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Dell Dual Charge Dock

User Guide

Regulatory Model: K21A
Regulatory Type: K21A001
May 2022
Rev. A00

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Summary of Contents for Dual Charge Dock

Page 1: ...Dell Dual Charge Dock User Guide Regulatory Model K21A Regulatory Type K21A001 May 2022 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...uds 12 Chapter 7 Setting up external monitors 13 Configuring your Monitors 13 Display Resolution Table 14 Chapter 8 Technical specifications 16 Product specifications 16 Wireless Qi charging specifications 17 Docking cable specifications 17 Power adapter specifications 17 LED indicators 18 Dimensions and weight 18 Docking specifications 18 Chapter 9 Dell docking station firmware update 19 Chapter ...

Page 4: ...having to plug each one into the system The dock also supports wireless charging for supported mobile devices CAUTION Update your system s BIOS graphic drivers and the Dell docking station drivers to the latest versions available at www dell com support before using the docking station Older BIOS versions and drivers could result in your system not recognizing the docking station or not functionin...

Page 5: ...e components shown below 1 Docking station 2 Power cord 3 Power adapter 4 Documentation Quick Start Guide Safety Environmental and Regulatory Information NOTE Contact Dell support if any of the listed items are missing from your box 2 What s in the box 5 ...

Page 6: ...Hardware requirements Before using the docking station ensure that your system has a USB Type C with DisplayPort Alt Mode that is designed to support the docking station 3 6 Hardware requirements ...

Page 7: ...Charge Dock HD22Q Back 1 DisplayPort 1 4 port 2 HDMI 2 1 port 3 Two USB 3 2 Gen 1 ports 4 Network connector RJ 45 5 Power connector 6 USB Type C cable Front 1 Wireless charging pad 4 Views of Dell Dual Charge Dock HD22Q 7 ...

Page 8: ...Left 1 USB 3 2 Gen 2 Type C port with PowerDelivery 3 0 5 V 3 A 15 W Right 1 Power button with LED 2 Two USB 3 2 Gen 1 ports 8 Views of Dell Dual Charge Dock HD22Q ...

Page 9: ...ant drivers For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer For non Dell systems please visit the respective manufacturers support page to find the latest drivers Updating the Dell Dual Charge Dock HD22Q driver set To ensure that the Dock functions correctly it is recommends installing the latest firmware available for the HD22Q All...

Page 10: ...the Dell Dual Charge Dock HD22Q 3 Connect the USB Type C connector to the system Update the Dell Dual Charge Dock drivers from www dell com support drivers 4 Connect the displays up to 2 direct connection via DisplayPort and HDMI ports to the docking station as needed For more details on supported display resolutions and setting up additional displays please see Display Resolution NOTE The USB 3 2...

Page 11: ...he Qi charging LED should turn solid white and the phone should start charging automatically Orientations supported for wireless charging The Dell Dual Charge Dock HD22Q has a 3 coil design that supports wireless charging on mobile devices of different sizes You can charge your mobile device on portrait or landscape mode based on your device size and preference Setting up your docking station 11 ...

Page 12: ...see LED indicators CAUTION Mobile devices without Qi certifications may not charge as expected on the Dell Dual Charge Dock HD22Q CAUTION Ensure that there are no metal objects phone cover magnetic mobile holder plate etc between the mobile device and the wireless charging pad on the dock Charging your wireless earbuds About this task The Dell Dual Charge Dock HD22Q can also be used to charge wire...

Page 13: ...external monitors Configuring your Monitors If connecting two displays follow these steps Steps 1 Click the Start button and then select Settings 2 Click System and select Display 7 Setting up external monitors 13 ...

Page 14: ...olution HBR2 HBR2 x2 lanes 8 6 Gbps DP 1 4 HDMI 2 1 4K 3840 x 2160 30 Hz DP 1 4 HDMI 2 1 FHD 1920 x 1080 60 Hz HDMI 2 1 FHD 1920 x 1080 60 Hz DP 1 4 2 x HD 1280 x 720 60Hz Not supported HBR3 HBR3 x2 lanes 12 9 Gbps DP 1 4 HDMI 2 1 4K 3840 x 2160 30 Hz DP 1 4 HDMI 2 1 QHD 2560 x 1440 60 Hz HDMI 2 1 FHD 1920 x 1080 60 Hz DP 1 4 2 x HD 1280 x 720 60Hz HDMI 2 1 FHD 1920 x 1080 60 Hz DP 1 4 3 x HD 1280...

Page 15: ... rate An HDMI 2 1 cable is also required for this display resolution Quad display setup functions only in LCD off mode Important NOTE If higher resolution monitors are used the Graphics driver makes a judgment based on monitor specifications and display configurations Some resolutions may not be supported and so will be removed from the Windows Display Control Panel NOTE Linux operating system is ...

Page 16: ...gh with select Dell systems See platform setup guide for more details LED indicators Power button LED Qi charging LED RJ 45 LEDs AC adapter options 130 W DC in Port 7 4 mm Cable 0 8 m for HD22Q Power delivery 90 W to system with 130 W AC adapter System requirements Compatible with USB Type C systems with DisplayPort Alt Mode Power button function Sleep Wakeup Power button NOTE For Dell systems the...

Page 17: ... bend radius 11 2 mm Notebook Tablet Connection Types Type C Power adapter specifications Table 5 Power adapter specifications Dell AC Adapter Specifications 130 W Input voltage 100 to 240 VAC Input current max 2 5 A Input frequency 50 to 60 Hz Output current 6 67 A continuous Rated output voltage 19 5 VDC Weight lb 0 91 Weight kg 0 413 Dimensions in 1 0 x 3 0 x 6 1 Dimensions mm 25 4 x 76 2 x 154...

Page 18: ...mpatible or incorrect placement of device on the charging pad Blinking amber light For more details on troubleshooting please see Symptoms and solutions No device placed on charging pad No light Dimensions and weight Table 9 Dimensions and weight Description Value Height 113 20 mm 4 46 in Width 90 50 mm 3 56 in Depth 117 35 mm 4 62 in Weight 0 67 kg 1 48 lb Docking specifications Table 10 Operatin...

Page 19: ...22Q admin guide available on www dell com support Download the Dell HD22Q dock driver and firmware update from www dell com support Connect the dock to the system and start the tool in administrative mode 1 Wait for all the information to be entered in the various Graphical User Interface GUI panes 2 Update and Exit buttons are displayed in the bottom right corner Click the Update button 9 Dell do...

Page 20: ...3 Wait for all the component firmware update to complete A progress bar is displayed in the bottom 4 The update status is displayed above the payload information 20 Dell docking station firmware update ...

Page 21: ...ssionals and engineers to get more information about the following technical topics see the Dell Docking Station Admin s Guide Step by step standalone DFU Dock Firmware Update and driver update utilities Using DCU Dell Command Update for driver download Dock asset management locally and remotely through DCM Dell Command Monitor and SCCM System Center Configuration Manager Dell docking station firm...

Page 22: ...olution capacity If your monitor is connected to the docking station the video output on your computer may be disabled You can enable the video output using the Intel Graphics Control Panel or refer to the User Guide of your computer If only one monitor is shown while the other is not go to Windows Display Properties and under Multiple Displays select the output for the second monitor Using Intel ...

Page 23: ... The High Bandwidth Digital Content Protection HDCP content is not displayed on the attached monitor Dell Dock supports HDCP upto HDCP 2 2 NOTE User s monitor display must support HDCP 2 2 6 The LAN port is not functioning Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer Ensure that the Ethernet Controller driver is installed in the W...

Page 24: ...sconnect and reconnect the dock s power adapter 3 Disconnect and then reconnect the Type C cable to your computer 14 No external display Dock s USB ports are not responding The docking connector has disconnected from the system s USB ports Please reconnect the docking connector Undock and reboot the system if the above steps do not work 15 With Ubuntu 18 04 LTS WIFI will be turned off when the doc...

Page 25: ...hould switch back to a steady white indicating that the device is charging 20 Device placed on wireless charging pad is charging slower than usual If the battery on the charging device gets too warm the device might limit the wireless charging speed However it should start charging normally once the temperature drops 1 Check if the device is overheating 2 Remove the device from the charging pad an...

Page 26: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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