape that secures the display cable to the display assembly Post requisites 1 Replace the system board 2 Replace the heat sink 3 Replace the system board shield 4 Replace the microphone 5 Replace the control buttons board 6 Replace the wi...

Page 74: ...rom step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the control buttons board 6 Remove the microphone 7 Remove the system board shield 8 Remove the camera 9 Remove the fan 10 Remove the heat sink 11 Remove the memory module 12 Remove the speakers 13 Remove the wireless card 14 Remove the system ...

Page 75: ...rd cables and remove the cables from the routing guides on the display assembly base 1 screws 2 2 optical drive data cable 3 touch screen board cable 4 display panel power cable 5 hard drive cable 6 control buttons board cable 4 Remove the screws that secure the display assembly base to the display assembly 75 ...

Page 76: ...he display assembly base from the tabs on the display assembly 1 display assembly base 2 screws 12 3 display assembly 4 tabs 8 6 Lift the display assembly base off the display assembly 7 Remove the rubber feet 76 ...

Page 77: ...1 display assembly 77 ...

Page 78: ...n the display assembly base 3 Replace the display assembly base on the display assembly 4 Replace the screws that secure the display assembly base to the display assembly 5 Route the optical drive data cable touch board cable display backlight cable hard drive cables and control buttons board cable through the routing guides on the display assembly base 6 Replace the screws that secure the optical...

Page 79: ...e 11 Replace the control buttons board 12 Follow the procedure in step 3 to step 7 in Replacing the hard drive 13 Replace the back cover 14 Follow the procedure in step 4 in Replacing the optical drive 15 Replace the stand 79 ...

Page 80: ...l com regulatory_compliance Prerequisites 1 Remove the stand 2 Follow the procedure from step 1 to step 2 in Removing the optical drive 3 Remove the back cover 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the system board shield 6 Remove the fan 7 Remove the heat sink 8 Remove the memory module 9 Remove the speakers 10 Remove the wireless card 11 Remove the syst...

Page 81: ...2 Lift the rubber feet off the display bezel 1 display bezel 2 screws 4 3 rubber feet 2 81 ...

Page 82: ...ign the screw holes on the rubber feet with the screw holes on the display bezel 2 Replace the screws that secure the rubber feet to the display bezel Post requisites 1 Follow the procedure in step 2 to step 6 in Replacing the display assembly 2 Replace the system board 3 Replace the wireless card 4 Replace the speakers 5 Replace the memory module 6 Replace the heat sink 7 Replace the fan 8 Replac...

Page 83: ...ystem configuration information Set or change a user selectable option such as the user password type of hard drive installed enabling or disabling base devices and so on Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard is initia...

Page 84: ... board NOTE For more information on the location of the jumper see System board components 2 Remove the jumper plug from the password jumper pins 3 Wait for 5 seconds and then replace the jumper plug in its original location 1 jumper plug 2 password jumper pins Clearing CMOS Settings WARNING Before working inside your computer read the safety information that shipped with your computer and follow ...

Page 85: ... on the location of the jumper see System board components 2 Remove the jumper plug from the password jumper pins and connect it to the CMOS jumper pins 3 Wait for 5 seconds and then replace the jumper plug to its original location 1 jumper plug 2 Password jumper pins 3 CMOS jumper pins 85 ...

Page 86: ...o not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update...

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