Dell EMC Integrated Data Protection Appliance DP4400 Service Manual Download

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Dell EMC Integrated Data Protection
Appliance DP4400

Version 2.4

Service Procedures Guide

302-005-681
REV. 01

Summary of Contents for EMC Integrated Data Protection Appliance DP4400

Page 1: ...Dell EMC Integrated Data Protection Appliance DP4400 Version 2 4 Service Procedures Guide 302 005 681 REV 01 ...

Page 2: ...CATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE USE COPYING AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be the property of their respective owners Published in the USA Dell EMC H...

Page 3: ...ACM 24 Remove internal hard drives 25 Extend the system from the cabinet 25 Remove the system cover 25 Remove hard drive carrier from the mid hard drive tray 26 Replace a hard drive in the mid hard drive tray 27 Install the system cover 29 Slide the system into the cabinet 30 Verifying successful disk replacement from the ACM 30 Remove fans 31 Cooling fans 31 Identifying a failed fan from the ACM ...

Page 4: ...51 Network daughter card 51 Network Interface Controller NIC ports 51 Identifying a failed NIC from the ACM 51 Disconnect the power cords and I O cables 52 Extend the system from the cabinet 52 Remove the system cover 52 NIC indicator codes 53 Remove the rear hard drive cage 54 Remove the network daughter card 54 Install the network daughter card 55 Install the rear hard drive cage 56 Install the ...

Page 5: ... chapter contains the following topics l Hardware replacement overview 6 l Memory optimized independent channel mode 6 l Product serial number tag 6 l Shut down the IDPA 7 l Troubleshooting shutdown of the DP4400 8 Prepare for assembly replacement 5 ...

Page 6: ...Model Component shutdown is not required Component shutdown is required Dell PowerEdge R740 server l Front disk drive l Rear disk drive l Internal disk drive l Power supply l Fans l DIMMs l NIC cards l Boss card M2 storage Memory optimized independent channel mode This mode supports Single Device Data Correction SDDC only for memory modules that use x4 device width It does not impose any specific ...

Page 7: ...n the IDPA appliance requires physical intervention or use of IDPA to restart the system If you are remotely shutting down the IDPA appliances ensure that either you have physical access to the system or have configured iDRAC on the system To shut down IDPA perform the following actions Procedure 1 On the ACM dashboard Home tab click the Shutdown Appliance icon 2 Enter the ACM root password and cl...

Page 8: ...ng the following command system poweroff 7 Open the vCenter by typing the IP address in the browser 8 Log in to vCenter by using the customer specified username and password If the ACM is down connect to VC and ESX using username idpauser and appliance password as a password 9 Power off the Data Protection virtual application All virtual machines and virtual applications under the Data Protection ...

Page 9: ...d to monitor the DP4400 10 l Remove and replace power supply 11 l Hard drive replacement overview 17 l Remove front and rear hard drives 20 l Remove internal hard drives 25 l Remove fans 31 l DIMM remove and replace 36 l M2 memory remove and replace 45 l Remove and replace NIC cards 51 l Start up the IDPA 59 Remove and replace assemblies 9 ...

Page 10: ...y the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product WARNING Always use a static mat and anti static wristband while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must ...

Page 11: ...If two PSUs are installed both the PSUs must have the same type of label For example Extended Power Performance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating Mixing PSUs will result in mismatch condition or failure to turn the system on Power supply status indicators Status LED indicators Note The status LED indica...

Page 12: ...igh l External airflow is obstructed Electrical indicator The indicator turns solid amber if the system experiences an electrical error for example voltage out of range or a failed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU Memory indicator The indicat...

Page 13: ...nking green and turns off When hot plugging a PSU the PSU handle blinks green five times at a rate of 4 Hz and turns off This indicates a PSU mismatch with respect to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations of Powe...

Page 14: ...the ACM Procedure 1 Access the IDPA web UI and check for alerts in the Health screen Click an alert for more details 2 Log in to the ACM command line by using SSH Use root for the user and use the common password for the appliance 3 At the command line type the following command showfru power The screen displays that the system is collecting data When the data collection is completed a screen simi...

Page 15: ...SU you intend to remove and then remove the cable from the strap on the PSU handle 2 Press and hold the release latch and slide the PSU out of the system by using the PSU handle Figure 4 Removing a power supply unit Replace a power supply unit Before you begin For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power Note The maxim...

Page 16: ...g successful power supply replacement from the ACM After a power supply is replaced you can run the FRU command line verification from the ACM to ensure that the replacement was successful Procedure 1 From the ACM type the following command showfru power The screen displays that the system is collecting data When the data collection is completed a screen similar to the following displays status in...

Page 17: ...lowing information to identify a faulted hard drive l At the front of the system check the left control panel Drive indicator as described in Status LED indicators on page 11 l On the hard drive check the status indicator as described in Hard drive indicator codes on page 18 Status LED indicators Note The status LED indicators are always off and only turn on to a solid amber if any error occurs Ta...

Page 18: ...ailed power supply unit PSU or voltage regulator Check the System Event Log or system messages for the specific issue If it is due to a problem with the PSU check the LED on the PSU Reseat the PSU Memory indicator The indicator turns solid amber if a memory error occurs Check the System Event Log or system messages for the location of the failed memory Reseat the memory module PCIe indicator The i...

Page 19: ...indicator codes flashing green steady green and amber Table 5 Hard drive indicator codes Hard drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal Note The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes g...

Page 20: ...ion Capacity Operation OpStatus 0 Online OK NS01 10 69TB None 0 1 Online OK NS01 10 69TB None 0 2 Online OK NS01 10 69TB None 0 3 Online OK NS01 10 69TB None 0 4 Online OK NS01 10 69TB None 0 5 Offline ERROR NS01 10 69TB None 0 6 Online OK NS01 10 69TB None 0 7 Online OK NS01 10 69TB None 0 8 Online OK NS01 10 69TB None 0 9 Online OK NS01 10 69TB None 0 10 Online OK NS01 10 69TB None 0 11 Online O...

Page 21: ...el key 2 Press the release button and pull the left end of the bezel 3 Unhook the right end and remove the bezel Figure 7 Removing the front bezel Remove the hard drive Before you begin 1 Follow all safety guidelines 2 If applicable remove the front bezel Procedure 1 Press the release button to open the hard drive release handle 2 Holding the handle slide the hard drive out of the hard drive slot ...

Page 22: ...rd drives from previous generations of PowerEdge servers is not supported CAUTION SATA hard drives are not supported in the DP4400 CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusab...

Page 23: ... the hard drive into the hard drive slot and slide until the hard drive connects with the backplane 3 Close the hard drive release handle to lock the hard drive in place Figure 9 Installing a hard drive When the system is powered on the hard drive automatically begins to rebuild This process can take up to 8 hours to complete Install the front bezel The procedure to install the front bezel with th...

Page 24: ...10 69TB None 0 1 Online OK NS01 10 69TB None 0 2 Online OK NS01 10 69TB None 0 3 Online OK NS01 10 69TB None 0 4 Online OK NS01 10 69TB None 0 5 Online OK NS01 10 69TB Rebuild 65 6 Online OK NS01 10 69TB None 0 7 Online OK NS01 10 69TB None 0 8 Online OK NS01 10 69TB None 0 9 Online OK NS01 10 69TB None 0 10 Online OK NS01 10 69TB None 0 11 Online OK NS01 10 69TB None 0 12 Online OK NS01 10 69TB N...

Page 25: ...abinet If the rocker switches do not disengage the system loosen the screw under each rocker 2 Pull the system from the cabinet until the rails lock in the extended position Figure 11 Release and extend system from cabinet Remove the system cover Procedure 1 Using a flat or a Phillips head screwdriver rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch till th...

Page 26: ... hard drive is immediately lost after the hard drive is installed CAUTION Mixing hard drive carriers from previous generations of PowerEdge servers is not supported Procedure 1 Lift the hard drive carrier handle upward 2 Press the release tab on the hard drive tray and lift the hard drive carrier handle upward to disengage the hard drive from the backplane 3 Hold the hard drive carrier handle and ...

Page 27: ...ive that is installed 2 Replace a 3 5 inch hard drive a Remove the hard drive from the carrier b Install the hard drive into the carrier 3 Install the hard drive carrier into the mid hard drive tray Remove 3 5 inch hard drive from the hard drive carrier Before you begin Follow all safety guidelines CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks ins...

Page 28: ...d Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION Mixing hard drive carriers from previous generati...

Page 29: ...nto the hard drive tray 4 Lower the hard drive carrier handle to engage the hard drive to the connector on the backplane and lock the hard drive in place Figure 15 Installing hard drive carrier into mid hard drive tray Install the system cover Procedure 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tab...

Page 30: ...o secure the system in the cabinet Figure 17 Slide the system into the cabinet Verifying successful disk replacement from the ACM After a disk is replaced you can run the FRU command line verification from the ACM to ensure that the replacement was successful Procedure 1 Log in to the ACM command line by using SSH Use root for the user and use the common password for the appliance Remove and repla...

Page 31: ...ling fans The cooling fans are integrated into the system to dissipate the heat generated by the functioning of the system These fans provide cooling for the processors expansion cards and memory modules Your system supports up to six standard or high performance hot swappable cooling fans You do not need to shut down the system to replace a cooling fan CAUTION Mixing of standard and high performa...

Page 32: ...ystem from the cabinet Procedure 1 At the front of the cabinet locate the two rocker switches on left and right side of the system Press the top of the rocker switches inward to release the system from the cabinet If the rocker switches do not disengage the system loosen the screw under each rocker 2 Pull the system from the cabinet until the rails lock in the extended position Figure 18 Release a...

Page 33: ...is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time Procedure 1 Press the release tab and lift the cooling fan out of the cooling fan assembly Figure 20 Removing cooling fan Remove and replace assemblies Remove the c...

Page 34: ...wing command showfru fan The screen displays that the system is collecting data When the data collection is completed the screen displays status information for the fans acme dp4400 ACM showfru fan Collecting Data _______________________________________ ID Status Redundancy PWM Reading 1 OK Full 36 9000 RPM 2 OK Full 36 9000 RPM 3 OK Full 36 9000 RPM 4 OK Full 38 8880 RPM 5 OK Full 38 9000 RPM 6 O...

Page 35: ... to the locked position Figure 22 Install System cover Slide the system into the cabinet Procedure 1 At the front of the cabinet push the system inward until the lock levers click into place 2 Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet The slam latches will engage to secure the system in the cabinet Figure 23 Slide the system into the cabinet ...

Page 36: ... on to a solid amber if any error occurs At the front of the system check the left control panel Memory indicator The indicator turns solid amber if a memory error occurs Check the System Event Log or system messages for the location of the failed memory and reseat or replace the memory module Identifying a failed DIMM from the ACM If a DIMM is suspected of failing you can check the IDPA web UI or...

Page 37: ...plays that the system is collecting data When the data collection is completed the screen displays status information for the DIMMs acme dp4400 ACM showfru dimm Collecting Data ________________________________________________________________ ID Status Manufacturer Part Serial Size A1 OK Samsung M393A4K40BB2 CTD 364BB912 32768 MB A2 ERROR Samsung M393A4K40BB2 CTD 364B9A1B 32768 MB A3 OK Samsung M39...

Page 38: ...d to access the internal FRU components or used in removing the system from the cabinet Procedure 1 At the front of the cabinet locate the two rocker switches on left and right side of the system Press the top of the rocker switches inward to release the system from the cabinet If the rocker switches do not disengage the system loosen the screw under each rocker 2 Pull the system from the cabinet ...

Page 39: ...tray is hot to touch for some time after the system has been powered down Allow time for the hard drive tray to cool before handling it Procedure 1 Disconnect all the cables from the hard drive backplane 2 Lift the hard drive tray handles 90 degrees upward 3 Hold the hard drive tray handles and lift the hard drive tray out of the system Figure 27 Removing mid hard drive tray Remove and replace ass...

Page 40: ... Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket 3 Lift and remove the memory module from the system Figure 28 Removing a memory module Install the memory mod...

Page 41: ...llic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignment key of the...

Page 42: ... tray handles and align the slots on the hard drive tray with the guide pins on the system 3 Lower the hard drive tray into the system 4 Lower the hard drive tray handles to lock the hard drive tray in place 5 Connect all the cables to the hard drive backplane Figure 30 Installing the mid hard drive tray Remove and replace assemblies 42 Dell EMC Integrated Data Protection Appliance DP4400 2 4 Serv...

Page 43: ...sing a flat or Phillips head screwdriver rotate the latch release lock clockwise to the locked position Figure 31 Install System cover Slide the system into the cabinet Procedure 1 At the front of the cabinet push the system inward until the lock levers click into place 2 Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet The slam latches will engage ...

Page 44: ...en displays that the system is collecting data When the data collection is completed the screen displays status information for the DIMMs acme dp4400 ACM showfru dimm Collecting Data ________________________________________________________________ ID Status Manufacturer Part Serial Size A1 OK Samsung M393A4K40BB2 CTD 364BB912 32768 MB A2 OK Samsung M393A4K40BB2 CTD 364B9A1B 32768 MB A3 OK Samsung ...

Page 45: ...________________________ ID State Status FW Version BOSS S1 0 OK 2 5 13 2008 _________________________________________________________________ ID State Status FW Version Capacity Operation OpStatus 0 0 Online OK N201DL43 111 79GB None 0 1 1 Offline Error N201DL43 111 79GB None 0 In this example M 2 1 1 is identified as failed and should be replaced Disconnect the power cords and I O cables This pr...

Page 46: ...m loosen the screw under each rocker 2 Pull the system from the cabinet until the rails lock in the extended position Figure 33 Release and extend system from cabinet Remove the system cover Procedure 1 Using a flat or a Phillips head screwdriver rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch till the system cover slides back and the tabs on the system co...

Page 47: ... the BOSS card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the riser Figure 35 Removing the BOSS card from expansion card riser 1 Remove M 2 module from the BOSS Card Procedure 1 Identify the M 2 module to be replaced The bottom M 2 module is in Slot 0 and the top M 2 module is in Slot 1 2 Unscrew the screw that secures the M 2 modul...

Page 48: ...Tighten the screw that secures the M 2 module on the BOSS card Figure 37 Installing the M 2 module Install BOSS card onto expansion card riser 1 Procedure 1 Pull the expansion card latch out of the slot 2 Hold the BOSS card by its edges and align the card edge connector with the expansion card connector on the riser Remove and replace assemblies 48 Dell EMC Integrated Data Protection Appliance DP4...

Page 49: ...em 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a flat or Phillips head screwdriver rotate the latch release lock clockwise to the locked position Figure 39 Install System cover Slide the system into the cabinet Procedure 1 At the front of the cabinet pus...

Page 50: ...s replaced and power has been re applied you can run the FRU command line verification from the ACM to ensure that the replacement was successful Procedure 1 From the ACM type the following command showfru boss The screen displays that the system is collecting data When the data collection is completed the screen displays status information for the BOSS card and both M 2 cards acme dp4400 ACM show...

Page 51: ...ailing you can check the web UI or use the FRU command line verification from the ACM Procedure 1 Access the web UI and check for alerts in the Health screen Click an alert for more details 2 Log in to the ACM command line by using SSH Use root for the user and use the common password for the appliance 3 At the command line type the following command showfru network The screen displays that the sy...

Page 52: ...e cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components or used in removing the system from the cabinet Procedure 1 At the front of the cabinet locate the two rocker switches on left and right side of the system Press the top of the rocker switches inward to release the system from the cabinet If the rocke...

Page 53: ...Condition Link and activity indicators are off The NIC is not connected to the network Link indicator is green and activity indicator is blinking green The NIC is connected to a valid network at its maximum port speed and data is being sent or received Link indicator is amber and activity indicator is blinking green The NIC is connected to a valid network at less than its maximum port speed and da...

Page 54: ...lip on the right hand side of the cage is not holding anything in place 4 Hold the hard drive cage by its sides and lift it away from the system Figure 44 Removing the 3 5 inch hard drive rear cage Remove the network daughter card Procedure 1 Remove the NVMe card located above the network daughter card 2 Using a Phillips 2 screwdriver loosen the captive screws that secure the network daughter card...

Page 55: ...ot in the chassis 2 Align the captive screws at the back end of the card with the screw holes on the system board 3 Press the touch points on the card until the card connector is firmly seated on the system board connector You will hear a click when it is in place 4 Using a Phillips 2 screwdriver tighten the captive screws to secure the NDC to the system board Figure 46 Installing the network daug...

Page 56: ...es to the rear hard drive backplane Figure 47 Installing the 3 5 inch rear hard drive cage Install the network interface card into expansion card riser 1 Before you begin Follow all safety guidelines Procedure 1 Unpack the network interface card and prepare it for installation Note For instructions see the documentation accompanying the card 2 Pull the expansion card latch 3 If installed remove th...

Page 57: ...dge connector firmly into the expansion card connector until the card is fully seated 6 Push the expansion card latch into the slot Figure 48 Installing the BOSS card in expansion card riser 1 Install the system cover Procedure 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover enga...

Page 58: ...atches will engage to secure the system in the cabinet Figure 50 Slide the system into the cabinet Connect the I O cables and power cords This procedure is used to connect the peripherals and power to the system Procedure 1 Using the connection information recorded on the labels connect the I O cables to the system 2 Plug the power cords into the power supplies Remove and replace assemblies 58 Del...

Page 59: ... X710 rNDC NIC Slot 1 1 Down Ethernet Converged Network Adapter X710 NIC Slot 1 2 Down Ethernet Converged Network Adapter X710 NIC Slot 1 3 Down Ethernet Converged Network Adapter X710 NIC Slot 1 4 Down Ethernet Converged Network Adapter X710 NIC Slot 2 1 Up Gigabit 2P I350 t Adapter NIC Slot 2 2 Down Gigabit 2P I350 t Adapter 2 Verify that the status information for the NIC matches the informatio...

Page 60: ...Remove and replace assemblies 60 Dell EMC Integrated Data Protection Appliance DP4400 2 4 Service Procedures Guide ...

Page 61: ...information about the IDPA system l Integrated Data Protection Appliance Release Notes Product information about the current IDPA release l Integrated Data Protection Appliance DP4400 Service Procedure Guide Procedures for replacing or upgrading hardware components of the IDPA l Integrated Data Protection Appliance Security Configuration Guide Information about the security features that are used ...

Page 62: ...Document references for IDPA 62 Dell EMC Integrated Data Protection Appliance DP4400 2 4 Service Procedures Guide ...

Page 63: ...ance IDPA DP4400 CRU Maintenance Power Rear Drive Replacement l Integrated Data Protection Appliance IDPA DP4400 CRU Maintenance Cooling Fan Replacement l Integrated Data Protection Appliance IDPA DP4400 CRU Maintenance DIMM Replacement l Integrated Data Protection Appliance IDPA DP4400 CRU Maintenance BOSS Card M2 Storage Replacement l Integrated Data Protection Appliance IDPA DP4400 CRU Maintena...

Page 64: ...Service video resources 64 Dell EMC Integrated Data Protection Appliance DP4400 2 4 Service Procedures Guide ...

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