Dell Alienware M14x MOBILE Manual Download Page 85

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CHAPTER 5: TROUBLESHOOTING

Software Diagnostic Tools

Enhanced Pre-Boot System Assessment (ePSA)

The computer runs the Enhanced Pre-boot System Assessment (ePSA), a series of initial tests

of your system board, keyboard, display, memory, hard drive, etc.

To invoke ePSA:

Turn on (or restart) your computer.

When the Alienware logo appears, press <F12> immediately.

NOTE:

If you wait too long and the operating system logo appears, continue to wait until

you see the Microsoft Windows desktop; then, shut down your computer and try again.

Select

Diagnostics

from the menu and press <Enter>.

Summary of Contents for Alienware M14x MOBILE

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Page 3: ...ALIENWARE M14x MOBILE MANUAL ...

Page 4: ...on of Dell Inc is strictly prohibited Trademarks used in this manual Alienware AlienFX and the AlienHead logo are trademarks or registered trademarks of Alienware Corporation Dell is a trademark of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel Centrino and SpeedS...

Page 5: ... Network Cable Optional 14 Set Up Microsoft Windows 15 Set Up Wireless Display Optional 16 Connect to the Internet Optional 19 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 23 Left View Features 24 Right View Features 28 Back View Features 29 Display Features 30 Computer Base and Keyboard Features 32 Power Button 34 Function Keys 36 CONTENTS ...

Page 6: ...mus Technology 48 Free Fall Sensor 50 FastAccess Facial Recognition Optional 50 Configuring the BIOS 51 CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 65 Before You Begin 66 Replacing the Battery Pack 70 Upgrading or Replacing Memory 74 CHAPTER 5 TROUBLESHOOTING 79 Basic Hints and Tips 80 Backup and General Maintenance 81 Software Diagnostic Tools 83 Answers to Common Problems 85 ...

Page 7: ...5 CONTENTS CHAPTER 6 SYSTEM RECOVERY 93 AlienRespawn 94 My Dell Downloads 98 CHAPTER 7 SPECIFICATIONS 99 APPENDIX 113 GENERAL AND ELECTRICAL SAFETY PRECAUTIONS 114 Contacting Alienware 117 ...

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Page 9: ... machine meets or exceeds our very demanding criteria We have tested your machine extensively in order to ensure that you enjoy the highest levels of performance In addition to a standard burn in period your system has been evaluated using real world tools such as synthetic performance benchmarks We invite you to share your experience with your new high performance computer with us so please do no...

Page 10: ... 8 ...

Page 11: ...CHAPTER 1 SETTING UP YOUR LAPTOP CHAPTER 1 SETTING UP YOUR LAPTOP ...

Page 12: ... may have occurred during shipment Report any missing components or damaged items to customer service within 5 days of receiving the shipment Anything reported missing or damaged after the first 5 days of receiving a shipment will not be honored Some of the most common items to check for include Laptop and AC adapter with power cable Microsoft CD key located at the bottom of the laptop Monitor wit...

Page 13: ...t staff is available to assist you Placing Your Laptop WARNING Do not place the laptop near or over a radiator or heating vent If your laptop is placed in a cabinet ensure that adequate ventilation is provided Do not place the laptop in a humid location or in any area where the laptop may be exposed to rain or water Be careful not to spill liquid of any kind on or into the laptop When placing your...

Page 14: ...WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage ...

Page 15: ...CHAPTER 1 SETTING UP YOUR LAPTOP 13 Press the Power Button ...

Page 16: ...CHAPTER 1 SETTING UP YOUR LAPTOP 14 Connect the Network Cable Optional ...

Page 17: ... setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com NOTE For more ...

Page 18: ... for watching DVDs and streaming videos WirelessHD Designed for graphic intensive applications such as high definition gaming NOTE Wireless display may not be supported on all computers Hardware Requirements Intel Wireless Display WirelessHD Transmitter Intel Centrino wireless WLAN card SiBeam WirelessHD 60 GHz card Receiver Push2TV adapter for Intel Wireless Display WirelessHD receiver kit ...

Page 19: ...d must be purchased separately If your computer supports the WirelessHD feature the WiHD Application Controller icon will be available on the Windows desktop NOTE You may have to set up WirelessHD receiver kit before you set up WirelessHD For more information on setting up the WirelessHD receiver kit see the document that shipped with the WirelessHD receiver kit To set up WirelessHD 1 Turn on your...

Page 20: ...g the Wireless Control on page 44 NOTE The wireless display adapter does not ship with your computer and must be purchased separately 3 Connect the wireless display adapter to the TV 4 Turn on the TV and the wireless display adapter 5 Select the appropriate video source for your TV such as HDMI1 HDMI2 or S Video 6 Click the Intel Wireless Display icon on the desktop The Intel Wireless Display wind...

Page 21: ...he optional external USB modem and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service provider for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 21 ...

Page 22: ...t connection you need to connect to your wireless router To set up your connection to a wireless router 1 Ensure that wireless is enabled on your computer 2 Save and close any open files and exit any open programs 3 Click Start Control Panel 4 In the search box type network and then click Network and Sharing Center Connect to a network 5 Follow the instructions on the screen to complete the setup ...

Page 23: ...ave your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 In the search box type network and then click Network and Sharing Center Set up a new connection or Network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know...

Page 24: ...CHAPTER 1 SETTING UP YOUR LAPTOP 22 ...

Page 25: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP CHAPTER 2 GETTING TO KNOW YOUR LAPTOP ...

Page 26: ...HAPTER 2 GETTING TO KNOW YOUR LAPTOP 24 This chapter provides information about your new laptop to familiarize you with its various features and get you up and running quickly Left View Features 1 2 3 4 ...

Page 27: ...drive or MP3 player The USB Powershare feature allows you to charge USB devices when the computer is powered on off or in sleep state NOTE Certain USB devices may not charge when the computer is powered off or in sleep state In such cases turn on the computer to charge the device NOTE You can enable or disable the option of charging the USB devices when the computer is powered off or in sleep mode...

Page 28: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 26 5 6 7 8 ...

Page 29: ...connectors available on your computer 6 Headphone connectors 2 Connect to a pair of headphones or to a powered speaker or sound system 7 9 in 1 Media Card Reader Provides a fast and convenient way to view and share digital photos music videos and documents 8 SIM Card Reader Connects your computer to the Internet To access the Internet you must be within the network of your cellular service provide...

Page 30: ...dard size or shape discs including mini CDs and mini DVDs as you will damage the drive 2 USB 3 0 connectors 2 Provide faster data transmission between your computer and USB devices 3 Network connector Connects your computer to a network or broadband device 4 Security cable slot Attaches a commercially available security cable to the computer NOTE Before you buy a security cable ensure that it fits...

Page 31: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 29 Back View Features 1 1 AC adapter connector Connects to an AC adapter to power the computer and charge the battery ...

Page 32: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 30 Display Features 1 2 3 4 5 ...

Page 33: ...lt in camera for video capture conferencing and chat 3 Camera activity indicator Indicates if the camera is on or off A solid white light indicates camera activity 4 Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording 5 Display Your display can vary based on selections you made when purchasing your comp...

Page 34: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 32 Computer Base and Keyboard Features 1 2 3 4 5 6 ...

Page 35: ... or off when pressed For more information see Power Button on page 34 4 Backlit Keyboard Illuminates to provide visibility in low lit or dark environments You can customize the colors and effects using the AlienFX software available in the Alienware Command Center For more information see Alienware Command Center on page 40 5 Touch pad Provides the functionality of a mouse to move the cursor drag ...

Page 36: ...s on how to program this button see Power Options in the control panel of Microsoft Windows operating system The power button is located in the center of the hinge cover For the exact location see Computer Base and Keyboard Features on page 32 The color of the AlienHead rim indicates the power status The color indicating the power status can be changed using the AlienFX software ...

Page 37: ... charging Blue or custom AC color fading into black The computer is in standby mode On battery Amber or custom battery color The battery is fully charged Amber or custom battery color fading into black The computer is in standby mode Blinking Amber or custom battery color The battery charge is low For more details on standby and hibernate mode see Power Options in the control panel of your Microso...

Page 38: ...Press Fn F1 to open the screen resolution panel to extend your desktop to an external monitor and also change the display settings F2 Manage power settings Press Fn F2 to manage the power setting using the AlienFusion software available in the Alienware Command Center for more information see Alienware Command Center on page 40 F3 Wireless control Switch wireless radio s on off Press Fn F3 to enab...

Page 39: ...ect the disc from the optical drive F7 Mute sound playback Press Fn F7 to mute or unmute the sound F8 Decrease volume Press Fn F8 to decrease the volume level F9 Increase volume Press Fn F9 to increase the volume level F10 Rewind or play previous track Press Fn F10 to rewind or play previous track F11 Play or pause Press Fn F11 to play or pause a track ...

Page 40: ...Center Press Fn PAUSE to access Alienware Command Center for more information see Alienware Command Center on page 40 PRT SCRN AlienFX Press Fn PRT SCRN to enable or disable the AlienFX illumination INSERT Touch Pad control Press Fn INSERT to enable or disable the touch pad NOTE The illuminated lighting will remain on even when the touch pad is disabled ...

Page 41: ...CHAPTER 3 USING YOUR LAPTOP CHAPTER 3 USING YOUR LAPTOP ...

Page 42: ... PAUSE on the function keys For more information see Function Keys on page 36 Connecting External Displays If you want to enjoy your computing environment on a bigger scale visually or extend your desktop area you can connect an external display such as a standalone monitor an LCD TV or a projector Connecting a Display Use the appropriate cable based on the connectors available on your computer an...

Page 43: ...nection Type Computer Cable Display VGA to VGA VGA cable HDMI to HDMI HDMI cable Mini DisplayPort to DisplayPort Mini DisplayPort to DisplayPort adapter DisplayPort Cable Mini DisplayPort to DVI Mini DisplayPort to DVI adapter DVI cable ...

Page 44: ...pply 3 Connect one end of the display cable to the VGA mini DisplayPort or HDMI connector on your Alienware laptop 4 Connect the other end of the cable to the same connector on your display 5 If necessary connect one end of the power cable to the display s power connector 6 Connect the other end of the power cable to a grounded three prong power strip or wall outlet 7 Turn on your laptop and then ...

Page 45: ... options a Display Select the display you would like to manage b Resolution Select the suitable display resolution c Orientation Select Potrait or Landscape depending on your display type d Multiple Displays Select from the below options Duplicate these displays Extend these displays Show desktop on display 1 Show desktop on display 2 3 Click Apply to apply your changes and then click OK to exit ...

Page 46: ...you to quickly manage all of your wireless radio s Bluetooth WLAN WWAN and WirelessHD To enable disable wireless 1 Turn on your computer 2 Press the Fn F3 keys 3 In the pop up window that appears select the option s to enable wireless or clear the option s to disable wireless 4 Click OK ...

Page 47: ...he maximum capacity of this battery will decrease with time and usage The battery meter lights on the battery pack indicate the charge level of the battery When you press the battery meter once the charge level lights illuminate Each of the five lights represent approximately 20 of the total battery charge For example if four lights turn on there is approximately 60 to 80 of battery charge remaini...

Page 48: ...on your computer The Microsoft Windows operating system installed on your computer provides three default options Balanced Offers full performance when you need it and saves power during periods of inactivity Power Saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime H...

Page 49: ...mize specific settings click Change plan settings next to the selected power plan Reducing Power Consumption Although your laptop together with the operating system is capable of power conservation there are measures you can take to reduce the power consumption Lower the intensity of the display backlight A very bright screen translates to higher power usage Use the Go Dark option in the Alienware...

Page 50: ...us technology is enabled through an application profile When an application is launched the video drivers check to see if the application has a profile associated with it If an application profile exists the nVidia GPU is turned on and the application runs in performance mode The nVidia GPU is turned off automatically when the application is closed If an application profile does not exist the inte...

Page 51: ...xpanded and then click Manage 3D Settings 3 In the Program Settings tab click Add and browse to select the application s executable file exe Once added you can change the settings for that application To change the settings for a specific application locate the application in the Select a program to customize list and make the desired changes NOTE For more information on the nVidia control panel o...

Page 52: ...sible data loss Your hard drive returns to normal operation when the free fall state is no longer detected FastAccess Facial Recognition Optional YourcomputermayhavetheFastAccessfacialrecognitionfeature Thisfeaturehelpskeepyour Alienware computer secure by using the unique appearance of your face to verify your identity and automatically supply login information that you would normally enter manua...

Page 53: ...ur laptop Set or change a user selectable option View the installed amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the current System Setup information for future reference CAUTION Do not change the settings in System Setup unless you are an expert computer user Certain changes can cause your computer to work incorrectly ...

Page 54: ...tility If an error occurs during Power On Self Test POST you may also enter the BIOS Setup Utility by pressing F2 when prompted NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your laptop and try again System Setup Screens The BIOS Setup Utility window displays current or changeable configuration informatio...

Page 55: ...support dell com manuals Main Menu System Time hh mm ss Displays the system time System Date mm dd yyyy Displays the system date Alienware Displays the model number of your computer Service Tag Displays the service tag of your computer BIOS Version Displays the BIOS version EC Version Displays the EC firmware version ME Version Displays the Intel ME firmware version CPU Displays the type of proces...

Page 56: ...e ID of the processor Integrated Graphics Displays the integrated graphics Discrete Graphics Displays the discrete graphics Total Memory Displays the total memory available in your computer Memory Bank 0 Displays the memory size installed in DIMM 0 Memory Bank 1 Displays the memory size installed in DIMM 1 ...

Page 57: ... enable or disable the USB emulation feature This feature defines how the BIOS in the absence of a USB aware operating system handles USB devices USB emulation is always enabled during POST NOTE You cannot boot any type of USB device hard drive or memory key when this option is off USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake suppor...

Page 58: ...ed Disables USB PowerShare Integrated Network Allows you to enable or disable the on board LAN controller Disabled Internal LAN is disabled and is not visible to the operating system Enabled Internal LAN is enabled High Definition Audio Allows you to enable or disable the internal high definition audio device Disabled The internal audio device is disabled and is not visible to the operating system...

Page 59: ...onfigured for AHCI mode RAID STAT is configured for RAID mode SATA HARD DRIVE 1 Displays the installed SATA hard drive model Adapter Warnings Allows you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer Disabled BIOS will not detect unsupported A C adapters and will not display any message to screen Enabled BIOS will detect u...

Page 60: ...ional overclocking options Override Turbo settings Allows you to override CPU turbo mode settings Long Duration Power Limit Allows you to set the turbo mode power limit 1 value in watts Long Duration Time Window Allows you to set the turbo mode time 1 value in seconds Short Duration Power Limit Allows you to enable or disable short duration power limit Short Duration Time Window Allows you to set ...

Page 61: ...clock frequency is applied once until the next reboot Permanently The new bus clock frequency is applied permanently after the next reboot Memory Overclocking Memory Override Support Allows you to enable or disable the memory override option support Disabled The memory override support is disabled Enabled Displays additional memory override support options Memory Voltage Allows you to increase mem...

Page 62: ...ork Allows you to enable or disable the internal wireless device Disabled The internal wireless device is disabled and is not visible to the operating system Enabled The internal wireless device is enabled WWAN Allows you to enable or disable the internal WWAN device Disabled The internal WWAN device is disabled and is not visible to the operating system Enabled The internal WWAN device is enabled...

Page 63: ...er when the service tag is present Displays a field to input the service tag manually when the service tag is absent Set Supervisor Password Allows you to set the supervisor password The supervisor password controls access to the system setup utility Set User Password Allows you to set the user password The user password controls access to the computer at boot Computrace Allows you to enable or di...

Page 64: ...CHAPTER 3 USING YOUR LAPTOP 62 Boot Menu Use the up or down arrow keys to change the boot device priority You can choose from Hard Drive USB Storage CD DVD Removal Devices Network ...

Page 65: ...out Exit Allows you remain in System Setup and save your changes to CMOS Exit Discarding Changes Allows you to exit System Setup and load previous values from CMOS for all Setup items Load Optimal Defaults Allows you to load default values for all Setup items Discard Changes Allows you to load previous values from CMOS for all Setup items ...

Page 66: ...CHAPTER 3 USING YOUR LAPTOP 64 ...

Page 67: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS CHAPTER 4 INSTALLING AND REPLACING COMPONENTS ...

Page 68: ...ion provides procedures for removing and installing the components in your laptop Unless otherwise noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer in this section You have read the safety information that shipped with your computer A component can be replaced or if purchased separatel...

Page 69: ...se all open files and exit all open programs 2 Click Start Shut Down The laptop turns off after the operating system shutdown process finishes 3 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for at least 8 to 10 seconds until the computer ...

Page 70: ...edges not by its pins CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION When y...

Page 71: ... first unplug the cable from your computer and then unplug the cable from the network device 3 Disconnect all telephone or network cables from the laptop 4 Press and eject any installed cards from the Media Card Reader 5 Disconnect your computer and all attached devices from their electrical outlets CAUTION To help prevent damage to the system board you must remove the battery from the battery bay...

Page 72: ... avoid damage to the laptop use only the battery designed for this particular Alienware laptop Do not use batteries designed for other Alienware or Dell laptops To remove the battery pack 1 Follow the instructions in Before You Begin on page 66 2 Shut down the laptop and turn it over 3 Loosen the two captive screws that secure the base cover to the computer base 4 Slide and lift the base cover off...

Page 73: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 71 1 2 3 1 captive screws 2 3 tabs 6 2 base cover ...

Page 74: ...en the two captive screws that secure the battery pack to the computer base 6 Disconnect the battery pack cable from the connector on the system board 7 Lift the battery pack off the computer base 1 2 3 1 battery pack cable 3 captive screws 2 2 battery pack ...

Page 75: ...e battery bay and tighten the two captive screws that secure the battery pack to the computer base 3 Connect the battery pack cable to the connector on the system board 4 Align the tabs on the base cover with the slots on the computer base 5 Slide the base cover until it clicks into place 6 Tighten the two captive screws that secure the base cover to the computer base ...

Page 76: ...ry unit The industry standard JEDEC PC3 12800 DDR3 1600 SODIMM memory module connectors are available for memory upgrade The table below illustrates all the possible ways system memory can be configured Memory connector 1 Memory connector 2 Total memory 1 GB 1 GB 2 GB 1 GB 2 GB 3 GB 2 GB 2 GB 4 GB 2 GB 4 GB 6 GB 4 GB 4 GB 8 GB ...

Page 77: ...p and turn it over 3 Loosen the two captive screws that secure the base cover to the computer base 4 Slide and lift the base cover off the computer base 5 Remove the battery see Replacing the Battery Pack on page 70 6 Loosen the two captive screws that secure the memory module cover to the computer base 7 Lift the memory module cover away from the computer ...

Page 78: ...ING AND REPLACING COMPONENTS 76 1 2 1 memory module cover 2 captive screws 2 8 Use your fingertips to carefully spread apart the memory module connector s spring locks until the module pops up 9 Remove the memory module ...

Page 79: ... reverse order While inserting the memory module into the connector align the notch on the memory module with the tab on the memory module connector NOTE If you need to install memory modules in two connectors install a memory module in the lower connector before you install a memory module in the upper connector NOTE If the memory module is not installed properly the computer may not boot ...

Page 80: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 78 ...

Page 81: ...CHAPTER 5 TROUBLESHOOTING CHAPTER 5 TROUBLESHOOTING ...

Page 82: ...ere Power Savings Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds The power status light will fade from blue to black while in standby mode in hibernate mode it will be off Brightness Check and adjust the brightness of the display by pressing the key combinations Fn F4 or Fn F5 Display Choice Press the key combination Fn F1 to ensu...

Page 83: ...D wallet Run maintenance programs as often as you can You may schedule these programs to run at times when you are not using your computer You can use those provided with your operating system or buy more powerful dedicated programs to do so Write down your passwords and keep them safe away from your computer This is especially important if you choose to password protect your computer s BIOS and o...

Page 84: ... your computer and a grounded three prong power outlet Ensure that the power outlet is working Ensure the UPS or power strip is turned on if applicable If your peripheral devices for example keyboard mouse printer and so on are not working ensure that all connections are secure If any computer components were added or removed before the problem began check to see if you performed the installation ...

Page 85: ... of your system board keyboard display memory hard drive etc To invoke ePSA 1 Turn on or restart your computer 2 When the Alienware logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select Diagnostics from the menu and press Enter ...

Page 86: ... boot System Assessment write down the error code s and contact Alienware for more information see Contacting Alienware on page 117 If the Enhanced Pre boot System Assessment completes successfully the following message appears Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues press y othe...

Page 87: ...ll generate a single beep to indicate a general failure and an error message will be displayed For assistance contact Alienware Technical Support see Contacting Alienware on page 117 The computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard...

Page 88: ...uninstall and then reinstall the program A program is designed for an earlier version of Microsoft Windows Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments 1 Click Start Control Panel Programs Programs and Features Use an older program with th...

Page 89: ...r for spyware If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware Run the ePSA Diagnostics If all tests run successful...

Page 90: ...with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program ...

Page 91: ... prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on Run Check Disk 1 Click Start Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now If the User Account Control window appears click Continue 4 Follow the instructions on the screen ...

Page 92: ...f the display is blank NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer The computer may be in a power saving mode Press a key on the keyboard or press the power button to resume normal operation Switch the video image If your computer is attached to an external monitor press Fn F1 t...

Page 93: ...or or UPS is securely connected to an electrical outlet is switched on and is working correctly Check that the wall outlet is working properly by testing another device such as a radio or lamp that you know works If the wall outlet is not working contact an electrician or your power company for further assistance If the problem persists contact Alienware support see Contacting Alienware on page 11...

Page 94: ...CHAPTER 5 TROUBLESHOOTING 92 ...

Page 95: ...CHAPTER 6 SYSTEM RECOVERY CHAPTER 6 SYSTEM RECOVERY ...

Page 96: ...n only if System Restore did not resolve your operating system problem CAUTION Although AlienRespawn is designed to preserve the data files on your computer it is recommended that you backup your data files before using AlienRespawn You can use AlienRespawn to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files AlienRespawn allo...

Page 97: ...F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 5 Select Repair Your Computer 6 Select AlienRespawn and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen NOTE The restoratio...

Page 98: ...hat allow you to Backup and restore your computer based on file types Backup files to a local storage device Schedule automated backups To upgrade to AlienRespawn Professional 1 Double click the AlienRespawn icon in the notification area of your desktop 2 Click Upgrade Now 3 Follow the instructions on the screen ...

Page 99: ...afe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups 1 Double click the Dell DataSafe Online icon on the taskbar 2 Follow the instructi...

Page 100: ...backup CD or DVD This software is available on the My Dell Downloads website From this website you can download available software for reinstallation or create your own backup media To register and use My Dell Downloads 1 Go to DownloadStore dell com media 2 Follow the instructions on the screen to register and download the software 3 Reinstall the software or create a backup media for future use ...

Page 101: ...CHAPTER 7 SPECIFICATIONS CHAPTER 7 BASIC SPECIFICATIONS ...

Page 102: ...80 mm 1 49 inches Back 37 80 mm 1 49 inches Width 337 00 mm 13 27 inches Depth 258 34 mm 10 17 inches Weight with 8 cell battery and optical drive starting at 2 88 kg 6 35 lb NOTE The weight of your laptop will vary depending on the configuration ordered and the manufacturing variability ...

Page 103: ...n Intel Core i7 L2 cache 256 KB L3 cache up to 8 MB Bus clock 100 MHz System chipset Mobile Intel HM67 Express Chipset SDRAM bus width one or two 64 bit channels of DDR3 memory up to 1600 MHz Processor address bus width 32 bits Processor data width 64 bits BIOS SPI Flash Memory 32 Mbit Graphics bus PCIe x16 bus Gen2 ...

Page 104: ... MHz unbuffered non ECC dual channel DDR3 configuration Memory configurations possible 2 GB 3 GB 4 GB 6 GB and 8 GB Ports and Connectors Network adapter one RJ45 connector USB one 4 pin USB 2 0 compliant connector with PowerShare two 4 pin USB 3 0 compliant connectors HDMI one 19 pin connector Mini DisplayPort one 20 pin connector VGA one 15 hole connector ...

Page 105: ...hannel speakers Media Card Reader one 9 in 1 slot SIM Card Reader one SIM card slot Communications Network adapter 10 100 1000 Mbps Ethernet LAN on system board Wireless one half Mini Card slot one full Mini Card slot one full Display Mini Card slot Bluetooth Intel Wireless Display optional SiBeam WirelessHD optional 3G Wireless Internet optional 4G Wireless Internet optional ...

Page 106: ...ted 512 MB dedicated video memory for total system memory greater than 4 GB Discrete 1 5 GB 3 0 GB External display support HDMI 1 4 Mini DisplayPort VGA Intel Wireless Display optional and SiBeam WirelessHD optional Audio Type High Definition surround sound audio 5 1 analog connection and 7 1 HDMI connection Controller Realtek ALC665 GR ...

Page 107: ...to 2 W average per channel up to 4 W average total power 1 subwoofer up to 3 W average Internal microphone support dual digital microphone in camera assembly Volume controls program menus and keyboard media function keys Hard Drive Storage Number of storage drives one Hard drive one 2 5 inch SATA 2 0 3Gb s hard drive one solid state drive ...

Page 108: ...card Secure Digital Extended Capacity SDXC card MultiMedia Card MMC MultiMedia Card plus MMC Memory Stick Memory Stick PRO xD Picture Card type M and type H Hi Density SD SDHD Hi Capacity SD SDHC Display Type 14 0 inch HD WLED with TrueLife 14 0 inch HD WLED with TrueLife Maximum internal resolution 1366 x 768 HD 1600 x 900 HD ...

Page 109: ... 60 Hz Operating angle 0 closed to 140 Pixel pitch 0 1933 mm Controls brightness can be controlled through keyboard shortcuts Keyboard Backlit Number of keys 82 Korea U S and Canada 83 Europe 86 Japan Backlight color RGB colors can be changed by invoking the AlienFX software in the Alienware Command Center For information see Alienware Command Center on page 40 ...

Page 110: ...0 mm 1 65 inches sensor active area Width 81 0 mm 3 19 inches rectangle Camera Camera resolution 2 0 megapixel HD Video resolution 1600 x 1200 Diagonal viewing angle 70 Battery Type 8 cell smart lithium polymer 63 Whr Dimensions Height 11 2 mm 0 44 inches Width 173 mm 6 81 inches Depth 109 4 mm 4 31 inches ...

Page 111: ...attery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions Life span approximate 300 discharge charge cycles Temperature range Operating 0 to 50 C 32 to 122 F Storage 20 to 60 C 4 to 140 F Coin cell battery CR 2032 ...

Page 112: ...ut current maximum 2 50 A Input frequency 50 60 Hz Output current 7 70 A continuous Output power 150 W Rated output voltage 19 50 V Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 70 C 40 to 158 F Connector types DC connector 3 pin 7 4 mm plug AC connector 3 pin C13 ...

Page 113: ...erating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 non condensing Storage 10 to 95 non condensing Maximum vibration Using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS ...

Page 114: ... half sine pulse for operating Also measured with hard drive in head parked position and a 2 ms half sine pulse for storage Operating 110 G Storage 160 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 ...

Page 115: ...APPENDIX APPENDIX ...

Page 116: ...he computer using the power source type indicated on the rating label Never block or cover any openings or fans in the computer case These are required for ventilation Never insert objects of any kind into the ventilation openings Ensure that your computer is properly grounded when in use Do not attempt to connect your computer into an outlet that is not properly grounded If an extension cord is u...

Page 117: ...y and the damage caused is usually permanent Computer technicians wear a special wrist strap that grounds them to the computer s case to prevent ESD damage To reduce the chances of ESD damage Turn off your computer s power and wait several minutes before starting to work Ground yourself by touching the case of the computer Avoid walking around while replacing items inside the case especially if yo...

Page 118: ...thing to worry about Your computer protects itself against most irregularities in the power source When You Should Contact Alienware The battery power cable or connector is damaged Your computer has had liquid spilled into it Your computer was dropped or the case was damaged Normal operation of the computer does not occur when the operating instructions are followed Replacement Components or Acces...

Page 119: ...talog Dell provides several online and telephone based support and service options Because availability varies by country and product some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com contactdell 2 Select your country or region 3 Select the appropriate service or support link based on your need 4 Choose the metho...

Page 120: ...ic countries only dell com jp Japan only euro dell com Europe only dell com la Latin American and Caribbean countries dell ca Canada only You can access Alienware Support through the following websites support dell com support jp dell com Japan only support euro dell com Europe only support la dell com Argentina Brazil Chile Mexico ...

Page 121: ...can Standard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory Model Number Voltage Frequency Electricity Consumption Output Voltage Output Intensity P18G 100 240 VAC 50 60 Hz 2 50 A 19 50 V 7 70 A For details read the safety information that shipped with your computer For additional safety best practices information see dell com regul...

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