Dell Canvas 27 User Manual Download Page 13

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About Your Dell Canvas 27

│

OS Compatibility

Canvas Hardware

Canvas Software Support

Windows 10 Creators
Update

Fully validated and

supported, but not WHQL

submitted

Fully validated and

supported

Fully supported

Windows 10 - Pre
Creators Update

Validated, but not WHQL

submitted

Not validated

Tech Support

provided, will

recommend latest

Win 10

Windows 8 (all flavors) Validated, but not WHQL

submitted

Not validated

No Tech Support

Windows 7 (all flavors) Validated, but not WHQL

submitted

Not validated

No Tech Support

Linux / Ubuntu /
CentOS

Not validated

No Tech Support

NOTE: Windows Hardware Quality Labs testing or WHQL Testing is Microsoft’s

testing process which involves running a series of tests on third-party hardware or
software, and then submitting the log files from these tests to Microsoft for review.

Summary of Contents for Canvas 27

Page 1: ...Model Dell Canvas 27 Regulatory model Z01C Dell Canvas 27 User s Guide ...

Page 2: ...demarks may be trademarks of their respective owners 2017 08 Rev X06 NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death ...

Page 3: ...cover 25 Connecting Your Dell Canvas 27 26 Organizing Your Cables 28 Stand Optional 29 VESA wall mounting Optional 31 Operating the Dell Canvas 27 32 Turning on the Dell Canvas 27 32 Using the On Screen Display OSD button 32 Using the On Screen Display OSD Menu 34 Display Pen and Touch Settings 47 Troubleshooting 49 Self Test 49 Built in Diagnostics 51 Common Problems 52 Product Specific Problems ...

Page 4: ...4 Contents Safety Instructions 55 FCC Notices U S only and Other Regulatory Information 55 Contacting Dell 55 Setting Up Your Dell Canvas 27 56 Maintenance Guidelines 58 ...

Page 5: ...that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your Dell Canvas 27 Some features or media may not be available in certain countries Dell Canvas 27 Power cable Power adapter mini HDMI to HDMI cable USB cable Type C to Type C USB cable Type C to Type A ...

Page 6: ...t Your Dell Canvas 27 mini DP to DP cable mini DP to mini DP cable Canvas Pen Nib holder Dial totem Cleaning cloth Quick Start Guide Safety Environmental and Regulatory Information Factory Calibration Report ...

Page 7: ... powered by the Windows 10 Creators Version 1703 or higher update Optimize eye comfort with a flicker free screen The possible long term effects of blue light emission from the display may cause damage to the eyes including eye fatigue or digital eye strain ComfortView feature is designed to reduce the amount of blue light emitted from the display to optimize eye comfort Select ComfortView preset ...

Page 8: ... Description 1 Touchscreen button NOTE The Touchscreen button is set to ON by default You can use the Touchscreen button to turn off the functionality 2 OSD On Screen Display button For more information see Operating the Dell Canvas 27 3 Power on off button with LED indicator ...

Page 9: ...ector When a mini HDMI cable is connected it can only be used as a monitor 6 mini DP connector When a mini DP cable is connected it can only be used as a monitor 7 USB Type C host system connectivity When a Type C to Type C cable is connected from the Dell Canvas to the host computer it supports USB 3 0 for data and DP for video if host system supports DP Alt mode In this case Connect C to A cable...

Page 10: ...s a The downstream port USB connector supports USB and charging BC 1 2 function b When using downstream port USB connector then must connect the USB cable from upstream Type C port to host system USB cable can be Type C to Type C or Type C to Type A cable 3 USB 3 0 Type A downstream ports NOTE If a user is connecting a phone or tablet to the downstream ports then they need to use the cable that ca...

Page 11: ... x 0 2331 mm Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 270 cd m typical Contrast ratio 1000 to 1 typical Dynamic contrast ratio 8 000 000 1 Backlight White LED EDGELIGHT system Response Time 14 ms typical G to G Color depth 1 07 Billion colors 10 Bit Color gamut AdobeRGB sRGB Rec709 DCI P3 109 CIE1931 124 CIE1976 Host connectivity 1 x USB Type C upstream port support DP ...

Page 12: ...pps Pressure Resolution 1024 levels full scale Note 4 Note 1 The Pen Digitizer Unit and pen only at ordinary temperature Note 2 The pen held vertically at 7 mm high from sensor film Note 3 The pen held in the center of the active area Note 4 UP pen only Touch Type Projected Capacitive System Panel Diagonal 27 inch Active Area Horizontal 598 74 mm 23 57 inches Vertical 337 66 mm 13 29 inches Area 2...

Page 13: ...vided will recommend latest Win 10 Windows 8 all flavors Validated but not WHQL submitted Not validated No Tech Support Windows 7 all flavors Validated but not WHQL submitted Not validated No Tech Support Linux Ubuntu CentOS Not validated Not validated No Tech Support NOTE Windows Hardware Quality Labs testing or WHQL Testing is Microsoft s testing process which involves running a series of tests ...

Page 14: ...ate 2 81 dBm Enhanced Data Rate 0 58 dBm Bluetooth Low Energy 3 16 dBm Bandwidth Basic Data Rate 1 MHz Enhanced Data Rate 1 3 MHz Bluetooth Low Energy 1 MHz Emission Designation Class2 Emission Class Basic Data Rate F1D Enhanced Data Rate G1D Bluetooth Low Energy F1D Number of Channel Basic Data Rate 79 Channels Enhanced Data Rate 79 Channels Bluetooth Low Energy 40 Channels Spurious Emission Tran...

Page 15: ... x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 0 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 VESA 2048 x 1080 26 27 24 58 22 VESA 2048 x 1080 66 58 60 147 ...

Page 16: ...3KV AC source for test Brand Manufacturer Model Dell Delta DA130PM130 Dell Chicony HA130PM130 Physical Characteristics Connector type mini HDMI connector mini DP connector Audio jack USB 3 0 Type C downstream port USB 3 0 and DP Type C upstream port USB 3 0 Type A downstream port Signal cable type in box mini DP to DP 2 5 M cable mini DP to mini DP 2 5 M cable Mini HDMI to HDMI 2 5 M cable USB Typ...

Page 17: ...e Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 168 9 BTU hour maximum 163 8 BTU hour typical ...

Page 18: ... automatic power saving feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 49 5 W maximum 48 W typical Active off mode Inactive Inactive Off White Glowing Less than 0 5 W Switch off Off Less than 0 5 W The OSD operates only in the normal operation mode If you press any button in the active off mode the following mess...

Page 19: ... mini DP connector Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 n 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 DP_PWR ...

Page 20: ...signal cable 1 TMDS Data2 Shield 2 TMDS Data 2 3 TMDS Data 2 4 TMDS Data 1 Shield 5 TMDS Data 1 6 TMDS Data 1 7 TMDS Data 0 Shield 8 TMDS Data 0 9 TMDS Data 0 10 TMDS Clock Shield 11 TMDS Clock 12 TMDS Clock 13 DDC CEC Ground 14 CEC 15 SCL 16 SDA 17 Reserved 18 5 V Power 19 Hot Plug Detect ...

Page 21: ...tor 1 x downstream and 1 x upstream Pin Signal Assignment Pin Signal Assignment A1 GND B12 GND A2 TX1 B11 RX1 A3 TX1 B10 RX1 A4 VBUS B9 VBUS A5 CC B8 SBU2 A6 D B7 D A7 D B6 D A8 SBU1 B5 VCONN A9 VBUS B4 VBUS A10 RX2 B3 TX2 A11 RX2 B2 TX2 A12 GND B1 GND ...

Page 22: ...22 About Your Dell Canvas 27 USB 3 0 Type A downstream port Pin number Signal name 1 VBUS 2 D 3 D 4 GND 5 StdA_SSRX 6 StdA_SSRX 7 GND_DRAIN 8 StdA_SSTX 9 StdA_SSTX Shell Shield ...

Page 23: ...creen to be displayed 2 The Windows 10 screen appears 3 The Canvas Connect Windows Store application downloads in the background Please wait until the Canvas Connect application appears in the Recently Added list or search for Canvas Connect in your Start Menu Launch the Canvas Connect application ...

Page 24: ...ication helps the user get all the new software drivers and firmware Updates to these components are also delivered via the Canvas Installer as and when they are available LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or us...

Page 25: ...ng the IO cover CAUTION Place Dell Canvas 27 on a flat clean and soft surface to avoid scratching the display panel To remove the IO cover The mylar or the protective cover should not be removed while placing face down Open the kickstand Open the IO cover as shown above ...

Page 26: ...ur Dell Canvas 27 requires USB and video signals to properly function Some host computers have USB Type C ports that are architected to carry DisplayPort signals When connecting your Dell Canvas 27 to this type of port you will only need a single cable to deliver USB and video If your host computer does not have USB Type C or the USB Type C port does not carry DisplayPort then you will need to con...

Page 27: ...Setting Up the Dell Canvas 27 27 Connecting the USB Type C to Type C cable Connecting power to the Dell Canvas 27 Connecting power adapter to wall socket and powering on ...

Page 28: ... the Dell Canvas 27 Organizing Your Cables After attaching all necessary cables to your Dell Canvas 27 and the host computer see Connecting Your Dell Canvas 27 for cable attachment organize all cables as shown above ...

Page 29: ...low the direction of the arrow and press the riser latch to open the stand Follow the arrow printing indicator on the Dell Canvas 27 back cover to place the Dell Canvas 27 on the Stand NOTE Ensure to place the Dell Canvas 27 screen and the Stand in an angle slightly less than 90 degrees to avoid the system falling forward before it is secured ...

Page 30: ...n the cables into Dell Canvas 27 Close the FlipStand Ensure the two screws are firmly fixed to the screw holes and that the stand and Canvas fit together Replace the Clearwater Display IO cover Slide the latch on either side of stand s back ...

Page 31: ...ng the VESA optional purchase a Place the VESA mount on the back of Dell Canvas 27 Use a Phillips crosshead screwdriver to tighten the screws b Follow the direction of the arrow and push the VESA cover until it snaps into place c Use a Phillips crosshead screwdriver to tighten the screws 3 Attach the mounting bracket from the wall mounting kit to the Dell Canvas 27 4 Mount the Dell Canvas 27 on th...

Page 32: ...s 27 The white LED indicates the Dell Canvas 27 is On and fully functional A glowing white LED indicates DPMS Power Save Mode Using the On Screen Display OSD button Press the OSD button located next to the power button to enable the OSD input An OSD shows the numeric values of the characteristics as they change when you select these icons ...

Page 33: ...ut key Preset Modes Touch this icon to choose from a list of preset color modes 2 Shortcut key Input Source Touch this icon to choose from a list of Input Source 3 Menu Touch menu icon to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Touch this icon to exit the OSD main menu ...

Page 34: ...menu to disappear 1 Touch the icon to launch the OSD menu and display the main menu 2 You can touch screen to select the desired menu 3 Touch the and icons to select the desired parameter 4 Touch the icon to exit the OSD main menu Front Panel icon Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 Right Left Use the Right increase and Left decrease k...

Page 35: ...disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Touch the icon to increase contrast and touch the icon to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the Dell Canvas 27 Input Source Use the Input Source menu to select between different video ...

Page 36: ...ct Select Auto Select the Dell Canvas 27 scans for available input sources Reset Input Source Resets your Dell Canvas 27 s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Preset Modes When you select Preset Modes you can choose Standard ComfortView Movie Game Color Temp Color Space or Custom Color from the list Standard Default color settings...

Page 37: ... gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Movie Ideal for movies Game Ideal for most gaming applications Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K or cooler with blue tint with slider set at 10 000K Color Space Allows users to s...

Page 38: ...reset color mode Select the Gain Offset Hue Saturation Gain Select it to adjust input RGB signal gain level default value are 100 Offset Select it to adjust RGB black level offset value default value are 50 to control your Dell Canvas 27 base color Hue Select it to adjust RGBCMY hue value individually default value are 50 Saturation Select it to adjust RGBCMY saturation value individually default ...

Page 39: ...ini DP DP cable YPbPr Select this option if your DVD player supports only YPbPr output Gamma Allows you to set the display Gamma according to your system Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Res...

Page 40: ...llows you to increase the level of contrast to provide sharper and more detailed image quality Touch screen to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Uniformity Compen sation Select screen brightness and color uniformity compensation settings Off is factory setting by defa...

Page 41: ...sparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and icons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All touch key are locked NOTE Lock function Either soft lock through OSD menu or hard lock Pre...

Page 42: ...hortcut key USB Allows you to enable or disable USB downstream ports charger function during Dell Canvas 27 standby mode NOTE USB ON OFF under standby mode is only available when the USB Type C upstream cable is unplugged This option will be greyed out when the USB Type C upstream cable is plugged in Reset Persona lization Restores shortcut keys to factory defaults ...

Page 43: ...anvas Bluetooth cannot be used if the connected system has an active Bluetooth module Only 1 Bluetooth device can be supported by the OS Audio source Allows you to set the audio source from the mini HDMI mDP or USB DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the Dell Canvas 27 settings using software on your computer Select Disable to turn off this feature Enable this...

Page 44: ...nable to start the process Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE Dell Canvas 27 has a built in feature to automatically calibrate the brightness to compensate for LED aging OSD Warning Messages When the Dynamic Contrast feature is enabled in these preset modes Game or Movie manual brightness adju...

Page 45: ...ications for the Horizontal and Vertical frequency ranges addressable by Dell Canvas 27 Recommended mode is 2560 x 1440 You can see the following message before the DDC CI function is disabled When the Dell Canvas 27 enters the Power Save mode the following message appears Activate the computer and wake up the Dell Canvas 27 to gain access to the OSD If you press any button other than the power bu...

Page 46: ... the Dell Canvas 27 If either mini DP mini HDMI USB Type C input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Page 47: ...an do this one of two ways Option 1 1 Make Canvas the main display by opening the Display Settings a Start Settings System Display 2 Select the display icon that represents the Dell Canvas 3 Check the box Make this my main display while the Dell Canvas icon is selected to make Canvas your main display This will ensure pen and touch are correctly associated with Canvas and make your on screen keybo...

Page 48: ...tched to Dell Canvas when you connect it you can manually switch the audio output back to the device of your choice 1 Type audio in the search field on the taskbar 2 Select Manage audio devices from the search results This will open the Sound control panel 3 On the Playback tab click on the audio playback device you want to use to play audio 4 With the correct device selected click on the Set Defa...

Page 49: ...and computer are properly connected but the Dell Canvas 27 screen remains dark run the Dell Canvas 27 self test by performing the following steps 1 Turn off both your computer and the Dell Canvas 27 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back the computer 3 Turn on the Dell Canvas 27 4 Try a know...

Page 50: ...onnected or damaged 8 Turn off your Dell Canvas 27 and reconnect the video cable then turn on both your computer and the Dell Canvas 27 If your Dell Canvas 27 screen remains blank after you use the previous procedure check your video controller and computer because your Dell Canvas 27 is functioning properly ...

Page 51: ...ostics 1 Make sure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or Dell Canvas 27 The Dell Canvas 27 then goes into the self test mode 3 Press and hold OSD button at the left of power button see Front view over 8 seconds until diagnostic mode had been started 4 Touch anywhere on the screen to change pattern 5 Inspe...

Page 52: ...nput Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that can o...

Page 53: ...d appears on the screen Use the Power Management feature to turn off the Dell Canvas 27 at all times when not in use for more information see Power Management Modes Alternatively use a dynamically changing screensaver Enable LCD Conditioning Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill ent...

Page 54: ...nostics Universal Serial Bus USB Specific Problems Specific Symptoms What You Experience Possible Solutions USB interface is not working USB peripherals are not working Check that your Dell Canvas 27 is turned ON Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Switch off and then turn on the Dell Canvas 27 again Reboot the computer Some USB devices ...

Page 55: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Page 56: ...d click Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter...

Page 57: ...vers for your graphics adapter attempt to set the resolution to 2560 x 1440 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Page 58: ...n cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the Dell Canvas 27 If you notice white powder when you unpack your Dell Canvas 27 wipe it off with a cloth Handle your Dell Canvas 2...

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