Dell EMC PowerEdge R750xs Installation And Service Manual Download Page 6

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Chapter 7: System diagnostics and indicator codes....................................................................139

Dell Embedded System Diagnostics...................................................................................................................... 147

Chapter 8: Getting help............................................................................................................. 149

Recycling or End-of-Life service information...........................................................................................................149
Contacting Dell Technologies....................................................................................................................................... 149
Accessing system information by using QRL............................................................................................................149

Quick Resource Locator for PowerEdge R750xs system................................................................................150

Receiving automated support with SupportAssist .................................................................................................150

Chapter 9: Documentation resources..........................................................................................151

Contents

Summary of Contents for EMC PowerEdge R750xs

Page 1: ...Dell EMC PowerEdge R750xs Installation and Service Manual Part Number E75S Series Regulatory Type E75S001 July 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...s to download and install OS drivers 23 Downloading drivers and firmware 23 Chapter 4 Minimum to POST and system management configuration validation 24 Minimum configuration to POST 24 Configuration validation 24 Error messages 25 Chapter 5 Installing and removing system components 26 Safety instructions 26 Before working inside your system 27 After working inside your system 27 Recommended tools ...

Page 4: ...emoving the drive from the drive carrier 52 Installing the drive into the drive carrier 53 Drive backplane 54 Drive backplane 54 Removing the drive backplane 56 Installing the drive backplane 57 Cable routing 58 System memory 68 System memory guidelines 68 General memory module installation guidelines 69 Removing a memory module 70 Installing a memory module 71 Processor and heat sink module 72 Re...

Page 5: ...ng the system battery 117 Optional internal USB card 119 Removing the internal USB key 119 Installing the internal USB key 120 Power supply unit 120 Hot spare feature 120 Removing a power supply unit blank 121 Installing a power supply unit blank 121 Removing a power supply unit 122 Installing a power supply unit 123 Power interposer board 124 Removing the power interposer board 124 Installing the...

Page 6: ...iewing Home screen 143 Setup menu 143 View menu 143 NIC indicator codes 144 Power supply unit indicator codes 144 Drive indicator codes 146 Using system diagnostics 147 Dell Embedded System Diagnostics 147 Chapter 8 Getting help 149 Recycling or End of Life service information 149 Contacting Dell Technologies 149 Accessing system information by using QRL 149 Quick Resource Locator for PowerEdge R7...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...SD User s Guide at https www dell com support Browse all Products Data Center Infrastructure Storage Adapters Controllers Dell PowerEdge Express Flash NVMe PCIe SSD Documentation Manuals and Documents NOTE All instances of SAS SATA and NVMe drives are referred to as drives in this document unless specified otherwise NOTE For more information see the Dell EMC PowerEdge R750xs Technical Specificatio...

Page 9: ...r is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Status LED indicators section Quick Sync 2 wireless Indicates a Quick Sync enabled system The Quick Sync feature is optional This feature allows management of t...

Page 10: ...ots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more info...

Page 11: ...system For more information see the Status LED indicators section 2 System health and system ID indicator Indicates the status of the system For more information see the System health and system ID indicator codes section 3 iDRAC Quick Sync 2 wireless indicator optional Indicates if the iDRAC Quick Sync 2 wireless option is activated The Quick Sync 2 feature allows management of the system using m...

Page 12: ...LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device 4 iDRAC Direct port Micro AB USB The iDRAC Direct port Micro AB USB enables you to access the iDRAC direct Micro AB USB features For more information see the https www dell com idracmanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your lapto...

Page 13: ...ot 6 Enables you to connect PCI Express expansion cards 7 BOSS S2 card module N A Enables you to connect BOSS card 8 Rear drive module N A Enables you to install two rear NVMe or SAS SATA drives 9 Power supply unit PSU 2 Indicates the PSU 10 Power supply unit PSU 1 Indicates the PSU 11 VGA port Enables you to connect a display device to the system 12 Optional OCP N A This port supports OCP 3 0 The...

Page 14: ...g Fans 3 Memory module slots 4 Power interposer board 5 Intrusion switch 6 Riser 1A 1B 7 Rear drive module 8 PSU 1 and PSU 2 9 System board 10 Processor heat sink 11 Backplane 12 NVMe backplane with provision for H755N PERC 13 Information tag 14 PowerEdge R750xs system overview ...

Page 15: ...er board 5 Intrusion switch 6 OCP 7 PSU 1 and PSU 2 8 System board 9 Processor heat sink 10 Backplane 11 8 x 2 5 inch NVMe backplane with provision for H755N PERC 12 Information tag System information label The system information label is located on back of the system cover PowerEdge R750xs system overview 15 ...

Page 16: ...Figure 11 Service information 16 PowerEdge R750xs system overview ...

Page 17: ...Figure 12 System tasks hot swap front PERC rear loading memory information PowerEdge R750xs system overview 17 ...

Page 18: ... compatible with your system see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mount...

Page 19: ...ag also contains the OpenManage Mobile OMM label where administrators can configure monitor and troubleshoot the PowerEdge servers Figure 16 Locating the Express Service Code and Service tag 1 Information tag front view 2 Information tag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag Express Service Code QRL label The Mini Enterprise Servi...

Page 20: ...DRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system ...

Page 21: ...D panel section iDRAC Direct and Quick Sync 2 optional Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest docume...

Page 22: ...699 Lifecycle Controller Lifecycle Controller User s Guide at https www dell com idracmanuals or for system specific Lifecycle Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation Dell recommends using Lifecycle Controller to install the OS since all required drivers are installed on the system NOTE To determine the most recent iDRAC r...

Page 23: ...port page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache ...

Page 24: ...ns stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 10 Configuration validation error Error Description Possible cause and recommendations Example Confi...

Page 25: ...the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 12 Error message HWC8011 Error code HW...

Page 26: ... battery Optional internal USB card Power supply unit Power interposer board System board Trusted Platform Module Control panel Safety instructions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure to have two or more people to lift the system horizontally from the box and place it on a flat surface rack ...

Page 27: ...ty one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Before working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 I...

Page 28: ...t bezel NOTE LCD panel is optional on the front bezel If the front bezel has an LCD panel see LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Steps 1 Unlock the fro...

Page 29: ... package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the front bezel Figure 18 Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disco...

Page 30: ...tes 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat ...

Page 31: ...lane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Slide the drive backplane cover in the direction of the arrows marked on the drive backplane cover 2 Lift the drive backplane cover from the system Installing and removing system components 31 ...

Page 32: ...ane cover Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover toward the front of the system until the drive backplane cover fits into place 32 Installing and removing system components ...

Page 33: ...fety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Disconnect the cables connected to the optical disk drive NOTE The optical disk drive is optional and is shipped with 8 x 3 5 inch backplane configuration Steps 1 Press the tab to release the optical disk drive from the optical disk drive bay 2 Slide the optical disk drive out...

Page 34: ... note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped NOTE The optical disk drive is optional and is shipped with 8 x 3 5 inch backplane configuration Steps 1 Align and slide the optical disk drive into the optical disk drive slot on the system until it latches 2 Connect the power cab...

Page 35: ...Figure 24 Installing the optical disk drive Next steps 1 Install the system cover 2 Follow the procedure listed in the After working inside your system Installing and removing system components 35 ...

Page 36: ...ide your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 25 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the slot on the air shroud with the standoff ...

Page 37: ...Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps Press the orange release tab and lift the cooling fan to disconnect the fan from the connector on the cooling fan cage board Installing and removing system components 37 ...

Page 38: ...sted in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Align and slide the cooling fan into the cooling fan cage until the fan clicks into place NOTE Install high performance fan Gold Grade in the Fan 1 slot while installing rear drive module 38 Installing and removing system components ...

Page 39: ...quisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Lift the blue release levers to unlock the cooling fan cage from the system 2 Hold the release levers and lift the cooling fan cage away from the system Installing and removing system components 39 ...

Page 40: ...by the cable retention bracket before installing the cooling fan cage assembly Incorrectly installed cables may get damaged 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud Steps 1 Align the guide rails on the cooling fan cage with the standoffs on the system 2 Lower the cooling fan cage into the system 3 Lower the blue release levers to lock ...

Page 41: ...Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the following components a Air shroud b Cooling fan cage c Disconnect all cables from the fan board Steps Loosen the four screws on the fan board and lift up the fan board out of the system Installing and removing system components 41 ...

Page 42: ...requisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Lower the cooling fan cage board into the system as shown in the image 2 Fasten the four screws on the fan board and connect all the cables 42 Installing and removing system components ...

Page 43: ...lane cover 4 If installed remove the air shroud 5 Remove the cooling fan cage NOTE There are two side wall brackets on left and right of the chassis The remove and install procedure remains the same for both NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Ste...

Page 44: ...e wall brackets on left and right of the chassis The remove and install procedure remains the same for both NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the side wall bracket with the tabs on the chassis 2 Press the side wall bracket with you...

Page 45: ...e Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Remove the power cable from the power interposer board and the system board and then disconnect and remove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver r...

Page 46: ... inside your system 3 Remove the air shroud Steps 1 Align and insert the intrusion switch module into the slot on the system until firmly seated 2 Using the Phillips 1 screwdriver tighten the screw securing the intrusion switch module 3 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly when you replace it to prevent the cable from being pinched o...

Page 47: ... Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Disconnect and remove the serial COM port cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Lift the serial COM port module out of the system Installing and removing system compo...

Page 48: ...cedure listed in the Before working inside your system 3 Remove the PCIe blank from the rear of the system Steps 1 Align and insert the serial COM port into the slot on the system until firmly seated 2 Connect the serial port cable to the connector on the system board NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 48 Installing and removing sys...

Page 49: ...s 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Figure 39 Removing a drive blank Installing and removing system components 49 ...

Page 50: ... the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured corr...

Page 51: ...ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any data on the replacement drive is immediately lost...

Page 52: ...elines listed in the Safety instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to remove the drive 2 Lift the drive out of the drive carrier 52 Installing and removing system components ...

Page 53: ... screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 f...

Page 54: ...planes supported are listed here Table 13 Supported backplane options System Supported drives options PowerEdge R750xs 16 x 2 5 inch SAS SATA 8 x 2 5 inch NVMe backplane 16 x 2 5 inch SAS SATA backplane 12 x 3 5 inch SAS SATA backplane 2 x 2 5 inch SAS SATA or NVMe optional rear drive module 8 x 3 5 inch SAS SATA backplane 8 x 2 5 inch SAS SATA backplane 8 x 2 5 inch NVMe backplane 54 Installing a...

Page 55: ...ckplane power to system board Figure 46 12x 3 5 inch SAS SATA backplane 1 BP_DST_SB1 2 BP_PWR_1 backplane power and signal cable to system board 3 BP_DST_SA1 Figure 47 8 x 2 5 inch NVMe backplane 1 BP_PWR_CTRL 2 BP_DST_SA1 PERC to backplane 3 DST_PA1 PCIe NVMe connector 4 DST_PB1 PCIe NVMe connector Installing and removing system components 55 ...

Page 56: ...re to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Remove all the drives 6 If installed disconnect the optical drive signal and power cables from the system 7 Disconnect the drive bac...

Page 57: ...ove all the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Slide the drive backplane into...

Page 58: ... all the drives 3 Install the drive backplane cover 4 Install the air shroud 5 Follow the procedure listed in After working inside the system Cable routing Figure 51 Cable routing 8 x 2 5 inch NVMe drive backplane to the system board S150 with cable riser 1A and BOSS S2 card 58 Installing and removing system components ...

Page 59: ...er connector on the riser SIG_PWR_0 Power connector for cabled riser on system board RISER_DST_PB2 Signal connector on riser SL6_CPU2_PB3 Signal connector on system board RISER_DST_PA2 Signal connector on riser SL5_CPU2_PA3 Signal connector on system board Signal connector on riser SL7_CPU1_PA4 Signal connector on riser Signal connector on riser SL8_CPU1_PB4 Signal connector on riser Figure 52 Cab...

Page 60: ... riser Figure 53 Cable routing 12 x 3 5 inch SAS SATA drive backplane to the rear PERC adapter with cable riser 1B and BOSS S2 card Table 16 Cable routing 12 x 3 5 inch drive backplane to the rear PERC adapter and with cable riser 1B and BOSS S2 card From To BP_DST_SA1 Signal connector on backplane CTRL_SRC_SA1 Signal connector on PERC adapter BP_DST_SB1 Signal connector on backplane CTRL_SRC_SB1 ...

Page 61: ...nal connector on backplane SL2_CPU2_PA1 Signal connector on system board DST_PA2 Signal connector on backplane SL3_CPU2_PB2 Signal connector on system board DST_PB2 Signal connector on backplane SL7_CPU1_PA4 Signal connector on system board CTRL_DST_PA1 Signal connector on the front PERC SL3_CPU2_PB2 Signal connector on system board CTRL_SRC_SB1 Signal connector on the front PERC DST_SB1 Signal co...

Page 62: ...U1_PB2 Signal connector on system board PWR_1 Power connector on BOSS S2 card BOSS_PWR BOSS power connector on PIB RISER_PWR_1 Power connector on the riser SIG_PWR_0 Power connector for cabled riser on system board RISER_DST_PB2 Signal connector on riser SL6_CPU2_PB3 Signal connector on system board RISER_DST_PA2 Signal connector on riser SL5_CPU2_PA3 Signal connector on system board Signal connec...

Page 63: ...system board ODD_PWR Power connector on optical drive ODD_PWR Power connector on PIB SATA connector on ODD ODD SATA connector on system board RISER_PWR_1 Power connector on the riser SIG_PWR_0 Power connector for cabled riser on system board RISER_DST_PB2 Signal connector on riser SL6_CPU2_PB3 Signal connector on system board RISER_DST_PA2 Signal connector on riser SL5_CPU2_PA3 Signal connector on...

Page 64: ...ckplane Connector on front PERC DST_PA2 Signal connector on backplane Connector on front PERC DST_PB2 Signal connector on backplane Connector on front PERC RISER_PWR_1 Power connector on the riser SIG_PWR_0 Power connector for cabled riser on system board RISER_DST_PB2 Signal connector on riser SL6_CPU2_PB3 Signal connector on system board RISER_DST_PA2 Signal connector on riser SL5_CPU2_PA3 Signa...

Page 65: ...PWR_3 Power connector on PIB RBP_B SAS SATA signal connector on rear module CTRL_SRC_SB1 Signal connector on PERC adapter PWR_1 BOSS card power connector BOSS_PWR Power connector for BOSS card on system board Signal connector on BOSS card SL10_PCH_PA5 Signal connector for BOSS card on system board RISER_PWR_1 Power connector on the riser SIG_PWR_0 Power connector for cabled riser on system board R...

Page 66: ...WR_3 Power connector on PIB RBP_A SAS SATA signal connector on rear module SL3_CPU1_PB2 Signal connector on PERC adapter PWR_1 BOSS card power connector BOSS_PWR Power connector for BOSS card on system board Signal connector on BOSS card SL10_PCH_PA5 Signal connector for BOSS card on system board RISER_PWR_1 Power connector on the riser SIG_PWR_0 Power connector for cabled riser on system board RI...

Page 67: ...connector on system board PWR_1 BOSS card power connector BOSS_PWR Power connector for BOSS card on system board Signal connector on BOSS card SL10_PCH_PA5 Signal connector for BOSS card on system board RISER_PWR_1 Power connector on the riser SIG_PWR_0 Power connector for cabled riser on system board RISER_DST_PB2 Signal connector on riser SL6_CPU2_PB3 Signal connector on system board RISER_DST_P...

Page 68: ...ER_DST_PA2 Signal connector on riser SL5_CPU2_PA3 Signal connector on system board Signal connector on riser SL7_CPU1_PA4 Signal connector on riser Signal connector on riser SL8_CPU1_PB4 Signal connector on riser System memory System memory guidelines The PowerEdge R750xs system supports DDR4 registered DIMMs RDIMMs System memory holds the instructions that are executed by the processor Your syste...

Page 69: ...speeds of 3200 MT s 2933 MT s depending on the following factors System profile selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second The system supports Flexible Memory Configuration enabling the system to be configured and...

Page 70: ...Unbalanced or odd memory configuration results in a performance loss and system may not identify the memory modules being installed so always populate memory channels identically with equal DIMMs for best performance Supported RDIMM LRDIMM configurations are 1 2 4 6 8 DIMMs per processor Populate eight equal memory modules per processor one DIMM per channel at a time to maximize performance NOTE E...

Page 71: ...ory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously NOTE The memory module socket has an alignment key that enables you to install the memory module in the socke...

Page 72: ...ceable part only Removing the processor and heat sink module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud NOTE The heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before hand...

Page 73: ...cessor and heat sink module PHM from the system and set the PHM aside with the processor side facing up Figure 66 Removing a processor and heat sink module Next steps If you are removing a faulty heat sink replace the heat sink if not remove the processor Installing and removing system components 73 ...

Page 74: ...uring the first instance of powering on the system after the processor or system board replacement which is expected To fix this simply go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using the thumb finger lift up the Thermal Interface Material TIM break lever to release the processor package from the TIM and carrier NOTE Ensure ...

Page 75: ...the processor tray Ensure pin1 marks are aligned 5 Flex the outer edges of the bracket to release the bracket from the processor NOTE Ensure that the processor is placed in the processor tray after you remove it from the heat sink Figure 69 Removing the processor carrier Installing and removing system components 75 ...

Page 76: ...hat is in the processor tray aligning pin 1 indicator on the processor NOTE Ensure that the pin 1 indicator on the carrier is aligned with the pin 1 indicator on the processor before placing the carrier on the processor NOTE Ensure that the processor and the carrier are placed in the tray before you install the heat sink Figure 70 Installing the processor carrier 3 Align the processor with process...

Page 77: ...oth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin quadrilateral spiral on the bottom of the heat sink Figure 72 Applying thermal grease CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket Installing and removing system components 77 ...

Page 78: ...nk on the processor and press the heat sink until the carrier locks onto the heat sink at all the four corners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before placing the heat sink onto the processor carrier NOTE Ensure latching features on pro...

Page 79: ...llow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 Align the pin 1 indicator of the processor heat sink module PHM to the system board and then place the processor heat sink module PHM on the processor socket CAUTION To avoid damaging the f...

Page 80: ...ews 8 in lbf on the heat sink in the order below a Tighten the first screw b Tighten the screw diagonally opposite to the screw you tighten first c Repeat the procedure for the remaining two screws d Return to the first screw to tighten it completely Figure 76 Set the anti tilt wires to the locked position and tighten the screws 80 Installing and removing system components ...

Page 81: ...emanuals Expansion card installation guidelines Figure 77 Expansion card slot connectors 1 SIG_PWR_0 Riser power cable for Riser 1A and Riser 1B 2 SL6_CPU2_PB3 PCIe cable connector for Riser 1A and Riser 1B 3 SL5_CP2_PA1 PCIe cable connector for Riser 1B 4 SL7_CPU1_PA4 PCIe cable connector for Riser 1A and Riser 1B 5 SL8_CPU1_PB4 PCIe cable connector for Riser 1A and Riser 1B The following table d...

Page 82: ...Processor 1 and 2 Low profile Half length x16 75 W 4 Processor 1 Low profile Half length x8 75 W Config3 R1A 3 Processor 1 Low profile Half length x16 75 W 4 Processor 2 Low profile Half length x16 75 W Config4 NA NA NA NA NA NA NA NA NA NA NA NA NA Config5 NA NA NA NA NA NA NA NA NA NA NA NA NA NOTE Only one cable riser can be installed at a time in any given configuration NOTE R1B is a SNAPI ris...

Page 83: ...figuration 0 R1A Card type Slot priority Maximum number of cards Dell Serial port module LP 2 1 fPERC Integrated slot 1 Internal PERC adapter 1 1 Dell External Adapter 4 3 5 6 1 2 6 Mellanox NIC 100Gb 4 3 5 6 1 5 Broadcom NIC 25Gb 4 3 5 6 1 2 6 Intel NIC 25Gb 4 3 5 6 1 2 6 Qlogic NIC 25Gb 4 3 5 6 1 2 6 Qlogic NIC 10Gb 4 3 5 6 1 2 6 SolarFlare NIC 25Gb 4 3 5 6 1 2 6 Broadcom HBA FC32 4 3 5 6 1 2 6 ...

Page 84: ...ated slot 1 Samsung PCIe SSD AIC 4 3 5 6 1 2 1 Table 30 Configuration 1 R1B Card type Slot priority Maximum number of cards Dell Serial port module LP 2 1 fPERC Integrated slot 1 Internal PERC adapter 1 1 Mellanox NIC 100Gb 5 6 1 3 Intel NIC 25Gb 5 6 1 4 3 2 6 Mellanox NIC 25Gb 3 1 Qlogic NIC 25Gb 5 6 1 4 3 2 6 SolarFlare NIC 25Gb 5 6 1 4 3 2 6 Broadcom HBA FC32 5 6 1 4 3 2 3 Marvell HBA FC32 5 6 ...

Page 85: ...onfiguration 2 R1B Card type Slot priority Maximum number of cards Dell Serial port module LP 2 1 Internal PERC adapter 1 1 12Gbps SAS HBA 1 1 Intel NIC 100Gb 4 3 5 6 1 5 Mellanox NIC 100Gb 5 6 1 3 Intel NIC 25Gb 5 6 1 4 3 2 6 Mellanox NIC 25Gb 3 1 Qlogic NIC 25Gb 5 6 1 4 3 2 6 Broadcom NIC 10Gb 5 6 1 4 3 2 6 Broadcom NIC 25Gb 5 6 1 4 3 2 6 SolarFlare NIC 25Gb 5 6 1 4 3 2 6 Broadcom HBA FC32 5 6 1...

Page 86: ... Mellanox NIC 100Gb 4 3 5 6 1 5 Broadcom NIC 25Gb 4 3 5 6 1 2 6 Intel NIC 25Gb 4 3 5 6 1 2 6 Mellanox NIC 25Gb 3 1 Qlogic NIC 25Gb 4 3 5 6 1 2 6 SolarFlare NIC 25Gb 4 3 5 6 1 2 6 Broadcom HBA FC32 4 3 5 6 1 2 6 Marvell HBA FC32 4 3 5 6 1 2 6 Avago HBA FC16 4 3 5 6 1 2 6 QLogic HBA FC16 4 3 5 6 1 2 6 Broadcom NIC 10Gb 4 3 5 6 1 2 6 Intel NIC 10Gb 4 3 5 6 1 2 6 Qlogic NIC 10Gb 4 3 5 6 1 2 6 Broadcom...

Page 87: ...IC 25Gb 5 6 1 2 1 Intel NIC 25Gb 5 6 1 2 1 Mellanox NIC 25Gb Not supported N a Qlogic NIC 25Gb 5 6 1 2 1 SolarFlare NIC 25Gb 5 6 1 2 4 Broadcom HBA FC32 5 6 1 2 4 Marvell HBA FC32 5 6 1 2 4 Avago HBA FC16 5 6 1 2 4 QLogic HBA FC16 5 6 1 2 4 Broadcom NIC 10Gb 5 6 1 2 4 Intel NIC 10Gb 5 6 1 2 4 Qlogic NIC 10Gb 5 6 1 2 4 Broadcom NIC 1Gb 5 6 1 2 4 Intel NIC 1Gb 5 6 1 2 4 Mellanox NIC HDR100 VPI Not s...

Page 88: ...1 Intel NIC 100Gb 1 1 Mellanox NIC 100Gb 1 1 Broadcom NIC 25Gb 1 2 1 Intel NIC 25Gb 1 2 1 Mellanox NIC 25Gb Not supported N a Qlogic NIC 25Gb 1 2 1 SolarFlare NIC 25Gb 1 2 4 Broadcom HBA FC32 1 2 4 Marvell HBA FC32 1 2 4 Avago HBA FC16 1 2 4 QLogic HBA FC16 1 2 4 Broadcom NIC 10Gb 1 2 4 Intel NIC 10Gb 1 2 4 Qlogic NIC 10Gb 1 2 4 Broadcom NIC 1Gb 1 2 4 Intel NIC 1Gb 1 2 4 Mellanox NIC HDR100 VPI No...

Page 89: ...SSD AIC 1 2 4 Intel PCIe SSD Not supported N a Removing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Disconnect all the riser cables from the system board Steps For Riser 1A and Riser 1B loosen the two thumb screws with Phillips 2 screwdriver ...

Page 90: ...cedure listed in the Before working inside your system 3 If removed install the expansion cards into the expansion card risers and connect all the riser cables 4 For Riser 1A and Riser 1B SNAPI remove the riser blank loosening the riser blank screw Steps 1 Re connect all the riser cables to the system board 2 Align and fasten the expansion card riser thumb screws 90 Installing and removing system ...

Page 91: ...Figure 82 Installing the cabled Riser 1A Figure 83 Installing the Riser 1B Installing and removing system components 91 ...

Page 92: ... instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Disconnect the expansion card cables from the system board and remove the expansion card riser Steps 1 Pull and lift the expansion card retention latch lock to open 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card co...

Page 93: ...unications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 86 Installing filler bracket in the Riser 1A and Riser 1B Next steps If applicable install an expansion card into the exp...

Page 94: ...nnector with the expansion card connector on the riser 3 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 4 Rotate and close the card holder and side card holder 5 Push the side holder and make sure the latch hook holds the riser cover NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots t...

Page 95: ...l any device drivers required for the card as described in the documentation for the card NOTE While replacing faulty storage controller FC NIC card with the same type of card after you power on the system the new card automatically updates to the same firmware and configuration of the faulty one For more information about the Part replacement configuration see the Lifecycle Controller User s Guid...

Page 96: ...rresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps Holding the blue pull tab lift the IDSDM card out of the system Figure 90 Removing the IDSDM module Next steps Replace the IDSDM module Installing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside y...

Page 97: ...he After working inside the system MicroSD card Removing the MicroSD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially release it from the slot For more inf...

Page 98: ...enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot is keyed to ...

Page 99: ... BOSS S2 card Removing the BOSS S2 card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Lift the retention latch to release the BOSS S2 card carrier 2 Slide the BOSS S2 card carrier out from the BOSS S2 controller card module Installing and removing system components 99 ...

Page 100: ... from the BOSS S2 card carrier Figure 95 Removing the M 2 SSD 5 Disconnect the BOSS power cable and BOSS signal cable from the system board Using the Phillips 1 screwdriver remove the two M3 x 0 5 x 4 5 mm screws that secure the BOSS S2 controller card module on the BOSS module bay Slide the BOSS S2 controller card module out from the BOSS module bay 100 Installing and removing system components ...

Page 101: ...Figure 97 Removing the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module 7 Using the Phillips 1 screwdriver remove the M3 x 0 5 x 4 5 mm screw that secures the BOSS cover on the BOSS S2 controller card module Slide the BOSS cover out from the BOSS S2 controller card module Installing and removing system components 101 ...

Page 102: ...he safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Slide the BOSS cover on the BOSS S2 controller card module Using the Phillips 1 screwdriver secure the BOSS cover on the BOSS S2 controller card module with the M3 x 0 5 x 4 5 mm screw 102 Installing and removing system components ...

Page 103: ...mly seated 4 Using the Phillips 1 screwdriver secure the BOSS S2 controller card module on the BOSS module bay with the two M3 x 0 5 x 4 5 mm screws Connect the BOSS power cable and the BOSS signal cable to the system board 5 Align the M 2 SSD at an angle with the BOSS S2 card carrier 6 Insert the M 2 SSD until it is firmly seated in the BOSS S2 card carrier 7 Using the Phillips 1 screwdriver secu...

Page 104: ...e BOSS S2 card carrier into the BOSS S2 controller card module slot Figure 102 Installing the BOSS S2 controller card module 9 Close the BOSS S2 card carrier release latch to lock the carrier in place 104 Installing and removing system components ...

Page 105: ...he Before working inside your system 3 Remove the air shroud 4 Disconnect all the cables observe the cable routing NOTE The adapter PERC option is only available with 12 x 3 5 inch SAS SATA backplane configuration Steps 1 Disconnect the SAS cables from the rear adapter PERC and rotate the PCIe holder 2 Pull out the adapter PERC from the PCIe slot 1 on the system board NOTE The numbers on the image...

Page 106: ...ove the air shroud 4 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Rotate the PCIe holder and remove the PCIe blank from the chassis 2 Connect the SAS cables to the adapter PERC NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence NOTE The adapter PERC option is only available with 12 x 3 5 inch SAS SATA ba...

Page 107: ...y guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the drive backplane cover 4 Remove the air shroud 5 Remove the cooling fan cage 6 Disconnect all the cables observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the captive screws on rear mounted front PERC module 2 Slide the front PERC module to disenga...

Page 108: ... system 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Remove the cooling fan cage 6 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the connectors on the front PERC module with the connectors on the drive backplane 2 Slide the front PERC module until the module is connected to the drive backplane 3 Using a Phillips 2 screwdriver...

Page 109: ... listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Disconnect the cables that are connected to the PERC observe the cable routing NOTE The front mounted front PERC module is only shipped with 8 x 3 5 inch SAS SATA backplane configuration Steps 1 Using a Phillips 2 screwdriver loosen the two captive screws on front mounted front PERC module 2...

Page 110: ...our system 3 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the connectors on the front PERC module with the connectors on the drive backplane 2 Slide the front PERC module until the module is connected to the drive backplane 3 Using a Phillips 2 screwdriver tighten the captive screws on the front PERC module NOTE The front mounted front PERC module is on...

Page 111: ...in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the cooling fan cage 5 Disconnect the signal and power cables connected to the rear drive module NOTE The 2 x 2 5 inch rear drive module can be installed only with 12 x 3 5 inch backplane configuration system Steps 1 Loosen the captive screw using Phillips 2 screw driv...

Page 112: ...the Safety instructions 2 Follow the procedure listed in the Before working inside your system NOTE The 2 x 2 5 inch rear drive module can be installed only with 12 x 3 5 inch backplane configuration system Steps 1 Slide the rear drive module towards the rear of the system until it is locked after placing it inside the chassis 112 Installing and removing system components ...

Page 113: ... 2 If removed install the air shroud 3 Follow the procedure listed in After working inside the system Optional OCP card Removing the OCP shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Hold the edges of the OCP shroud and lift the shroud at an angle out of the system Installing and re...

Page 114: ...n the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Place the OCP shroud at an angle and align the slot on the OCP shroud with the standoff on the system 2 Lower and press the OCP shroud until it clicks into place Figure 113 Installing the OCP shroud 114 Installing and removing system components ...

Page 115: ...ns 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board 3 Slide the OCP card out of the slot on the system Installing and removing system components 115 ...

Page 116: ...listed in the Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close the blue latch to lock the OCP card to the system Figure 115 Installing the OCP card 116 Installing and removing system components ...

Page 117: ... type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the expansion card riser 4 If applicable disconnect the power or data cab...

Page 118: ...he battery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Figure 117 Installing the system battery Next steps 1 If applicable install the expansion card riser and connect the cables to the expansion card s 2 Follow the procedure listed in the After working inside your system 118 Installing and removing system c...

Page 119: ...ernal USB port on the system board see the System board jumpers and connectors section Removing the internal USB key Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed...

Page 120: ...to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with the power supply unit PSU redundancy When the hot spare feature is enabled one ...

Page 121: ...low the safety guidelines listed in the Safety instructions Steps Pull the blank out of the system CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 120 Removing a power supply unit blank Next steps Replace the PSU or PSU blank Installing a power supply u...

Page 122: ... power outlet and from the Power Supply Unit PSU you intend to remove 3 Remove the cable from the strap on the PSU handle 4 Unlatch and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the orange release latch and holding the PSU handle s...

Page 123: ...weredgemanuals 2 Connect the power cable to the PSU and plug the cable into a power outlet CAUTION When connecting the power cable to the PSU secure the cable to the PSU with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete The PSU status ...

Page 124: ...poser board PIB Steps 1 Using a Phillips 2 screwdriver remove the screws securing the power interposer board PIB to the system NOTE Observe the routing of the cable as you remove it from the system 2 Lift the PIB away from the system Figure 124 Removing the power interposer board Next steps Replace the power interposer board Installing the power interposer board Prerequisites 1 Follow the safety g...

Page 125: ...s CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guideli...

Page 126: ...oard and lift the system board out of the chassis leaning at an angle Figure 126 Removing the system board Next steps Replace the system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Saf...

Page 127: ...mly seated in the slots Figure 127 Installing the system board Next steps 1 Replace the following components a Trusted Platform Module TPM NOTE The TPM Module must be replaced only while installing new system board b IDSDM module if installed c Internal USB key if installed d Intrusion switch e Expansion cards f Expansion card risers g Cooling fan cage assembly h Processor i Heat sink j Memory mod...

Page 128: ... BIOS prompts the user to restore the backup information About this task Below is a list of options steps available Restore the service tag license and diagnostics information press Y Navigate to the Lifecycle Controller based restore options press N Restore data from a previously created Hardware Server Profile press F10 NOTE When the restore process is complete BIOS prompts to restore the system...

Page 129: ...red on the TPM have been securely transferred Removing the TPM Steps 1 Locate the TPM connector on the system board 2 Press to hold the module down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it from the system board 5 Pu...

Page 130: ...rity Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system Control panel This is a service technician replaceable part only Removing the left control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If applicable remove the drive...

Page 131: ...slots in the system and connector on system board NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Close and secure the cable guiding latch 3 Align and insert the left control panel assembly in the slot on the system 4 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel assembly to the system NOTE The numbers on the image do not ...

Page 132: ...ane cover 4 Remove the air shroud Steps 1 Disconnect the control panel cable and the VGA cable from the system board connector and remove the cable from cable clip NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screws that secure the right control panel assembly 3 Hold the right control panel assembly and remove the control pane...

Page 133: ...ystem and slide the cable into the clip NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel in the slot on the system 3 Connect the right control panel cable and the VGA cable to the connector on the system board 4 Using the Phillips 1 screwdriver tighten the screws that secure the right control panel to the system NOTE The nu...

Page 134: ...lling the right control panel Next steps 1 Install the air shroud 2 Install the drive backplane cover 3 Follow the procedure listed in the After working inside your system 134 Installing and removing system components ...

Page 135: ... Jumpers on the system board help to disable the system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 133 System board jumpers and connectors 6 Jumpers and connectors 135 ...

Page 136: ...10_PCH_PA5 BOSS signal connector PCH 17 A3 A7 A1 A5 DIMMs for processor 1 Channels A B C D 18 RGT_CP Right Control Panel 19 CPU 1 Processor 1 20 SL4_CPU1_PA2 PCIe cable connector 4 Processor 1 21 A6 A2 A8 A4 DIMMs for processor 1 Channels E F G H 22 SL3_CPU1_PB2 PCIe cable connector 3 Processor 1 23 SYS_PWR2 System Power Connector 2 24 CPU 2 Processor 2 25 SL2_CPU2_PA1 PCIe cable connector 2 Proce...

Page 137: ...d a setup password The password jumper enables or disables password features and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing ...

Page 138: ...mper on the system board from pins 4 and 6 to pins 2 and 4 9 Replace the system cover 10 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system 11 Assign a new system and or setup password 138 Jumpers and connectors ...

Page 139: ...tor The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber ...

Page 140: ...tion about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 135 System health and system ID indicator Table 38 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Page 141: ...ed Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section www dell com poweredgemanuals or Dell OpenManage Server Administrator User s Guide at https www dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber I...

Page 142: ...system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is powered on or off When the system powers off and there are no errors the LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to power it on If the LCD panel stops responding remove the bezel and reinstall it If the problem persists see Getting ...

Page 143: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Page 144: ...en Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a va...

Page 145: ...imum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the except...

Page 146: ...own To change from a High Output configuration to a Low Output configuration or conversely you must power off the system CAUTION Combining AC and DC PSUs is not supported Drive indicator codes The LEDs on the drive carrier indicate the state of each drive Each drive carrier has two LEDs an activity LED green and a status LED bicolor green amber The activity LED blinks whenever the drive is accesse...

Page 147: ...run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss If you are unable to fix the issue yourself service and support personnel can use the diagnostics results to help you solve the issue Dell Embedded System Diagnostics NOTE The Dell Embedded System...

Page 148: ...s displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System diagnostic controls Table 48 System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the ...

Page 149: ...om support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product se...

Page 150: ...hnical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist...

Page 151: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 152: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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