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Dell G15 5515, Service Manual

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Installing the power-adapter port............................................................................................................................38

System board..................................................................................................................................................................... 38

Removing the system board..................................................................................................................................... 38
Installing the system board........................................................................................................................................ 41

Heat sink..............................................................................................................................................................................44

Removing the heat sink..............................................................................................................................................44
Installing the heat sink................................................................................................................................................45

USB board........................................................................................................................................................................... 47

Removing the USB board.......................................................................................................................................... 47
Installing the USB board............................................................................................................................................ 47

I/O board.............................................................................................................................................................................48

Removing the I/O board............................................................................................................................................ 48
Installing the I/O board.............................................................................................................................................. 49

Power button..................................................................................................................................................................... 50

Removing the power button.....................................................................................................................................50
Installing the power button........................................................................................................................................51

Palm-rest and keyboard assembly................................................................................................................................ 52

Removing the palm-rest and keyboard assembly................................................................................................ 52
Installing the palm-rest and keyboard assembly.................................................................................................. 53

Chapter 3: Drivers and downloads............................................................................................... 55

Chapter 4: System setup.............................................................................................................56

Entering BIOS setup program........................................................................................................................................ 56
Navigation keys................................................................................................................................................................. 56
One time boot menu......................................................................................................................................................... 57
System setup options.......................................................................................................................................................57
Updating the BIOS in Windows .................................................................................................................................... 65

Updating BIOS on systems with BitLocker enabled........................................................................................... 65
Updating your system BIOS using a USB flash drive......................................................................................... 65

Updating the Dell BIOS in Linux and Ubuntu environments................................................................................... 66
Flashing the BIOS from the F12 One-Time boot menu............................................................................................ 66
System and setup password...........................................................................................................................................67

Assigning a system setup password....................................................................................................................... 67
Deleting or changing an existing system setup password.................................................................................68
Clearing CMOS settings............................................................................................................................................ 68
Clearing BIOS (System Setup) and System passwords.....................................................................................68

Chapter 5: Troubleshooting.........................................................................................................69

SupportAssist diagnostics...............................................................................................................................................69
System diagnostic lights..................................................................................................................................................69
Recovering the operating system................................................................................................................................. 70
Flashing the BIOS..............................................................................................................................................................70
Flashing BIOS (USB key)..................................................................................................................................................71
Backup media and recovery options..............................................................................................................................71
Drain residual flea power (perform hard reset).......................................................................................................... 71
WiFi power cycle................................................................................................................................................................72

Chapter 6: Getting help and contacting Dell................................................................................ 73

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Contents

Summary of Contents for G15 5515

Page 1: ...Dell G15 5515 Service Manual Regulatory Model P105F Regulatory Type P105F003 April 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... 18 Solid state drives 19 Removing the solid state drive in SSD slot one 19 Installing the solid state drive in SSD slot one 20 Removing the 2280 solid state drive in SSD slot two 22 Installing the solid state drive in SSD slot two 23 Procedure to move the screw mount 25 Wireless card 25 Removing the wireless card 25 Installing the wireless card 26 Memory module 28 Removing the memory module 28 In...

Page 4: ...ys 56 One time boot menu 57 System setup options 57 Updating the BIOS in Windows 65 Updating BIOS on systems with BitLocker enabled 65 Updating your system BIOS using a USB flash drive 65 Updating the Dell BIOS in Linux and Ubuntu environments 66 Flashing the BIOS from the F12 One Time boot menu 66 System and setup password 67 Assigning a system setup password 67 Deleting or changing an existing s...

Page 5: ...liance home page at www dell com regulatory_compliance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid ...

Page 6: ...is the intermittent also called latent or walking wounded failure Perform the following steps to prevent ESD damage Use a wired ESD wrist strap that is properly grounded The use of wireless anti static straps is no longer allowed they do not provide adequate protection Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD dama...

Page 7: ...sitive devices must be shipped and received in static safe packaging Metal static shielded bags are preferred However you should always return the damaged part using the same ESD bag and packaging that the new part arrived in The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in ESD sensitive devices ...

Page 8: ... This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw image Base cover M2x6 4 NOTE Screw co...

Page 9: ...ard M2x4 4 Fan M2x2 1 USB board M2x4 1 I O board M2x4 2 Power button shield M2x2 2 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components 9 ...

Page 10: ...10 Removing and installing components ...

Page 11: ...Removing and installing components 11 ...

Page 12: ...er from the tabs Lift the base cover off the palm rest and keyboard assembly NOTE The following steps are applicable only if you want to further remove any other component from your computer 4 Using the pull tab disconnect the battery cable from the system board 5 Turn your computer over and press the power button for 15 seconds to drain the flea power Installing the base cover Prerequisites If yo...

Page 13: ...Steps 1 Connect the battery cable to the system board if the battery cable had been previously disconnected Removing and installing components 13 ...

Page 14: ...ore working inside your computer 2 Remove the base cover About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure Steps 1 CAUTION After removing the battery store the battery cable safely The replacement battery will not be shipped with the battery cable If you want to replace the battery cable it has to be purchase sep...

Page 15: ...y into the slot on the palm rest and keyboard assembly 2 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 3 Replace the four screws M2x4 that secure the battery to the palm rest and keyboard assembly NOTE If you are replacing your old battery with the new battery use the battery cable that came with the old battery If you want to replace the battery ...

Page 16: ...ing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure 16 Removing and installing components ...

Page 17: ...st and keyboard assembly NOTE After removing the touchpad if the replacement touchpad is not installed immediately replace the touchpad bracket to the palm rest and key board assembly 3 Open the latch and disconnect the touchpad cable from the system board 4 Lift the touchpad off the palm rest and keyboard assembly Removing and installing components 17 ...

Page 18: ...ps 1 Align and place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the four M2x2 screws that secure the touchpad to the palm rest and keyboard assembly 3 Align and place the touchpad bracket into the slot on the palm rest and keyboard assembly 4 Replace the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 5 Connect the touchpad...

Page 19: ... in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in SSD slot one The following image indicates the location of the solid state drive that is installed in SSD slot one and provides a visual representation of the removal procedure Removing and i...

Page 20: ...ut this task NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in SSD slot one If you want to replace your 2230 card with a 2280 card see procedure to move the screw mount and installing 2280 solid state drive If you want to replace your 2280 card with a 2230 card see procedure to change the screw mount and installing 2230...

Page 21: ...ield on the solid state drive 4 Align the screw holes on the thermal shield with the screw holes on the solid state drive and system board 5 Replace the two screws M2x4 that secure the thermal shield to the solid state drive and the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing and installing components 21 ...

Page 22: ... About this task NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in M 2 slot two The following image indicates the location of the solid state drive installed in M 2 slot two and provides a visual representation of the removal procedure 22 Removing and installing components ...

Page 23: ...llation procedure About this task NOTE Depending on the configuration ordered your computer may support either 2230 solid state drive or 2280 solid state drive in SSD slot two If you want to replace your 2230 card with a 2280 card see procedure to move the screw mount and installing 2280 solid state drive If you want to replace your 2280 card with a 2230 card see procedure to change the screw moun...

Page 24: ...d state drive bracket on the solid state drive 4 Align the screw holes on the thermal shield with the screw holes on the solid state drive and system board 5 Replace the two screws M2x4 that secure the solid state drive to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 24 Removing and installing components ...

Page 25: ...unt to 180 degrees 3 Insert the screw mount into the other screw mount slot on the palm rest and keyboard assembly 4 To install 2230 solid state drive see installing 2230 solid state drive 5 To install 2280 solid state drive see installing 2280 solid state drive Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base co...

Page 26: ...d 4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure 26 Removing and installing componen...

Page 27: ... triangle White Auxiliary black triangle Black 2 Align the notch on the wireless card with the tab on the wireless card slot and insert the wireless card at an angle into the wireless card slot 3 Align and place the wireless card bracket on the wireless card 4 Replace the screw M2x4 to secure the wireless card to the USB board Next steps 1 Install the base cover 2 Follow the procedure in After wor...

Page 28: ...s on each end of the memory module slot until the memory module pops up 2 Remove the memory module from the memory module slot NOTE Repeat step 1 and step 2 to remove the other memory module if installed on your computer Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The followin...

Page 29: ...p 3 to install the other memory module if available on your computer Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the solid state drive 2 About this task The following image indicates the location of the spea...

Page 30: ...t from under the USB board before disconnecting the cable from the system board 3 Disconnect the speaker cable from the system board and release the cable from below the USB board 4 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation pro...

Page 31: ...ble to the palm rest and keyboard assembly 4 Route the speaker cable through the routing guides on the palm rest and keyboard assembly Next steps 1 Install the solid state drive 2 2 Install the base cover 3 Follow the procedure in After working inside your computer Rear cover Removing the rear cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover...

Page 32: ...y from the system board and lift it off the palm rest and keyboard assembly Installing the rear cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear cover and provides a visual representation of the installation procedure 32 Removing and installing compo...

Page 33: ...the palm rest and keyboard assembly 4 Replace the two screws M2x2 that secure the rear cover to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover 4 Remove the wirele...

Page 34: ...ng images indicate the location of the display assembly and provide a visual representation of the removal procedure Steps 1 Peel the tapes that secure the antenna cables to the system board 34 Removing and installing components ...

Page 35: ...e the display assembly hinges to the palm rest and keyboard assembly 7 Lift the hinges from the palm rest and keyboard assembly 8 Slide and lift the display assembly off the palmrest and keyboard assembly 9 After performing all the above steps you are left with the display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before p...

Page 36: ...embly and place the display assembly on the palm rest and keyboard assembly 2 Route the antenna cable and display cable through the routing guides on the palm rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port 36 Removing and installing components ...

Page 37: ... card 2 Install the rear cover 3 Install the base cover 4 Follow the procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover About this task The following image indicates the location of the power adapter port and provides a visual r...

Page 38: ...lation procedure Steps 1 Place the power adapter port into the slot and adhere the power adapter port cable on the system board 2 Connect the power adapter port cable to the system board 3 Align and place the power adapter port bracket over the power adapter port 4 Replace the two screws M2x4 to secure the power adapter port bracket to the palm rest and keyboard assembly Next steps 1 Install the r...

Page 39: ...the battery 4 Remove the rear cover 5 Remove the solid state drive 1 6 Remove the solid state drive 2 7 Remove the wireless card 8 Remove the memory module About this task The following image indicates the connectors on your system board 1 Display cable 2 Power adapter port cable 3 Fan cable 4 I O board cable 5 Speaker cable 6 Keyboard cable 7 Keyboard backlit cable 8 Touchpad cable 9 4 zone keybo...

Page 40: ...eyboard cable from the system board 9 Open the latch and disconnect the keyboard backlight cable from the system board 10 Open the latch and disconnect the touchpad cable from the system board 11 Open the latch and disconnect the 4 zone keyboard cable from the system board optional 12 Disconnect the right fan cable from the system board 13 Open the latch and disconnect the power button cable from ...

Page 41: ... 16 After performing all the above steps lift the system board off the palm rest and keyboard assembly along with the USB board and heat sink 17 Turn the system board over and remove USB board and heat sink 18 After performing all the above steps you are left with system board Installing the system board Prerequisites If you are replacing a component remove the existing component before performing...

Page 42: ...image indicates the connectors on your system board 1 Display cable 2 Power adapter port cable 3 Fan cable 4 I O board cable 5 Speaker cable 6 Keyboard cable 7 Keyboard backlit cable 8 Touchpad cable 9 4 zone keyboard cable 10 Power button cable The following image indicates the location of the system board and provides a visual representation of the installation procedure 42 Removing and installi...

Page 43: ...Steps 1 NOTE Place the system board on a clean and flat surface Replace the USB board and heat sink 2 Turn the system board over Removing and installing components 43 ...

Page 44: ...em board 13 Connect the speaker cable to the system board 14 Open the latch and connect the keyboard cable to the system board 15 Open the latch and connect the keyboard backlight cable to the system board 16 Open the latch and connect the touchpad cable to the system board 17 Open the latch and disconnect the 4 zone keyboard cable from the system board optional 18 Connect the right fan cable to t...

Page 45: ...m board 3 Lift the heat sink off the system board Installing the heat sink Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure CAUTION Incorrect alignment of the heat sink can damage the ...

Page 46: ...s on the system board with the screw holes on the palm rest and keyboard assembly Next steps 1 Follow the procedure from step 2 to step 19 in Replacing the system board 2 Install the memory module 3 Install the wireless card 4 Install the solid state drive 2 5 Install the solid state drive 1 6 Install the rear cover 7 Install the battery 8 Install the base cover 9 Follow the procedure in After wor...

Page 47: ...stem board NOTE System board can be removed with the heat sink and USB board attached About this task The following image indicates the location of the USB board and provides a visual representation of the removal procedure Steps 1 Turn the system board over 2 Remove the two screws M2x4 that secure the USB board to the system board 3 Remove the USB board from the system board Installing the USB bo...

Page 48: ...rd 2 Install the memory module 3 Install the wireless card 4 Install the solid state drive 2 5 Install the solid state drive 1 6 Install the rear cover 7 Install the battery 8 Install the base cover 9 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About t...

Page 49: ... the I O board from the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the installation procedure Removing and installing components 49 ...

Page 50: ...uter Power button Removing the power button Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the rear cover 5 Remove the solid state drive 6 Remove the solid state drive 2 7 Remove the wireless card 8 Remove the memory module 9 Remove the system board NOTE System board can be removed with the heat sink and USB board a...

Page 51: ...n to the palm rest and keyboard assembly 4 Lift the power button off the palm rest and keyboard assembly Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the power button and provides a visual representation of the installation procedure...

Page 52: ...d 2 Install the memory module 3 Install the wireless card 4 Install the solid state drive 2 5 Install the solid state drive 1 6 Install the rear cover 7 Install the battery 8 Install the base cover 9 Follow the procedure in After working inside your computer Palm rest and keyboard assembly Removing the palm rest and keyboard assembly Prerequisites 1 Follow the procedure in Before working inside yo...

Page 53: ...e solid state drive mounting brackets Type C bracket and touchpad bracket has to be removed from the existing palm rest and transferred to the replacement palm rest Installing the palm rest and keyboard assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task Place the palm rest and keyboard assembly on a fla...

Page 54: ...he power adapter port 5 Install the memory module 6 Install the wireless card 7 Install the solid state drive 2 8 Install the solid state drive 1 9 Install the display assembly 10 Install the rear cover 11 Install the touchpad 12 Install the battery 13 Install the base cover 14 Follow the procedure in After working inside your computer 54 Removing and installing components ...

Page 55: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 Drivers and downloads 55 ...

Page 56: ...ling base devices Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect unti...

Page 57: ...Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Ownership Tag Displays the ownership tag of the ...

Page 58: ...S Version Displays the video BIOS version of the computer Video Memory Displays the video memory information of the computer Panel Type Displays the Panel Type of the computer Native Resolution Displays the native resolution of the computer Audio Controller Displays the audio controller information of the computer Wi Fi Device Displays the wireless device information of the computer Bluetooth Devi...

Page 59: ...ating mode of the integrated SATA hard drive controller Default RAID SATA is configured to support RAID Intel Rapid Restore Technology Drives Enables or disables various onboard drives M 2 PCIe SSD 0 SATA 2 Default ON SATA 0 Default ON Drive Information Displays the information of various onboard drives Miscellaneous Devices Enables or disables various onboard devices Enable Camera Enables or disa...

Page 60: ...in password Default ON Non Admin Setup Changes Allow Wireless Switch Changes Enables or disables changes to the setup option when an Administrator password is set Default OFF Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages Computrace Enable or disable the BIOS module interface of the optional Computrace R Service from Absolute Software Int...

Page 61: ...n ROMs option needs to be turned off Secure Boot Mode Selects the Secure Boot operation mode Default Deployed Mode NOTE Deployed Mode should be selected for normal operation of Secure Boot Table 10 System setup options Expert Key Management menu Expert Key Management Enable Custom Mode Enables or disables the keys in the PK KEK db and dbx security key databases to be modified Default OFF Custom Mo...

Page 62: ...ay to a specified work period Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day Default OFF Block Sleep Blocks the computer from entering Sleep S3 mode in the operating system Default OFF NOTE If enabled the computer will not go to sleep Intel Rapid Start will be disabled automatically and the operating system power option will be blank if it wa...

Page 63: ...ault Lock Mode Secondary Lock Mode Secondary If this option is selected the F1 F12 keys scan the code for their secondary functions Pull Screen Logo Enabled or disabled the computer to display full screen logo if the image match screen resolution Default OFF Warnings and Errors Selects an action on encountering a warning or error during boot Default Prompt on Warnings and Errors Stop prompt and wa...

Page 64: ...from Hard Drive to be set to Enabled Default OFF Start Data Wipe CAUTION This Secure Wipe Operation will delete information in a way that it cannot be reconstructed If enabled the BIOS will queue up a data wipe cycle for storage devices that are connected to the motherboard on the next reboot Default OFF Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions Default ON...

Page 65: ...e Service Tag 9 Select the latest BIOS file and click Download 10 After the download is complete browse to the folder where you saved the system BIOS executable file 11 Double click the system BIOS executable file NOTE Follow the on screen instructions Updating BIOS on systems with BitLocker enabled CAUTION If BitLocker is not suspended before updating the BIOS the next time you reboot the system ...

Page 66: ...e boot menu Update your computer BIOS using the BIOS update exe file that is copied to a FAT32 USB drive and booting from the F12 One Time boot menu About this task BIOS Update You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One Time boot menu on the computer Most of the Dell computers built after 2012 have this capability and y...

Page 67: ...etup password Password type Description System password Password that you must enter to log in to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer You can create a system password and a setup password to secure your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION A...

Page 68: ...t Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer restarts Clear...

Page 69: ... diagnostic lights Battery status light Indicates the power and battery charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Co...

Page 70: ...your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures For more information about the Dell Sup...

Page 71: ... multiple options for recovering Windows operating system on your Dell PC For more information see Dell Windows Backup Media and Recovery Options Drain residual flea power perform hard reset About this task Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed For your safety and to protect the sensitive electronic ...

Page 72: ...The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 72 Troubleshooting ...

Page 73: ...ervice Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type t...

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