Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see
Dell SupportAssist OS Recovery User's Guide
at
www.dell.com/serviceabilitytools
. Click
SupportAssist
and then, click
SupportAssist OS Recovery
.
Battery status lights
If the computer is connected to an electrical outlet, the battery light operates as follows:
Alternately
blinking amber
light and white
light
An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. Re-plug battery
connector, replace battery if the issue reoccurs.
Alternately
blinking amber
light with steady
white light
Temporary battery failure with AC adapter present. Re-plug battery connector, replace battery if the
issue reoccurs.
Constantly
blinking amber
light
Fatal battery failure with AC adapter present. Fetal battery, replace the battery.
Light off
Battery in full charge mode with AC adapter present.
White light on
Battery in charge mode with AC adapter present.
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Troubleshooting
