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28

About Your System

E1810 Hard drive ## 

fault. Review 
& clear SEL.

The specified hard drive 

has experienced a fault.

See "Troubleshooting a 

Hard Drive" on page 152.

E1812 Hard drive ## 

removed. Check 
drive.

The specified hard 

drive has been removed 

from the system.

Information only. 

E1920 iDRAC6 Upgrade 

Failed.

Optional iDRAC6 

upgrade has failed.

See "Troubleshooting 

Expansion Cards" on 

page 155.

E1A14 SAS cable A 

failure. Check 
connection.

SAS cable A is missing 

or bad.

Reseat the cable. If the 

problem persists, 

replace cable.
If the problem persists, 

see "Getting Help" on 

page 169.

E1A15 SAS cable B 

failure. Check 
connection.

SAS cable B is missing 

or bad.

Reseat the cable. If the 

problem persists, 

replace cable.
If the problem persists, 

see "Getting Help" on 

page 169.

E1A1D Control panel 

USB cable not 
detected. 
Check cable.

USB cable to the control 

panel is missing or bad.

Reseat the cable. If the 

problem persists, replace 

cable.
If the problem persists, 

see "Getting Help" on 

page 169.

E2010 Memory not 

detected. 
Inspect DIMMs.

No memory was detected 

in the system.

Install memory or reseat 

memory modules. See 

"Installing Memory 

Modules" on page 115 or 

"Troubleshooting System 

Memory" on page 148.

Table 1-1. LCD Status Messages 

(continued)

 

Code

Text

Causes

Corrective Actions

book.book  Page 28  Wednesday, December 22, 2010  2:13 PM

Summary of Contents for DX6000G

Page 1: ...Dell DX6000G Systems Hardware Owner s Manual ...

Page 2: ...ts reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names m...

Page 3: ... Panel Features 12 Hard Drive Status Indicators 16 Back Panel Features and Indicators 17 Guidelines for Connecting Optional External Devices 19 NIC Indicator Codes 19 Power Indicator Codes 20 LCD Status Messages 21 System Messages 35 Warning Messages 52 Diagnostics Messages 52 Alert Messages 52 Other Information You May Need 53 ...

Page 4: ...etup Password Features 69 Embedded System Management 73 Baseboard Management Controller Configuration 74 iDRAC Configuration Utility 74 3 Installing System Components 77 Recommended Tools 77 Inside the System 77 Front Bezel Optional 79 Opening and Closing the System 80 Hard Drives 82 Power Supplies 86 Expansion Cards 88 Integrated Storage Controller Card 92 Expansion Card Riser 94 Internal USB Mem...

Page 5: ...ical Drive 107 System Memory 110 Processors 118 System Battery 125 Control Panel Assembly 127 SAS Backplane 130 Power Distribution Board 133 System Board 135 4 Troubleshooting Your System 141 Safety First For You and Your System 141 Troubleshooting System Startup Failure 141 Troubleshooting External Connections 141 Troubleshooting the Video Subsystem 142 Troubleshooting a USB Device 142 Troublesho...

Page 6: ...47 Troubleshooting System Cooling Problems 147 Troubleshooting a Fan 148 Troubleshooting System Memory 148 Troubleshooting an Internal USB Key 150 Troubleshooting an Optical Drive 151 Troubleshooting an External Tape Drive 151 Troubleshooting a Hard Drive 152 Troubleshooting a SAS or SAS RAID Controller 153 Troubleshooting Expansion Cards 154 Troubleshooting the Processors 156 ...

Page 7: ...e the Embedded System Diagnostics 160 Running the Embedded System Diagnostics 160 Embedded System Diagnostics Testing Options 160 Using the Custom Test Options 161 6 Jumpers and Connectors 163 System Board Jumpers 163 System Board Connectors 164 Disabling a Forgotten Password 166 7 Getting Help 169 Contacting Dell 169 Index 171 ...

Page 8: ...8 Contents ...

Page 9: ...nager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 55 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documen...

Page 10: ...ptional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to th...

Page 11: ...oftware and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system h...

Page 12: ...nutes of inactivity and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the BMC or iDRAC utility the LCD panel or other tools 7 USB connectors 2 Connect USB devices to the system The ports are USB 2 0 compliant 8 Hard drives 4 Up to four 3 5 inch hot swappable hard drives 9 System identification panel A slide ...

Page 13: ...ents During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling Press again to repeat the cycle 4 System ID Turns the system ID mode on and off LCD panel flashes blue after system ID mode on Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five secon...

Page 14: ...ess card is installed on the system the BMC option is replaced by DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI descriptio...

Page 15: ...n NOTE If the iDRAC6 Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Se...

Page 16: ...ator Pattern RAID Only Condition Blinks green two times per second Identifying drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 ...

Page 17: ...dicator Button or Connector Icon Description 1 Serial connector Connects a serial device to the system 2 Video connector Connects a VGA display to the system 3 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 4 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card 5 USB connectors 2 Connect USB device...

Page 18: ... can cause the indicator to flash blue to identify a particular system Lights amber when the system needs attention due to a problem 10 System identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status i...

Page 19: ...If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 55 NIC Indicator Codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on t...

Page 20: ...ower supply is operational When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and a Energy Smart power supply are installed in the same syst...

Page 21: ... If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 169 Table 1 1 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME is displayed under the following conditions The sys...

Page 22: ...age is outside of the allowable range See Troubleshooting the System Battery on page 146 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Troubleshooting System Cooling Problems on page 147 E1216 3 3V Regulator failure Reseat PCIe cards 3 3 V voltage regulator has failed Remove a...

Page 23: ...tor failed Call support One of the on board voltage regulators has failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E1310 Fan RPM exceeding range Check fan RPM of specified fan is outside of the intended operating range See Troubleshooting System Cooling Problems on page 147 E1311 Fan module RPM exceeding range Check fa...

Page 24: ...ck CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Troubleshooting the Processors on page 156 E141C Unsupported CPU configuration Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type describe...

Page 25: ...rom the system See Troubleshooting Power Supplies on page 147 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 147 E1618 Predictive failure on Power Supply W Check PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting P...

Page 26: ...Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power suppl...

Page 27: ...nent that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 155 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power...

Page 28: ...oblem persists see Getting Help on page 169 E1A15 SAS cable B failure Check connection SAS cable B is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 169 E1A1D Control panel USB cable not detected Check cable USB cable to the control panel is missing or bad Reseat the cable If the problem persists replace cable If the problem p...

Page 29: ...ove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure Remove AC power...

Page 30: ...SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E201B Keyboard Controller error Power cycle AC Keyboard controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 169 E201C SMI initialization failure Power cycle AC System management inter...

Page 31: ...heck screen for specific error messages See Troubleshooting the Processors on page 156 E2021 Incorrect memory configuration Review User Guide Incorrect memory configuration Check screen for specific error messages See Troubleshooting System Memory on page 148 E2022 General failure during POST Check screen message General failure after video Check screen for specific error messages E2023 BIOS Unabl...

Page 32: ...ared the memory because it has determined the memory had too many errors represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 148 E2113 Mem mirror OFF on DIMM Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirro...

Page 33: ...f charge left Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace RAID battery W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W...

Page 34: ...mal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and ...

Page 35: ... memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 110 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup p...

Page 36: ...er to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will still run but without node interleaving Ensure that the memory...

Page 37: ...them with High Output power supplies to use the components See Power Supplies on page 86 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshootin...

Page 38: ...tting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 55 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system ...

Page 39: ...etected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup P...

Page 40: ...re securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 142 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 169 Invalid configuration information please run SETUP...

Page 41: ...ed System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 111 Memory Initializati...

Page 42: ...test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 111 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size an...

Page 43: ...ve Incorrect configuration settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 55 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help o...

Page 44: ...page 111 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB...

Page 45: ...of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 110 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be...

Page 46: ...lowing DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 110 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 146 Time of day not set please run SETUP program Incorrect Time or Date ...

Page 47: ...nd Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A TPM function has failed See Getting Help on page 169...

Page 48: ... for instructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 148 If the problem persists see Getting Help on page 169 Unsupported CPU combination Unsupported CPU stepping detected Processor s not supported by...

Page 49: ...nced ECC mode x x x The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 110 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred an...

Page 50: ...revious configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on page 86 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are insta...

Page 51: ... Memory on page 148 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 142 Troubleshooting an Internal USB Key on page 150 Troubleshooting an Optical Drive on page 151 and Trou...

Page 52: ...ion or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 160 for more information about system diagnostics Alert Messages Systems management software generates alert ...

Page 53: ...ystem and technical specifications Dell systems management application documentation at support dell com manuals provides information about installing and using the systems management software Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updat...

Page 54: ...54 About Your System ...

Page 55: ...ot mode is an enhanced 64 bit boot interface based on UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 67 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 61 Once you specify the boot mode the system boots in that mode and you pr...

Page 56: ...on of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action...

Page 57: ...d on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 59 ...

Page 58: ... the System Password on page 69 and Using the Setup Password on page 72 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have...

Page 59: ...timizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 110 NOTE The Spare Mode option may not be present on all systems Node Interleav...

Page 60: ...er Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost Technology is supported by the processor s enables or disables Turbo Mode C States Enabled default When set to Enabled the processor s can operate in all available power states Processor 1 Family Model Stepping Displays the family model and stepping of the selec...

Page 61: ...Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in...

Page 62: ...ort allows the system to boot from the network MAC Address Displays the MAC address for the NIC Capability Detected Displays the features of the NIC hardware key if installed NOTE Some NIC features may require the installation of an additional driver OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When...

Page 63: ...rial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Seri...

Page 64: ...Control Active Power Controller or Maximum Performance the BIOS preconfigures the remaining options on this screen If you select Custom you can configure each option independently CPU Power and Performance Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Con...

Page 65: ...by using a setup password NOTE For more information see Using the System Password on page 69 for more information Password Status Unlocked default When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 69 for more information TPM Security Off default Sets the reporting of the Trusted Platfo...

Page 66: ...d the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the enc...

Page 67: ... enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and t...

Page 68: ...ter NOTE If you hot swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services Unified Server Configurator USC Diagnostics and BIOS level boot options Option Description Add Boot Option ...

Page 69: ...er the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Option Description Syst...

Page 70: ...to move to another field or press Esc prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboot...

Page 71: ...hut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and ...

Page 72: ...the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password be...

Page 73: ...the server s lifecycle The USC can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC Installing an operating system Running diagnostics to validate the memory I O device...

Page 74: ...consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Ctr...

Page 75: ...View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Ctrl E allow the system to finish booting restart ...

Page 76: ...76 Using the System Setup Program and UEFI Boot Manager ...

Page 77: ...trap Inside the System WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Dam...

Page 78: ...ply shroud 2 system board shroud 3 power supply bays 2 4 expansion card riser 5 heat sink processor 2 6 memory modules 8 7 system cooling fans 4 8 optical drive 9 hard drives 4 10 control panel board 11 SAS backplane 12 power supply cooling fans 2 2 1 6 4 7 8 9 10 11 3 5 12 ...

Page 79: ...d of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the chassis 3 Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 ...

Page 80: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked po...

Page 81: ...tly towards the back of the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 1 2 ...

Page 82: ...ain proper system cooling all empty hard drive bays must have drive blanks installed 1 If applicable remove the front bezel See Removing the Front Bezel on page 79 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 4 Figure 3 4 Removing and Installing a Hard Drive Blank Installing a Hard Drive B...

Page 83: ...documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 5 4 Slide the hard drive out of the drive bay 5 Insert a drive blank ...

Page 84: ...ntation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 1 If applicable remove the front bezel See Removing the Front Bezel on page 79 2 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 82 3 Press the button on the front of the drive carrier 4 Insert the hard drive carrier into t...

Page 85: ... Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Figure 3 6 Removing and Installing a Hard Drive Into a Drive Carrier 1 drive carrier 2 screws 4 3 hard drive 4 SAS SATA screw hole 4 3 1 2 ...

Page 86: ... the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Removing a Power Supply CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Di...

Page 87: ...ly into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 7 NOTE If you unlatched the cable management arm in step of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the...

Page 88: ...y PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Expansion Cards Expansion Card Installation Guidelines CAUTION Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board The expansion c...

Page 89: ...ions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 80 4 Open the expansion card latch and remove the filler bracket See Figure 3 8 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 SAS 6 iR Modular 2 1 Y 2 PERC 6 i 1 1 Y 3 PERC 6 E...

Page 90: ...he expansion card connector until the card is fully seated 7 Close the expansion card latch See Figure 3 8 Figure 3 8 Removing and Installing an Expansion Card 8 Connect any cables to the expansion card 9 Close the system See Closing the System on page 81 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card latch 2 expansion ca...

Page 91: ...the system from the electrical outlet 2 Open the system See Opening the System on page 80 3 Disconnect all cables from the card 4 Open the expansion card latch See Figure 3 8 5 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the e...

Page 92: ... service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals...

Page 93: ...upport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 80 3 If installed remove the expansion card See Removing an Expansion Card ...

Page 94: ...et and turn the system on including any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Gen1 or Gen2 PCIe expansion card An additional slot on the riser is reserved for use by the integrated storage controller card Removing an Expansion Card Riser CAUTION Many repairs may only be done by a certified service technician You should only perform trouble...

Page 95: ...92 5 To remove the expansion card riser grasp the riser guides and lift the expansion card riser from the chassis See Figure 3 10 Figure 3 10 Removing and Installing an Expansion Card Riser 1 riser guides 2 2 expansion card riser 3 expansion card slot 4 riser guide posts 2 5 expansion card riser socket 2 6 integrated storage controller slot 5 1 2 3 4 6 ...

Page 96: ...page 89 5 Close the system See Closing the System on page 81 6 Reconnect the system and peripherals to their power sources Internal USB Memory Key The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory k...

Page 97: ...pherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 80 3 Locate the USB connector on the control panel board See Figure 3 11 4 Insert the USB memory key into the USB connector 5 Close the system See Closing the System on page 81 6 Reconnect the system to power and restart the system Figure 3 11 Removing and Installing a USB Memory Key 1 USB...

Page 98: ...hould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening and Closing the System on page 80 2 Locate the two ...

Page 99: ...am Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the shroud using center of the numbered fan bays as a guide and locate the tab projection on the left side of the fan module numbered 3 See Figure 3 12 2 Push the system board shroud down until all edges are seated in the slots securin...

Page 100: ...r warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 80 3 Insert the notch on the Integrated Dell Remote Access Controller 6 iDRAC6 Express card into the clip on the system board 4 Align the front edge of the card wi...

Page 101: ...uld only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system ...

Page 102: ...rd CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 103: ... is fully seated the plastic standoffs snap over the edge of the card Figure 3 14 Removing and Installing an iDRAC6 Enterprise Card Optional 7 Close the system See Closing the System on page 81 8 Reconnect the system and peripherals to their power sources and turn them on 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6...

Page 104: ...ard shroud See Removing the System Board Shroud on page 98 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Integrated Dell Remote Access Controller 6 Express Card Optional on page 100 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs 7 As the card releases from the standoffs t...

Page 105: ...d provides cooling for the processor and memory modules and two dual motor fans for the redundant power supplies NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assemb...

Page 106: ...n off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 80 3 Remove the system board shroud See Removing the System Board Shroud on page 98 4 Disconnect the fan s power cable from the system board See Figure 3 15 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly See...

Page 107: ...w the safety instructions that came with the product 1 Ensure that the fan is oriented correctly Orient the fan module so that the side with the power cable faces towards the back of the system 2 Slide the fan module into the fan assembly until the fan is fully seated See Figure 3 15 3 Connect the fan s power cable to the power connector on the system board 4 Replace the system board shroud See In...

Page 108: ...the front bezel See Removing the Front Bezel on page 79 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 80 4 Disconnect the power and data cables from the back of the drive Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the ...

Page 109: ...System Components 109 Figure 3 16 Removing and Installing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoffs 2 6 notches 2 7 metal standoff with notches 2 3 4 5 6 7 1 2 ...

Page 110: ...tch place the optical drive in position and release the release latch 6 Connect the power and data cables to the back of the drive You must route these cables properly underneath the tabs on the system chassis to prevent them from being pinched or crimped See Figure 3 1 7 If not already done connect the power cable to DVD_PWR and the interface cable to SATA_E on the system board See Figure 6 1 8 I...

Page 111: ...nels that are unused all populated memory channels must have identical configurations In a dual processor configuration the memory configuration for each processor must be identical Memory modules of different sizes can be mixed in A1 A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are installed in the numeric or...

Page 112: ...osest to the processor are combined to form one 128 bit channel This mode supports Single Device Data Correction SDDC for both x4 and x8 based memory modules Memory modules must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory s...

Page 113: ...y configuration Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processors 4 1 2 3 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X X X 1 2 3 2 4 all 2 4 6 4 8 all 2 GB X X X X X X X X X X X X 2 4 6 4 8 all 4 8 12 8 16 all 4 GB X X X X ...

Page 114: ... Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 8 12 16 all Advanced ECC1 1 GB X X 2 all 4 all 2 GB X X 4 all 8 all Mirroring 1 GB X X 2 1 4 2 2 GB X X 4 2 8 4 Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Mo...

Page 115: ... by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 ...

Page 116: ...own on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 3 10 Replace the shroud See Removing t...

Page 117: ...nly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper syste...

Page 118: ...d in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for 3 seconds to fully drain the system of stored power prior to removing the cover NOTE It is recommended that you always use a static mat and static stra...

Page 119: ... and Installing the Heat Sink CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is re...

Page 120: ...e release lever up so that the socket is ready for the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU2 socket to ensure proper syste...

Page 121: ...e bottom of the processor Handle the processor carefully with your fingers on the side edges Place your hand beneath the processor when you are moving it to the system 3 Locate the pin 1 indicator on the system board socket 4 Locate the pin 1 indicator on the top of the processor The pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 21 CAUTION Positioning the processo...

Page 122: ...0 Keeping the Processor Parallel to the Socket Figure 3 21 Aligning the Processor With the Socket Keys 1 socket release lever 2 processor 3 processor shield 4 notches in processor 2 5 socket keys 2 6 ZIF socket 7 pin 1 indicators 2 6 1 2 4 3 5 7 ...

Page 123: ...r different than the original one however it has improved thermal dissipation specifications and must be used 11 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 12 Open the grease applicator included with your processor kit and apply all of t...

Page 124: ...placing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in you...

Page 125: ... the connector 6 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector 7 To install the battery support the battery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing the plastic connector on the system board and slide it under the securing tabs 9 Press the bat...

Page 126: ...embly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online...

Page 127: ...the display module cable from the control panel board See Figure 3 24 6 Remove the two screws that secure the control panel board to the system chassis and remove the board 7 To remove the display module use a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 24 8 Bend the pan...

Page 128: ...3 24 Removing and Installing the Control Panel Assembly 1 display module cable 2 control panel board 3 control panel data cable 4 slot 5 mounting screws 2 6 power cable 7 standoff 8 front panel screws 2 9 LCD display module 4 1 3 5 2 6 7 8 9 ...

Page 129: ...the product 1 Insert the display module into the chassis cutout and secure with the two screws 2 Affix the replacement panel to the front of the display module 3 Align the slot in the control panel board with the standoff on the system chassis and secure with the two Phillips screws See Figure 3 24 4 Connect the display module cable to the control panel board 5 Connect the control panel cable to t...

Page 130: ...n page 80 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives See Removing a Hard Drive on page 83 5 Disconnect the power cable from the end of the SA...

Page 131: ...umentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 To install the SAS backplane lower the backplane into the system being careful to avoid damaging components on the face of the board 1 backplane retention latches 2 2...

Page 132: ...dules This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies See Figure 3 26 Removing the Power Distribution Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the ...

Page 133: ...on board away from the standoffs and then lift the board out See Figure 3 26 Figure 3 26 Removing and Installing the Power Distribution Board 1 screws 2 2 power supply connectors 2 3 power distribution board 4 standoffs 2 5 fan module cable connectors 2 4 1 2 5 3 ...

Page 134: ...t in place See Figure 3 26 3 Install the two screws that secure the power distribution board to the chassis See Figure 3 26 4 Connect the power distribution cables to the system board see System Board on page 135 and fan cable connectors to the power distribution board as shown in Figure 3 26 5 Removing the Control Panel Assembly on page 126 and Removing the SAS Backplane on page 130 6 Locate the ...

Page 135: ...ystem and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 80 3 Remove the system board shroud See Removing the System Board Shroud on page 98 4 Remove all expansion cards and the integrated storage controller card See Removing an Expansion Card on page 91 and Removing the Integrated Storage Controller Card on page 92 5 Remo...

Page 136: ...ponents 11 Grasp the system board assembly by the edges of the system board and lift the assembly away from the chassis See Figure 3 27 Figure 3 27 Removing and Installing the System Board 1 screws 9 2 system board assembly 1 2 ...

Page 137: ...them to the same locations on the new board See Removing Memory Modules on page 117 and Installing Memory Modules on page 115 5 Holding the system board by the edges of the system board lower the the system board into the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 6 Slightly lift up the front of the system board and maneuver the ...

Page 138: ...s under the guide on the end of riser 1 14 If applicable reconnect the RAID battery cable to the PERC controller card 15 If applicable reinstall the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 102 16 If applicable reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 100 17 Replace the system board shroud See Installing the System Board Shroud ...

Page 139: ...r the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 55 Invalid memory configurations could cause the system to halt at startu...

Page 140: ...of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 P...

Page 141: ... cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 169 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 159 2 Restart the system and check for any system m...

Page 142: ...type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 169 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that ...

Page 143: ... down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 89 9 Run the appropriate online diagnostic test See Using Online Diagnostics on page 159 If the tests fail see Getting Help on page 169 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and...

Page 144: ...information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Entering the System Setup Program on page 56 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct...

Page 145: ...ng properly If the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 169 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support ...

Page 146: ...e System on page 81 6 If the fan does not function turn off the system and install a new fan See Installing a Cooling Fan on page 107 7 Restart the system If the problem is resolved close the system See Closing the System on page 81 If the replacement fan does not operate see Getting Help on page 169 Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technic...

Page 147: ... 80 7 Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 111 8 Reseat the memory modules in their sockets See Installing Memory Modules on page 115 9 Close the system See Closing the System on page 81 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup p...

Page 148: ...e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 62 2 Turn off the system and attached peripherals 3 Open the system See Opening the ...

Page 149: ...ine diagnostic test See Running the System Diagnostics on page 159 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 80 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Close the system ...

Page 150: ...the system See Closing the System on page 81 10 Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help on page 169 Troubleshooting a Hard Drive CAUTION Many repairs may only be done by a c...

Page 151: ...rectly See the operating system documentation for more information 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 56 Troubleshooting a SAS or SAS RAID Controller NOTE When troubleshooting a SAS or SAS RAID controller also see the documentation for your oper...

Page 152: ...ions that came with the product 6 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 7 Open the system See Opening the System on page 80 8 If you have a SAS RAID controller ensure that the following RAID components are properly installed and connected Memory module Battery 9 Verify that the cable connections between the SAS backplane s and the SAS con...

Page 153: ...n off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System on page 80 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 89 6 Close the system See Closing the System on page 81 7 Reconnect the system to the electrical outlet and turn on the system and attached peri...

Page 154: ... not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 159 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 80 4 Ensure that each processor and heat ...

Page 155: ...is faulty See Getting Help on page 169 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening the System on page 80 16 Replace processor 1 with processor 2 See Installing a Processor on page 121 17 Repeat step 11 through step 13 If your system has more than two processors continue installing and testing each processor in ...

Page 156: ...158 Troubleshooting Your System ...

Page 157: ...s NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagno...

Page 158: ...the USC main screen CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 to start the USC 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit Embedded System Diagn...

Page 159: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file ...

Page 160: ...162 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 161: ...stem Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration s...

Page 162: ...d Connectors System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 1 3 4 5 7 8 11 12 16 17 13 19 18 6 9 10 2 15 20 14 ...

Page 163: ... CPU1 Processor 1 5 FAN1 System fan 1 connector 6 FAN2 System fan 2 connector 7 A3 A2 A1 A4 Memory module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 System fan 3 connector 9 FAN4 System fan 4 connector 10 12V 8 pin power connector 11 FP_CONN Control panel connector 12 BP_CONN Backplane power connector...

Page 164: ...y attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 80 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board 4 Close the system Item Connector Description 16 SATA_A SATA_B SATA_C SATA_D SATA_E SATA connector A SATA c...

Page 165: ...ug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening and Closing the System on page 80 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system 10 Recon...

Page 166: ...168 Jumpers and Connectors ...

Page 167: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the top of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 168: ...170 Getting Help ...

Page 169: ...figuring 74 C cabling optical drive 107 CD drive troubleshooting 151 CD DVD drive See optical drive connectors system board 164 USB 10 video 10 contacting Dell 169 control panel assembly features 10 installing 130 LCD panel features 12 removing 127 cooling fan replacing 107 cooling fans troubleshooting 148 cooling shroud installing 99 removing 98 cover closing 81 opening 80 D damaged systems troub...

Page 170: ...rror messages 56 expansion card troubleshooting 154 expansion cards installing 89 removing 91 SAS controller 92 expansion slots 88 F front panel features 10 G guidelines connecting external devices 19 expansion card installation 88 memory installation 111 H hard drive troubleshooting 152 hard drives hot pluggable installing 84 removing 83 heat sink 119 I iDRAC card installing 100 102 system port 1...

Page 171: ...s 12 menus 13 M memory troubleshooting 148 Memory Mirroring memory mode 112 memory mode Advanced ECC 112 memory mirroring 112 Optimizer 112 memory modules DIMMs configuring 111 installing 115 RDIMM configurations 113 removing 117 UDIMM configurations 89 messages error messages 56 status LCD 21 system 35 warning 52 microprocessor See processor microprocessors troubleshooting 156 N NIC indicators 19...

Page 172: ...91 hard drive blank 82 hard drives hot pluggable 83 memory modules 117 power supply 86 power supply blank 88 processor 118 SAS backplane board 130 SAS controller 92 system board 135 replacing cooling fan 107 power supply 87 system battery 125 S safety 141 SAS backplane board installing 132 removing 130 SAS controller card installing 93 removing 92 SAS controller daughter card troubleshooting 153 S...

Page 173: ...ices options 62 keystroke to enter 56 memory settings 59 PCI IRQ assignments 63 power management options 64 processor settings 59 SATA settings 60 serial communications options 63 system security options 65 system setup screens main 57 T tape drive troubleshooting 151 telephone numbers 169 TPM security 65 troubleshooting battery 146 CD drive 151 cooling fans 148 damaged system 145 expansion card 1...

Page 174: ...creen 68 Unified Server Configurator 73 upgrades processor 118 USB front panel connectors 10 USB device back panel connectors 17 USB key troubleshooting 150 USC 73 V video back panel connector 17 front panel connectors 10 troubleshooting 142 W warning messages 52 warranty 53 wet system troubleshooting 144 ...

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