Dell Dimension 2010, Setup Manual

Page: 52 / 90

50
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
1.
See “Solving Problems” on page 30 for
information and procedures that pertain to
the problem your computer is experiencing.
2.
See “Dell Diagnostics” on page 39 for
procedures on how to run Dell Diagnostics.
3. Fill out the “Diagnostic Checklist” on
page 53.
4. Use Dell’s extensive suite of online services
available at Dell Support ( support.dell.com )
for help with installation and troubleshooting
procedures. See “Online Services” on
page 51 for a more extensive list of Dell
Support online.
5. If the preceding steps have not resolved the
problem, see “Contacting Dell” on page 54.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and
follow the directions.
NOTE:
Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.