Dell E521 - Dimension Motherboard UW457 0UW457 Owner'S Manual Download

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Troubleshooting Tools

Summary of Contents for E521 - Dimension Motherboard UW457 0UW457

Page 1: ...Model DCSM FlexBay for optional floppy drive or Media Card Reader hard drive activity light microphone connector headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2 0 connectors 2 cover latch release Service Tag power button power activity light ...

Page 2: ...rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet Dell TravelLite Strike Zone and PowerConnect are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is u...

Page 3: ...ng CDs and DVDs 20 Adjusting the Volume 21 Adjusting the Picture 21 Copying CDs and DVDs 22 How to Copy a CD or DVD 22 Using Blank CDs and DVDs 22 Helpful Tips 23 Using a Media Card Reader Optional 24 Connecting Two Monitors 26 Connecting Two Monitors With VGA Connectors 26 Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 27 Connecting a TV 27 Changing the Display S...

Page 4: ...Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E Mail Modem and Internet Problems 39 Error Messages 40 Keyboard Problems 41 Lockups and Software Problems 42 The computer does not start up 42 The computer stops responding 42 A program stops responding 42 A program crashes repeatedly 43 A program is designed for an earlier Microsoft Windows operating system...

Page 5: ...gnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore 61 Using the Operating System CD 63 5 Removing and Installing Parts 65 Before You Begin 65 Recommended Tools 65 Turning Off Your Computer 65 Befo...

Page 6: ...ommended Drive Cable Connections 90 Connecting Drive Cables 91 Drive Interface Connectors 91 Connecting and Disconnecting Drive Cables 91 Hard Drives 92 Removing a Hard Drive 92 Installing a Hard Drive 93 Adding a Second Hard Drive 95 Floppy Drive 97 Removing a Floppy Drive 97 Installing a Floppy Drive 99 Media Card Reader 101 Removing a Media Card Reader 101 Installing a Media Card Reader 103 CD ...

Page 7: ...122 Clearing CMOS Settings 123 Cleaning Your Computer 123 Computer Keyboard and Monitor 123 Mouse 124 Floppy Drive 124 CDs and DVDs 124 Dell Technical Support Policy U S Only 125 Definition of Dell Installed Software and Peripherals 125 Definition of Third Party Software and Peripherals 125 FCC Notice U S Only 125 FCC Class B 125 Contacting Dell 126 Glossary 149 Index 159 ...

Page 8: ...8 Contents ...

Page 9: ...y not be available in certain countries NOTE Additional information may ship with your computer What Are You Looking For Find it Here Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram ...

Page 10: ...Certified drivers patches and software updates Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS u...

Page 11: ...o personalize my desktop Windows Help and Support Center 1 Click Start Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find it Here ...

Page 12: ...12 Finding Information ...

Page 13: ... the Computer Cover on page 66 2 location of Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or call technical support 3 CD or DVD eject button Press to eject a disk from the CD or DVD drive 4 CD or DVD activity light The drive light is on when the computer reads data from the CD or DVD drive 2 1 3 4 5 6 7 8 9 10 11 12 ...

Page 14: ...ice such as a CD player is operating 10 power button power light Press the power button to turn on the computer The light in the center of this button indicates power state See Controls and Lights on page 113 for more information NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 11 USB 2 0 connectors 2 Use the front USB co...

Page 15: ...n the Product Information Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug USB audio and other devices into the appropriate connector See Back Panel Connectors on page 16 for more information 4 card slots Access connectors for any installed PCI and PCI Express cards 1 3 4 2 ...

Page 16: ...dapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 ...

Page 17: ...he card 6 line out connector Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 7 microphone Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound ca...

Page 18: ... ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that prov...

Page 19: ...ck Connect to the Internet 4 In the next window click the appropriate option If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected S...

Page 20: ...the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause ...

Page 21: ...trol window Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag...

Page 22: ...AM or DVD R DL media NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click Start All Programs Sonic DigitalMedia Projects Copy Disc Copy 2 To copy the CD or DVD If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on y...

Page 23: ... not play in most home or car stereos You cannot create audio DVDs with Sonic DigitalMedia Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player o...

Page 24: ...rmanently to a blank CD R See the Sonic website at www sonic com for additional information Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro ...

Page 25: ...media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again 1 xD Picture Card and SmartMedia SMC 2 CompactFlash Type I and II CF I II and MicroDrive Card 3 Memory Stick MS MS Pro 4 SecureDigital Card SD MultiMediaCard MMC 1 3 4 2 ...

Page 26: ...l monitors at least one of them must have a VGA connector If you are connecting a TV you may connect only one monitor VGA or DVI in addition to the TV Connecting Two Monitors With VGA Connectors 1 Follow the procedures in Before You Begin on page 65 NOTE If your computer has integrated video do not connect either monitor to the integrated video connector If the integrated video connector is covere...

Page 27: ...uter The Microsoft Windows desktop displays on the primary monitor 2 Enable clone mode or extended desktop mode in the display settings In clone mode both monitors display the same image In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the use...

Page 28: ...he integrated firewall provided with Windows XP Service Pack 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or th...

Page 29: ... in standby mode it may lose data Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a ...

Page 30: ...f you want your computer to run without interruption using no power conservation Minimal Power Management If you want your computer to run with minimal power conservation Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Tu...

Page 31: ...vings when possible 1 Run the system setup program and enable Cool n Quiet technology using the Power Management options see System Setup on page 115 2 Click on the Start Settings Control Panel Power Options to access the Power Options Properties window 3 From the Power Schemes tab click the Power Schemes drop down menu and select Minimal Power Management and then click OK About RAID Configuration...

Page 32: ...AID Configurations on page 31 For information on how to install a hard drive see Hard Drives on page 92 You can use one of two methods to configure RAID hard drive volumes The first method uses the Nvidia MediaShield ROM utility and is performed before you install the operating system onto the hard drive The second method uses Nvidia MediaShield and is performed after you have installed the operat...

Page 33: ... explanation of RAID levels and their requirements see About RAID Configurations on page 31 For information on how to install a hard drive see Installing a Hard Drive on page 93 1 Enable RAID for each applicable hard drive on your computer see Setting Your Computer to RAID Enabled Mode on page 33 2 Restart the computer 3 Press Ctrl N when prompted to enter the RAID BIOS NOTE If the operating syste...

Page 34: ...Shield Ideally however the drives should be of equal size to avoid unallocated or unused space For an explanation of RAID levels and their requirements see About RAID Configurations on page 31 Creating a RAID Array NOTICE The following procedure will result in the loss of all data on your hard drive s Back up any data you want to keep before continuing 1 Enable RAID on your hard drives see Setting...

Page 35: ...te Array in the System Tasks pane The NVIDIA Delete Array Wizard appears 4 Click Next A confirmation screen appears with the name and size of the array that you have marked for deletion 5 Click Finish to delete the RAID configuration The MediaShield RAID management utility window appears and lists any remaining arrays along with any other installed hard drives Rebuilding a RAID Configuration If on...

Page 36: ...sh The MediaShield RAID management utility window appears and displays the status of the rebuild process NOTE You can use your computer while the computer is rebuilding the array NOTE You can use any available RAID enabled free disk to rebuild an array ...

Page 37: ...ee the program s documentation Battery Problems CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product I...

Page 38: ...or and remove viruses Viruses can sometimes prevent Windows from recognizing the drive ENSURE THAT THE DRIVE IS ENABLED IN THE SYSTEM SETUP PROGRAM See System Setup on page 115 TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective Insert bootable media and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 1...

Page 39: ...closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 From the Power Schemes tab select Always On RUN CHECK DISK 1 Click the Start button and click My Computer 2 Rig...

Page 40: ... 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other...

Page 41: ...g Dell on page 126 drive letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that...

Page 42: ...LED IN THE SYSTEM SETUP PROGRAM See System Setup on page 115 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 59 CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 53 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyb...

Page 43: ...ollow the instructions on the screen TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is com...

Page 44: ... Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader only appears as a mapped drive when it is connected Each of the four Media Card Reader slo...

Page 45: ...2 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 56 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Installing Memory on page 72 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on pa...

Page 46: ...to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 58 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 59 CHECK THE NETWORK CABLE CONNECTOR Ensure tha...

Page 47: ...th the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by tes...

Page 48: ...s securely connected to the system board see System Board Components on page 69 ELIMINATE INTERFERENCE Some possible causes of interference are Power keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT TH...

Page 49: ...INSTALL THE PRINTER DRIVER See the printer documentation for instructions CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection inform...

Page 50: ...EAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR So...

Page 51: ... that the graphics cable is connected as shown on the setup diagram for your computer If an optional video card is installed check that the monitor cable is connected to the card rather than the video connector on the system board If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine whet...

Page 52: ...is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Contr...

Page 53: ...ed The diagnostic lights are not lit after the computer successfully boots to the operating system Plug the computer into a working electrical outlet and press the power button A possible processor failure has occurred Contact Dell see Contacting Dell on page 126 Memory modules are detected but a memory failure has occurred If you have two or more memory modules installed remove the modules reinst...

Page 54: ...remove the modules reinstall one module see Installing Memory on page 72 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 72 If the problem persists cont...

Page 55: ...ssage on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to ensure that it is functioning properly If the problem persists contact Dell see Contacting Dell on page 126 After POST is complete all four diagnostic lights turn green briefly before turning off to indicate normal operating condition None Light Pattern Problem Description Suggested ...

Page 56: ...s loads and the Main Menu screen appears click the button for the option you want 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell on page 126 NOTE The Service Tag for ...

Page 57: ... drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help...

Page 58: ...proved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel 2 Under Pick a ...

Page 59: ...he Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operat...

Page 60: ...g Windows XP Device Driver Rollback on page 58 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System...

Page 61: ... data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem NOTE Dell PC Restore is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files...

Page 62: ...nal hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a loca...

Page 63: ...er Use the ResourceCD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Drivers and Utilities CD and Operating System CD may not ship with your system Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers vir...

Page 64: ...64 Troubleshooting Tools ...

Page 65: ...is document may require the following tools Small flat blade screwdriver Phillips screwdriver Flash BIOS executable update program on support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start ...

Page 66: ... damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 65 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network device 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached ...

Page 67: ...computer on its side with the computer cover facing up 3 Pull back the cover latch release located on the top panel 4 Grip the sides of the computer cover and pivot the cover up using the bottom hinge tabs as leverage points 5 Release the cover from the hinge tabs and set it aside in a secure location 1 cover latch release 2 computer cover 3 back of computer 4 bottom hinge tabs 2 1 3 4 ...

Page 68: ...CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 floppy drive or Media Reader 2 CD or DVD drive 3 power supply 4 system board 5 hard drive 5 3 4 1 2 May not be present on all computers ...

Page 69: ...M_1 DIMM_2 DIMM_3 DIMM_4 4 power connector PW_12V_A1 5 serial ATA drive connectors SATA2 SATA3 6 serial ATA drive connectors SATA0 SATA1 7 front panel connector FRONTPANEL 8 power connector POWER1 9 line in line out microphone side surround center and LFE connectors AUDIO_6_STACK 1 2 4 14 7 13 15 8 5 6 3 9 10 17 18 12 11 16 19 20 21 22 ...

Page 70: ...CC or buffered memory modules Only unbuffered non ECC memory is supported 10 USB connectors 2 USB2_BACK1 11 network connector and USB connectors 2 NIC_USB1 12 real time clock reset jumper RTCRST 13 video connector VIDEO1 14 battery socket BT1 15 Internal USB connector USB1 16 PCI Express x16 connector SLOT1 17 standby power indicator AUX_PWR_LED 18 PCI Express x1 connector SLOT2 19 PCI connector S...

Page 71: ...air of DDR2 533 MHz and DDR2 667 MHz memory the modules function at the slowest speed installed NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not...

Page 72: ...for these components cannot be used by computer memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching a...

Page 73: ... you insert the module correctly the securing clips snap into the cutouts at each end of the module 5 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on 7 Right click the My Computer icon and click Properties 8 Click the General tab 9 ...

Page 74: ...duct Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides the following slots for PCI and PCI Express cards One PCI Express x16 card slot SLOT1 One PCI Expre...

Page 75: ...ready installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters au...

Page 76: ...you close the card retention door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 1 alignment bar 2 fully seated card 3 not fully seated card 4 alignment guide 5 bracket within slot 6 bracket caught outside of slot 2 3 6 5 4 1 ...

Page 77: ...behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections 1 alignment guide 2 alignment bar 3 release tab 4 card retention door 1 2 4 3 ...

Page 78: ...omputer 10 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card a Enter system setup see System Setup on page 115 go to Onboard Devices and select Integrated Audio and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microp...

Page 79: ...ing the card permanently install a filler bracket in the empty card slot opening NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Close the card retention door by snapping it into place to secure the cards NOTICE To connect a network cable first plug the cable into th...

Page 80: ...e 65 2 Remove the computer cover see Removing the Computer Cover on page 66 3 Gently push the release tab on the card retention door from the inside to pivot the door open The door is hinged and will remain in the open position see Installing a PCI Card on page 75 for an illustration of the card retention door 4 If your computer includes a card retention mechanism to secure the x16 card in place f...

Page 81: ...nfiguring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 If you are installing the card into the x16 card connector position the card so the ...

Page 82: ...l the retention mechanism Before replacing the card retention mechanism ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide Snap the card retention mechanism into place securing the x16 PCI card 1 alignment bar 2 fully seated card 3 not fully seated card 4 alignment guide 5 bracket...

Page 83: ...ent NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 11 Before you close the card retention door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 1 card retention door 2 card retention mechanism 3 release tabs 2 1 ...

Page 84: ...em Setup on page 115 go to Onboard Devices and select Integrated Audio and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel See Back Panel Connectors on page 16 16 If you installed an add in network adapter and want to disable the integrate...

Page 85: ...oving the card permanently install a filler bracket in the empty card slot opening NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 6 Reseat the card retention mechanism in the tabs and pivot downward to snap it into place 7 Close the card retention door to snap it into...

Page 86: ...mation Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 65 2 Remove the computer cover see Removing the Computer Cover on page 66 1 sliding plate lever 2 sliding plate 3 drive panel 4 side hinges 3 2 1 4 ...

Page 87: ... pivoting the drive panel to the left you can release the drive panel from its side hinges 5 Set the drive panel aside Removing the Drive Panel Insert 1 Pull the drive panel insert tab away from the drive panel insert to disengage the insert from the drive panel 2 Without releasing the tab pivot the drive panel insert out and away from the drive panel 3 Set the drive panel insert aside in a secure...

Page 88: ...e left side of the drive panel insert under the center drive panel tab 2 Rotate the drive panel insert into place and snap the drive panel insert tab over the corresponding tab on the drive panel 1 center drive panel tab 2 drive panel 3 drive panel insert tab 4 drive panel insert 1 3 2 4 ...

Page 89: ...Drive Panel 1 Align the drive panel tabs with the side hinges 2 Rotate the drive panel toward the computer until it snaps into place on the front panel 1 sliding plate lever 2 sliding plate 3 drive panel 4 drive panel tabs 3 5 side hinges 3 2 1 4 5 ...

Page 90: ...optional Media Card Reader Up to two CD or DVD drives Recommended Drive Cable Connections Connect serial ATA hard drives to connectors labeled SATA0 or SATA1 on the system board Connect serial ATA CD or DVD drives to connectors labeled SATA2 or SATA3 on the system board 1 CD DVD drive 2 FlexBay for optional floppy drive or Media Card Reader 3 hard drive 1 2 3 ...

Page 91: ...key on the cable and the drive before connecting Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable disconnect the cable using the pull tab The serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector 1 power cable 2 power input connecto...

Page 92: ... surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 65 2 Disconne...

Page 93: ...to the correct configuration 5 Replace the computer cover see Replacing the Computer Cover on page 110 6 Connect computer and other devices to an electrical outlet Installing a Hard Drive 1 Follow the procedures in Before You Begin on page 65 2 Remove the computer cover see Removing the Computer Cover on page 66 3 Check the documentation for the drive to verify that it is configured for your compu...

Page 94: ... 5 Gently slide the drive into place until you feel a click or the drive is securely installed Take care not to let the drive free fall into the drive bay 6 Connect the power and data cables to the drive 1 drive 2 hard drive bracket 1 hard drive bracket 2 hard drive 3 guide in hard drive bay 1 2 1 2 3 ...

Page 95: ...utlets and then turn them on 10 See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Check the System Setup for drive configuration changes see Entering System Setup on page 115 Adding a Second Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guid...

Page 96: ...urely installed Take care not to let the drive free fall into the drive bay 7 Connect the power and data cables to the drive see Connecting Drive Cables on page 91 8 Connect the other end of the data cable to the SATA connector on the system board labeled SATA0 or SATA1 see System Board Components on page 69 9 Check all cables to be certain that they are properly connected and firmly seated 10 Rep...

Page 97: ...adding a floppy drive see Installing a Floppy Drive on page 99 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 65 2 Remove the drive panel see Removing the Drive Panel on page 86 3 Disconnect the power and data cables from the back of the floppy drive NOTE If you have installed a PCI Express x16 card this card may cover the floppy drive connectors Remove this card befor...

Page 98: ...replacing the drive reinstall the drive panel insert see Replacing the Drive Panel Insert on page 88 6 Replace the computer cover see Replacing the Computer Cover on page 110 7 Connect your computer and devices to electrical outlets and then turn them on 8 Check the System Step for the appropriate diskette Drive Option changes see Entering System Setup on page 115 1 drive latch release 2 sliding p...

Page 99: ...the drive into place until you feel a click or feel the drive securely installed NOTE If you are installing a new floppy drive rather than replacing a drive remove the drive panel insert where you want the drive to be installed insert the shoulder screws located in the back of the drive panel insert into the drive and then slide the drive back into place 4 Attach the power and data cables to the f...

Page 100: ...d cooling vents 8 Replace the drive panel see Replacing the Drive Panel on page 89 9 Replace the computer cover see Replacing the Computer Cover on page 110 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive ...

Page 101: ...r CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a Media Card Reader 1 Follow the procedures in Before You Begin on page 65 2 Remove the drive panel see Removing the Drive Panel on page 86...

Page 102: ...d the bottom of the computer and without releasing the drive latch release slide the Media Card Reader out through the front of the computer 5 If you are not replacing the Media Card Reader reinstall the drive panel insert as needed see Replacing the Drive Panel Insert on page 88 6 Replace the drive panel see Replacing the Drive Panel on page 89 7 Connect your computer and devices to electrical ou...

Page 103: ...drive panel insert see Removing the Drive Panel Insert on page 87 Remove the four shoulder screws from the drive panel insert Remove the Media Card Reader from its packaging Remove the shoulder screws from the inside of the drive panel insert and attach the screws to the new Media Card Reader 4 Gently slide the Media Card Reader into place until you feel a click or feel the drive securely installe...

Page 104: ...the computer cover see Replacing the Computer Cover on page 110 9 Connect your computer and devices to electrical outlets and then turn them on CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before remo...

Page 105: ...1 Follow the procedures in Before You Begin on page 65 2 Remove the drive panel see Removing the Drive Panel on page 86 3 Disconnect the power cable and the CD DVD drive data cable from the back of the drive and the system board 1 power cable 2 data cable 1 2 ...

Page 106: ...rive replace the drive panel insert see Replacing the Drive Panel Insert on page 88 6 Replace the drive panel see Replacing the Drive Panel on page 89 7 Replace the computer cover see Replacing the Computer Cover on page 110 8 Connect your computer and devices to electrical outlets and then turn them on 9 Configure the drives in System Setup see Entering System Setup on page 115 1 drive release la...

Page 107: ...s attached to the drive that you are replacing 1 Follow the procedures in Before You Begin on page 65 2 If you are installing a new CD DVD drive rather than replacing a drive remove the appropriate drive panel insert see Removing the Drive Panel Insert on page 87 3 Gently slide the drive into place until you feel a click or feel the drive securely installed 4 Connect the power and data cables to t...

Page 108: ...work cable first plug the cable into the network device and then plug it into the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see System Setup on page 115 and select the appropriate Drive option 10 Verify that you...

Page 109: ... battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see System Setup on page 115 so that you can restore the correct settings in step 9 2 Follow the procedures in Before You Begi...

Page 110: ...r Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Align the bottom of the cover with the tabs located along the bottom edge of the computer 4 Using the tabs as leverage...

Page 111: ...512 MB or 1 GB non ECC Minimum memory 256 MB Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 72 to verify the amount of memory available to the operating system Computer Information Chipset Nvidia GeForce 6150LE RAID Support RAID 1 Mirroring DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC Integrated network interface capable of 10 100 communication V...

Page 112: ...ectors two connector size 124 pins connector data width maximum 32 bits PCI Express connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible Bays one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Available devices Serial ATA drive...

Page 113: ...sor one 940 pin connector Memory four 240 pin connectors Power 12V one 4 pin connector Power one 24 pin connector Controls and Lights Front of computer Power button push button Power light green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid am...

Page 114: ...er supply Wattage 305 W Maximum heat dissipation 1041 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Voltage see the safety instructions located in the Product Information Guide for important voltage setting information 90 to 135 V and 180 to 265 V at 50 60 Hz Backup battery 3 V CR2032 lithium coin cell Physical Height 41 4 cm 16 3 inches Width 18 8 cm 7 4 inch...

Page 115: ...r the F2 prompt to appear 3 Once this F2 prompt appears press F2 immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost 4 If you wait too long and the operating system logo appears continue to wait until you see the Micros...

Page 116: ...ystem searches for boot devices during system startup NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list HDD Boot Sequence Lists the order that the BIOS will search the available hard drives in the system Drives Diskette Drive Internal de...

Page 117: ... or disables the internal USB controller No Boot enables the controller but disables the ability to boot from a USB device NOTE Operating systems with USB support will recognize USB floppy drives regardless of the No Boot setting Rear Dual USB0 On default Enables or disables the indicated group of USB ports on the back of the computer Rear Dual USB1 On default Enables or disables the indicated gro...

Page 118: ...t Set default Displays the current status of your system setup program s password security feature and allows you to verify and assign a new admin password System Password Not Set default Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Changes Unlocked default Determines the interaction between the System p...

Page 119: ...bernate or Off via the onboard network controller Cool and Quiet On default This option enables or disables the Cool n Quiet technology for all supported processors Suspend Mode S3 default Sets the computer s suspend mode S1 sets the computer to a suspend state where the computer is running in a low power mode S3 sets the computer to a standby state where the power is reduced or turned off for mos...

Page 120: ...he appropriate USB device If no operating system is on the appropriate drive or disk the computer will generate an error message NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Numlock Key On default Determines the functionality of the numeric keys on the right side of your keyboard Off commands the right keypad keys to fu...

Page 121: ...mputer on page 65 and try again 4 Press F1 to continue The Boot Menu appears listing all available boot devices 5 Use the arrow keys to select the appropriate device for the current boot only NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup select Boot Sequence fr...

Page 122: ...10 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see Turning Off Your Computer on page 65 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open t...

Page 123: ...mper PSWD pins 1 and 2 c Place the jumper plug on the CMOS jumper RTCRST pins 1 and 2 and wait approximately five seconds d Remove the jumper plug and replace it on the password jumper PSWD pins 1 and 2 3 Replace the computer cover see Replacing the Computer Cover on page 110 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 4...

Page 124: ...llers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accu...

Page 125: ...r However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Mi...

Page 126: ... or more of the following measures Reorient the receiving antenna Relocate the system with respect to the receiver Move the system away from the receiver Plug the system into a different outlet so that the system and the receiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following ...

Page 127: ...ical Support Customer Service Sales toll free 800 335 0031 Antigua and Barbuda Online Support www dell com ag la techsupport dell com Technical Support Customer Service Sales 1 800 805 5924 Aomen Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Argentina Buenos Aires International Access Code 00 Country Code 54...

Page 128: ...ome Small Business Support 08 20 24 05 30 17 Preferred Accounts Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Bahamas Online Support www dell com bs la techsupport dell com Technical Support Customer Service Sales toll free 1 866 874 3038 Barbados Online Support www dell com bb la techsupport dell com Technical Sup...

Page 129: ... Customer Service and Tech Support 0800 970 3355 Technical Support Fax 51 2104 5470 Customer Service Fax 51 2104 5480 Sales 0800 970 3390 British Virgin Islands Technical Support Customer Service Sales toll free 1 866 278 6820 Brunei Country Code 673 Technical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 3101 or toll free 801 1012 Transaction Sales Penang Malaysia ...

Page 130: ...ll free 1 800 387 5757 Printers Projectors Televisions Handheld Digital Jukebox and Wireless 1 877 335 5767 Sales Home and Home Office Sales toll free 1 800 999 3355 Small Business toll free 1 800 387 5752 Medium Large Business Government toll free 1 800 387 5755 Spare Parts and Extended Service 1 866 440 3355 Cayman Islands Online Support la techsupport dell com Technical Support Customer Service...

Page 131: ...counts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll fr...

Page 132: ... Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support www dell com dm la techsupport dell com Technical Support Customer Service Sales toll free 1 866 278 6821 Dominican Republic Online Support www dell com do la techsupport dell com Technical Support Customer Service Sales 1 800 15...

Page 133: ...e Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Online Support support euro dell com Home and Small Business Technical Support 0825 387 270 Customer Service 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 ...

Page 134: ...line Support support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport dell...

Page 135: ...al Support Servers and Storage 00852 2969 3196 Technical Support Projectors PDAs Switches Routers etc 00852 3416 0906 Customer Service 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 Country City International Access Code Country Code City Code Service Type Ar...

Page 136: ...0 25068034 or your city STD code 60003355 or toll free 1800 425 8045 Gold Support Only E mail eec_ap dell com Phone Numbers 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 Customer Service Home and Small Business India_care_HSB dell com toll free 1800 4254051 Large Corporate Accounts India_care_REL dell com toll free 1800 4252067 Sales Large Corporate Accounts 1600 33 8044 ...

Page 137: ...0 646 Large Business 1850 200 646 Sales E mail Dell_IRL_Outlet dell com Customer Service Home and Small Business 01 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Service dial within U K only 0870 906 0010 Corporate Customer Service dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Count...

Page 138: ...1 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Service 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica Online Support la techsupport dell com Technical Support Customer Service Sales dial from within Jamaica only 1 800 440 9205 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers ...

Page 139: ... 44 556 4162 Technical Support Projectors PDAs Printers Routers toll free 0120 981 690 Technical Support outside of Japan Projectors PDAs Printers Routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Service 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 34...

Page 140: ... Code 00 Country Code 352 Online Support support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Service 32 0 2 481 91 19 Fax 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technic...

Page 141: ... support euro dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Service 020 674 42 00 Relational Customer Service 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand...

Page 142: ...ode 22 Online Support support euro dell com pl_support_tech dell com Customer Service Phone 57 95 700 Customer Service 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Online Support support euro dell com Technical Support 707200149 Customer Service 800 300 413 Sales 800 300 410 or 800...

Page 143: ...pport ap dell com Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1 800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1 800 394 7478 Customer Service toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll fre...

Page 144: ...d Small Business Technical Support 902 100 130 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Service 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support support euro dell com Technical Support 08 590 05 199 Relatio...

Page 145: ...upport Servers and Storage toll free 0080 160 1256 Customer Service toll free 0080 160 1250 option 5 Transaction Sales toll free 0080 165 1228 Corporate Sales toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Online Support support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect...

Page 146: ...ce Home and Small Business 0870 906 0010 Corporate 01344 373 185 Preferred Accounts 500 5000 employees 0870 906 0010 Global Accounts 01344 373 186 Central Government 01344 373 193 Local Government Education 01344 373 199 Health 01344 373 194 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 907...

Page 147: ...free 1 877 459 7298 Customer Service toll free 1 800 624 9897 Automated Order Status toll free 1 800 433 9014 Small Business toll free 1 800 456 3355 Medium and Large Business toll free 1 877 671 3355 State and Local Government toll free 1 800 981 3355 Federal Government toll free 1 800 727 1100 Healthcare toll free 1 800 274 1550 K 12 Education toll free 1 888 977 3355 Higher Education toll free ...

Page 148: ...tomer Service Sales toll free 1 877 702 4360 Venezuela Online Support www dell com ve la techsupport dell com Technical Support Customer Service Sales 0800 100 4752 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 149: ...ftware alerts to a management console ASF is designed to be platform and operating system independent B battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves...

Page 150: ...times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system an...

Page 151: ...y is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory E...

Page 152: ...ht and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can ...

Page 153: ... phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz A measurement of frequency that equals 1000 Hz L LAN local area network A computer...

Page 154: ...dapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such ...

Page 155: ...ion stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if It resides on a ph...

Page 156: ... you can rename a shortcut icon SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions SIM cards can be used in phones or portable computers smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards S PDIF Sony Philips Digital Interface An audio transf...

Page 157: ... provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket...

Page 158: ...avorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy d...

Page 159: ...er components inside 68 crashes 42 43 inside view 68 restore to previous state 59 60 stops responding 42 connectors headphone 14 microphone 14 USB 14 contacting Dell 126 copying CDs general information 22 helpful tips 23 how to 22 copying DVDs general information 22 helpful tips 23 how to 22 cover removing 66 replacing 110 D Dell contacting 126 Dell Diagnostics 56 support policy 125 support site 1...

Page 160: ... activity light 14 installing 93 installing second 95 problems 39 removing 92 hardware Dell Diagnostics 56 Hardware Troubleshooter 59 headphone connector 14 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 29 31 I installing parts before you begin 65 recommended tools 65 turning off your computer 65 Internet connection about 18 connection options 18 problems 3...

Page 161: ...ions 30 options advanced 30 options hibernate 31 options schemes 30 problems 47 standby mode 29 power light conditions 47 Power Options Properties 30 printer cable 17 connecting 17 problems 48 setting up 17 USB 18 problems battery 37 blue screen 43 CD drive 38 CD RW drive 39 computer crashes 42 43 computer stops responding 42 Dell Diagnostics 56 diagnostic lights 53 drives 38 DVD drive 38 e mail 3...

Page 162: ...ansion bus 112 memory 111 physical 114 power 114 processor 111 technical 111 video 111 standby mode 29 support contacting Dell 126 policy 125 support website 10 system board 69 System Restore 59 60 system setup about 115 entering 115 options 116 T technical support policy 125 telephone numbers 126 transferring information to a new computer 31 troubleshooting Dell Diagnostics 56 diagnostic lights 5...

Page 163: ... 163 Windows XP continued Program Compatibility Wizard 43 reinstalling 60 scanner 49 System Restore 59 60 wizards Files and Settings Transfer Wizard 31 Network Setup Wizard 28 Program Compatibility Wizard 43 ...

Page 164: ...64 Index 164 Index ...

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