Dell E1916H, User Manual, Page: 60 / 79

60 Troubleshooting
Synchronization
Problems Screen is scrambled or
appears torn • Reset the monitor to Factory
Settings .
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock controls
via OSD.
• Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe
mode.
Safety-Related Issues Visible signs of smoke
or sparks • Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent Problems Monitor malfunctions
on & off • Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
• Reset the monitor to Factory
Settings .
• Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing Color Picture missing color • Perform monitor self-test feature
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong Color Picture color not good • Change the Color Mode in the Color
OSD to Graphics or Video depending
on the application.
• Try different Color Preset Settings
in Color OSD. Adjust R/G/B value in
Color OSD if the Color Management
is turned off.
• Change the Input Color Format to PC
RGB or YPbPr in the
Color
OSD.