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Dell Dimension XPS D Series Reference And Troubleshooting Manual Download Page 92

6-4

Dell Dimension XPS Dxxx Systems Reference and Troubleshooting Guide

6RXQG&DUGV

If you completed the basic speaker checks (refer to “Speakers” in Chapter 4) and sus-
pect a problem with a sound card, perform the following checks:

‡

Check for conflicts as described in “Resolving Software and Hardware Incompat-
ibilities” in Chapter 5.

‡

Reinstall the audio drivers as described in “Audio Drivers” in Chapter 5.

‡

Perform the expansion-card checks described in “Expansion Cards” at the begin-
ning of this chapter.

9LGHR&DUGV

If you completed the basic monitor checks (refer to “Monitor” in Chapter 4) and sus-
pect a problem with the video card, perform the following checks:

‡

Click the Start button, point to Settings, and click Control Panel. Double-click the 
Display icon, and click the Settings tab. Try different Color Palette and Desktop 
Area settings.

‡

Change the display type to standard video graphics array (VGA) mode as follows: 
Reboot the system. For Windows 95, press <F8> when you see the 

Starting 

Windows 95

 message, and then select Safe Mode from the boot manager 

screen. For Windows NT, select Windows NT Workstation 4.0 [VGA Mode] from 
the boot manager screen.

‡

Reinstall the video drivers as described in the documentation that came with the 
video card.

‡

Perform the expansion-card checks described in “Expansion Cards” at the begin-
ning of this chapter.

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In general, network malfunctions may be caused by the following problems:

‡

Wrong or incorrectly installed network interface controller (NIC) drivers

‡

IRQ conflicts

‡

Damaged RJ45 connector or patch cable

‡

Bad hub port connection

‡

Incorrectly installed or malfunctioning network card

NOTE: If you can connect to the network but are having problems accessing network 
resources, contact your network administrator.

To troubleshoot a network card, follow these steps:

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Summary of Contents for Dimension XPS D Series

Page 1: ... ZZZ GHOO FRP HOO LPHQVLRQ 36 6 VWHPV 5 5 1 1 7528 6 227 1 8 ...

Page 2: ...stered service mark of Dell Computer Corporation Intel and Pentium are registered trademarks and MMX is a trademark of Intel Corporation MS DOS Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation VESA is a registered trademark of Video Electronics Standards Association Other trademarks and trade names may be used in this document to refer to either the entities clai...

Page 3: ...e electrically rated to operate with the AC power available in your location To help prevent electric shock plug the computer and device power cables into properly grounded power sources These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly ...

Page 4: ...our eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support K...

Page 5: ... OLQHV IURP WKH FRPSXWHU WR UHGXFH WKH SRWHQWLDO IRU SHUVRQDO LQMXU RU VKRFN Certain system board components continue to receive power any time the com puter is connected to AC power HDU D ZULVW JURXQGLQJ VWUDS RU WRXFK DQ XQSDLQWHG PHWDO VXUIDFH RQ WKH FKDVVLV VXFK DV WKH SRZHU VXSSO EUDFNHW EHIRUH WRXFKLQJ DQ WKLQJ LQVLGH RXU FRPSXWHU While you work periodically touch an unpainted metal surface ...

Page 6: ...er s electronic components such as expansion cards You can do so by touching an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated Use of a wrist grounding strap is highly recommended You can also take the following steps to prevent damage from electrost...

Page 7: ...calling Dell for technical assistance Chapter 5 Software Solutions has information on reinstalling drivers and the operating system Chapter 6 Checking Inside Your Computer presents troubleshooting proce dures for system components such as expansion cards memory and drives Chapter 7 Running the Dell Diagnostics describes the Dell Diagnostics pro gram used to test your computer system Users who have...

Page 8: ... Acces sories folder You may also have one or more of the following documents NOTE Documentation updates are sometimes included with your system to describe changes to your system or software Always read these updates before consulting any other documentation because the updates often contain the latest information Operating system documentation is included if you ordered your operating sys tem so...

Page 9: ...this document Keycaps the labeling that appears on the keys on a keyboard are enclosed in angle brackets Example Enter Key combinations are series of keys to be pressed simultaneously unless other wise indicated to perform a single function Example Ctrl Alt Enter Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced Example Use the fo...

Page 10: ... referred to as a command line Screen text is presented in the Courier New font Example The following message appears on your screen No boot device available Example Type md c programs and press Enter Variables are placeholders for which you substitute a value They are presented in italics Example DIMMx where x represents the DIMM socket designation ...

Page 11: ...eaning the Computer Monitor and Keyboard Exteriors 1 6 Cleaning the Mouse 1 6 Cleaning Drives 1 7 Power Protection Devices 1 7 Surge Protectors 1 7 Line Conditioners 1 7 Uninterruptible Power Supply 1 7 KDSWHU QVWDOOLQJ 8SJUDGHV RQ WKH 6 VWHP RDUG Safety First For You and Your Computer 2 1 Installation Guidelines 2 2 Removing and Replacing the Computer Cover 2 2 Inside Your Computer 2 3 System Boa...

Page 12: ...Upper 3 5 Inch Bay 3 8 Lower 3 5 Inch Bay Mini Tower Chassis Only 3 11 Installing EIDE Hard Disk Drives 3 13 Primary Hard Disk Drive Bay 3 13 Secondary Hard Disk Drive Bay 3 14 Partitioning and Logically Formatting an EIDE Hard Disk Drive 3 17 Installing SCSI Devices 3 17 SCSI Configuration Guidelines 3 17 SCSI ID Numbers 3 18 SCSI Cables and SCSI Termination 3 18 General Procedure for Installing ...

Page 13: ...emoving the Windows NT 4 0 Bus Mastering EIDE Driver 5 8 PIIX4 Drivers 5 8 Resolving Software and Hardware Incompatibilities 5 9 Reinstalling Windows 5 9 Installing the Intel PIIX4 INF Update for Windows 95 5 10 Installing the USB Supplement 5 11 Reinstalling Internet Explorer 4 x 5 12 KDSWHU KHFNLQJ QVLGH RXU RPSXWHU Expansion Cards 6 1 Modem 6 3 Sound Cards 6 4 Video Cards 6 4 Network Cards 6 4 ...

Page 14: ...btest 7 5 Options Under Subtest 7 6 Test Limits Under Subtest 7 6 About Under Subtest 7 6 Key Help Under Subtest 7 6 Quit Menu Under Subtest 7 6 Options 7 6 Test Limits 7 7 About 7 8 Key Help 7 8 Quit 7 8 Diagnostics Tests 7 8 RAM Test Group 7 9 System Set Test Group 7 9 Video Test Group 7 11 Keyboard Test Group 7 12 Mouse Test 7 12 Diskette Drives Test Group 7 13 IDE ATA ATAPI Devices Test Group ...

Page 15: ...WLRQV SSHQGL 6 VWHP 6HWXS 3URJUDP Entering the System Setup Program B 2 Using the System Setup Program B 2 System Setup Screens and Options B 3 Main Screen B 4 Diskette Options Submenu B 5 Primary IDE Master Submenu B 6 Advanced Screen B 7 Resource Configuration Submenu B 9 Peripheral Configuration Submenu B 10 Keyboard Configuration Submenu B 12 Video Configuration Submenu B 13 DMI Event Logging ...

Page 16: ...ion Return Policy U S and Canada Only E 3 QGH LJXUHV Figure 2 1 Removing the Computer Cover Mini Tower Chassis 2 2 Figure 2 2 Inside the Mini Tower Chassis 2 4 Figure 2 3 Inside the Desktop Chassis 2 5 Figure 2 4 System Board Features 2 6 Figure 2 5 Expansion Cards 2 10 Figure 2 6 Removing the Filler Bracket 2 12 Figure 2 7 Installing an Expansion Card 2 12 Figure 2 8 Correctly Installed Expansion...

Page 17: ...idge and Heat Sink 6 10 Figure 7 1 Dell Diagnostics Main Screen 7 4 Figure 8 1 Diagnostics Checklist 8 6 Figure B 1 Main Screen Menu B 4 Figure B 2 Diskette Options Submenu B 5 Figure B 3 Primary IDE Master Submenu B 6 Figure B 4 Advanced Screen Menu B 7 Figure B 5 Resource Configuration Submenu B 9 Figure B 6 Peripheral Configuration Submenu B 10 Figure B 7 Keyboard Configuration Submenu B 12 Fig...

Page 18: ...creen Menu Options B 4 Table B 3 Diskette Options Submenu Options B 6 Table B 4 Primary IDE Master Submenu Options B 6 Table B 5 Advanced Screen Menu Options B 8 Table B 6 Resource Configuration Submenu Options B 9 Table B 7 Peripheral Configuration Submenu Options B 10 Table B 8 Keyboard Configuration Submenu Options B 12 Table B 9 Video Configuration Submenu Option B 13 Table B 10 DMI Event Logg...

Page 19: ...e features An Intel Pentium II microprocessor that runs at an internal speed of 233 266 300 or 333 megahertz MHz and an external speed of 66 MHz The Intel Pentium II microprocessor in your computer includes MMX technology designed to handle complex multimedia and communications software thereby improving overall system performance Cache memory that enhances the speed of many microprocessor operati...

Page 20: ... a PCI and an ISA expansion card connector only one of which can be used at any given time One full length AGP expansion slot An on board diskette drive interface that supports a single diskette drive without the need for a controller card Two enhanced integrated drive electronics EIDE interfaces on the PCI bus sup port up to two EIDE devices each Supported devices include EIDE hard disk drives CD...

Page 21: ...95 or Windows NT 4 0 is installed on your hard disk drive For more information refer to your operating system documentation Virus scanning software for Windows 95 Audio utilities for systems with integrated sound refer to Using Audio Utilities in Chapter 5 The system setup program for viewing and changing system configuration infor mation refer to Appendix B System Setup Program Video drivers prov...

Page 22: ... EIDE tape drives in capacities of 4 GB 8 GB compressed and larger Removable Zip drives A variety of SCSI devices including hard disk drives and CD ROM drives To order any of these upgrades call Dell 3UHYHQWDWLYH 0DLQWHQDQFH The following sections contain maintenance procedures that you should perform reg ularly to keep the system in top operating condition 3UHVHUYLQJ DWD Everyone inadvertently de...

Page 23: ...mputer Regularly update your virus scanning software as described in the software documentation and load updates immediately It is particularly important to scan before installing any software from unlicensed sources either downloaded from the Internet or on diskettes Making regular backups as discussed in the previous section provides insurance in case a virus does infect your system OHDQLQJ 6 VW...

Page 24: ...UWV ZDWHU DQG RQH SDUW OLTXLG GLVKZDVKLQJ GHWHUJHQW Do not soak the cloth in the solution you must not let the solution drip inside the computer or keyboard 87 21 R QRW ZLSH WKH PRQLWRU VFUHHQ ZLWK WKLV VROXWLRQ RLQJ VR PD GDPDJH WKH DQWLJODUH FRDWLQJ RQ RXU PRQLWRU VFUHHQ 8VH WKH PRLVWHQHG FORWK WR ZLSH WKH FRPSXWHU FRYHU WKH NH ERDUG DQG WKH H WHULRU RI WKH PRQLWRU OHDQLQJ WKH 0RXVH If the scree...

Page 25: ...ent devices Most surge protectors do not protect against lightning strikes so you should discon nect your computer when lightning is near Modems can also be damaged by power surges on telephone lines and should be dis connected during electrical storms Many surge protectors have a phone jack for modem protection Surge protectors do not offer protection against brownouts which occur when the voltag...

Page 26: ...tery can supply power following an AC power loss decreases with additional hardware UPS systems can cost a few hundred dollars to several thousand dollars depending on the operating time they provide when AC power is lost UPS systems with 5 min utes of battery power let you conduct an orderly shutdown of the system but they are not intended to provide continued operation A UPS system should be Und...

Page 27: ...LU SRZHU VRXUFHV WR UHGXFH WKH SRWHQWLDO IRU SHUVRQDO LQMXU RU VKRFN OVR GLVFRQQHFW DQ WHOHSKRQH RU WHOHFRPPXQLFDWLRQ OLQHV IURP WKH FRPSXWHU I RX DUH GLVFRQQHFWLQJ D GHYLFH IURP WKH FRPSXWHU RU DUH UHPRYLQJ D FRPSRQHQW IURP WKH V VWHP ERDUG ZDLW VHFRQGV DIWHU WXUQLQJ RII WKH FRPSXWHU EHIRUH GLVFRQQHFWLQJ WKH GHYLFH RU UHPRYLQJ WKH FRPSRQHQW WR DYRLG SRVVLEOH GDPDJH WR WKH V VWHP ERDUG 8VH D ZULVW...

Page 28: ...c tors available for upgrades 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHU To remove the computer cover from a desktop or mini tower system follow these steps 2EVHUYH WKH DUQLQJ IRU RXU 3HUVRQDO 6DIHW DQG 3URWHFWLRQ RI RXU TXLSPHQWµ IRXQG HDUOLHU LQ WKLV FKDSWHU OVR REVHUYH WKH VDIHW LQVWUXF WLRQV DW WKH IURQW RI WKLV JXLGH I RX DUH ZRUNLQJ RQ D PLQL WRZHU V VWHP OD WKH FRPSXWHU RQ LWV ULJKW VLGH ZLWK ...

Page 29: ...KDW QR WRROV RU H WUD SDUWV LQFOXGLQJ VFUHZV DUH OHIW LQVLGH WKH FRPSXWHU 3RVLWLRQ WKH FRYHU RQ WKH FKDVVLV DSSUR LPDWHO RQH LQFK EDFN 6OLGH WKH FRYHU IRUZDUG XQWLO LW ORFNV LQWR SODFH 7LJKWHQ WKH FRYHU PRXQWLQJ WKXPEVFUHZ RQ WKH EDFN RI WKH FKDVVLV QVLGH RXU RPSXWHU Figures 2 2 and 2 3 show the mini tower and desktop chassis with their covers removed as an aid in locating internal features and co...

Page 30: ... chassis cooling fan system board chassis card guide assembly contains primary hard disk drive filler brackets drive cage diskette drive interface cable DC power cables power supply drive bays bezel power button hard disk drive access indicator reset button secondary hard disk drive bracket power indicator ...

Page 31: ... fan system board chassis card guide assembly contains primary hard disk drive filler brackets drive cage diskette drive interface cable DC power cables power supply drive bays bezel power button hard disk drive access indicator reset button secondary hard disk drive bracket power indicator ...

Page 32: ...connector GAME integrated audio controller jacks LINE OUT LINE IN and MIC IN diskette drive interface connector FLOPPY secondary EIDE channel connector SEC IDE DIMM sockets BANK 0 BANK 1 BANK 2 configuration jumper J8B2 fan connector FAN1 control panel connector J8F2 3 3 V power input connector 3 3 USB ports USB0 USB1 SCSI hard disk drive access indicator cable connector HD LED accelerated graphic...

Page 33: ...k drive access indicator cable connector ISAn ISA expansion card connectors black color J4J1 Microprocessor SEC cartridge connector J8F2 Control panel connector KEYBD Keyboard connector LINE IN Line in jack for systems with integrated sound LINE OUT Line out jack for systems with integrated sound MIC IN Microphone jack for systems with integrated sound MSE Mouse connector PARALLEL Parallel port co...

Page 34: ...rinted on the circuit board so that you can identify each pin number based on the location of pin 1 Figure 2 4 shows the location of the system board configuration jumper in your com puter Table 2 2 describes the settings and functions of the configuration jumper PRI IDE Primary EIDE channel connector S8A1 Speaker SEC IDE Secondary EIDE channel connector TELEPHONY Modem audio cable connector for u...

Page 35: ...H UHWXUQV DOO VHW WLQJV LQ WKH V VWHP VHWXS SURJUDP WR WKHLU GHIDXOWV HOO VWURQJO UHFRPPHQGV WKDW RX UHFRUG RU SULQW DOO FXUUHQW VHWWLQJV EHIRUH HQWHULQJ 0DLQWHQDQFH PRGH VR WKDW RX FDQ FRUUHFW WKHP ZKHQ WKH V VWHP LV UHVHW WR 1RUPDO PRGH Processor Speed Options are 200 233 266 300 and 333 MHz Entering Maintenance mode resets this option to 233 NOTE Before leaving Maintenance mode reset Processor ...

Page 36: ... examples of different types of expansion cards LJXUH SDQVLRQ DUGV Of the seven expansion card connectors see Figure 2 4 the brown one AGP is for an AGP video card the four beige ones PCI1 PCI2 PCI3 and PCI4 are for PCI cards such as network and sound cards and the two black ones ISA1 and ISA2 are for ISA cards such as a modem card Because connector ISA1 shares expansion slot space with connector ...

Page 37: ...basic input output system BIOS allows you to install both PCI and ISA Plug and Play expansion cards without performing manual configuration tasks NOTE If you are using the Windows NT operating system you should configure ISA expansion cards manually If you do not have a manually configurable card you can use the ISA Configuration Utility ICU to manage ISA expansion cards This utility can be downlo...

Page 38: ...VLRQ FDUG FRQQHFWRU Cutouts in the card edge connector align with crossbars in the expansion card connector Gently rock the card into the connector until it is fully seated see Fig ure 2 7 If the expansion card is full length insert the front end of the card into the corresponding card guide at the front of the chassis as you insert the card into its connector LJXUH QVWDOOLQJ DQ SDQVLRQ DUG filler...

Page 39: ... LJXUH RUUHFWO QVWDOOHG SDQVLRQ DUG RQQHFW DQ FDEOHV UHTXLUHG IRU WKH FDUG DV GHVFULEHG LQ WKH GRFXPHQ WDWLRQ WKDW FDPH ZLWK WKH FDUG 5HSODFH WKH FRPSXWHU FRYHU UHFRQQHFW RXU FRPSXWHU DQG GHYLFHV WR WKHLU SRZHU VRXUFHV DQG WXUQ WKHP RQ Refer to the documentation that came with the expansion card for information on installing any required drivers for your operating system 5HPRYLQJ SDQVLRQ DUGV To r...

Page 40: ... your system warranty Dell Dimension XPS Dxxx systems can use SDRAM modules that provide error check ing and correction ECC capabilities To support ECC all installed DIMMs must be ECC capable NOTES Your computer is designed for peak performance with specific DIMMs that are validated through rigorous testing The system may not recognize other synchro nous dynamic random access memory SDRAM DIMMs an...

Page 41: ...00 VR WKDW WKH FXWRXWV RQ LWV HGJH FRQQHFWRU DOLJQ ZLWK WKH FURVVEDUV LQ WKH FHQWUDO JURRYH RI WKH VRFNHW LJXUH QVWDOOLQJ D 00 7DEOH 6XSSRUWHG 00 RQILJXUDWLRQ 2SWLRQV 7RWDO HVLUHG 0HPRU 00 6RFNHW DQN DQN DQN 32 MB non ECC 32 MB None None 48 MB non ECC 32 MB 16 MB None 64 MB non ECC 64 MB None None 96 MB non ECC 64 MB 32 MB None 128 MB non ECC 64 MB 64 MB None 64 MB ECC 64 MB None None 96 MB ECC 64...

Page 42: ...XQW GLVSOD HG IRU 7RWDO 0HPRU RQ WKH 0DLQ VFUHHQ LV FRUUHFW If the memory total is incorrect turn off the system remove the computer cover and reseat the DIMMs in their sockets Then repeat steps 5 and 6 QVHUW D EDFNXS FRS RI WKH HOO LDJQRVWLFV LVNHWWH LQWR WKH GLVNHWWH GULYH DQG UHERRW WKH V VWHP 5XQ WKH 5 0 7HVW URXS LQ WKH HOO LDJ QRVWLFV WR WHVW DOO LQVWDOOHG 00V Refer to Chapter 7 Running the ...

Page 43: ...LQ WKH V VWHP VHWXS SURJUDP You will need a written or printed copy of the system configuration information to restore the correct settings later Refer to Appendix B System Setup Program for instructions 5HPRYH WKH FRPSXWHU FRYHU DFFRUGLQJ WR WKH LQVWUXFWLRQV LQ 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHUµ IRXQG HDUOLHU LQ WKLV FKDSWHU I DQ 3 YLGHR FDUG LV LQVWDOOHG UHPRYH LW DV GHVFULEHG HDUOLHU LQ 5...

Page 44: ...RX UHPRYHG DQ 3 YLGHR FDUG LQ VWHS UHLQVWDOO LW DV GHVFULEHG HDUOLHU LQ QVWDOOLQJ SDQVLRQ DUGV µ 5HSODFH WKH FRPSXWHU FRYHU DQG UHFRQQHFW RXU FRPSXWHU DQG GHYLFHV WR WKHLU SRZHU VRXUFHV 5HERRW WKH FRPSXWHU V VWHP SUHVV HO ZKHQ SURPSWHG WR HQWHU WKH V VWHP VHWXS SURJUDP DQG UHVWRUH WKH FRUUHFW VHWWLQJV Refer to Appendix B System Setup Program for instructions battery socket BT2E1 battery ...

Page 45: ...a tion The remainder of the chapter covers the installation of different types of drives 5HPRYLQJ DQG 5HSODFLQJ WKH H HO To remove the bezel follow these steps 5HPRYH WKH FRPSXWHU FRYHU DV GHVFULEHG LQ 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHUµ LQ KDSWHU KLOH IDFLQJ WKH IURQW RI WKH FRPSXWHU SUHVV LQ WKH WDEV DW WKH WRS DQG VLGH RI WKH EH HO DV VKRZQ LQ LJXUH LJXUH 5HPRYLQJ WKH H HO tabs 3 bezel bez...

Page 46: ... In the desktop chassis it holds up to two half height 5 25 inch devices and one 3 5 inch device The drive cage must be removed to install a drive in one of its bays 5HPRYLQJ WKH ULYH DJH To remove the drive cage follow these steps 5HPRYH WKH EH HO DV GHVFULEHG LQ WKH SUHYLRXV VHFWLRQ 5HPRYLQJ DQG 5HSODFLQJ WKH H HO µ 1RWH WKH ORFDWLRQ DQG RULHQWDWLRQ RI DQ FDEOHV DWWDFKHG WR GHYLFHV LQ WKH GULYH ...

Page 47: ...VVLV ORZHU WKH GULYH FDJH LQWR WKH FKDVVLV 6OLGH WKH GULYH FDJH WRZDUG WKH EDFN RI WKH FKDVVLV VR WKDW WKH WDEV RQ WKH FKDV VLV IXOO LQVHUW LQWR WKH VORWV RQ WKH GULYH FDJH The drive cage and chassis contain matching scribe marks that should line up when the drive cage is correctly installed 5HSODFH WKH VFUHZ WKDW VHFXUHV WKH GULYH FDJH WR WKH FKDVVLV 5HFRQQHFW DQ FDEOHV RX GLVFRQQHFWHG HDUOLHU sc...

Page 48: ...install your drive check the documentation that came with the drive to make sure that it is configured to work with other drives already installed in your com puter You may need to change jumper or switch settings on the new drive to avoid conflicts with drives already installed NOTE If you are installing a tape drive configure the drive for device address DS4 rather than DS2 or DS3 as may be indi...

Page 49: ...he system board or on a controller card The system board contains a diskette drive interface connector labeled FLOPPY and two EIDE interface connectors a primary one labeled PRI IDE and a secondary one labeled SEC IDE Connect EIDE hard disk drives to the primary connector connect EIDE devices such as CD ROM drives or tape drives to the secondary connector The connectors on the interface cables are...

Page 50: ... QVWDOOLQJ WHUQDOO FFHVVLEOH ULYHV The drive cage typically holds diskette drives tape drives and CD ROM drives up to two half height 5 25 inch devices and two 3 5 inch devices in the mini tower chassis In the desktop chassis it holds up to two half height 5 25 inch devices and one 3 5 inch device NOTE Some devices may require additional hardware such as a mounting kit for installing a 3 5 inch dr...

Page 51: ...V EHFDXVH WKH FDEOHV FDQ UHVWULFW DLUIORZ FDXVH FRROLQJ SUREOHPV DQG LQWHUIHUH ZLWK UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU I RX PXVW URXWH FDEOHV RYHU IXOO KHLJKW FDUGV EH H WUHPHO FDXWLRXV ZKHQ UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU 5HLQVWDOO WKH GULYH FDJH DV GHVFULEHG HDUOLHU LQ 5HSODFLQJ WKH ULYH DJH µ RQQHFW D SRZHU FDEOH WR WKH GULYH DV GHVFULEHG HDUOLHU LQ RQQHFWLQJ ULYHV µ WWDFK WKH ...

Page 52: ...pper bay 8SSHU QFK D To install a drive in the upper 3 5 inch bay follow these steps 3UHSDUH WKH GULYH IRU LQVWDOODWLRQ DV GHVFULEHG HDUOLHU LQ RQILJXULQJ ULYHV µ 5HPRYH WKH GULYH FDJH DV GHVFULEHG HDUOLHU LQ 5HPRYLQJ WKH ULYH DJH µ 5HPRYH WKH SODVWLF LQVHUW IURP WKH GULYH FDJH DV GHVFULEHG HDUOLHU LQ 5HPRYLQJ DQG 5HSODFLQJ D URQW 3DQHO QVHUW µ 5HPRYH WKH LQFK VFUHZ VHFXULQJ WKH GULYH EUDFNHW WR W...

Page 53: ...LQWR WKH GULYH ED DQG VHFXUH LW WR WKH GULYH FDJH ZLWK RQH VFUHZ RQ HDFK VLGH DV VKRZQ LQ LJXUH NOTE Be sure to use the 1 4 inch drive bracket mounting screw removed in step 4 on the right side of the drive and the smaller 3 mm screw on the left side LJXUH QVWDOOLQJ D ULYH LQ WKH 8SSHU QFK ULYH D drive bracket screws for drive assembly 3 drive bracket mounting screw ...

Page 54: ...RU LQVWUXFWLRQV Install the card as close as possible to the drive cage 87 21 HOO GRHV QRW UHFRPPHQG URXWLQJ FDEOHV RYHU IXOO KHLJKW FDUGV EHFDXVH WKH FDEOHV FDQ UHVWULFW DLUIORZ FDXVH FRROLQJ SUREOHPV DQG LQWHUIHUH ZLWK UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU I RX PXVW URXWH FDEOHV RYHU IXOO KHLJKW FDUGV EH H WUHPHO FDXWLRXV ZKHQ UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU 5HLQVWDOO WKH GULYH FDJ...

Page 55: ...7RZHU KDVVLV 2QO To install a drive in the lower 3 5 inch bay of a mini tower computer follow these steps 3UHSDUH WKH GULYH IRU LQVWDOODWLRQ DV GHVFULEHG HDUOLHU LQ RQILJXULQJ ULYHV µ 5HPRYH WKH GULYH FDJH DV GHVFULEHG HDUOLHU LQ 5HPRYLQJ WKH ULYH DJH µ 5HPRYH WKH SODVWLF LQVHUW IURP WKH GULYH FDJH DV GHVFULEHG HDUOLHU LQ 5HPRYLQJ DQG 5HSODFLQJ D URQW 3DQHO QVHUW µ 5HPRYH WKH PHWDO SODWHV FRYHULQJ...

Page 56: ...IHUH ZLWK UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU I RX PXVW URXWH FDEOHV RYHU IXOO KHLJKW FDUGV EH H WUHPHO FDXWLRXV ZKHQ UHPRYLQJ DQG UHSODFLQJ WKH FRPSXWHU FRYHU 5HLQVWDOO WKH GULYH FDJH DV GHVFULEHG HDUOLHU LQ 5HSODFLQJ WKH ULYH DJH µ RQQHFW D SRZHU FDEOH WR WKH GULYH DV GHVFULEHG HDUOLHU LQ RQQHFWLQJ ULYHV µ WWDFK WKH DSSURSULDWH LQWHUIDFH FDEOH WR WKH GULYH I RX LQVWDOOHG D FRQWUROOHU FDUG ...

Page 57: ...install a second drive 3ULPDU DUG LVN ULYH D To install a drive in the primary hard disk drive bay follow these steps 3UHSDUH WKH GULYH IRU LQVWDOODWLRQ DV GHVFULEHG HDUOLHU LQ RQILJXULQJ ULYHV µ NOTE For EIDE drives the boot drive should correspond to Primary IDE Master in the system setup program 5HPRYH WKH EH HO DV GHVFULEHG HDUOLHU LQ 5HPRYLQJ DQG 5HSODFLQJ WKH H HO µ 5HPRYH WKH GULYH DOUHDG L...

Page 58: ...PSXWHU FRYHU DQG WLJKWHQ WKH FRYHU PRXQWLQJ WKXPEVFUHZ 5HFRQQHFW RXU FRPSXWHU DQG GHYLFHV WR WKHLU SRZHU VRXUFHV DQG WXUQ WKHP RQ 9HULI WKH FRUUHFW RSHUDWLRQ RI WKH GULYH E UXQQLQJ WKH HOO LDJQRVWLFV UHIHU WR KDSWHU 5XQQLQJ WKH HOO LDJQRVWLFVµ 6HFRQGDU DUG LVN ULYH D To install a drive in the secondary hard disk drive bay follow these steps 3UHSDUH WKH GULYH IRU LQVWDOODWLRQ DV GHVFULEHG HDUOLHU L...

Page 59: ...VHFXULQJ WKH GULYH WR WKH EUDFNHW DQG URWDWH WKH GULYH RXW RI WKH EUDFNHW 2ULHQW WKH QHZ GULYH ZLWK LWV FLUFXLW ERDUG IDFLQJ WKH LQVLGH RI WKH EUDFNHW OLJQ WKH WZR WDEV RQ WKH LQVLGH RI WKH EUDFNHW ZLWK WZR VFUHZ KROHV LQ WKH VLGH RI WKH GULYH DQG URWDWH WKH GULYH LQWR WKH EUDFNHW DV VKRZQ LQ LJXUH 6HFXUH WKH GULYH WR WKH EUDFNHW ZLWK RQH VFUHZ RQ WKH VLGH RSSRVLWH WKH WDEV secondary hard disk dri...

Page 60: ...WKH GULYH V LQWHUIDFH FRQQHFWRU I QHFHVVDU FRQQHFW WKH FDEOH WR WKH 35 FRQQHFWRU RQ WKH V V WHP ERDUG 5HSODFH WKH EH HO DV GHVFULEHG HDUOLHU LQ 5HPRYLQJ DQG 5HSODFLQJ WKH H HO µ 0DNH VXUH WKDW QR FDEOH FRQQHFWLRQV ZHUH ORRVHQHG GXULQJ WKH SURFH GXUH UUDQJH FDEOHV VR WKDW WKH ZLOO QRW LQWHUIHUH ZLWK UHSODFLQJ WKH FRPSXWHU FRYHU 5HSODFH WKH FRPSXWHU FRYHU DQG WLJKWHQ WKH FRYHU PRXQWLQJ WKXPEVFUHZ 5H...

Page 61: ...EIDE hard disk drive use the pro gram s provided by the operating system QVWDOOLQJ 6 6 HYLFHV To use small computer system interface SCSI devices in your Dell computer you must have a SCSI host adapter card which comes with its own SCSI cable This cable can be used to attach a variety of SCSI devices hard disk drives tape drives and so on The SCSI host adapter configures the devices attached to it...

Page 62: ... cable contains a ter minator or the device attached to the end connector must be terminated However if you have both internal and external devices attached to the SCSI host adapter card the card should have termination disabled External SCSI cables do not have termina tors so termination must be enabled on the external SCSI device itself Any devices attached to inner connectors on the SCSI cable ...

Page 63: ...rimary Hard Disk Drive Bay or steps 2 through 7 of Secondary Hard Disk Drive Bay found ear lier in this chapter Then continue with step 4 of this procedure To install a 5 25 inch SCSI tape drive CD ROM drive or digital audio tape DAT drive complete steps 2 through 4 and step 6 of Installing a Drive in a 5 25 Inch Drive Bay found earlier in this chapter Then continue with step 4 of this procedure T...

Page 64: ...re installing an internal SCSI device match the colored strip on the inter nal SCSI cable to the pin 1 end of the 50 pin connector for a narrow SCSI device or the 68 pin connector for a wide SCSI device on the adapter card Then press the cable connector firmly onto the adapter card connector 87 21 0DWFK WKH FRORUHG VWULS RQ WKH LQWHUQDO 6 6 FDEOH ZLWK SLQ RQ WKH DGDSWHU FDUG FRQQHFWRU If you are i...

Page 65: ...drive refer to the documentation for the tape drive software to perform a tape drive backup and verification test 3DUWLWLRQLQJ DQG RUPDWWLQJ 6 6 DUG LVN ULYHV You may need to use different programs than those provided with the operating sys tem to partition and format SCSI hard disk drives Refer to the documentation that came with your SCSI software drivers for information on installing the approp...

Page 66: ...3 22 Dell Dimension XPS Dxxx Systems Reference and Troubleshooting Guide ...

Page 67: ... did not do so follow the instructions in Making Program Diskette Sets in Chapter 1 of the Setup Guide NOTE In case of warranty replacement of your hard disk drive you receive a blank formatted drive from Dell It is your responsibility to reinstall applications and restore data files KHFNLQJ WKH DVLFV To perform an initial check of your computer system follow these steps NOTE If your computer is w...

Page 68: ...RZHUµ IRXQG ODWHU LQ WKLV FKDSWHU 3HUIRUP WKH VWHSV LQ RRW 5RXWLQHµ IRXQG ODWHU LQ WKLV FKDSWHU NOTE The boot routine is the operating system s attempt to load its files into memory from the boot up sector on the hard disk drive or bootable diskette I RX KHDU D EHHS FRGH RU VHH D V VWHP PHVVDJH UHIHU WR SSHQGL HHS RGHV DQG 6 VWHP 0HVVDJHV µ I DSSURSULDWH UHIHU WR WKH VXEVHFWLRQV IRXQG ODWHU LQ WKL...

Page 69: ...f external factors including temperature extremes and humidity magnetic influences sources of electromagnetic interference EMI and poor input power or signal quality can interfere with the performance of your computer and attached devices Monitors are especially susceptible to these environmental factors The following items can adversely affect the performance of a computer system Inadequate venti...

Page 70: ...n it off again and reconnect devices one at a time turning on the system each time to see if the problem returns Turn off the system and swap the monitor and computer power cables Plug a device such as a lamp that you know works into the electrical outlet to make sure the power source is OK RRW 5RXWLQH NOTE Most of the checks in Table 4 1 require observation of computer functions and indications s...

Page 71: ...the drive double clicking My Computer and then double clicking the icon for drive A If the diskette drive access indicator does not light up refer to Drives found later in this chapter Hard disk drive access indicator The hard disk drive access indicator should quickly flash on and off when you access data on the hard disk drive You can test the drive by double clicking My Computer and then double...

Page 72: ... the monitor Turn off the computer system and examine the video interface cable connector for bent pushed in broken or missing pins Remove any video extension cables reseat the monitor s video connector and securely tighten the captive screws Then reboot the computer system NOTE Some missing pins may be normal for your monitor check the documen tation that came with the monitor Perform the monitor...

Page 73: ...modem cable directly into the telephone connector on the wall Reseat the cable connections Try a different cable if you are using a long cable try a short one Check that the modem cable is connected to the jack labeled TELCO or LINE on the modem Plug a telephone cable into the jack labeled PHONE on the modem and listen for a dial tone Disconnect the cable from the modem connector and plug it direc...

Page 74: ...another CD or DVD title NOTE Because of different conventions currently used in the industry not all DVD titles work in all DVD ROM drives Enter the system setup program as described in Appendix B System Setup Pro gram and verify that Type is set to Auto for the appropriate IDE drive option Run the IDE ATA ATAPI Devices Test Group as described in Chapter 7 Running the Dell Diagnostics Refer to CD ...

Page 75: ...GLR 8WLOLWLHV For Dell Dimension XPS Dxxx systems with integrated sound the Yamaha OPL3 SA3 enhanced 3D audio controller provides sound functions compatible with a Sound Blaster Pro expansion card QDEOLQJ QKDQFHG XGLR To enable enhanced 3D audio follow these steps OLFN WKH HOORZ VSHDNHU LFRQ LQ WKH LQGRZV RU LQGRZV 17 WDVN EDU WR GLVSOD WKH 23 6 9ROXPH RQWURO ZLQGRZ VHH LJXUH LJXUH 6DPSOH 9ROXPH R...

Page 76: ...window and choose 3D Enhanced Wide from the list of properties With 3D Enhanced represented in the Volume Control window see Figure 5 3 you can widen or narrow the stereo sound field by moving the 3D Enhanced slide switch up or down respectively Use the Mute checkbox to turn 3D audio all the way down NOTES For the Microsoft Windows 95 operating system only the 3D Enhanced prop erties section of th...

Page 77: ...ling the appropriate drivers Also hardware manufacturers frequently provide updated drivers that support feature enhancements or that correct problems Obtain updated drivers for products pur chased from Dell from the Dell World Wide Web site http www dell com refer to Chapter 8 Getting Help for information The following subsections provide instruc tions on specific drivers 87 21 ULYHUV DYDLODEOH R...

Page 78: ...DG GRQH VR PDNH D GLVNHWWH VHW RI WKH DXGLR GULYHUV XVLQJ WKH 3URJUDP LVNHWWH 0DNHU ORFDWHG LQ WKH HOO FFHVVRULHV IROGHU QVHUW WKH DXGLR GULYHU GLVNHWWH LQWR GULYH W SH a sauninst DQG IROORZ WKH LQVWUXFWLRQV RQ WKH VFUHHQ W WKH PHVVDJH Now restarting the computer UHPRYH WKH GULYHU GLVNHWWH DQG FOLFN 2 Q WKH 1HZ DUGZDUH RXQG ZLQGRZ PDNH VXUH WKH ULYHU IURP GLVN SURYLGHG E KDUGZDUH PDQXIDFWXUHU RSWL...

Page 79: ...WKH 6WDUW EXWWRQ SRLQW WR 6HWWLQJV DQG FOLFN RQWURO 3DQHO RXEOH FOLFN WKH 0XOWLPHGLD LFRQ Q WKH 0XOWLPHGLD 3URSHUWLHV ZLQGRZ FOLFN WKH HYLFHV WDE FOLFN XGLR HYLFHV DQG WKHQ FOLFN GG Q WKH GG GLDORJ ER VHOHFW 8QOLVWHG RU 8SGDWHG ULYHU DQG FOLFN 2 Q WKH QVWDOO ULYHU GLDORJ ER W SH a DQG FOLFN 2 Q WKH GG 8QOLVWHG RU 8SGDWHG ULYHU GLDORJ ER VHOHFW 23 6 6RXQG 6 VWHP DQG FOLFN 2 I D GLDORJ ER ZLWK WKH P...

Page 80: ...Dell installed hard disk drives support bus mastering Enabling bus mastering on a system with a hard disk drive not supplied by Dell may result in a loss of data 6WDUW WKH LQGRZV RSHUDWLQJ V VWHP OLFN WKH 6WDUW EXWWRQ SRLQW WR 6HWWLQJV DQG FOLFN RQWURO 3DQHO RXEOH FOLFN WKH 6 VWHP LFRQ OLFN WKH HYLFH 0DQDJHU WDE RXEOH FOLFN LVN ULYHV DQG WKHQ GRXEOH FOLFN WKH KDUG GLVN GULYH LFRQ IRU RXU V VWHP OL...

Page 81: ...DYH LVN KHQ WKH QVWDOO URP LVN ZLQGRZ DSSHDUV YHULI WKDW WKH FRUUHFW GLUHFWRU LV OLVWHG IURP ZKLFK WR LQVWDOO WKH GULYHU If you are installing the driver from the bus mastering EIDE driver diskette make sure the diskette is inserted in drive A and the listed directory is a KHQ WKH QVWDOO ULYHU ZLQGRZ DSSHDUV YHULI WKDW QWHO 3 3 XV 0DVWHU RQWUROOHU LV KLJKOLJKWHG DQG FOLFN 2 If the driver is alread...

Page 82: ...SHQ GRFXPHQWV RU DSSOLFDWLRQV OLFN WKH 6WDUW EXWWRQ SRLQW WR 6HWWLQJV DQG FOLFN RQWURO 3DQHO RXEOH FOLFN 6 6 GDSWHUV OLFN WKH ULYHUV WDE 6HOHFW QWHO 3 3 XV 0DVWHU RQWUROOHU DQG WKHQ FOLFN 5HPRYH KHQ DVNHG LI RX DUH VXUH RX ZDQW WR UHPRYH WKH GULYHU FOLFN HV 87 21 RX PXVW LQVWDOO DQRWKHU GULYHU RU RXU V VWHP ZLOO EH XQDEOH WR ERRW WKH QH W WLPH RX UHVWDUW LW 7R LQVWDOO WKH VWDQGDUG LQGRZV 17 GULYHU...

Page 83: ...FWV EHIRUH FKHFNLQJ VSH FLILF GHYLFHV OLFN WKH PDOIXQFWLRQLQJ GHYLFH W SH LQ WKH HYLFH 0DQDJHU OLVW RXEOH FOLFN WKH LFRQ IRU WKH VSHFLILF GHYLFH LQ WKH H SDQGHG OLVW The Properties dialog box appears I WKHUH LV DQ 54 FRQIOLFW WKH HYLFH VWDWXV DUHD LQ WKH 3URSHUWLHV GLD ORJ ER UHSRUWV ZKDW H SDQVLRQ FDUGV RU GHYLFHV DUH VKDULQJ WKH GHYLFH V 54 5HVROYH WKH 54 FRQIOLFWV You can also use the Windows 9...

Page 84: ...oot the system 5HPRYH 0LFURVRIW QWHUQHW SORUHU LI LQVWDOOHG RQ RXU V VWHP Refer to Removing Internet Explorer 4 x From Your System in Chapter 4 of the Setup Guide QVHUW WKH LQGRZV 6HWXS RRW LVNHWWH LQWR GULYH DQG WKH 0LFURVRIW LQGRZV LQ WKH 520 GULYH 5HERRW WKH V VWHP WR UXQ WKH 6HWXS SURJUDP Click No in response to any version conflict messages presented during the reinstallation QVWDOO WKH QWHO ...

Page 85: ...ating system detects new hardware and the Update Device Driver Wizard window appears OLFN HV WR FRQWLQXH The system finds the hardware device driver on the hard disk drive and installs it OLFN LQLVK WR FRQWLQXH WKH ERRW URXWLQH KHQ SURPSWHG WR UHVWDUW WKH V VWHP FOLFN 2 QVWDOOLQJ WKH 86 6XSSOHPHQW If you have USB devices connected to your system you must install the Microsoft USB Supplement for Wi...

Page 86: ...WK RXU 86 GHYLFH LQVWDOO WKHP QRZ Refer to the documentation that came with the USB device for information on the drivers 5HLQVWDOOLQJ QWHUQHW SORUHU To install Internet Explorer 4 x follow these steps QVHUW WKH 0LFURVRIW QWHUQHW SORUHU LQWR RXU 520 RU GLJLWDO YHUVDWLOH GLVF UHDG RQO PHPRU 9 520 GULYH The setup program automatically starts the installation procedure Q WKH 0LFURVRIW QWHUQHW SORUHU ...

Page 87: ...LDORJ ER VHOHFW 8SJUDGH RQO QHZHU LWHPV DQG FOLFN 2 W WKH PHVVDJH Setup has finished installing components FOLFN 2 If you are prompted to close any open applications click OK W WKH PHVVDJH Setup must restart your computer FOLFN 2 WR UHERRW WKH V VWHP ...

Page 88: ...5 14 Dell Dimension XPS Dxxx Systems Reference and Troubleshooting Guide ...

Page 89: ...ty expansion card If software prob lems and conflicts have been eliminated follow these general steps to troubleshoot expansion cards 5HPRYH WKH FRPSXWHU FRYHU DV GHVFULEHG LQ 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHUµ LQ KDSWHU 5HPRYH DOO FDEOHV DWWDFKHG WR WKH H SDQVLRQ FDUGV 5HPRYH HDFK H SDQVLRQ FDUG DQG YHULI DQ MXPSHU RU VZLWFK VHWWLQJV 5HLQVWDOO WKH H SDQVLRQ FDUGV IXOO VHDWLQJ WKH FDUGV LQ W...

Page 90: ...l Dimension XPS Dxxx Systems Reference and Troubleshooting Guide LJXUH SDQVLRQ DUG QVWDOODWLRQ LJXUH QFRUUHFW SDQVLRQ DUG QVWDOODWLRQV fully seated not fully seated front edge not seated bracket caught in slot ...

Page 91: ...oper ties and then proceed to step 3 c Click the Diagnostics tab d Highlight the COM port that the modem is using e Click More Info to verify that the system can communicate with the modem If the modem reports information to the system the modem is operating properly 5HPRYH WKH FRPSXWHU FRYHU DV GHVFULEHG LQ 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHUµ LQ KDSWHU 5HPRYH WKH PRGHP IURP LWV QGXVWU 6WDQGD...

Page 92: ...rd video graphics array VGA mode as follows Reboot the system For Windows 95 press F8 when you see the Starting Windows 95 message and then select Safe Mode from the boot manager screen For Windows NT select Windows NT Workstation 4 0 VGA Mode from the boot manager screen Reinstall the video drivers as described in the documentation that came with the video card Perform the expansion card checks d...

Page 93: ...IXQFWLRQDO a Check the network card connector for physical damage b Ensure that the cable is inserted properly c Replace the patch cable or network cable from the wall jack to the computer d If replacing the patch cable or network cable does not solve the problem try moving the computer to another location on the network e If there is still a problem connecting to the network ensure that the right...

Page 94: ...G LQ QVWDOOLQJ D 00µ LQ KDSWHU 5HSODFH WKH FRPSXWHU FRYHU UHFRQQHFW WKH V VWHP WR SRZHU DQG WXUQ LW RQ QWHU WKH V VWHP VHWXS SURJUDP DQG YHULI 7RWDO 0HPRU RQ WKH 0DLQ VFUHHQ DJDLQ If the problem still exists and you have a single DIMM repeat the preceding steps installing the DIMM in a different socket If you have more than one DIMM try installing one at a time Install a known good DIMM if availab...

Page 95: ...checks refer to Drives in Chapter 4 and suspect a problem with a CD ROM or digital versatile disc read only memory DVD ROM drive perform the following checks Check for hardware conflicts as described in Resolving Software and Hardware Incompatibilities in Chapter 5 If you have Windows 95 double click the System icon in the Control Panel and check the Performance tab for any abnormal indications Cl...

Page 96: ... inch diskette drive c Disconnect all devices attached to the computer except the keyboard and monitor 5HLQVWDOO WKH YLGHR FDUG RQO PDNLQJ VXUH LW LV IXOO VHDWHG VHH LJXUH 5HSODFH WKH FRPSXWHU FRYHU UHFRQQHFW WKH V VWHP WR SRZHU DQG WXUQ LW RQ If the power indicator flashes or the system does not boot refer to Chapter 8 Getting Help for instructions on obtaining technical assistance NOTE System st...

Page 97: ...ting the cards does not correct the problem and if the problem is caused by a card not obtained from Dell contact the manufacturer Otherwise refer to Chapter 8 Getting Help for instructions on obtaining technical assistance 5HVHDWLQJ WKH 0LFURSURFHVVRU If you are instructed by a Dell technical support representative to reseat the single edge contact SEC cartridge and heat sink follow these steps 5...

Page 98: ...dge from the connector Do not rock the cartridge while removing it 3XOO RXW WKH FDUWULGJH UHOHDVH ODWFKHV XQWLO WKH VQDS LQWR SODFH 6OLGH WKH 6 FDUWULGJH LQWR WKH JXLGH EUDFNHW DVVHPEO ZLWK WKH KHDW VLQN WRZDUG WKH IURQW RI WKH FRPSXWHU DQG ILUPO VHDW WKH DVVHPEO You must use up to 25 pounds of force to seat the SEC cartridge Do not rock the cartridge while inserting it into the connector 6OLGH WK...

Page 99: ...Uµ LQ KDSWHU HW WKH FRPSXWHU GU IRU DW OHDVW KRXUV Make sure that it is thoroughly dry before proceeding 5HPRYH DOO H SDQVLRQ FDUGV LQVWDOOHG LQ WKH FRPSXWHU UHIHU WR 5HPRY LQJ SDQVLRQ DUGVµ LQ KDSWHU H FHSW WKH YLGHR FDUG 5HSODFH WKH FRPSXWHU FRYHU UHFRQQHFW WKH V VWHP WR SRZHU DQG WXUQ LW RQ If the system does not have power refer to Chapter 8 Getting Help for instructions on obtaining technical...

Page 100: ...WLRQV LQ WKH FRPSXWHU Check all power and interface cable connections for the drives Make sure all cables are securely and properly connected to the system board Verify that all expansion cards are firmly seated as shown in Figure 6 1 and that all components are properly seated in their connectors and sockets 5HSODFH WKH FRPSXWHU FRYHU DQG UHFRQQHFW WKH V VWHP WR SRZHU QVHUW WKH HOO LDJQRVWLFV LVN...

Page 101: ... number of times a test group or subtest runs Options to temporarily suspend testing if an error is detected or to end testing when an adjustable error limit is reached Status messages that inform you of test group and subtest progress Error messages that appear if any problems are detected The ability to display or print test results or to save the results in a file KHQ WR 8VH WKH HOO LDJQRVWLFV ...

Page 102: ...n appears followed by a message telling you that the diagnostics is loading When the Diagnostics Menu appears highlight an option and press Enter or press the key that corresponds to the highlighted letter for that option Table 7 1 describes the Diagnostics Menu options 5XQQLQJ WKH LDJQRVWLFV 2QFH Select Run All Tests or Run Quick Tests to check the operation of all major features of your computer...

Page 103: ...Q WHVWV XQDWWHQGHG DV IRU DQ RYHUQLJKW FKHFN VHW 3DXVH IRU 8VHU 5HVSRQVH WR 1R 6HOHFW WKH 5XQ PHQX DQG FKRRVH 2QH 6HOHFWHG RU OO 0DLQ 6FUHHQ RI WKH HOO LDJQRVWLFV When you select Run Specific Tests from the Diagnostics Menu the main screen of the diagnostics appears see Figure 7 1 Information is presented in the following five areas The top of the screen lists the version number of the diagnostics...

Page 104: ...s are reported The following subsections explain the Main Menu options RAM System Set Video Keyboard Mouse Diskette Drives IDE ATA ATAPI Devices Serial Infrared Ports Parallel Ports SCSI Devices Network Interface Audio Other NOTE The options displayed on the screen should reflect the hardware configuration of your computer system Dell Computer Corporation Dell Dimension XPS D300 Diagnostics Versio...

Page 105: ...ss Enter Press the up or down arrow key to change the highlighted test group To reverse a test group selection highlight the test group and press the Spacebar To clear all selections select Clear All Key Help displays a list of key controls available Quit Menu returns you to the Main Menu 6XEWHVW Most of the test groups consist of several subtests Use Subtest to select individual subtests within t...

Page 106: ... previ ous menu 2SWLRQV 8QGHU 6XEWHVW Options in the Subtest menu functions the same as it does in the Main Menu For information on this option refer to Options found later in this chapter 7HVW LPLWV 8QGHU 6XEWHVW Test Limits in the Subtest menu functions the same as it does in the Main Menu For information on this option refer to Test Limits found later in this chapter ERXW 8QGHU 6XEWHVW About in...

Page 107: ... maximum number of errors that can occur before testing is stopped The error count begins from zero each time you run a subtest test group or select All To change the default type a value If you type 0 zero there is no error limit Pause For User Response Yes No Default is Yes If this option is set to Yes the diagnostics pauses when the maximum error limit occurs or when user interaction is needed ...

Page 108: ...nformation about the subtest that is highlighted H HOS Key Help displays a list of key controls available for the selected option 4XLW Selecting Quit from the Main Menu exits the diagnostics When you return to the operating system environment remove the diagnostics diskette from drive A and reboot the system 87 21 W LV LPSRUWDQW WKDW RX TXLW WKH GLDJQRVWLFV FRUUHFWO EHFDXVH WKH SURJUDP ZULWHV GDWD...

Page 109: ...llowing symptoms usually warrant running a System Set test A program is not running as usual or a proven piece of software appears to mal function and you confirm that the software itself is not at fault by running it on another computer without problems 7DEOH 5 0 7HVW URXS 7HVW HVFULSWLRQ Quick Memory Performs an address check on all available RAM to make sure that the system properly sets and cl...

Page 110: ...ity and the reliability of data storage DMA Controller Tests the DMA controller and verifies the correct opera tion of its page and channel registers by writing patterns to the registers Real Time Clock Confirms the functionality and accuracy of the RTC Timers Checks the timers used by the microprocessor for event counting frequency generation and other functions Tests only functions that can be a...

Page 111: ...xt is displayed correctly but graphics are not run the Text Mode Character Text Mode Color Text Mode Pages and Graphics Mode tests NOTE The default limit for testing super video graphics array SVGA modes is No If you are testing with an SVGA capable monitor change the default to Yes to test the entire video subsystem 7DEOH 9LGHR 7HVW URXS 7HVW HVFULSWLRQ Video Memory Checks the read write capabili...

Page 112: ...HVW The Mouse Test checks the functionality of the mouse controller and the operation of the mouse buttons Mouse problems are as likely to originate in random access memory RAM as they are to be caused by a faulty mouse Three sources of RAM related problems include the configuration of a program which changes the function of the mouse memory resident programs and failure of a device driver the sof...

Page 113: ... messages appear on the screen Data on diskettes is corrupted or lost these problems may be intermittent 7 7 3 HYLFHV 7HVW URXS The IDE ATA ATAPI Devices Test Group checks the functionality of up to four devices two on each channel of any capacity as well as the hard disk drive controller Table 7 8 lists the tests If you check a hard disk drive to determine the amount of available space your opera...

Page 114: ...drive All of the subtests except for the Audio Test require a CD with data tracks The Audio Test requires a CD with audio tracks and either integrated audio or a Dell supported expansion card If a CD ROM drive is empty or if it contains a CD that does not have the required data or audio tracks depending on the tests you are running the tests will fail 7DEOH 7 7 3 HYLFHV 7HVW URXS 2SWLRQ HVFULSWLRQ...

Page 115: ...gest a port problem If a device works intermittently or produces intermittent errors the port may be faulty If the computer displays an error message that is related to the device connected to the serial port but corrections to the device do not resolve the error run the Serial Infrared Ports Test Group If your software and the diagnostics do not recognize that you have a serial port even though t...

Page 116: ...ating system to eliminate the software configuration as the cause of the problem After you eliminate incorrect system configuration settings device malfunctions and software errors as potential causes of port problems run the Parallel Ports Test Group to check the system hardware Although faulty devices or software errors may cause the following symptoms they also suggest a port problem If a devic...

Page 117: ...a problem while using an application on a CD the problem could result from the disc or from the drive When you encounter problems first try using a different CD If the problem recurs run the SCSI Devices Test Group These are the most common symptoms that might prompt you to test a SCSI device A SCSI hard disk drive fails during the boot routine Seek errors are reported by the operating system or a...

Page 118: ...r and a list of target devices attached to each adapter Device Self Test Causes the device to run its internal self test Seek Test Checks a device s ability to search for each block on the device Verify Test Positions the read write heads at each cylinder of a drive for reading data and allows the drive to verify that all tracks on the drive can be read correctly Read Test Positions the read write...

Page 119: ... The Audio Test Group functions only with integrated audio systems and certain sound cards purchased from Dell For some sound cards not all tests are applicable 7DEOH 1HWZRUN QWHUIDFH 7HVW URXS 2SWLRQ HVFULSWLRQ Registers Test Writes patterns to the writable registers in the NIC and reads the patterns back to verify whether they are accessible and able to retain data This test also checks interrup...

Page 120: ...nce of a DMA channel on the system chip set and determines if the DMA con troller and audio controller can exchange signals FM Sound Playback Tests whether the system can synthesize sounds and play them through the speakers Analog Sound Playback Tests whether the system can play sampled sounds through the speakers Record and Playback Checks the ability of the audio controller to gener ate a sample...

Page 121: ...GH HE VLWH KWWS ZZZ GHOO FRP IRU KHOS ZLWK LQVWDOODWLRQ DQG WURXEOHVKRRWLQJ SURFHGXUHV For more information refer to World Wide Web on the Internet found later in this chapter I WKH SUHFHGLQJ VWHSV KDYH QRW UHVROYHG WKH SUREOHP DQG RX QHHG WR WDON WR D HOO WHFKQLFLDQ RX FDQ FDOO HOO V WHFKQLFDO VXSSRUW VHUYLFH When prompted by Dell s automated telephone system enter your Express Ser vice Code to r...

Page 122: ...tem A large amount of data about your system can be accessed through the system sup port page including the following Technical Information Details on every aspect of your system including hard ware specifications Self Diagnostic Tools A system specific troubleshooting application for resolving many computer related issues by following interactive flowcharts Drivers Files and Utilities The latest ...

Page 123: ...ll Contact Numbers found later in this chapter 7HFK D 6HUYLFH Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of tech nical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax num...

Page 124: ...ame with your computer 3UREOHPV LWK RXU 2UGHU If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call refer to Dell Contact Numbers found later in this chapter 3URGXFW QIRUPDWLRQ If you need information about additiona...

Page 125: ...our receiving dock and returned to you HIRUH RX DOO NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 8 1 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be aske...

Page 126: ..._________________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ _____________...

Page 127: ...l number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the destina...

Page 128: ...0 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway ...

Page 129: ... 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 Brunei NOTE Customers in Brunei call Malaysia for sales customer and te...

Page 130: ...t BBS Austin Texas U S A 512 728 8528 TechFax toll free 1 800 950 1329 Chile Santiago NOTE Customers in Chile call the U S A for sales customer and tech nical assistance Sales Customer Support and Technical Support toll free 1230 020 4823 China Beijing NOTE Customers in China call Malay sia for customer assistance Customer Service Penang Malaysia 810 4949 Sales 6846 1122 extensions 8309 to 8314 Cz...

Page 131: ... Customer Care 06103 971 500 TechConnect BBS 06103 971 666 Sales 06103 971 460 Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Ireland Bray Customer Technical Support 1 850 543 543 Sales 1 850 235 235 SalesFax 0...

Page 132: ...aysia 810 4949 Fax 394 3122 Switchboard 287 5600 Latin America NOTE Customers in Latin America call the U S A for sales customer and technical assistance Customer Technical Support Austin Texas U S A 512 728 4093 Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S...

Page 133: ...0800 581 Malaysia Penang Technical Support toll free 1 800 888 298 Customer Service 04 810 4949 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico Colonia Granada NOTE Customers in Mexico call the U S A for access to the Automated Order Status System and AutoTech Automated Order Status System Austin Texas U S A 512 728 0685 AutoTech Automated technical support...

Page 134: ...tomer Service 22 67 50 00 Sales 67 125 711 Poland Warsaw Switchboard 60 61 999 Fax 60 61 998 Singapore Singapore NOTE Customers in Singapore call Malaysia for cus tomer assistance Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 04 810 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Switchboard 011 709 7700 Tec...

Page 135: ...1 Commercial Services 022 799 01 01 Customer Service 022 799 01 50 Fax 022 799 01 90 Taiwan NOTE Customers in Taiwan call Malaysia for cus tomer assistance Technical Support toll free 0080 651 226 0800 33 557 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 0080 651 228 0800 33 556 Corporate Sales toll free 0080 651 227 0800 33 555 Thailand NOTE Customers in Thailand call Mala...

Page 136: ...ical Support Return Material Authorization Numbers warranty repairs toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers warranty repairs toll free 1 800 234 1490 Dell Sales toll free 1 800 247 4618 Spare Parts Sales toll free ...

Page 137: ...am L1 cache 32 KB 16 KB data cache 16 KB instruction cache L2 cache 512 KB pipelined write back SRAM on the SEC Math coprocessor internal to microprocessor 6 VWHP QIRUPDWLRQ System chip set Intel 440LX PCIset Data bus width 64 bits Address bus width 32 bits DMA channels seven Interrupt levels 15 System BIOS chip 2 Mb 256 KB SDQVLRQ XV Bus types PCI version 2 1 ISA and AGP Bus speed AGP 66 MHz PCI ...

Page 138: ...r ISA expansion card connector size 98 pins ISA expansion card connector data width maximum 16 bits 6 VWHP ORFN System clock 66 MHz matches external processor speed Diskette communications ports 24 MHz from the system clock 0HPRU Architecture1 ECC or non ECC SDRAM modules DIMM sockets three gold contacts DIMM capacities 16 32 64 and 128 MB Standard RAM 32 MB non ECC Maximum RAM 384 MB Frequency 66...

Page 139: ... one 15 hole connector on video card Audio2 three miniature jacks for line in line out and microphone PS 2 style keyboard 6 pin mini DIN connector PS 2 compatible mouse 6 pin mini DIN connector MIDI game2 one 15 pin connector USB two USB compliant connectors Internally accessible Primary EIDE channel 40 pin connector on PCI local bus Secondary EIDE channel 40 pin connector on PCI local bus Diskett...

Page 140: ...without monitor Voltage 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz Backup battery 3 V CR2032 coin cell 3K VLFDO Mini tower chassis Height 43 69 cm 17 2 inches Width 20 32 cm 8 inches Depth 44 45 cm 17 5 inches Weight 11 3 to 13 6 kg 25 0 to 30 0 lb Desktop chassis Height 16 00 cm 6 3 inches Width 42 42 cm 16 7 inches Depth 44 45 cm 17 5 inches Weight 11 3 to 13 6 kg 25 0 to 30 0 lb 7DEOH 7HFKQLFDO...

Page 141: ...hock Operating left side for mini tower orientation and bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 16 to 3048 m3 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft 3 At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 7DEOH 7HFKQLFDO 6SHFLILFDWLRQV ...

Page 142: ...A 6 Dell Dimension XPS Dxxx Systems Reference and Troubleshooting Guide ...

Page 143: ...identify the incorrect configuration settings The system then prompts you to enter the system setup program to correct the setting You can use the system setup program as follows To change the system configuration information after you add change or remove any hardware in your system To set or change user selectable options for example the system password Dell recommends that you print the system ...

Page 144: ... WKH 6 VWHP 6HWXS 3URJUDP Table B 1 lists the keys you use to view or change information on the system setup screens and to exit the program 7DEOH 6 VWHP 6HWXS 1DYLJDWLRQ H V H V FWLRQ Displays help information Returns to the parent menu from a parent menu exits with out saving changes Moves the cursor up or down to select an item Moves the cursor to the previous or next menu option Increases or d...

Page 145: ...played screen The menu bar provides access to the following six screens Main screen Provides settings for the basic system configuration Advanced screen Provides detailed settings for some system features Security screen Provides indications and settings for system password and setup password Power screen Provides settings for the system power management features Boot screen Provides information a...

Page 146: ...m memory installed ranging from 32 to 384 MB in the three DIMM sockets on the system board BIOS Version Displays the version of the BIOS being used Service Tag Displays the system s service tag Language Indicates the language in which the system setup program is displayed System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Disket...

Page 147: ...IDE Master Submenu found later in this appendix Secondary IDE Master Identifies the first drive attached to the secondary EIDE interface usually a CD ROM or tape drive The format of this submenu is the same as the one described in Primary IDE Master Submenu found later in this appendix Secondary IDE Slave Identifies the second drive attached to the secondary EIDE interface usually a CD ROM or tape...

Page 148: ...t to Enabled When this option is set to Disabled default the diskette is not protected unless the write protect tab is in place NOTE The Glossary in the Online Guide defines abbreviations and acronyms 7DEOH 3ULPDU 0DVWHU 6XEPHQX 2SWLRQV 2SWLRQ XQFWLRQ Type Specifies the type of hard disk drive If the drive supports the auto detect feature set this option to Auto Cylinders Heads and Sectors can be ...

Page 149: ...e it by a Dell technical support representative Transfer Mode Selects method of moving data to and from the EIDE drive Options include Standard and the PIO modes 1 2 3 and 4 which can improve the performance of a hard disk drive The higher the PIO number the faster the transfer most newer drives support PIO 4 For the optimum transfer mode set Type to Auto If Type is set to Disabled PIO is turned o...

Page 150: ...disabling all cache memory on the microprocessor SEC cartridge ECC Configuration Appears on the screen only if the system detects an all ECC memory configuration Leave this option set to ECC default for optimum performance To disable ECC select non ECC Resource Configuration Displays the Resource Configuration submenu for allocating IRQs and memory ranges Refer to Resource Configuration Submenu fo...

Page 151: ... Settings are Available default and Reserved Memory Hole Settings are Disabled default Conventional and Extended Conventional turns system RAM off to free a 128 KB space starting at 512 KB for use with an expansion card Extended frees a 1 MB space starting at 15 MB IRQ Reservation Displays the IRQ Reservation submenu where you can set the following options IRQ n Reserves the specified IRQ for use ...

Page 152: ...XEPHQX 2SWLRQV 2SWLRQ XQFWLRQ Serial Port Configures the serial port Set this option to Auto default Enabled or Disabled If set to Enabled you can set the fol lowing additional options Base I O Address Available I O addresses are COM1 COM2 COM3 and COM4 Interrupt Available interrupts are IRQ3 and IRQ4 NOTE The Glossary in the Online Guide defines abbreviations and acronyms ...

Page 153: ...he integrated primary and secondary EIDE con trollers and detects the types of drives attached to them If set to Primary Secondary or Both the designated control ler s are enabled and the types of drives attached are displayed If set to either Primary or Secondary the other controller is not enabled and the IRQ it normally uses becomes available If set to Disabled the system cannot detect any driv...

Page 154: ...any characters per second are output during typematic operation Settings are Default typematic rate of 15 cps and Override which allows you to select from the following values 6 8 10 12 15 20 24 or 30 cps Keyboard type matic delay Specifies the amount of time a key must be pressed before the key repeat function starts Settings are Default type matic rate delay of 250 ms and Override which allows y...

Page 155: ...HQX 2SWLRQ 2SWLRQ XQFWLRQ Palette Snooping Allows an ISA expansion card to check a PCI expansion card for an updated graphics palette If this option is set to Disabled the ISA expansion card may not be updated along with the PCI expansion card NOTE The Glossary in the Online Guide defines abbreviations and acronyms ...

Page 156: ...etected in the event log View DMI Event log Click Enter to view the DMI Event Log To return to the DMI Event Logging submenu click Continue in the DMI Event Log window Clear all DMI Event logs Clears the DMI Event Log when the system restarts if set to Yes Retains the event log information if set to No default Event logging Permits logging of DMI events Set this option to No if no record of DMI ev...

Page 157: ...clear a system password which controls access to the computer at start up Set Setup Password Allows assigning changing or clearing a setup password The setup password provides access to both the computer and the system setup program Unattended Start If this option is set to Enabled and a system password is set the system boots normally but the keyboard and the mouse are locked until the system pas...

Page 158: ...fore certain system components enter a low power mode To disable power management set this option to 0 Hard Drive When set to Enabled default Hard Drive allows most EIDE hard disk drives to automatically switch into low power mode after a specified period of system inactivity called a time out The time out period is set with the Inactivity Timer option When Hard Drive is set to Disabled hard disk ...

Page 159: ...stalled video card sup ports this feature 87 21 HIRUH HQDEOLQJ WKLV RSWLRQ FKHFN WKH PRQLWRU GRFXPHQWDWLRQ WR PDNH VXUH WKDW WKH PRQL WRU LV 306 FRPSOLDQW RWKHUZLVH WKHUH LV D ULVN RI GDPDJLQJ WKH PRQLWRU This option enables or disables the VESA power manage ment option for the monitor during periods of system inactivity 7DEOH 3RZHU 6FUHHQ 0HQX 2SWLRQV FRQWLQXHG 2SWLRQ XQFWLRQ NOTE The Glossary in...

Page 160: ...t Settings for this option are Removable Devices default Normally diskette drive A Hard Drive Hard disk drive connected to primary EIDE channel ATAPI CD ROM Drive CD ROM drive Network Boot Drive on the network server Disabled First boot device not available Second Boot Device Determines which device the system tries to boot from if it cannot boot from the device selected for First Boot Device Sett...

Page 161: ...the operating sys tem from the first device listed To select a new boot device reorder the list Use the up or down arrow key to highlight a device and press the plus or minus key to move the item up or down the list If no operating system is found on the boot device the system attempts to boot from each successive device until an operating system is found Bootable ISA Cards Same as preceding item ...

Page 162: ... Legacy Floppy Drives The operating system assigns drive letters to removable devices in the order listed on the Removable Devices sub menu To change the drive designations reorder the list Use the up or down arrow key to highlight a device and press the plus or minus key to move the item up or down the list NOTE The Glossary in the Online Guide defines abbreviations and acronyms ...

Page 163: ... all options to their original default settings but does not exit the system setup program Load Custom Defaults Loads settings saved using Save Custom Defaults option Press Enter Then press Spacebar to select Yes or No at the confirmation pop up menu and press Enter again Save Custom Defaults Saves any changes you have made but does not exit the sys tem setup program Discard Changes Discards any c...

Page 164: ... 5HPRYH WKH FRPSXWHU FRYHU DV GHVFULEHG LQ 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHUµ LQ KDSWHU 5HIHU WR LJXUH DQG 7DEOH IRU WKH ORFDWLRQ DQG VHWWLQJV RI WKH FRQILJXUDWLRQ MXPSHU RQ WKH V VWHP ERDUG 0RYH WKH MXPSHU SOXJ WR WKH 0DLQWHQDQFH PRGH VHWWLQJ SLQV DQG MXPSHUHG 5HSODFH WKH FRPSXWHU FRYHU UHFRQQHFW RXU FRPSXWHU WR SRZHU DQG WXUQ LW RQ The system boots directly into the Maintenance screen of t...

Page 165: ...steps QWHU WKH V VWHP VHWXS SURJUDP DV GHVFULEHG DW WKH EHJLQQLQJ RI WKLV DSSHQGL 3UHVV WKH ULJKW DUURZ NH WR PRYH WR WKH GYDQFHG PHQX 3UHVV WKH GRZQ DUURZ NH WR KLJKOLJKW 5HVHW RQILJXUDWLRQ DWD 7KHQ SUHVV WKH SOXV NH WR FKDQJH WKH VHWWLQJ WR HV UHIHU WR 7DEOH 3UHVV WR H LW WKH SURJUDP DQG UHERRW WKH V VWHP ...

Page 166: ...B 24 Dell Dimension XPS Dxxx Systems Reference and Troubleshooting Guide ...

Page 167: ... a burst of three short beeps and two more single beeps beep code 1 3 1 1 means that the system has encountered a dynamic random access memory DRAM refresh error condition NOTE It is normal for the computer to emit a single beep during the boot routine If the boot routine completes successfully this single beep is not considered a beep code If the system emits a beep code and then fails to boot wr...

Page 168: ...ry defective or not present Reseat the DIMMs as described in Reseating DIMMs in Chapter 6 1 3 4 1 RAM failure on line xxx Reseat the DIMMs as described in Reseating DIMMs in Chapter 6 1 3 4 3 RAM failure on data bits xxx of low byte on memory bus Reseat the DIMMs as described in Reseating DIMMs in Chapter 6 1 4 1 1 RAM failure on data bits xxx of high byte on memory bus Reseat the DIMMs as describ...

Page 169: ...offset nnnn Extended memory is not working correctly or is not configured correctly at offset nnnn If you receive this message after making changes in the system setup program enter the pro gram and restore the original value s If the problem persists refer to Chapter 8 Getting Help for instructions on obtaining technical assistance Failing Bits nnnn nnnn is a map of the bits at the RAM address in...

Page 170: ...s to their defaults If the problem persists refer to Chapter 8 Getting Help for instructions on obtaining tech nical assistance Invalid system con figuration data The system configura tion information in the system setup program is incorrect or the battery charge may be low Enter the system setup program and verify the system configura tion information then reboot the computer If the problem per s...

Page 171: ...n the system bus The BIOS attempts to locate the address and display it nnnn if it cannot locate the address it displays instead If you receive this message after making changes in the system setup program enter the pro gram and restore the original value s If the problem persists refer to Chapter 8 Getting Help for instructions on obtaining technical assistance Parity check 2 nnnn A parity error ...

Page 172: ...al value s If the problem persists refer to Chapter 8 Getting Help for instructions on obtaining technical assistance Resource allocation conflict on motherboard The system cannot con figure all system board devices without a resource conflict Run the system setup program and try to resolve any obvious resource conflicts If the message reappears set the configuration jumper to Maintenance mode ref...

Page 173: ...n application that changes data stored in CMOS Run the system setup program and reconfigure the system by either reverting to the default values or making your own selections System RAM failed at offset nnnn System RAM failed at offset nnnn in the 64 KB block in which the error was detected If you receive this message after making changes in the system setup program enter the pro gram and restore ...

Page 174: ...UMB indicating released segments of the BIOS which may be reclaimed by a virtual memory manager No action is necessary Video BIOS shadowed The video BIOS has been successfully cop ied to shadow RAM No action is necessary 7DEOH 6 VWHP 0HVVDJHV FRQWLQXHG 0HVVDJH 3RVVLEOH DXVH RUUHFWLYH FWLRQ NOTE The Glossary in the Online Guide defines abbreviations and acronyms ...

Page 175: ... your authority to operate this equipment 1RWLFH ERXW 6KLHOGHG DEOHV 8VH RQO VKLHOGHG FDEOHV IRU FRQQHFWLQJ SHULSKHUDOV WR DQ HOO GHYLFH WR UHGXFH WKH SRVVLELOLW RI LQWHUIHUHQFH ZLWK UDGLR DQG WHOHYLVLRQ UHFHSWLRQ 8VLQJ VKLHOGHG FDEOHV HQVXUHV WKDW RX PDLQWDLQ WKH DSSURSULDWH UDGLR IUHTXHQF HPLVVLRQV FRPSOLDQFH IRU D ODVV GHYLFH RU FHUWLILFDWLRQ IRU D ODVV GHYLFH RI WKLV SURGXFW RU SDUDOOHO SULQWH...

Page 176: ...the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a representative of Dell Computer Corporation or an experienced radio television technician for additional suggestions You may find the following book l...

Page 177: ...ics of Information Technology Equipment NOTE EN 55022 emissions requirements provide for two classifications Class A and Class B If any one of the registration labels located on the bottom or back panel of your computer on card mounting brackets or on the cards themselves carries an FCC Class A rating the following warning applies to your system 51 1 7KLV LV D ODVV SURGXFW Q D GRPHVWLF HQYLURQPHQW...

Page 178: ...on the cards themselves If any one of the labels carries an FCC Class A designation your entire system is considered to be VCCI Class A ITE If all labels carry either an FCC Class B identification number or the FCC logo your system is considered to be VCCI Class B ITE Once you have determined your system s VCCI classification read the appropriate VCCI notice Note that VCCI regulations provide that...

Page 179: ...M 024 Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 V C A 10 Frequency 60 50 Hz Current consumption 6 0 3 ...

Page 180: ...itos de la Norma Oficial Mexicana NOM 024 Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 230 V C A...

Page 181: ...stem is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWare products Monitors key boards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through...

Page 182: ...dress in the continental U S or Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a ...

Page 183: ...QDGD 2QO If you are an end user customer who bought products directly from a Dell company you may return them to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid This refund will not include any shipping and handling charges shown on your invoice If you are an organization who bought the products from Dell under a written agreement with Dell th...

Page 184: ...E 4 Dell Dimension XPS Dxxx Systems Reference and Troubleshooting Guide ...

Page 185: ...5 1 AutoTech service 8 3 backup devices 1 5 basic input output system See BIOS battery location 2 6 replacing 2 17 beep codes C 1 bezel removing and replacing 3 1 BIOS 1 2 boot routine 4 2 Boot screen system setup program B 17 bus mastering EIDE drivers 5 6 cables DC power 3 5 drive interface 3 5 SCSI cables 3 18 cables See also DC power cables interface cables cache memory 1 1 A 1 calling Dell 8 ...

Page 186: ...DE channel 2 6 SCSI hard disk drive access indicator cable 2 6 secondary EIDE channel 2 6 serial port 2 6 USB 2 6 cover removing and replacing 2 2 DC power cables about 2 3 3 5 location 2 4 2 5 Dell Diagnostics about 7 1 diskette 7 2 menus 7 4 starting 7 2 tests 7 8 diagnosing problems 1 3 4 1 8 1 Diagnostics Checklist 8 6 diagnostics See Dell Diagnostics digital versatile disc read only memory Se...

Page 187: ...B 1 list C 2 ESD viii Exit screen system setup program B 21 expansion cards about 2 10 connectors 2 6 2 11 installing 2 11 removing 2 13 troubleshooting 6 1 Extended Capabilities Port See ECP exterior cleaning of system 1 6 fan connector 2 6 location 2 4 2 5 filler brackets 2 4 2 5 2 11 2 14 fixing problems 8 1 floppy drives See diskette drives formatting EIDE hard disk drives 3 17 SCSI hard disk ...

Page 188: ... removing 2 13 jacks line in 2 6 line out 2 6 microphone 2 6 jumpers about 2 8 configuration jumper settings 2 9 location 2 6 keyboard cleaning 1 6 keyboard connector 2 6 Keyboard Test Group 7 12 keys and key combinations system setup program B 2 line conditioners 1 7 line in jack 2 6 line out jack 2 6 logical formatting 3 17 3 21 0 Main Menu Dell Diagnostics 7 5 Main screen system setup program B...

Page 189: ...orts Test Group 7 16 Serial Infrared Ports Test Group 7 15 USB 2 6 POST beep codes C 1 power button 2 4 2 5 power protection devices 1 7 Power screen system setup program B 16 power sources troubleshooting 4 3 power supply cables See DC power cables input connectors 2 6 location 2 4 2 5 primary EIDE channel connector 2 6 problems diagnosing 4 1 help tools 8 1 with your order 8 4 product informatio...

Page 190: ...formation See system setup program system memory See memory system messages list C 2 System Set Test Group 7 9 system setup program about B 1 Advanced screen B 7 Boot screen B 17 configuration options B 3 copying or printing information B 1 Diskette Options Submenu B 5 DMI Event Logging submenu B 14 entering B 2 error messages B 1 Exit screen B 21 Hard Drive submenu B 19 help information B 3 key f...

Page 191: ...ographical conventions xi 8 uninterruptible power supply See UPS upgrade options available 1 3 expansion cards 2 11 memory 2 14 unpacking 2 2 UPS 1 7 USB connectors 2 6 USB supplement 5 11 9 video functions testing 7 11 Video Test Group 7 11 warnings v vi xi 2 1 2 3 warranty information x E 1 warranty repair or credit 8 4 Windows 95 audio drivers 5 4 bus mastering EIDE driver 5 6 reinstalling 5 9 ...

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